Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.1/5 529 reviews

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100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  529 reviews

TripAdvisor Rating  3.5/5  1,789 reviews

Very ordinary

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

There is a lovely Atrium bar at the Novotel, which makes a good first impression. Sadly, that is where it ends. Impressions can be misleading. We waited at the bar for ages before anyone even appeared to serve the queue of guests. Then we went to our room. I have photos of peeling paint and carpet. It 3was advertised as a queen size bed but it was really more like a double. There was a room service tray outsoide the door of one of our neighbours since we checked in at approximately 2 pm until about the same time the next day. We were told by the Accor service team that this is a 4 star hotel. I agreed to a nin refundable proce, because of that representation. Even the check in staff seemed surprised. They, at least, were lovely, by the way. Then at breakfast the next day (Anzac Day, so crowds were to be expected) there were no tea bags apart from herbal in teh restuarant, I had to ask one of teh staff, who told me it was her first day and she couldn't find any. I went to someone more senior and weas given two bags and told that is all they had. We had booked for three nights but checked out after one. The Accor hotels in Darwin CBD are not up to standard.

Customer review rating 4.5/5

Sajid H. Business - Confirmed reviews ALL

Pleasant Customer Service. Nice Ambient

Fantastic Team Fantastic Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Home away from home, great rooms with a great team looking after you.

unhappy accor plus member.

Customer review rating 0.5/5

Mycheal C. Couples - Confirmed reviews ALL

The room number 317 was not up to standard, everything was dirty, especially the carpet. the property had a stale smell, Not one door would close, Balcony ceiling had been removed and not replaced. Bathroom was far from been clean. We were given complimentary breakfast , not charged for an upgrade which was appreciated however i should checked out as overall it was disgusting and at the end of the day i feel that i should get a complete refund . Mycheal C., 04…

Dear Mycheal C., Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the carpet stain problem and prevent future occurrence. Our Front Office manager will call you later today to discuss your recent stay in more detail. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex

dirty room, broken hotel phone, understaffed

Customer review rating 1.0/5

Antoinette Business - Confirmed reviews ALL

really dirty room, the phone didn’t work - which is kinda a safety thing, but additionally became a complete nuisance when there was a party in the room next door that went until 6 am. the stench of the room is truly unforgettable, everything was left with filth all over it. they moved rooms for me but to a smaller one without compensation. the smaller room, however, was clean. it left me broken, fatigued and in absolute tears from exhaustion. i wanted to enjoy this work trip that required a good night’s sleep and focus. never had a problem with a novotel but this was understaffed, filthy (the one room), and dangerously ill equipped.

Dear Antoinette B., Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the phone issues and cleanliness. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex

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Other web-users rate our hotel

  • 229 reviews 9.7/10 Location
  • 459 reviews 5.1/10 Room
  • 383 reviews 8/10 Service
  • 13 reviews 8.2/10 WiFi
  • 184 reviews 5/10 Comfort
  • 166 reviews 4.1/10 Cleanliness
  • 141 reviews 5.4/10 Amenities
  • 140 reviews 5.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.