麦加哈吉尔塔瑞享酒店及公寓 5 星

客户意见评级 (ALL 评级) 4.5/5 2,652 评论

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P O Box 17700, The Clock Towers, Makkah 21955, Near King Abdul Aziz, 21955 麦加, 沙特阿拉伯

描述

酒店其他优惠

  • 步行可达克尔白圣堂

  • 从客房和套房可欣赏克尔白和哈拉姆的部分景致

  • 提供出众的用餐体验

  • 免费无线网络

  • 洗衣和熨烫服务

我们的客房

酒店位置

麦加哈吉尔塔瑞享酒店及公寓

P O Box 17700, The Clock Towers, Makkah 21955, Near King Abdul Aziz
21955 麦加
沙特阿拉伯

GPS:21.419114, 39.824608

电话
传真 +966 12 571 7100

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  2,652 评论

TripAdvisor 评级  4.3/5  2,021 评论

Phenomenal experience and service

Tripadvisor 评级 5.0/5

Omar A 经 TripAdvisor 认证的评论

Had a pleasant staying with the utmost amazing experience facilitated by Raghad from guest experience. Everything was up to professional standards from amenities, food, services, neatness and cleanliness. I’d highly recommend visiting as this would be my get go staying destination from now on.

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Khamis Alahmadi Assist Guest Service Manager Mövenpick Hotel Residences Hajar Tower Makkah

Definitely not a 5 star hotel

Tripadvisor 评级 1.0/5

Aziz U 经 TripAdvisor 认证的评论

Definitely not a 5-star hotel Calling this a 5-star hotel is honestly shocking. I have no idea who certified it as such — at best, it’s a 3-star. The hotel itself is poor, management is worse, and the overall experience was extremely disappointing. Housekeeping was lazy and did only half the job. On top of that, they seemed to expect tips every time they cleaned the room, despite the poor standard of work. ❌ Bad points Rooms are very outdated Carpets are dirty Poor lighting — only lamps, making the room dark Very dusty No bathtub, only a shower Bathroom is outdated, small, and dark Facilities such as the TV, sink, and cooker were either not working or in very poor condition Shower head was mouldy Breakfast was awful — same food every day with very limited options (only ate there once during a 5-day stay) Lifts take a very long time and are confusing to use Room numbering/signage is unclear and poorly marked ✅ Good points Bed and pillows were comfortable (although the bed was only a small single) Nice views if your room faces the mosque Very close to the Haram Directly connected to the Clock Tower Mall Convenient access to food and shopping ❗ Final thoughts I would never stay at this hotel again. You’re far better off spending a bit more and staying at Swissôtel or Hilton — they are much better in every way.

Dear Valued Guest Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment you experienced during your stay. This is certainly not the level of service or comfort we aim to provide our guests, and we truly regret that we fell short of your expectations. Your comments regarding housekeeping, room condition, facilities, and breakfast quality have been noted and will be shared with the relevant management teams for immediate review and improvement. Guest feedback like yours is taken very seriously, as it helps us identify areas that require urgent attention. We would really appreciate the opportunity to discuss your experience further and address your concerns directly. Kindly share your booking number and contact details, so our team can reach out to you personally. Sincerely yours, Guest Relation Team Mövenpick Hotel Residences Hajar Tower Makkah

All good

Tripadvisor 评级 5.0/5

Fearless25665668828 经 TripAdvisor 认证的评论

Its all good, from the breakfast until the room. Thee food is good, the housekeeping is kind. Live too live in movenpick makkah

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Khamis Alahmadi Assist Guest Service Manager Mövenpick Hotel Residences Hajar Tower Makkah

Makasi Anwar saya seneng banget tinggal di sini

Tripadvisor 评级 5.0/5

Adventure14313573781 经 TripAdvisor 认证的评论

I styaing at Move pick Hotell Everything it grate so far locashun is perfect and the my room comfertable I want visit agan especielly Ramadhan Yallah ameen 🤲🏼 Anwar has been reely helpfull

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Khamis Alahmadi Assist Guest Service Manager Mövenpick Hotel Residences Hajar Tower Makkah

Amazing experience

Tripadvisor 评级 5.0/5

Khorshan S 经 TripAdvisor 认证的评论

Everything was incredible. Anwar from Guest Relations provided exceptional service with great professionalism, kindness, and attention to detail, which truly made the experience outstanding. Raghad Garani from the Call Center also deserves special recognition for her polite, clear, and professional communication.

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We are glad that to hear that you loved our new rooms after renovation. It is truly rewarding to know that you had a wonderful experience and that our employees were up to standards and showed the true spirit of Movenpick as we strive to show it to all of our valued guests. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Guest Relations Team Mövenpick Hotel Residences Hajar Tower Makkah

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其他网络用户评价我们的酒店

  • 2,162 评论 9.6/10 位置
  • 5,370 评论 8.5/10 房间
  • 14,773 评论 9.7/10 服务
  • 91 评论 3.4/10 上网
  • 3,352 评论 9.1/10 清洁度
  • 3,141 评论 9.2/10 食物
  • 1,692 评论 8.3/10 早餐
  • 7 评论 10/10 酒吧和饮品

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