麦加瑞士酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 4,547 评论

保证最优惠房价
麦加瑞士酒店 - Image 1
麦加瑞士酒店 - Image 2
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King Abdul Aziz Endowment, Ajyad Street, 0 麦加, 沙特阿拉伯

描述

酒店其他优惠

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

我们的客房

酒店位置

麦加瑞士酒店

King Abdul Aziz Endowment, Ajyad Street
0 麦加
沙特阿拉伯

GPS:21.418042, 39.825781

电话
传真 +966 12 571 8111

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

AL RUWAD RESTAURANT

Serving an international buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisines and not forgetting the local Arab cuisine too.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  4,547 评论

TripAdvisor 评级  4.5/5  3,628 评论

Location, Comfort, Staff Excellence

Tripadvisor 评级 5.0/5

Hhmmhrr Couples - 经 TripAdvisor 认证的评论

Very easy access to the big entrances of Masjidil Haram with ramp for wheelchair. Comfortable, spacious room. On the uppermost floors, clear full view of Kaabah MasyaAllah. Staff are the best we have met in Haramain. All so smiling (which is not always easy to find) very polite and very helpful.

Room service

Tripadvisor 评级 5.0/5

rxxhid g 经 TripAdvisor 认证的评论

Osman from room dining was awesome, he was kind and professional. It was a pleasent experience . Osman from room dining was awesome, he was kind and professional. It was a pleasent experience . ———————————————————————————————————————-

Dear Guest, we are delighted you took the time to thank our staff members and share your experience at Swissotel Makkah. We’ll make sure to share your positive feedback with Mr. Osman personally, to keep up the amazing work. We are waiting to serve you again soon.

Amazing experience

Tripadvisor 评级 5.0/5

shiponm112 经 TripAdvisor 认证的评论

Swissotel Makkah is an amazing hotel with brilliant hospitality. They work to perfection and the hotel location is also Brilliant, Will definitely visit again and stay in Swissotel Makkah Insha'Allah. The staff really go above and beyond and even though it is a very busy hotel, the staff smile and always ready to help. Good size rooms and excellent breakfast.

Dear Guest, we were glad to have you at Swissotel Makkah. We strive to provide you with the best spiritual stay. Unwind and enjoy quality time. We are beyond happy with your positive feedback and glad that our location, staff, room size and breakfast buffet have met your satisfaction. We are waiting to serve you again soon.

reservation cancelled without notice

Tripadvisor 评级 2.0/5

Shazida A 经 TripAdvisor 认证的评论

I recently stayed at this hotel with my family during our trip for Umrah. While the hotel itself was pleasant, clean, and well-maintained, the experience leading up to our stay was very frustrating. I had booked a room for my family of six in advance and even called the day before our arrival to confirm the reservation. I asked if I needed to make a payment, as other family members had received emails requesting one. The staff assured me that my booking was secure and that I could pay upon arrival. However, when we arrived, we were informed that our reservation had been canceled without any prior notice. Despite confirming everything over the phone, I was left scrambling to secure another room. Unfortunately, the only option available was a smaller room that cost more, and I had to pay the extra charges on the spot. Given that we had just traveled for Umrah, I didn’t want to argue, so I reluctantly accepted the room. Aside from this frustrating reservation issue, I can’t fault the hotel itself. The facilities were nice, and the staff were friendly during our stay. However, the lack of communication and the hassle of having to rebook at a higher rate left a bad impression. If you plan to stay here, I recommend double-checking your reservation multiple times to avoid any surprises.

Dear guest, thank you for your honest opinion about your experience at Swissotel Makkah. and taking the time to leave us your feedback. We are thrilled that you liked our cleanliness, maintenance, facilities, and staff, as we strive to improve our services with every stay. We always do our best to maintain our highest standards of service, so we will make sure to deliver your feedback about the reservation to the relevant departments, and we promise to exceed your expectations on your next visit. Looking forward to welcoming you again soon.

Azmat lovely staff member

Tripadvisor 评级 5.0/5

Shazaib T 经 TripAdvisor 认证的评论

Azmat - kindly delivered a lovely warm milk for my 3 year old daughter - the hotel room dining was amazing and really took care of us in our stay! Brilliant service. We really appreciate everything thank you! S&T November 2024 Umrah trip Jzk khair

Dear Guest, we are delighted you took the time to thank our staff members and share your experience at Swissotel Makkah. We’ll make sure to share your positive feedback with Mr. Azmat. We are waiting to serve you again soon.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 3,729 评论 9.4/10 位置
  • 7,766 评论 8.5/10 房间
  • 9,981 评论 9.2/10 服务
  • 138 评论 6.3/10 上网
  • 4,350 评论 9.1/10 清洁度
  • 1,898 评论 9/10 早餐
  • 1,618 评论 9.1/10 食物
  • 18 评论 2.2/10 运动休闲

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。