More benefits with each status level
Take advantage of exclusive benefits as soon as you join. And with every stay, you get closer to a higher status level and enhanced benefits.
Your status level
As soon as you join- Member rate
- Free Wi-Fi
- Exclusive offers
- Partner benefits
Your status level
From 10 nights or 2,000 Status points (i.e. 800 EUR spent*)All the benefits of Classic status, plus:
- Welcome drink
- Priority Welcome
- Late check-out
24% bonus on Reward points earned during stay
Your status level
From 30 nights or 7,000 Status points (i.e. 2,800 EUR spent*)All the benefits of Silver status, plus:
- Guaranteed room availability
- Room Upgrade
- Early check-in or late check-out
48% bonus on Reward points earned during stay
Your status level
From 60 nights or 14,000 Status points (i.e. 5,600 EUR spent*)All the benefits of Gold status, plus:
- Suite Night Upgrade(s)
- Lounge access
- Premium Wi-Fi
76% bonus on Reward points earned during stay
Your status level
From 26,000 Status points (i.e. 10,400 EUR spent*)All the benefits of Platinum status, plus:
- Free breakfast on weekends
- Dining & Spa Rewards
- Free Gold status for the person of your choice
100% bonus on Reward points earned during stay
Your status level
By invitation onlyAll the benefits of Diamond status, plus:
- 24/7 Personal Assistant and Concierge
- Free Platinum status for the person of your choice
- Transfer of points
100% bonus on Reward points earned during stay
Your status level
As soon as you join- Member rate
- Free Wi-Fi
- Exclusive offers
- Partner benefits
Your status level
From 10 nights or 2,000 Status points (i.e. 800 EUR spent*)All the benefits of Classic status, plus:
- Welcome drink
- Priority Welcome
- Late check-out
24% bonus on Reward points earned during stay
Your status level
From 30 nights or 7,000 Status points (i.e. 2,800 EUR spent*)All the benefits of Silver status, plus:
- Guaranteed room availability
- Room Upgrade
- Early check-in or late check-out
48% bonus on Reward points earned during stay
Your status level
From 60 nights or 14,000 Status points (i.e. 5,600 EUR spent*)All the benefits of Gold status, plus:
- Suite Night Upgrade(s)
- Lounge access
- Premium Wi-Fi
76% bonus on Reward points earned during stay
Your status level
From 26,000 Status points (i.e. 10,400 EUR spent*)All the benefits of Platinum status, plus:
- Free breakfast on weekends
- Dining & Spa Rewards
- Free Gold status for the person of your choice
100% bonus on Reward points earned during stay
Your status level
By invitation onlyAll the benefits of Diamond status, plus:
- 24/7 Personal Assistant and Concierge
- Free Platinum status for the person of your choice
- Transfer of points
100% bonus on Reward points earned during stay
How does it work?
1
Benefits when you join
When you join the ALL Loyalty programme, you become a Classic member. Membership is complimentary. Learn about the programme
2
Earning a higher status
You gain a higher status level depending on the number of nights spent in participating hotels or the number of Status points earned. Find out more about points
3
Enjoying more benefits
When you gain a higher status, you get the added benefits that go with it.
