Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.3/5 997 reviews

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Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Telephone
Fax +32 9 224 32 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  997 reviews

TripAdvisor Rating  4.0/5  1,736 reviews

Worst it's a nightmare to stay here !

TripAdvisor rating 1.0/5

Trail23898816377 TripAdvisor review

Worst hotel I have ever stayed in , rooms are very hot with the ac not working , very arrogant and rude staff , no water kept in the room , they charge you like a bomb but service is pathetic the front office staff is the worst they speak to the guests as if they are doing them some favour !!! Absolutely waste of money to stay in this hotel feel very cheated and disappointed have had the best of experiences at Novotel before but Gent hotel is by far the worst in terms of service and customer care !!!

Spring Trip

TripAdvisor rating 5.0/5

patmar58 TripAdvisor review

Another lovely stay at this hotel. Very warmly welcomed by Serda. Lovely room with just a shower which we prefer. Sadly the weather wasn't very kind to us but the room temperature was very cosy. Watched the Ghent marathon from our bedroom window it was a great atmosphere. Wael made sure that everything was in order as always. The bar is very fairly priced and in the better weather it is lovely to sit on the terrace by the pool which we hope to be doing in June.

OK but not great

TripAdvisor rating 3.0/5

F2297FUrhcb TripAdvisor review

Not the greatest, very expensive for what it is which is based on location alone, the room was very tired with skirting board coming away and the decor is painted over wood chip. Room was very hot as no air con, but reception did provide us with a fan. There is underground parking available, be aware it is very tight to manoeuvre, ensure to let reception have your reg number as this should prevent any fines for driving in the pedestrian zone. I would not choose to stay here again as I did not feel it lived up to expectation of an ACCOR hotel due to the room feeling run down. The staff on check in were very helpful and friendly however.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that our staff made a positive impression with their helpfulness and friendliness, as well as our prime location being a highlight of your stay. However, we regret that the room did not meet your expectations. Although some of our rooms may reflect a quaint charm, we do recognize that preferences vary, and we are continually considering upgrades where necessary. Regarding the temperature, while we have air conditioning with manual temperature control, it is regrettable that it did not suffice. We are glad, however, that our team was able to provide a fan for your comfort. Concerning the parking, we are pleased you utilized our secure underground facility but apologize for any inconvenience the tight space may have caused. Rest assured, our team is always ready to assist with such logistical concerns. In closing, we are grateful that our staff's service positively impacted your visit, and it is our hope that we can demonstrate the high standards we strive for in all areas of our establishment during your next stay. We hope to welcome you back. All the best. Veronique Van Hulle, General Manager

Room unbearably hot

TripAdvisor rating 3.0/5

Paul W Families - TripAdvisor review

It’s a nice enough hotel with pleasant staff. However, the room was far too hot. We were told the air con doesn’t start until May - it’s centrally controlled. Until then the in-room device works as a heater. The receptionist could do nothing to help. Two nights without sleep - it really was stifling. They couldn’t even find a fan for us.

Dear Paul, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff pleasant, as we strive to provide exceptional service to all our guests. However, we regret to hear about the discomfort you experienced due to the room temperature. Our air conditioning system is centrally controlled and designed to adapt to seasonal changes, and we understand that this may not have aligned with your personal preference. While we do not have air conditioning during the cooler months, we typically have fans available, and we apologize that we could not provide one for your room on this occasion. We truly appreciate your kind words about our staff. It is always our aim to create a welcoming and helpful atmosphere for our guests. It would be a pleasure to have you return on another occasion. Best regards, Veronique Van Hulle, General Manager

Novotel Ghent

TripAdvisor rating 2.0/5

DBroy1 Couples - TripAdvisor review

Nice hotel, great location. But had a poor experience. Myself and my wife had travelled to Ghent to celebrate our 25th wedding anniversary. When booking, I requested that a few bottles of beer on ice be left in our room upon arrival as a surprise for my wife. As both of us don't drink champagne. Also sent an email directly to the hotel asking if this was possible and said yes, no problem, they could facilitate it. Unfortunately when we arrived in the room, there was no beer to be seen. They did put a little banner and 2 balloons in the room. Was left extremely disappointed as they had said they would facilitate it.

Dear Guest, Thank you for taking the time to provide this feedback. We're delighted to hear that you found our hotel's location to be great. We take pride in our prime location in the city centre, just a short distance from St Bavo’s Cathedral. It's with regret we note the missed opportunity to enhance your celebration with the special request of beers on ice. While our minibar service in the Executive rooms and suite includes a complimentary selection of beverages, we apologize for any oversight in delivering on your specific request. We are sincerely sorry that we didn't meet your expectations on this special occasion, and we appreciate you bringing this to our attention. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Veronique Van Hulle, General Manager

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Other web-users rate our hotel

  • 1,216 reviews 8.8/10 Location
  • 1,114 reviews 5.8/10 Room
  • 797 reviews 8.1/10 Service
  • 16 reviews 8.4/10 WiFi
  • 572 reviews 6.9/10 Breakfast
  • 352 reviews 6.2/10 Cleanliness
  • 267 reviews 4.5/10 Vibe
  • 218 reviews 3.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.