麦加皇家钟楼费尔蒙酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 6,895 评论

麦加皇家钟楼费尔蒙酒店 - Image 1
麦加皇家钟楼费尔蒙酒店 - Image 2
麦加皇家钟楼费尔蒙酒店 - Image 3
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King Abdul Aziz Endowment, Abraj Al Bait Complex, PO Box 762, 21955 麦加, 沙特阿拉伯

描述

酒店其他优惠

  • Free WiFi

  • Steps from Holy Kaaba

  • 克尔白景观房

  • 早上 6 点至上午 10:30 供应早餐

  • Laundry and ironing services

我们的客房

酒店位置

麦加皇家钟楼费尔蒙酒店

King Abdul Aziz Endowment, Abraj Al Bait Complex, PO Box 762
21955 麦加
沙特阿拉伯

GPS:21.417981, 39.825229

电话
传真 +966 12 571 7666

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  6,895 评论

TripAdvisor 评级  4.0/5  4,963 评论

卓越奖 2024

100% recomended

Tripadvisor 评级 5.0/5

chadhea 经 TripAdvisor 认证的评论

Amazing stuff and service plus delicious food and view on Makkah ❤️ they have combination of lib-anise and saudi Arabian food and plenty more of stuff like dessert and drinks love to come back again i recommend it 🤍 you must pay it a visit every one

Dear guest, We are glad you are satisfied with staff service, view, food, quality and variety. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!

V.good

Tripadvisor 评级 5.0/5

Amal A 家庭住宿 - 经 TripAdvisor 认证的评论

Every things are good The manager is more friendly and helpful Also m. Mohammed Osama was very friendly Ans m. Afeef was very friendly and helpful Thanks so much Every things are good The manager is more friendly and helpful Also m. Mohammed Osama was very friendly Ans m. Afeef was very friendly and helpful Thanks so much

Dear Amal, We take pride in making each of our guests' visits unforgettable. We want to express our sincerest gratitude for your kind words towards Mr. Afeef and Mr. Mohammed Osama as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. Looking forward to welcoming you back again in the near future. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Clean and tidy

Tripadvisor 评级 5.0/5

gmak_211 经 TripAdvisor 认证的评论

The rooms were amazingly clean with all the essentials kept ready. Kudos to housekeeping team, Asif and Mahboob for providing a a great service and setting up the room. I definitely recommend this hotel and you better take the Fairmont Gold section.

Dear guest, we would like to thank you for choosing our hotel for your visit to Makkah and for recommending us to other travelers. We are truly happy to know that we have managed to exceed your expectations in regard to room cleanliness and housekeeping team. We want to express our sincerest gratitude for your kind words towards Mr. Asif and Mr. Mahboob as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. Looking forward to welcoming you back again in the near future. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

If you want to waste your time and leave frustrated, I would recommend staying here

Tripadvisor 评级 1.0/5

danaaa_k 家庭住宿 - 经 TripAdvisor 认证的评论

As a fan of Fairmont hotels worldwide, I was extremely disappointed by Fairmont Makkah Clock Royal Tower Hotel. It was far below the usual standard of Fairmont, particularly in terms of guest service. I booked one suite and two rooms. The suite was fine, but the rooms were nothing like the pictures. They were old, worn-out, and the design was completely different. Despite having stayed here before, the rooms I received were completely different, even though they were supposed to be of the same category. I requested a room change right away, and after persistent follow-up, they promised to have the rooms ready in 30 minutes. I left my rooms immediately. Two hours later, I was told the rooms were still being cleaned. By 11 PM, when I checked again, I was informed that only one room was ready. After expressing my frustration, especially with children needing to sleep, they finally gave me the second room. This was the worst customer service I’ve ever encountered. No apology, no follow-up from management, and no compensation. If you want to waste your time and leave frustrated, I would recommend staying here.

Dear Dana, We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding customer service, room service, cleanliness, renovation and the reservation, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Average hotel that’s had better days

Tripadvisor 评级 1.0/5

Hkamal 经 TripAdvisor 认证的评论

I checked in around 1700 and that’s when the problems began. 1. No guidance on how to even reach my room. I was left to simply walk aimlessly around the reception and floors. 2. Despite calling 3 times, my bags were delivered over an hour after I entered my room. Travelling with young children isn’t always easy so to continually chase wasn’t great. I called 3 times, after the first time laundry services were sent in what I can only imagine was a poor joke. Two more calls were needed to impress upon staff that I actually intended to use my luggage. 3. The TV didn’t work. 3 calls were made over the course of 2 hours seeking help, only for polite acknowledgements and saying someone would visit. On my third call a staff member said this was a wider issue and nit fixable. 4. Breakfast is distinctly average. Extra charges for coffee that isn’t an americano or black was surprising. There was no granola and a shortage of pastries. Again, bad luck, timing or lack of quality. The service at this hotel has been awful. This isn’t a hatchet job, but I struggle to understand how such a price tag be justified when customers are taken for granted. My stay in the Hilton Convention a few days earlier was far better.

Dear guest, We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding room amenities, maintenance, breakfast, customer service, luggage service and signage of directions, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

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其他网络用户评价我们的酒店

  • 2,913 评论 9.3/10 位置
  • 3,854 评论 7.6/10 房间
  • 8,390 评论 9/10 服务
  • 115 评论 3.4/10 上网
  • 2,076 评论 9.1/10 食物
  • 1,487 评论 8/10 清洁度
  • 1,352 评论 9.1/10 早餐
  • 1,143 评论 8.1/10 氛围

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