Discover your benefits and status level
Your status level | Your status level Classic | Your status level Silver | Your status level Gold | Your status level Platinum | Your status level Diamond | Your status level Limitless |
|---|---|---|---|---|---|---|
Main benefits | ||||||
Member rate | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
Reward points bonus on stays | 24% | 48% | 76% | 100% | 100% | |
This bonus corresponds to the percentage of additional Reward points you earn during your stays compared to the Classic status. It varies depending on the hotel brand and your membership status. Find out more | ||||||
Free internet access worldwide | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
Complimentary Wi-Fi in our hotels worldwide. | ||||||
Health club & sports facilities | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
During your stay, receive complimentary access to the health club & sport facilities (if fees apply and available at the hotel). | ||||||
Access to our partners' services and benefits | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
Enjoy exclusive benefits with our lifestyle and travel partners: points transfer from airline partners, special offers and much more. Find out more | ||||||
Priority welcome | Only at Fairmont | TRUE | TRUE | TRUE | TRUE | TRUE |
When checking-in, enjoy priority access at our dedicated members' reception desk. | ||||||
Welcome drink |  From the status Silver | TRUE | TRUE | TRUE | TRUE | TRUE |
Enjoy a complimentary welcome drink per stay. You will find a digital voucher on your ALL.com app, to be redeemed at the hotel. Please note that in some hotels, your welcome drink will be offered to you by a different method. Any consecutive stays (check-out and check-in on the same day) in the same hotel will be considered as one stay. Different beverages are offered, depending on the hotel brand (further details on your app and at the hotel). | ||||||
Early check-in/late check-out (subject to availability) | From the status Silver | Late checkout | Early check-in OR Late check-out | Early check-in AND Late check-out | Early check-in AND Late check-out | Early check-in AND Late check-out |
To make your stay more pleasant, you can arrive early/leave later. Upon request (subject to availability). | ||||||
Guaranteed room availability |  From the status Gold | From the status Gold | 3 days before arrival | 2 days before arrival | 2 days before arrival | 2 days before arrival |
If your preferred hotel is sold out, we will make a room available just for you! You can enjoy guaranteed room availability for bookings made up to three days in advance for Gold members, and up to two days in advance for Platinum members and above. Guaranteed room availability is only applicable to stays of at least seven nights in Adagio Original, Adagio Access and Adagio Premium hotels, resort hotels and Thalassa sea & spa properties. View dates that are not covered by guaranteed room availability. | ||||||
Upgrade to the next room category (subject to availability) | From the status Gold | From the status Gold | TRUE | TRUE | TRUE | TRUE |
Receive an upgrade to the next room category, if available at time of check-in. Excludes villas, one-of-a-kind suites, speciality suites and presidential suites. If unavailable, the hotel will seek to allocate you an enhanced room in your current room category i.e. a higher floor, more desirable view, corner room or better amenities. At Fairmont, an upgrade is not applicable to Fairmont Gold Floor. Upgrades are available up to the Junior Suite category at Raffles hotels. This upgrade does not apply to ibis, ibis Styles, Adagio Original, Adagio Access and Adagio Premium brands or any other hotels that do not have different room types. | ||||||
Welcome amenity | From the status Gold | From the status Gold | TRUE | TRUE | TRUE | TRUE |
Except BreakFree, ibis, ibis budget, ibis Styles, Adagio Access, greet, JO&JOE. | ||||||
Premium customer care |  From the status Platinum | From the status Platinum | From the status Platinum | TRUE | TRUE | 24/7 Personal Assistant |
Suite Night Upgrade | From the status Platinum | From the status Platinum | From the status Platinum | TRUE | TRUE | TRUE |
Receive a guaranteed upgrade to a suite for one night with a Suite Night Upgrade certificate. Earn two Suite Night Upgrade certificates as soon as you reach Platinum status, and obtain additional certificates with every 4,000 Status points earned. The more you stay, the more you earn. Find out more about Suite Night Upgrades. | ||||||
| new Lounge access | From the status Platinum | From the status Platinum | From the status Platinum | TRUE | Including Fairmont Gold Lounge | Including Fairmont Gold Lounge |
During your stay, enjoy complimentary access to the hotel Lounge, regardless of the room type booked, at hotels equipped with a Lounge. Access to Fairmont Hotels’ Gold Lounge is included from Diamond status. View the list of hotels with a Lounge | ||||||
Complimentary breakfast | From the status Platinum | From the status Platinum | From the status Platinum | Only in Asia-Pacific hotels. | On weekends worldwide & every day in Asia Pacific only | On weekends worldwide & every day in Asia Pacific only |
