麦加瑞士酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 6,840 评论

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麦加瑞士酒店 - Image 1
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King Abdul Aziz Endowment, Ajyad Street, 0 麦加, 沙特阿拉伯

描述

酒店其他优惠

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

我们的客房

酒店位置

麦加瑞士酒店

King Abdul Aziz Endowment, Ajyad Street
0 麦加
沙特阿拉伯

GPS:21.418042, 39.825781

电话
传真 +966 12 571 8111

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

AL RUWAD RESTAURANT

Serving an international buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisines and not forgetting the local Arab cuisine too.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  6,840 评论

TripAdvisor 评级  4.3/5  3,894 评论

卓越奖 2025

Rooms not as described

Tripadvisor 评级 1.0/5

Jahedur 经 TripAdvisor 认证的评论

Stayed here years ago and we had a really good experience. This time, the service was poor. We booked a city room and this is what we got. The rooms are not as described when booked. Complained to the duty Manager and he was fairly useless and told me this is what their city rooms look like.

Dear Jahedur, may Allah accept your good deeds. Because your peace of mind is our number one priority, we do appreciate your feedback and we assure you that your opinion about the reservation, staff services and room view have been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

Top Hotel Near Masjid El Haram

Tripadvisor 评级 5.0/5

567fateha 经 TripAdvisor 认证的评论

The location is excellent; you just need to leave the hotel. In a 3-minute walk, you reach the Masjid. All people have smiles on their faces and the atmosphere is great. Especially Shahad at the reception provides the best customer service, and she is well qualified; the room is very clean, and the bed is very comfortable, offering great value! I am sorry you get what you pay for, but the rates are competitive compared to other similar hotels, but you need to compare like for like. Make no mistake, this is a very high-end hotel, also very quiet, and the breakfast is excellent. The only criticism I have is regarding their finance department, which has some unprofessional staff; however, I believe it is not affiliated with Swiss but rather a local setup that lacks respect for customers, but this doesn't matter because the hotel staff work hard, and I say this is the best hotel near Masjid El Haram.

Customers treated as mere 'products'

Tripadvisor 评级 3.0/5

Nadamjac 经 TripAdvisor 认证的评论

It was our 5th and last visit to this hotel! We arrived at around 8pm for check in and did not feel warmly welcomed despite being loyal customers with a platinum Accor member status! The response of the guest relations staff, Nouf when we asked for a possible upgrade really put us off. She was like arguing being rude and showing attitude and made us waste time! Finally we checked it our kaaba view room( which is one of the most expensive rooms in the hotel which we always book) and never get any upgrade or any other previledge besides what we pay for be it as a Gold member on previous stays or as a platinum member this time. When we spoke to the Duty manager, Abdul Wahid the attitude was similar : ' we have lots of platinum members at this hotel' he claimed -like no customer is special here!!!. Indeed customers are treated as 'products' at this hotel and one only gets what one pays for. This time I was even dissappointed by the quality of the food for breakfast and the breakfast atmosphere like a 'fish market' so noisy and messy not at all a 5 star feel!. We will definitely go for Fairmont or Swiss Al makkam on our next visit and i'm sure they cannot be worse on customer valuation than our experience with Swissotel. Swissotel please give some training on hospitality and customer valuation to your check in staff and specially guest relation employee and duty manager!

Very poor customer valuation.

Tripadvisor 评级 3.0/5

ANOSIJ 经 TripAdvisor 认证的评论

We checked in for 2 nights having booked a kaaba view room( one of the most expensive rooms!) We arrived at 8pm at the hotel and the check in staff was hardly welcoming merely doing their job! As platinum accor members we had at least expected a loyalty valuation,but nothing. We asked for an upgrade , but got the usual ' no availability' and the rudeness and attitude of the staffNouf who is supposed to be a guest relations person really put us off and even afterwards when we addressed the duty manager, Abdul Waheed he seemed the least concerned and mentioned that they have so many platinum members at their hotel!!. Any way to cut short, at this hotel customers are treated as mere 'products' . I think you are working in the wrong field as you have no notion of hospitality let alone customer valuation. It was our 5th visit to this hotel and will be our last! The breakfast is also like a 'fish market' with lots of food but poor in quality not gastronomic at all for a 5 star! Accor has many other options like Fairmont or even Swiss Al-makkam which i'm sure cannot be worse than here on customer valuation.

Great staff

Tripadvisor 评级 5.0/5

R A 经 TripAdvisor 认证的评论

Great hotel and staff. Dawood and Majid in concierge were very helpful, genuine and I pray they are promoted. They were attentive and made the stay so much better.

Dear Guest, thank you for taking the time to share your positive feedback. We will make sure to share your feedback with Mr. Dawood and Mr. Majid personally, to keep up the amazing work. We are waiting to serve again soon.

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其他网络用户评价我们的酒店

  • 3,909 评论 9.5/10 位置
  • 6,981 评论 8.5/10 房间
  • 10,216 评论 9.3/10 服务
  • 115 评论 4.8/10 上网
  • 3,656 评论 9.1/10 清洁度
  • 2,271 评论 8.7/10 早餐
  • 14 评论 3.3/10 运动休闲

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