麦加艾尔玛卡姆瑞士酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 3,540 评论

保证最优惠房价
麦加艾尔玛卡姆瑞士酒店 - Image 1
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King Abdul Aziz Endowment, Tower F,Ibrahim Al-Khaleel St., 21955, 21955 玛卡姆, 沙特阿拉伯

描述

酒店其他优惠

  • Swissotel Al Maqam Makkah offers panoramic views of the Kaaba and Haram and all city

  • Swissotel Al Maqam Makkah provides two exclusive and convenient direct access to the Haram .

  • Connected to the Clock Towers Complex, offers easy access to Makkah's biggest shopping mall.

  • Located 100m steps away from Haram granting our guests a privileged and convenient passage.

  • take pride in providing a family-friendly accommodation with treats for young guests.

我们的客房

酒店位置

麦加艾尔玛卡姆瑞士酒店

King Abdul Aziz Endowment, Tower F,Ibrahim Al-Khaleel St., 21955
21955 玛卡姆
沙特阿拉伯

GPS:21.4193199, 39.82421

电话

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

Al Khairat Restaurant

Enjoy a wide variety of international and oriental dishes in a unique atmosphere at Al Khairat Restaurant and spend unforgettable times with family and friends at unforgettable gatherings.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  3,540 评论

TripAdvisor 评级  4.5/5  3,593 评论

Well located , good stay and great experience.

Tripadvisor 评级 4.0/5

RRA221024 家庭住宿 - 经 TripAdvisor 认证的评论

It was my first time to visit Makka , I was really lucky in choosing swissotel Makka , the view from the room was amazing with spiritual vibes , close to Alharam , the stuff so friendly and helpful. I do recommend it to everyone who likes to do Umrah and visit Makka .

Dear Guest, thank you for your positive feedback towards our room, staff, view, and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

Good location but improvements needed

Tripadvisor 评级 2.0/5

MM99999 经 TripAdvisor 认证的评论

Some staff were really nice but had one who was sarcastic with the thank you. When in fact the question was to clarify the timing of breakfast only and he sarcastically said thank you. That is not needed, it is up to how I want to respond. Secondly, the workers were very noisy early in the morning disturbing my sleep. Hoover noise, shouting, phone ringing, making it sorcery to go to my afternoon prayer and breakfast. When offered dinner or lunch instead of breakfast as a compensation, was told I have to go alone, when my family were all staying at same hotel and they had breakfast. I asked can you have one person to accompany with and that was refused. The hotel could have at least provided that as an exception. Not only that, I had to keep changing rooms as I could hear the car hornings from the roads. Furthermore I was never offered my welcome drink as a silver member. Hotel needs to focus on their service as I always receive exceptional service in Dubai hotels under Accor. Silver member I am entitled to late check out, o only got late check out due to my complaint about disturbing my sleep

Dear guest, Thank you for taking the time to leave us your feedback, we take all reviews seriously to constantly improve our services, we always do our best to maintain our highest standards of service, because your peace of mind is our number one priority, we do appreciate your feedback regarding our services and staff, and noise, we assure you that your opinion has been shared with the relevant department, as we strive to provide our customers with the best service. And we promise to exceed your expectations on your next visit. Looking forward to welcoming you again soon.

Best Stay in Haram with Kabba View

Tripadvisor 评级 5.0/5

Uzma R 经 TripAdvisor 认证的评论

The pillows, the bed , the view ,specially house keeping and above all thebreakfast was awesome. Highly recommended hotel to everyone.keep it up! They helped in everyway from checkin till checkout . Helping boys were everywhere to help out.

Dear guest, may Allah accept your good deeds. Thank you for expressing your opinion, and we are glad that our amenities, bed, view, housekeeping staff, breakfast buffet, and check-in & check-out process have reached your satisfaction. We look forward to serving you during your next visit.

Guest Stay

Tripadvisor 评级 5.0/5

Eesa I 经 TripAdvisor 认证的评论

Booked Swissotel Makkah for our Umrah trip. It was an incredible experience over all. We stayed at the Swissotel Makkah. The staff were absolutely brilliant and accommodating. A special mention for Fahad the receptionist who was so polite and extremely helpful. A lovely man and may he continue to be successful InshAllah. Also I would like to mention Eman who was extremely helpful in allowing us to save our luggage as we had to check earlier than our flight time. Lovely person to have working for Swissotel Makkah. Over all an amazing stay and very friendly staff.

Dear Guest, Thank you for choosing Swissotel Makkah, we are delighted you took the time to thank our staff members and share your experience at Swissotel Makkah. and we're glad that you enjoyed our check-in process. We’ll make sure to share your positive feedback with Mr.Fahad and Ms. Eman, to keep up the amazing work. We are waiting to serve you again soon.

Specail Thanks To Mr Saleem At Morning Buffet

Tripadvisor 评级 5.0/5

Aliz w 经 TripAdvisor 认证的评论

Amazing People Excellent staff , Special Thanks to Mr saleem At Morning Buffet .such an Honest Gentleman. Excellent service .food was on spot and highly recommended. We will be coming back for sure 😊😊😊. I would like to thanks the full team

Dear Guest, we are delighted you took the time to share your experience at Swissotel Makkah. We are glad that you enjoyed our buffet we’ll make sure to share your positive feedback with Mr.Saleem and the team to keep up the amazing work. We are waiting to serve you again soon.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 4,092 评论 9.4/10 位置
  • 4,704 评论 8/10 房间
  • 13,346 评论 9.5/10 服务
  • 98 评论 5.9/10 上网
  • 1,989 评论 8.7/10 清洁度
  • 1,596 评论 9.6/10 早餐
  • 1,574 评论 9.5/10 食物
  • 15 评论 10/10 可持续性

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