Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 939 reviews

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Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  939 reviews

TripAdvisor Rating  3.5/5  946 reviews

HOTEL AT DARWIN AIRPORT

TripAdvisor rating 4.0/5

DarylJ552 TripAdvisor review

We had a 1:30 AM Flight out of Darwin to Sydney so we got a room for the night to wait until time to go to the airport. The hotel was right at the Darwin airport but it was difficult to find the check-in desk since there was no sign. As it turned out the desk was shared with the hotel right next door and it was necessary to drive out to the Mercure parking lot which was behind an unmarked gate. We finally got checked in and were able to get dinner in The Mercure Hotel Restaurant before leaving at 11:00 PM for the airport.

Pricey…

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Room clean, well made up, breakfast good, pool nice - good service

Dear Mr. Guy W., Thank you for your feedback. We are pleased to hear that you found your room clean, enjoyed the breakfast, and appreciated the good service and nice pool. However, we sincerely apologize for the inconvenience you experienced with noise and the unfortunate incident at breakfast. Your experience does not reflect our standards, and we will address this with our team to ensure better communication and courtesy in the future. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience on your next visit. Kind regards, Panadda Duangpanya Assistant Front Office Manager Novotel and Mercure Darwin Airport

Excellent service and amenities

Customer review rating 5.0/5

Gordo J. Couples - Confirmed reviews ALL

I spent 4 nights in a private pool Villa this room is exquisite the service was impeccable and the food at the restaurants was fabulous!

Dear Mr. Gordon J., Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your 4-night stay in our private pool villa and found the room and pool area to be spotless plus you had such a positive experience with our service and the food at our restaurants. Meeting Chris Chaffe, our general manager, and being impressed with his customer service truly highlights our commitment to ensuring every guest has an exceptional stay. Your kind words motivate us to keep delivering great experiences. We hope to welcome you back soon! Kind regards, Panadda Duangpanya Assistant Front Office Manager Novotel and Mercure Darwin Airport

Needs cleaning and old

Customer review rating 1.5/5

Leo S. Business - Confirmed reviews ALL

Poor cleanliness

Dear Mr. Leo S., We appreciate you bringing these matters to our attention. Please kindly provide us with details regarding the dirtiness of the room and will address them with our team immediately to ensure improvements are made. Your comments are valuable to us, and we hope you will consider giving us another chance to provide you with a much better stay in the future. Kind regards, Panadda Duangpanya Assistant Front Office Manager Novotel and Mercure Darwin Airport

Customer review rating 2.0/5

Not H. Families - Confirmed reviews ALL

I had asked at check in what time the shuttle was available. And that I would like to be at the airport by 630am. She said that it probably wouldn’t be available to me. Even thou I was travelling solo with a new born infant and luggage. I asked if the room was a easy access ground floor room. I was given a ground floor room that I had to take my stuff off the trolley to be able to get it all in my door and then out again in the morning. Room shower has mould present. Pros: Food at the Mercure was delicious.

Dear Lucy M., We're truly sorry to hear about the challenges you faced during your stay, especially with regards to the shuttle service availability, room accessibility, and the condition of the shower. Your experience does not reflect the high standards we strive to maintain, and we sincerely apologize for any inconvenience caused. Please know that we take your feedback seriously, and we will address these issues with our team to ensure that necessary improvements are made. We appreciate your kind words about the food at the Mercure, and we hope that this aspect of your experience was able to provide some level of enjoyment during your stay. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 451 reviews 9/10 Location
  • 904 reviews 5.7/10 Room
  • 674 reviews 6.9/10 Service
  • 19 reviews 4.4/10 WiFi
  • 365 reviews 4/10 Comfort
  • 349 reviews 8.4/10 Pool
  • 339 reviews 6.1/10 Food
  • 295 reviews 5.1/10 Cleanliness

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