Mercure Hotel Severinshof Koeln City 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 3 425

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Mercure Hotel Severinshof Koeln City - Image 1
Mercure Hotel Severinshof Koeln City - Image 2
Mercure Hotel Severinshof Koeln City - Image 3
Mercure Hotel Severinshof Koeln City - Image 4
Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 KOLONIA, Niemcy

Opis

O hotelu

  • 4-gwiazdkowy hotel z cichym dziedzińcem w centrum Südstadt

  • Hotel Mercure w Kolonii przy Severinstrasse

  • Uprzejmy i przyjazny personel

  • Bogaty bufet śniadaniowy z zimnymi i gorącymi daniami.

  • Hotel Mercure w Kolonii z bogatą ofertą transportu publicznego

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOLONIA
Niemcy

Pozycja GPS:50.929514, 6.957017

Telefon
Faks +49 221 2013666

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

RELAX - FOOD, DRINKS & YOU

RELAX: posiłki i napoje dla Ciebie Ciesz się relaksującą atmosferą salonu w naszej restauracji:

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Ocena ALL  4.5/5  Liczba opinii: 3 425

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 593

Ok stay but choose a courtyard room

Ocena na stronie TripAdvisor 3.0/5

Julie060804 Opinia zatwierdzona w TripAdvisor

It's an average hotel in need of some refurbishment. Public areas tired. Some rooms overlook the railway line and it's very noisy. We had a two night stay. The team kindly moved us to a courtyard room on the second night. We had a superior room. Great shower and useful to have a fridge. We didn't eat at the hotel but the breakfast smelled good. The hotel is a flat walk of approximately 25 minutes from the railway station. Plenty of bakeries, cafés and a supermarket near the hotel.

Nice hotel reasonably priced centrally located in an ideal location for exploring the old town

Ocena na stronie TripAdvisor 4.0/5

patncolin Opinia zatwierdzona w TripAdvisor

Nice hotel centrally located in an ideal location for exploring the old town. The rooms were fairly standard in nature but well equipped and the staff we had interaction with were all very friendly. The breakfast here were very good too The hotel had parking too which was not too bad , but bee aware if you are driving that Cologne has a clean air zone that requires a badge to be displayed on your vehicle . The process for which is not simple

Dear Guest, Thank you for your review! We're glad you enjoyed the hotel's central location and that you found the rooms well-equipped and the staff friendly. It's also great to hear that you liked the breakfast. Thanks for mentioning the parking and clean air zone requirement—it's helpful for future guests! We hope to welcome you back soon! Kind regards, your Mercure Team from Cologne

udany pobyt

Ocena klientów 5.0/5

Marcin Pary - Opinie potwierdzone ALL

Hotel dobrze zlokalizowany, bezpośrednio przy przystankach U-Bahn i Tramwaj. Niedaleko starego miasta. Pokoje czyste i zadbane. Obsługa świetna, miła i pomocna. Obsługa i hotel w pełni spełnił nasze oczekiwania.

Dear Mr. C., Thank you so much for your kind feedback! We're thrilled to hear that you had a successful stay with us and that our location, cleanliness, and friendly staff met your expectations. It’s always a pleasure to know that our team was able to make your experience even better. We look forward to welcoming you back on your next visit! Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City

Central location - good quality hotel

Ocena na stronie TripAdvisor 4.0/5

CathYorkshire Opinia zatwierdzona w TripAdvisor

Good location with easy public transport access to and from the airport ( tram stop is literally adjacent to the hotel ) and it is a relatively short walk into the centre of the city. Comfortable rooms and decent buffet breakfast or there are plenty of cafes locally if you prefer to eat out.

Dear Guest, Thank you for your positive feedback! We're delighted to hear that you enjoyed our central location with convenient public transport connections and a short walk to the city center. It’s great to know you found the rooms comfortable and appreciated the breakfast options. We hope to welcome you back for another enjoyable stay! Kind regards, your Mercure Team from Cologne

Decent hotel but awful front desk staff

Ocena na stronie TripAdvisor 2.0/5

starflyergold Opinia zatwierdzona w TripAdvisor

This was a rather peculiar stay at a mid level Mercure as Accor Diamond member. Check in I had booked two rooms for one night in my name (with my friend's name entered into the booking as requested on the website). When I arrived they could not find the booking. This never happened to me before. It turned out once the reservation number was dug out, that the Accor system had changed the name of the reservation to my friend's name. Very bizarre, it was clearly booked with my details, being logged into the Accor system. As I said to the front desk agent, nothing surprises me any longer with Accor IT which she wholeheartedly agreed with. So we are not alone battling the idiosyncratic Accor systems. She got it but not everyone in this hotel did, more about that later. The rooms booked were: a suite and a privilege room. They upgraded the second room to a suite too, which was very agreeable. Rooms The suites are all on the fifth floor which is only accessible via stairs from the fourth floor. Somewhat odd but this is a rather old building. The suites (identical) very spacious, with separate bedroom (with those stupid Germanic single duvets), living room with sofa and dining table, a talk area and a kitchen cupboard (mine was locked the other room's wasn't). It also featured a large enough bathroom with a shower only. I thought it was strange that the shower only had a shampoo dispenser but no shower gel. The mini bar was stocked with a solitary small bottle of water. The suites also come with a balcony. Location The hotel is easily located by car (24h = €29). A suburban train station is right next to it and the Cologne cathedral is a brisk 17 minute walk away. Breakfast Not included in the rate (a steep €28 for a Mercure) was decent. Germany does good breakfast usually. Checkout This is where it all fell apart. The front desk agent insisted that the reservation was in my friends' name so those points would not count for me. I tried repeated to explain (and showed him on the app the correct reservation) that he was wrong. He insisted that the name could not be changed (there was nothing to change as I had booked two rooms in my name and just noted my friend's name in the reservation). A manager was requested but refused to talk to me, remaining in the back office. So a lengthy back and forth ensued which was just beyond ridiculous. That Germanic insistence that it is the guest's fault (a premium guest at that) and not theirs does not sit well with me. Especially coming from a staff member who was still in nappies when I was already Platinum member with Accor, then the highest level. Eventually they relented (not without making a big spiel how they were doing me a favour) and a single bill in my name was issued (of course initially with my name being wrong). You could not make this up. A shame that a single ill trained staff member ruined the entire stay.

Dear Guest, Thank you for sharing your detailed feedback regarding your recent stay with us. We greatly value your loyalty as an Accor Diamond member and are genuinely sorry to hear about the challenges you faced during your stay. We are pleased to learn that you appreciated the room upgrade to suites and found the location convenient. It's also good to know that the breakfast met your expectations, though we understand your concerns regarding the price. However, we sincerely apologize for the issues encountered during check-in and, particularly, at check-out. We regret the confusion caused by the reservation system and the difficulties in resolving the matter regarding your loyalty points. Your frustration with the lack of communication from our management and the handling of the situation by the front desk is understandable and does not reflect the high standards of service we aim to provide. Rest assured, your feedback will be shared with our team to ensure better training and support for our staff in handling such situations more efficiently and courteously. We hope you’ll consider staying with us again in the future so we can provide you with the flawless service you deserve. Best regards, your Mercure Team from Cologne

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 393 Liczba opinii 9.2/10 Lokalizacja
  • 1 885 Liczba opinii 7.5/10 Pokój
  • 1 676 Liczba opinii 8.5/10 Obsługa
  • 36 Liczba opinii 7.1/10 Internet
  • 1 142 Liczba opinii 9.1/10 Śniadanie
  • 826 Liczba opinii 6.9/10 Czystość
  • 214 Liczba opinii 6.1/10 Udogodnienia

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