Pullman Zagreb 4 stars

Customer review rating (ALL Rating) 4.5/5 206 reviews

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Buzinski Krci 3A, Buzin, Zagreb, 10010 ZAGREB, Croatia

Description

Hotel extras

  • Located in business districtContemporary design-driven hotel in the dynamic City Island hub

  • Stylish, welcoming rooms and suites featuring premium amenities

  • Elegant restaurant, vibrant lobby bar and spacious outdoor terrace

  • Convenient location between Zagreb city centre and the airport

  • State-of-the-art meeting and event rooms for up to 150 guests

Our accommodation(s)

Hotel location

Pullman Zagreb

Buzinski Krci 3A, Buzin, Zagreb
10010 ZAGREB
Croatia

GPS:45.7548185, 15.9920457

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Tanto

Savor a world of flavours at our hotel restaurant. Indulge in the international cuisine that tantalizes your taste buds, right in the heart of Pullman Zagreb

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  206 reviews

Customer review rating 1.0/5

Maximilian D. Couples - Confirmed reviews ALL

We chose Pullman Zagreb specifically because of its premium positioning and higher price point, expecting reliability, efficiency, and a smooth stay. What we experienced was the exact opposite. We arrived at the hotel around 12:00 noon, as our flight landed at 11:00. We explained to the reception staff that we had a very tight schedule: attending the Dinamo Zagreb vs. Hajduk Split match in the evening, visiting the Christmas market afterward, and then needing to rest early because of an early flight the next morning. We also mentioned that one reason for booking this hotel was to use the sauna before going to bed. We asked whether we could leave our luggage and complete the check-in formalities in advance, so that we would only need to pick up the key cards later. Two staff members explicitly told us this would be no problem at all, assuring us that it would be quieter later in the day. We trusted this information. When we returned around 19:00, the situation at reception was absolute chaos. Two guests had ongoing room issues, which dragged on endlessly, while only one staff member was handling the entire check-in process. The queue quickly built up to at least 40 people and did not move. No additional staff came to help, not even from the bar. The receptionist was clearly overwhelmed, visibly stressed, and sweating — doing his best, but left completely alone. We waited 1.5 hours just to receive our room key. As a result, it was no longer possible to bring up our luggage, change, shower, and use the sauna. One of the main reasons for booking this hotel was therefore completely lost. This was extremely disappointing. Such delays might be expected at a cheap hostel — but not at a Pullman hotel. What made it even worse was the complete lack of guest management: – no attempt to organize the crowd – no seating offered – no drink or gesture of goodwill – no proactive communication And this happened between 19:00 and 20:30, which is not even a peak arrival time. To make matters worse, we submitted a formal complaint afterward and never received any response. No explanation, no apology, no compensation — nothing. For a hotel that markets itself as premium, this experience was unacceptable, poorly managed, and deeply disappointing. I would strongly advise future guests with tight schedules or expectations of service quality to reconsider.

Customer review rating 4.0/5

Duro J. Business - Confirmed reviews ALL

Everything is good, except long check in period.

Dear Duro J., Thank you for your feedback regarding your recent stay with us. We appreciate your comments about the check-in process and will take them into consideration as we strive to enhance our guests' experiences. Goodbye and best regards, Pullman Zagreb

Customer review rating 3.0/5

Tibor R. Business - Confirmed reviews ALL

Room was fine. But check in and check out took ages - many guest were waiting and only 1 person behind the counter (she was kind but she was suffering). Restaurant was closed due to an event and no way to get anything to eat. Not even room service. Very annoying after a busy day.

Dear Tibor R., Thank you for your feedback regarding your recent stay. We sincerely apologize for the delays you experienced during check-in and check-out. We understand that efficiency is crucial, especially during busy periods, and we appreciate your understanding of our staff's efforts. Additionally, we regret that you were unable to access dining options due to the restaurant closure. Your comments are valuable, and we will consider them for future improvements to enhance our guests' experiences. Best regards, Pullman Zagreb

Customer review rating 5.0/5

Slavica S. Families - Confirmed reviews ALL

I have stayed at the Pullman Zagreb hotel before and had a wonderful experience. I recently booked a stay for my parents, and they were also very well taken care of. Thank you for the excellent service!

Dear Slavica S., Thank you for your kind words regarding your recent experience at Pullman Zagreb. We are delighted to hear that both your stay and your parents' visit were enjoyable and that our service met your expectations. Your feedback is greatly appreciated. Best regards, Pullman Zagreb

Customer review rating 5.0/5

Tatjana R. Business - Confirmed reviews ALL

very kind staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 110 reviews 7.3/10 Location
  • 214 reviews 7.4/10 Room
  • 195 reviews 6.9/10 Service
  • 124 reviews 9.5/10 Vibe
  • 68 reviews 8.5/10 Breakfast
  • 67 reviews 8.4/10 Cleanliness
  • 32 reviews 3.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.