麦加渗渗泉铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 3.7/5 3,192 评论

保证最优惠房价
麦加渗渗泉铂尔曼酒店 - Image 1
麦加渗渗泉铂尔曼酒店 - Image 2
麦加渗渗泉铂尔曼酒店 - Image 3
麦加渗渗泉铂尔曼酒店 - Image 4
Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 麦加, 沙特阿拉伯

描述

酒店其他优惠

  • 距离麦加禁寺和圣堂仅片刻路程。

  • 可欣赏圣堂、麦加禁寺、Jebel Noor（希拉山洞）等处的部分风景。

  • 宽敞的房间和套房。

  • 免费无线网络

  • 毗邻拥有巨量国际品牌的购物街。

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

麦加渗渗泉铂尔曼酒店

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 麦加
沙特阿拉伯

GPS:21.419314, 39.824662

电话
传真 +966 12 571 5999

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  3,192 评论

TripAdvisor 评级  4.0/5  3,119 评论

卓越奖 2023

Hotel is good but has service issues

Tripadvisor 评级 2.0/5

zulqadar 经 TripAdvisor 认证的评论

Cleaning takes a lot of time. They clean the room after every other day. It's not a daily thing, no matter how many times u call them. Lifts are also a problem. They go to ground floor and do not stop in between. Hotel lobby is on 11th floor

Dear Valued Guest, Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to learn that you have enjoyed your stay. On the other hand, your concerns regarding housekeeping service and elevators have been taken into consideration, and rest assured that our team is working on it. We hope to have the opportunity to serve you again soon. Best regards, Pullman Zamzam Makkah Hotel.

Honest review of a nice stay

Tripadvisor 评级 5.0/5

Umm Ahmad H 经 TripAdvisor 认证的评论

Ali Akkaş and Abo Bakkar cleaned our room 2117 they were very nice and kind. Majority staff here are very kind and helpful. The decor in the bedrooms is a little tired even though we had a junior suite. However the decor in lobby, restaurants and other facilities is good. This hotel is premium because of the location and the fact it’s a few minutes walk into the Haram but it isn’t necessarily most aesthetic eg tired carpets and bathrooms are very basic in the bedrooms. However the bed was comfortable and you can ask for whatever you need they will help you. We got Haram view which was lovely but our other family had city view and that is fine too as you will be going to the haram regularly anyways if you are here for pilgrimage. We had half half board and breakfast and dinner facilities are suitable and also child friendly here but bear in mind there is ample food around here. The price for the stays here is extortionate compared to what you would pay for hotels in other countries however it makes sense because of the comfort and the amenities. It makes a difference to book a hotel very close inside or beside clock tower. This hotel is accessible via the clock tower lifts and it’s very close to gate number 91

Dear Valued Guest, Thank you for sharing your feedback with us. We appreciate your feedback regarding the location, view, breakfast, dinner, and staff service. We want to express our sincerest gratitude for your kind words towards Mr. Ali Akkaş and Mr. Abo Bakkar. On the other hand, your concerns regarding prices, room amenities and bathroom have been taken into consideration, and rest assured that our team is working on it. We hope to have the opportunity to serve you again soon. Best regards, Pullman Zamzam Makkah Hotel.

JEDDAH

Tripadvisor 评级 1.0/5

Global53719610069 经 TripAdvisor 认证的评论

Unfortunately, it was a very bad stay and I will not repeat it again. There is no hospitality and I did not find a room when I arrived. The customer service at the hotel is very bad, but Mrs. Nourhan is excellent. She is the only one who tolerated the problems.

Dear Valued Guest, Your situation is far from our usual high standards, given that our guests' satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding room service, check in and customer service. We want to express our sincerest gratitude for your kind words towards Ms. Nourhan as she continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. Sincerely, Pullman Zamzam Makkah Hotel.

Exceptional Hospitality at Pullman Zamzam Makkah

Tripadvisor 评级 5.0/5

ahmedibraheem550 经 TripAdvisor 认证的评论

During my recent stay at Pullman Zamzam Makkah, I was once again thoroughly impressed by the exceptional service and warm hospitality. The hotel continues to excel in making every visit memorable. A special thanks to Asmahan, whose unwavering support and dedication enhance the experience for me and all loyal guests. Her efforts truly embody the spirit of hospitality that Pullman Zamzam is known for.

Dear Mr. Ahmed, Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We want to express our sincerest gratitude for your kind words towards Ms. Asmahan as she continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. Sincerely, Pullman Zamzam Makkah Hotel.

Best place to stay

Tripadvisor 评级 5.0/5

Mohamed Usama B 经 TripAdvisor 认证的评论

I stayed in 2713 and the cleaning team was amazing. I really recommend this place 👍👍👍 The team is Murselin, Sofek and Sakib

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 3,145 评论 9.5/10 位置
  • 5,079 评论 4.2/10 房间
  • 9,187 评论 8.2/10 服务
  • 245 评论 1.8/10 上网
  • 2,172 评论 3.4/10 清洁度
  • 1,891 评论 2.9/10 氛围
  • 1,434 评论 3.3/10 舒适度
  • 1,243 评论 6.8/10 早餐

支持方 Trustyou

我们在附近的其他酒店

我们位于 麦加 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。