麦加艾尔玛卡姆瑞士酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 7,383 评论

保证最优惠房价
麦加艾尔玛卡姆瑞士酒店 - Image 1
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King Abdul Aziz Endowment, Tower F,Ibrahim Al-Khaleel St., 21955, 21955 玛卡姆, 沙特阿拉伯

描述

酒店其他优惠

  • Swissotel Al Maqam Makkah offers panoramic views of the Kaaba and Haram and all city

  • Swissotel Al Maqam Makkah provides two exclusive and convenient direct access to the Haram .

  • Connected to the Clock Towers Complex, offers easy access to Makkah's biggest shopping mall.

  • Located 100m steps away from Haram granting our guests a privileged and convenient passage.

  • take pride in providing a family-friendly accommodation with treats for young guests.

我们的客房

酒店位置

麦加艾尔玛卡姆瑞士酒店

King Abdul Aziz Endowment, Tower F,Ibrahim Al-Khaleel St., 21955
21955 玛卡姆
沙特阿拉伯

GPS:21.4193199, 39.82421

电话

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  7,383 评论

TripAdvisor 评级  4.3/5  3,894 评论

卓越奖 2025

Top Hotel Near Masjid El Haram

Tripadvisor 评级 5.0/5

567fateha 经 TripAdvisor 认证的评论

The location is excellent; you just need to leave the hotel. In a 3-minute walk, you reach the Masjid. All people have smiles on their faces and the atmosphere is great. Especially Shahad at the reception provides the best customer service, and she is well qualified; the room is very clean, and the bed is very comfortable, offering great value! I am sorry you get what you pay for, but the rates are competitive compared to other similar hotels, but you need to compare like for like. Make no mistake, this is a very high-end hotel, also very quiet, and the breakfast is excellent. The only criticism I have is regarding their finance department, which has some unprofessional staff; however, I believe it is not affiliated with Swiss but rather a local setup that lacks respect for customers, but this doesn't matter because the hotel staff work hard, and I say this is the best hotel near Masjid El Haram.

Customers treated as mere 'products'

Tripadvisor 评级 3.0/5

Nadamjac 经 TripAdvisor 认证的评论

It was our 5th and last visit to this hotel! We arrived at around 8pm for check in and did not feel warmly welcomed despite being loyal customers with a platinum Accor member status! The response of the guest relations staff, Nouf when we asked for a possible upgrade really put us off. She was like arguing being rude and showing attitude and made us waste time! Finally we checked it our kaaba view room( which is one of the most expensive rooms in the hotel which we always book) and never get any upgrade or any other previledge besides what we pay for be it as a Gold member on previous stays or as a platinum member this time. When we spoke to the Duty manager, Abdul Wahid the attitude was similar : ' we have lots of platinum members at this hotel' he claimed -like no customer is special here!!!. Indeed customers are treated as 'products' at this hotel and one only gets what one pays for. This time I was even dissappointed by the quality of the food for breakfast and the breakfast atmosphere like a 'fish market' so noisy and messy not at all a 5 star feel!. We will definitely go for Fairmont or Swiss Al makkam on our next visit and i'm sure they cannot be worse on customer valuation than our experience with Swissotel. Swissotel please give some training on hospitality and customer valuation to your check in staff and specially guest relation employee and duty manager!

Very poor customer valuation.

Tripadvisor 评级 3.0/5

ANOSIJ 经 TripAdvisor 认证的评论

We checked in for 2 nights having booked a kaaba view room( one of the most expensive rooms!) We arrived at 8pm at the hotel and the check in staff was hardly welcoming merely doing their job! As platinum accor members we had at least expected a loyalty valuation,but nothing. We asked for an upgrade , but got the usual ' no availability' and the rudeness and attitude of the staffNouf who is supposed to be a guest relations person really put us off and even afterwards when we addressed the duty manager, Abdul Waheed he seemed the least concerned and mentioned that they have so many platinum members at their hotel!!. Any way to cut short, at this hotel customers are treated as mere 'products' . I think you are working in the wrong field as you have no notion of hospitality let alone customer valuation. It was our 5th visit to this hotel and will be our last! The breakfast is also like a 'fish market' with lots of food but poor in quality not gastronomic at all for a 5 star! Accor has many other options like Fairmont or even Swiss Al-makkam which i'm sure cannot be worse than here on customer valuation.

客户意见评级 2.5/5

Chao M. 家庭住宿 - 所有已确认评论

位置好，只是房间有点老旧，卫生间较小

尊敬的 Chao M. 女士： 感谢您对我们酒店位置的精彩评价。我们一直很荣幸能接待您入住麦加瑞士酒店。我们已立即着手处理您关于房间维护和浴室大小的意见，期待很快能再次为您服务。 此致， 麦加瑞士酒店

Great staff

Tripadvisor 评级 5.0/5

R A 经 TripAdvisor 认证的评论

Great hotel and staff. Dawood and Majid in concierge were very helpful, genuine and I pray they are promoted. They were attentive and made the stay so much better.

Dear Guest, thank you for taking the time to share your positive feedback. We will make sure to share your feedback with Mr. Dawood and Mr. Majid personally, to keep up the amazing work. We are waiting to serve again soon.

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其他网络用户评价我们的酒店

  • 4,811 评论 9.5/10 位置
  • 6,257 评论 8.1/10 房间
  • 15,971 评论 9.4/10 服务
  • 139 评论 4.1/10 上网
  • 3,062 评论 8.7/10 清洁度
  • 2,381 评论 9/10 食物
  • 2,248 评论 9.1/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。