ibis budget Newcastle 3 stars

Customer review rating (ALL Rating) 3.5/5 404 reviews

ibis budget Newcastle - Image 1
ibis budget Newcastle - Image 2
ibis budget Newcastle - Image 3
ibis budget Newcastle - Image 4
3-5 Thomas Street, Corner of Link And Lakes Roads, 2287 WALLSEND, Australia

Description

Hotel extras

  • Close to Newcastle sporting dining and entertainment facilities

  • Short drive from from renowned Wine region The Hunter Valley

  • Private outdoor car parking available on-site at the hotel

  • Complimentary wifi in guests rooms

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis budget Newcastle

3-5 Thomas Street, Corner of Link And Lakes Roads
2287 WALLSEND
Australia

GPS:-32.907722, 151.664657

Telephone
Fax +61 2 4950 0524

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  404 reviews

TripAdvisor Rating  3.0/5  253 reviews

Extremely Dissatisfied

Customer review rating 0.5/5

Margaret W. Couples - Confirmed reviews ALL

We were very dissatisfied with the accommodation and also the breakfast.

Air conditioning heating not working in room 130

Customer review rating 0.5/5

Rd Families - Confirmed reviews ALL

Hi My name is Rahul and we checked in room 130 for one night on 25 April 2024. I booked directly through IBIS App. The heater was not working the whole night and my family started sneezing and having cold now. Please fix the heater and do not let out the room before you fix the heater as it is essential. Also the television TV in the room 130 is not working The TV cable slot is broken I am very disappointed with IBIS budget and this is the first time I had such a bad experience I spoke to Priyanka the manager before I checked out and she told that lBIS will refund half of the charges back to me. But today I got email that the refund decision was declined as I did not call someone in the night itself. I am disappointed by the decision by IBIS Newcastle for such a small amount of money by such a big hotel chain. I am very dissatisfied by the decision to decline the refund after being told that IBIS would refund . Please do not rent out room 130 before you address the issues. Please refund 50% room charges as soon discussed and more importantly fix the issues mentioned ASAP I have wasted enough time in address hotel issues which are genuine and important. I may have to make complain to ACCC regarding the issue. thanks Rahul

Room a health risk.

Customer review rating 1.0/5

L Solo - Confirmed reviews ALL

When booked in bed had been made but room was very filthy, I am a motel cleaner and it had not been cleaned there was so much mould in the room. It smelt and dust and fluff all over everything. It had not been wiped in a good 4-5 days. I asked for cleaned products and wiped it myself. It had not been vacuumed. Tea and coffee facilities not cleaned or restocked and they booked me in as if the room had been serviced. I had read prior reviews but was shocked at the state they are letting rooms out in. They definitely need new cleaning staff. Room 135 needs to be stripped and treated on the walls and everywhere for mould. this is a health issue! I took photos of the room. When I told them they asked did I want someone to come clean it. Apparently someone already had so I asked for chemicals and cloth and cleaned the surface areas myself. As I had already paid and I would not have gotten my money back to book an alternative motel. I will not stay at this motel again and I am very disappointed in the Accor group actually I am very surprised that this is an ongoing issue for them. The management needs to fix this or Accor need to get a new manager who will. I have stayed at this motel at different times over a good 20 years and NEVER have I ever seen it in this dirty condition. The people that run this place should be ashamed of themselves for renting out dirty rooms to paying customers. The health department should be going over this place.

Customer review rating 4.0/5

Patrick S. Solo - Confirmed reviews ALL

The stay was perfect for what I required.

Well located comfortable bed.

Customer review rating 3.0/5

David I. Families - Confirmed reviews ALL

Room small, shower, toilet hard to move in. Air conditioning not working. Upgrade room better, but shower head holder not working. Friendly staff.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 308 reviews 8.5/10 Location
  • 983 reviews 3.9/10 Room
  • 560 reviews 8.1/10 Service
  • 22 reviews 2.9/10 WiFi
  • 641 reviews 3.1/10 Comfort
  • 534 reviews 3.1/10 Cleanliness
  • 224 reviews 8.3/10 Value
  • 178 reviews 1.9/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Wallsend

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.