Mercure Pangkalan Bun 4 stars

Dear Ms. Nur H. N., Warm greetings from Mercure Pangkalan Bun, Thank you for sharing your wonderful feedback and for giving us a perfect score. We are delighted to know that you had a happy and enjoyable family stay with us and appreciated our convenient location, comfortable accommodation, breakfast, and the hospitality of our team. Your excellent ratings across our services are truly encouraging and motivate us to continue delivering memorable experiences for every guest. We are grateful for your recommendation and hope to have the pleasure of welcoming you and your family back to Mercure Pangkalan Bun on your next visit. Warm regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Dear Mr. H., Warmest greetings from Mercure Pangkalan Bun. Thank you for sharing your feedback and for rating your stay so highly. We are delighted to know that you enjoyed our spacious and comfortable rooms, convenient smoking areas, excellent shower pressure, as well as the coffee from our restaurant and pastries from our bakery stand. We also appreciate your constructive comments regarding the Wi-Fi connection, particularly its stability and upload speed. Your feedback is valuable, and we will share it with the relevant team for further evaluation and improvement. Regarding our sustainability initiatives, we are pleased that you appreciated our water refill stations and linen-changing policy. We also acknowledge your comments about waste separation and the need for clearer information on how waste is collected and processed. We will take your suggestions into consideration as we continue to improve our sustainability efforts. Thank you once again for your valuable feedback and for choosing Mercure Pangkalan Bun. We look forward to welcoming you back for another enjoyable stay. Best regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Dear Ms. C., Warm greetings from Mercure Pangkalan Bun, Thank you very much for sharing your wonderful feedback and for giving us a perfect score. We are pleased to know that, despite the unexpected cancellation of your flight, you were able to enjoy a comfortable stay with us. We are delighted that you enjoyed the comfortable beds, delicious food, and our convenient location close to the airport. It is also wonderful to know that you were satisfied with the overall experience and the hospitality provided by our team. Your kind words are greatly appreciated and will certainly encourage our team to continue providing warm and memorable stays for our guests. We hope to have the pleasure of welcoming you and your family back to Mercure Pangkalan Bun in the future. Warm regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Dear Mr. B., Warm greetings from Mercure Pangkalan Bun, Thank you very much for sharing your detailed feedback and for your positive comments about our hotel, especially the rooms and food. We are also pleased to know that you found the booking process through the ALL Accor app quick and easy and that you would recommend our loyalty programme. At the same time, we sincerely apologize for the inconvenience caused by the air-conditioning issue in your initial room and the six-hour wait before another room was provided. We understand that this significantly affected your experience, and we regret that we were unable to resolve the situation more promptly. We have also noted your feedback regarding the swimming pool and its water condition. Your comments have been shared as an important point for our team to review and follow up on. Thank you once again for your honest feedback. We truly appreciate your understanding and hope to have the opportunity to provide you with a smoother and more comfortable stay on your next visit. Warm regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Dear Ms. S., Warm greetings from Mercure Pangkalan Bun, Thank you very much for taking the time to share your experience with us. We are pleased to know that, despite the unexpected disruption to your travel plans, you enjoyed your two-night stay with us and found the check-in process smooth, the rooms modern and clean, and our team friendly and helpful. We are also glad that our convenient location, approximately 15 minutes from the airport, made your stay more comfortable while your travel arrangements were affected. Your recommendation for travelers visiting the region, including those before or after a river cruise, is greatly appreciated. It is especially encouraging to know that you were satisfied with your booking experience, accommodation, cleanliness, Wi-Fi, our team, and our sustainability efforts. Your kind words are a wonderful encouragement to all of us. Thank you once again for your recommendation and for choosing Mercure Pangkalan Bun. We would be delighted to welcome you back on a future visit. Warm regards, Rizky Julian Duty Manager Mercure Pangkalan Bun