Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 3.9/5 1,838 reviews

Mantra PortSea Port Douglas - Image 1
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76 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telephone
Fax +61 7 4087 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat while relaxing in our main resort pool. Please note the pool-bar is closed during the wet-season.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,838 reviews

TripAdvisor Rating  3.5/5  2,504 reviews

Relaxing holiday

TripAdvisor rating 5.0/5

537oonaghm TripAdvisor review

We had a lovely, relaxing holiday. The staff were all very pleasant and friendly. The pool was wonderful and the room very comfortable.

Dear 537oonaghm, Thank you so much for sharing your 5 star review of your stay at Mantra Portsea. We greatly appreciate the kind words and so pleased that you had such a great stay with us. We hope to see you again one day for your next TNQ getaway. Thanks again. Best Wishes, Paul Cahill General Manager

Customer review rating 3.5/5

Ann Couples - Confirmed reviews ALL

We enjoyed our stay. Would be great if rooms were serviced just once during our stay. Such as a change of sheets and emptying bins.

Dear Ann, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. We appreciate you taking a moment of your time to share your experience and we are glad that overall your stay was a positive one. We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests. Regarding servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. Should our valued guests require any additional amenities such as tea, sugar, milk etc during their stay, these will be happily provided by our friendly Reception team day or night. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future. Best Wishes, Paul Cahill General Manager

happy holiday

Customer review rating 3.5/5

Hank Families - Confirmed reviews ALL

Nice resort, great staff, good location, good pool. Only downside is the rooms were very daggy and a bit old, felt like student accommodation rather than a holiday apartment! In need of a refresh and modernisation. Beds were comfy

Dear Dexter C., We very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location but needs maintenance and room keeping

Customer review rating 2.0/5

A Couples - Confirmed reviews ALL

Check in was easy and good underground parking. Maintenance cones around pool and tiled areas but no one fixing these areas??? $10 charged to your cc (cash not accepted) for an empty water bottle at reception so we could drink filtered water rather than unsafe tap water but no money back when you return the bottle. Make your own bed and dry your own bath towels??? We ended up using our pool towels as bath towels as nothing dried! Very average and run down so called resort.

Dear Aletta, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay. I have since shared your feedback with my Executive Team to immediately investigate the deficiencies you mentioned. Thank you for highlighting this. Regarding the cones you mention, yes, we do have some areas around the resort that were identified as needing attention and we are working with our contractors to get these issues remedied however our location means we cannot get trades as quickly as you might expect in a big city. Rest assured we are working as fast as we can to get any issues corrected when they come to light. In regard to the Purezza glass bottle you mention, these have been very popular with our valued guests. The whole point of the bottle is to reduce single use plastics usage, whilst delivering the convenience of unlimited chilled still and sparkling water day or night. When a guest purchases the bottle, it is theirs to keep, if they wish. We think it represents excellent value for money. I am not sure where you heard that the water here in Port Douglas is not safe to drink, as it perfectly safe to drink and probably some of the best water in Australia as the water supply comes from the Mossman Gorge region. Rest assured the water is perfectly safe to drink out of the tap. Regarding servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Beautiful hotel, great location!

TripAdvisor rating 5.0/5

MLHossell Families - TripAdvisor review

We stayed for 1 night on a Saturday whilst enjoying a weekend in Port Douglas. The hotel, grounds and pool area are beautiful. We had a 2 bedroom apartment, which was very spacious and clean. The swim up bar was great, happy hour is 4-5pm! Great location, a 20 minute walk into town, would definitely stay again!

Dear MLHossell, Thank you for your glowing review of your stay at Mantra Portsea. We really appreciate the 5-star rating and shout out through the TripAdvisor community. We are thrilled to read you had such a great stay and that you had a ball while in Port Douglas. We look forward to welcoming you again when you decide to return to the region in the future. Best Wishes, Paul Cahill General Manager

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Other web-users rate our hotel

  • 557 reviews 9.3/10 Location
  • 1,151 reviews 4.9/10 Room
  • 908 reviews 7.2/10 Service
  • 28 reviews 4.6/10 WiFi
  • 592 reviews 2.8/10 Cleanliness
  • 550 reviews 8.4/10 Pool
  • 465 reviews 3.6/10 Comfort
  • 438 reviews 5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.