Enjoy free breakfast on weekends when you book on the ALL.com site or app, via our call centres or directly with the hotel. Standard breakfast is complimentary for all registered guests staying in the member’s room, unless otherwise indicated in the Special Terms of the reservation. It does not include room service or tips. This benefit is not valid at hotels that do not have a restaurant, or that exclusively offer rates that include breakfast. In the Asia-Pacific region, members from Platinum status onwards may enjoy free breakfast all week at our hotels and resorts. Breakfast is served in the Lounge by hotels with a Lounge; otherwise, breakfast is served in the hotel restaurant. Access to Fairmont Gold Lounge at Fairmont is included from the Diamond status, for up to 2 adults and 2 children. View the list of participating hotels | ||||||
1 day of coworking offered at Wojo | From the status Platinum | From the status Platinum | From the status Platinum | TRUE | TRUE | TRUE |
Once your ALL and worklib accounts are correctly linked, your benefits are automatically preloaded into your worklib account. All you have to do is select the participating Wojo space and proceed with the reservation. Learn more | ||||||
Dining & Spa Rewards (worth €100) |  From the status Diamond | From the status Diamond | From the status Diamond | From the status Diamond | TRUE | TRUE |
10 rewards worth €10 each are credited to your account once you've accrued 26,000 Status points during a calendar year. Treat yourself to a meal or relaxing spa treatment (depending on hotel facilities). Rewards can be used if you are staying at the hotel and shall be redeemed at the reception desk. Find out more about this benefit | ||||||
Gift the person of your choice with a higher Status | From the status Diamond | From the status Diamond | From the status Diamond | From the status Diamond | Gold gift status | Platinum gift status |
Gift the person of your choice with a higher Status. | ||||||
Personal Assistant | TRUE | |||||
Enjoy the services of a Personal Assistant, 24 hours a day, 7 days a week, at home or away. A single point of contact for all your travel needs and much more. Whether it's for a new reservation, assistance with a stay or concierge services, you can reach a personal assistant on a private number and e-mail address. Ask for anything, any time. Contact your Personal Assistant | ||||||
Reward points transfer | TRUE | |||||
Have some spare points? Gift Reward points to five ALL members of your choice. Limited to 12 transfers per year. Transfers may only be made via your Personal Assistant. | ||||||
Brands' specific benefits | ||||||
Daily newspaper in Fairmont and Swissôtel hotels | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
Digital or paper delivery of a local or national newspaper is offered to members of ALL at any Fairmont or Swissôtel hotel. | ||||||
Discount at hotel retail stores | 10% off at Fairmont | 10% off at Fairmont | 10% off at Fairmont | 10% off at Fairmont and Raffles | 10% off at Fairmont and Raffles | 10% off at Fairmont and Raffles |
Whether you’re looking for a special gift or a little treat for yourself, the Fairmont or Raffles stores have the answer. Not valid at Fairmontstore.com | ||||||
Discount on hotel spa treatments & products | 10% off at Fairmont | 10% off at Fairmont 20% off at Swissôtel | 10% off at Fairmont 20% off at Swissôtel | 10% off at Fairmont, Raffles, Thalassa sea & spa 20% off at Swissôtel | 10% off at Fairmont, Raffles, Thalassa sea & spa 20% off at Swissôtel | 10% off at Fairmont, Raffles, Thalassa sea & spa 20% off at Swissôtel |
Escape to one of Fairmont’s award-winning spas and receive 10% off treatments and products. Platinum members and above can enjoy a uniquely invigorating experience at Raffles spas and Thalassa sea & spa institutes, with 10% off treatments. Gold members and above, prepare to feel exhilirated at one of Swissôtel’s spa and sports facilities, with 20% off treatments. This discount is only available in spas owned and managed by the hotels. | ||||||
Fit Gear in Fairmont hotels | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
Fit Gear is available to members of ALL at Fairmont and is complimentary for Silver, Gold, Platinum and Diamond members. There is a small service charge for Classic members. Whether you’ve forgotten your fitness gear, prefer a lean carry-on to save time at the airport, or just want a private workout in your room, staying fit at Fairmont is just a phone call away. Fairmont's Fit Gear provides Reebok workout apparel, footwear, and a yoga mat with stretch band, all which can be delivered directly to your room, upon request. | ||||||
Complimentary access to BMW bicycles at Fairmont hotels | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
Stay active while exploring your destination with access to BMW bikes, available at selected Fairmont. | ||||||
Free local calls in Fairmont and Swissôtel hotels | From the status Silver | TRUE | TRUE | TRUE | TRUE | TRUE |
Local calls are complimentary for members at Fairmont and Swissôtel hotels. No service charges will apply to toll-free calls at Fairmont. | ||||||
Turndown service | From the status Silver | MGallery | MGallery | Sofitel, Sofitel Legend, SO/, Fairmont, MGallery | Sofitel, Sofitel Legend, SO/, Fairmont, MGallery | Sofitel, Sofitel Legend, SO/, Fairmont, MGallery |
Receive daily turndown service during your stay. | ||||||
