Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 3.9/5 1,798 reviews

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76 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telephone
Fax +61 7 4087 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat while relaxing in our main resort pool. Please note the pool-bar is closed during the wet-season.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,798 reviews

TripAdvisor Rating  3.5/5  2,507 reviews

Poor quality….. everything!

Customer review rating 0.5/5

Katherine S. Couples - Confirmed reviews ALL

First room we were given was damp and smelt disgusting. Meant to have an upgraded room, but never got it! Second room wasn’t much better! Old furniture, ripped old cushions outside and spa bath not working! Our bed linen was never changed (when I asked why they said this was hotel policy) You had to hand a voucher in for a fresh towel. Not at all the ‘Luxury’ holiday we thought we’d booked. The dining room was just like a school dinner hall. The continental breakfast was very basic. No fresh crusty bread or eggs. The outdoor sitting area off the dining room was filthy and unkept! We have stayed in much nicer hotels in Port Douglas. We would definitely not recommend staying here.

Dear Katherine, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests. Regarding servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. I have shared your comments with our Housekeeping Manager to further understand where the lapse occurred, and we sincerely apologise for the lapses that you mention. I have also shared your comments regarding Breakfast with our Food & Beverage Team and appreciate your viewpoint. We believe that the Continental Breakfast provided is a solid offering with quality products and variety, some of which are local, however we understand that it missed the mark for you during your stay. We appreciate and understand that may be an expectation of hot items from some guests, which at the present point in time is something we logistically cannot accommodate. We are looking at ways that this could be implemented down the line but for the moment our focus is on delivering a solid Continental offering. We are open and transparent about this across all our website platforms. Your feedback, although critical, is nonetheless greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your next experience will be greatly improved should you ever decide to return. Kind Regards, Paul Cahill General Manager

Not a great experience! Would not stay there again!

TripAdvisor rating 1.0/5

Kate S TripAdvisor review

Poor quality….. everything! First room we were given was damp and smelt disgusting. Meant to have an upgraded room, but never got it! Second room wasn’t much better! Old furniture, ripped old cushions outside and spa bath not working! Our bed linen was never changed (when I asked why they said this was hotel policy) You had to hand a voucher in for a fresh towel. Not at all the ‘Luxury’ holiday we thought we’d booked. The dining room was just like a school dinner hall. The continental breakfast was very basic. No fresh crusty bread or eggs. The outdoor sitting area off the dining room was filthy and unkept! We have stayed in much nicer hotels in Port Douglas. We would definitely not recommend staying here.

Wouldn’t stay again

Customer review rating 3.0/5

Ashley Families - Confirmed reviews ALL

The hotel itself is nice, the rooms are nice. The staff are useless and could never be found every time I went to reception, the breakfast is below average (not hot food at all, no eggs, no bacon, nothing of substance) On the fridge in your room there is a little magnet with a QR code for ordering room service. Upon ordering and paying and waiting over 40 minutes I went to reception only to find out there is no room service?!!! I wouldn’t recommend this hotel or stay here again.

Dear Ashley, Thank you for sharing your feedback about your recent stay at Mantra Portsea. Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Regarding servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. I have also shared your comments regarding Breakfast and appreciate your viewpoint. We believe that the Continental Breakfast provided is a solid offering with quality products and variety, some of which are local, however we understand that it missed the mark for you during your stay. We appreciate that some guests may have an expectation of hot items, which at the present point in time is something we logistically cannot accommodate. We are looking at ways that this could be implemented down the line but for the moment our focus is on delivering a solid Continental offering. We also think we have a great team of staff here at Mantra Portsea and this is reflected in the positive comments we receive from other guests. We are really sorry to hear that you did not have the same experience in your interactions. There will always be times when our Reception team members need to be away from the desk to attend to either other guest requests or to perform some of their duties around the resort. When our Reception desk is temporarily unattended, signage is displayed along with a telephone that guests can pick up to be connected to the Reception team member. Again we are sorry that this impacted your stay experience with us. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us should you decide to return again in the future. We look forward to welcoming you back in the future where I have no doubt your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Great holiday

Customer review rating 5.0/5

Janelle Couples - Confirmed reviews ALL

Great hotel, with lovely extras of a bottle of champagne in our room, late checkout, drink voucher for swim up bar and organisation of shuttle bus to Carins airport and around town.

Dear Janelle, We really appreciate your feedback about your recent stay at Mantra Portsea Port Douglas. It was great to learn that the team went above and beyond to look after you during your stay, which is our aim for all our valued guests. We would be so grateful if you could further share your experience through Trip Advisor by going to the following link: https://www.tripadvisor.com.au/UserReviewEdit-g255070-d280394-Mantra_PortSea_Port_Douglas-Port_Douglas_Queensland.html Thank you again for your feedback and we look forward to welcoming you again in the future. Best Wishes, Paul Cahill General Manager

Lovely environment and privacy

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Never a problem. Everyone very helpful and friendly. Breakfast and ammenities were fantastic Not an issue at all. We hope to be back in late September as we love it so much. We have stayed there before and loved it so that is why we came back

Dear Denise, We really appreciate your feedback about your recent stay at Mantra Portsea Port Douglas. It was great to learn that the team went above and beyond to look after you during your stay, which is our aim for all our valued guests. We would be so grateful if you could further share your experience through Trip Advisor by going to the following link: https://www.tripadvisor.com.au/UserReviewEdit-g255070-d280394-Mantra_PortSea_Port_Douglas-Port_Douglas_Queensland.html Thank you again for your feedback and we look forward to welcoming you again in the future. Best Wishes, Paul Cahill General Manager

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Other web-users rate our hotel

  • 542 reviews 9.3/10 Location
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  • 880 reviews 7.2/10 Service
  • 31 reviews 3.8/10 WiFi
  • 569 reviews 2.8/10 Cleanliness
  • 526 reviews 8.4/10 Pool
  • 447 reviews 3.6/10 Comfort
  • 420 reviews 4.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.