Novotel Chennai OMR 5 stars

Customer review rating (ALL Rating) 3.9/5 1,491 reviews

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Opp. Elcot Sez, IT Expressway,, Old Mahabalipuram Road,, Sholinganallur, 600119 CHENNAI, India

Description

Hotel extras

  • Located on Old Mahabalipuram Road within 40 minutes drive to airport

  • Enjoy multiple outdoor and indoor sports activities

  • Ideal for a quick family staycation

  • Relish new age Food and Beverage options

Our accommodation(s)

Hotel location

Novotel Chennai OMR

Opp. Elcot Sez, IT Expressway,, Old Mahabalipuram Road,, Sholinganallur
600119 CHENNAI
India

GPS:12.905224, 80.229228

Telephone
Fax +91 44 6644 4778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NICO Asian Bar and Cafe

Spend your sun kissed mornings with local artisanal teas and coffees. An ideal setting for co-working or quick meetings with high speed internet. Relish our authentic Asian cuisine. Evenings are accompanied by live music and finest wines, cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,491 reviews

TripAdvisor Rating  5.0/5  638 reviews

Certificate of excellence 2023

Uncoordinated

Customer review rating 2.0/5

Mala B. Business - Confirmed reviews ALL

The hotel provided a pleasant check-in experience, the room & corridor were notably clean. Plug points were sufficient and well placed. A special thanks to Chef A for his exceptional care and kindness, and to Ms. A Das @reception for her efficient and positive demeanor during check-out. However, there were several issues during the stay. Firstly, the room's furniture, particularly the chair and couch, were uncomfortable for sitting and working. Additionally, the bathroom sink leaked, causing water to spill onto the counter and wet my shirt every morning and night, which was quite inconvenient. The meals at the restaurant were served cold, and the dosa was thick and not enjoyable. The room had an insufficient supply of water, and it often took 30 to 40 minutes to receive additional supplies after requesting them. At check-out, the absence of a bellboy to assist with luggage was disappointing, leading to a 15-minute wait before I handled it myself. The overall coordination among staff members needs improvement.

Dear Mala Bhagat B., Thank you for taking the time to tell us about your experience at the Novotel Chennai OMR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineesh Kurup General Manager

Good Hotel, good location, but slightly outdated

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

good and pleasant stay, but Hotel got a bit old and certain areas are up for renovation

Stay Experience and Ground Staff's Behavior.

Customer review rating 4.5/5

Kalimuthu S. (. C. E. S. G. Business - Confirmed reviews ALL

I had good stay Novatel. But I need to share few bad experience at IBIS & NOVATEL with Ground staff ( Joel). First of all he should be trained , how to deal with Customers, especially visitors. He's very arrogant and indiscipline. Im having the video proof which he had behaved with me during my stay, which I can submit during next stay. If such kind of attitude to be continued, I will recommend my company ( Synergy Marine G.) not to give bookings for Novatel and IBIS. I'm Senior Chief Engineer and I'm with company for Past 10 Years. I never ever faced this kind of attitude person in my Career. I'm requesting Seniors ( General Manager) to take necessary action against him. I hope this is well explained and I need in written from your side about the actions taken against him. With Regards, Kalimuthu S. ( Chief Engineer), Synergy G..

Dear Kalimuthu S., First and foremost, please accept my sincerest apologies for the experience you encountered during your recent stay at Novotel & ibis. Your feedback is invaluable to us, and I deeply regret that we failed to meet your expectations, particularly in regards to the behavior of one of our ground staff members. I want to assure you that providing exceptional service and a positive guest experience is our utmost priority, and the behavior you described is completely unacceptable and not reflective of the standards we uphold at Novotel. I apologize for any inconvenience or discomfort may have caused you. We look forward to welcome you again with us at Novotel & ibis; and we hope your next visit will be a pleasant one. Sincerely, Vineesh Kurup General Manager

Disappointing Breakfast Experience

Customer review rating 3.0/5

Jai K. Families - Confirmed reviews ALL

My recent stay at Novotel Chennai OMR was pleasant overall, except for one disappointing experience during breakfast. While the ambiance and service throughout the hotel were commendable, I encountered a lapse in hospitality that I feel compelled to address. Upon entering the restaurant for breakfast, my family and I requested a high chair for our 4-year-old from a staff member named Swamy. Initially, Swamy informed us that the high chair was occupied but assured us he would arrange one for us shortly. However, as we settled into our seats, I noticed an unoccupied high chair in the corner, unused at any other table. Feeling puzzled by Swamy's response, I approached another waiter and inquired about the availability of a high chair. To my surprise, the waiter promptly provided us with one. This inconsistency left me questioning the basis of Swamy's assertion that the high chair was unavailable. What disappointed me even more was that Swamy did not make any effort to follow up or check on us to ensure we were comfortable without the high chair. It was a clear oversight in hospitality and left a sour note in an otherwise pleasant dining experience. Overall, while I enjoyed my stay at [Hotel Name], I believe that attention to detail and consistent customer service, especially during meal times, are crucial for maintaining high standards of hospitality. I hope this feedback can contribute to improvements in service delivery for future guests. Sincerely, Jai K.

Dear Jai K., Thank you for taking the time to tell us about your experience at the Novotel Chennai OMR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineesh Kurup General Manager

Great stay

Customer review rating 5.0/5

Chetna V. Families - Confirmed reviews ALL

Staff were on hand throughout my stay. Very polite and attended to all my needs.

Dear Chetna V., We very much appreciate your comments regarding your stay at the Novotel Chennai OMR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

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Other web-users rate our hotel

  • 347 reviews 8.9/10 Location
  • 1,214 reviews 7.6/10 Room
  • 3,485 reviews 8.8/10 Service
  • 25 reviews 6.9/10 WiFi
  • 1,830 reviews 8.5/10 Food
  • 617 reviews 7.4/10 Cleanliness
  • 566 reviews 9.4/10 Vibe
  • 368 reviews 8/10 Breakfast

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