10% off at bars and restaurants in Mercure hotels | From the status Platinum | From the status Platinum | From the status Platinum | TRUE | TRUE | TRUE |
10% discount at Mercure restaurants during your stay for a maximum of four people. Not valid on breakfast and not available in France, Italy, Spain, Portugal and countries in Asia Pacific. | ||||||
Priority reservation at restaurants in Raffles hotels | From the status Platinum | From the status Platinum | From the status Platinum | TRUE | TRUE | TRUE |
Priority reservations at Raffles restaurants with 24hrs notice. | ||||||
Free soft drinks from the minibar at MGallery hotels | From the status Platinum | From the status Platinum | From the status Platinum | TRUE | TRUE | TRUE |
Only at MGallery hotels throughout your stay | ||||||
Ironing service in Pullman hotels | From the status Platinum | From the status Platinum | From the status Platinum | TRUE | TRUE | TRUE |
Only at Pullman hotels - one piece per stay | ||||||
Hospitality services in JO&JOE hotels | From the status Platinum | From the status Platinum | From the status Platinum | TRUE | TRUE | TRUE |
A bed-making service is provided in private rooms and private dormitories, an individual bottle of shampoo is supplied, and towels are provided free of charge. When a member is staying in a private room at JO&JOE, benefits are available for the member and all registered guests staying with them in the room. When the member has booked a bed in a dormitory, benefits are available for the member only. | ||||||
Local drink | From the status Diamond | From the status Diamond | From the status Diamond | From the status Diamond | JO&JOE | JO&JOE |
A local drink is offered at reception, in addition to the welcome drink. When a member is staying in a private room at JO&JOE, benefits are available for the member and all registered guests staying with them in the room. When the member has booked a bed in a dormitory, benefits are available for the member only. | ||||||
Local experience | JO&JOE | |||||
Get an insider's view of your destination with a half-day city-tour from one of our local staff members OR a local experience with the Hotel's General Manager. Benefit subject to team member availability. When a member is staying in a private room at JO&JOE, benefits are available for the member and all registered guests staying with them in the room. When the member has booked a bed in a dormitory, benefits are available for the member only. | ||||||
Travel services | ||||||
Car rental services | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
Preferential rates at airport lounges worldwide | 10% off | 13% off | 14% off | 15% off | 15% off | 15% off |
Get up to 15% off in more than 1,000 airport lounges worldwide (discount varies based on your ALL status). Plus earn up to 1,500 Reward points. Find out more | ||||||
Luggage service | $25 discount on your first order Complimentary insurance coverage | $50 discount on your first order 6% discount for following orders Complimentary insurance coverage | $75 discount on your first order 8.5% discount for following orders Complimentary insurance coverage | $100 discount on your first order 11% discount for following orders Complimentary insurance coverage Service upgrade | $100 discount on your first order 11% discount for following orders Complimentary insurance coverage Service upgrade | $100 discount on your first order 11% discount for following orders Complimentary insurance coverage Service upgrade |
Whether you're travelling with excess luggage, bikes, golf clubs, skis or snowboards, Luggage Free will handle the heavy lifting so you can travel with ease! As a member of ALL, benefit from a discount on your first order and up to 11% off on following shipments (discount varies based on your ALL status). Plus earn three Reward points per euro spent. Find out more | ||||||
Daily life and activities | ||||||
Early access to presales at the Accor Arena in Paris | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
Partner discounts Paris Saint-Germain | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
Enjoy an exclusive 15% discount* in the Paris Saint-Germain Megastore and Champs-Elysées stores by presenting your ALL – Accor Live Limitless member card, as well as proof of identity when paying for your items. *Partner discounts applicable on all in-store products, excluding capsule collections, limited editions, collector's products, books and flocking. Discounts cannot be combined with any other current promotions. Offer applicable throughout the 2023-2024 season. | ||||||
Our online boutiques - 100-day trial offer for ALL members | TRUE | TRUE | TRUE | TRUE | ||
ALL members of Gold status and above enjoy a 100-day trial offer: total satisfaction or your money back. Available at Sofitel Boutique, MGallery Boutique, Pullman Shop, Mövenpick Boutique, Swissôtel at Home, Mercure Store, Novotel Store and ibis Store. Plus, earn 1 Reward point per euro spent. Discover more |
Frequently asked questions
*Based on the Status points scale that applies for each euro spent during an eligible stay with a participating brand (excluding Mama Shelter, Adagio, Adagio Access, Mantra, Peppers, Breakfree, Art Series, JO&JOE, greet, ibis and ibis Styles). €10 in eligible expenses = 25 Status points. To see the points scales used for other brands, click here