Mercure Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,858 reviews

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Mercure Hunter Valley Gardens - Image 1
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Cnr Broke and MacDonald Road, 2320 POKOLBIN, Australia

Description

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Hotel location

Mercure Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Telephone
Fax +61 2 4998 7710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,858 reviews

TripAdvisor Rating  4.0/5  1,244 reviews

Great family friendly hotel

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Family holiday to visit the gardens for the night mega safari

Dear Samantha, We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Gardens. It is always a pleasure to receive positive feedback. We hope you will join us again for more activities with the kids - keep an eye out for Snow Time in the Gardens and The Christmas Lights Spectacular in the Gardens. Sincerely, Mary Watson Guest Services

Comfortable

Customer review rating 4.5/5

Ian C. Families - Confirmed reviews ALL

Very relaxed and good value

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Gardens. It is always a pleasure to receive positive feedback and to hear guests felt relaxed. For even better value next time, sign up to our free Accor membership program and receive 5% off your next stay (email me back if we can do this for you). We hope you stay with us again! Sincerely, Mary Watson Guest Services

Very comfortable and close to so much in the Vineyards

Customer review rating 4.5/5

Belinda C. Solo - Confirmed reviews ALL

It was a lovely stay on my own. I felt safe and relaxed

Dear Belinda, We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Gardens. We love knowing that our guests feel safe and relaxed when staying with us. For next time - there is a QR code in the room that can assist with the room service menu, our reception staff have printed copies and it is the same as the light bar menu also on offer, displayed in our bar area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mary Watson Guest Services

Good Stay but room for imporvements

Customer review rating 2.5/5

Danielle Families - Confirmed reviews ALL

Friendly staff, rooms very outdated and need some work/maintenance. Our room was not cleaned/remade for our 2 night stay. For the price it would be nice to include even just a continental breakfast. Location was convenient for our stay.

Dear Danielle, Thank you for taking the time to tell us about your experience at the Mercure Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I am sorry to hear your room was not serviced during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, sometimes our signs do get blown off in the breeze and we can only assume this may have happened on this occasion. I apologise. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Pettit General Manager Mercure Hunter Valley Gardens

Great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great venue close to every thing

Dear Kim, We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Gardens. It is always a pleasure to receive positive feedback, you certainly can't beat our location! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mary Watson Guest Services

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Other web-users rate our hotel

  • 676 reviews 9.8/10 Location
  • 1,374 reviews 6.2/10 Room
  • 1,009 reviews 7.9/10 Service
  • 40 reviews 2/10 WiFi
  • 550 reviews 3.9/10 Cleanliness
  • 504 reviews 7.9/10 Comfort
  • 266 reviews 7.5/10 Breakfast
  • 140 reviews 8.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.