ibis Gent Centrum Opera 3 stars

Customer review rating (ALL Rating) 4.3/5 1,530 reviews

Best price
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ibis Gent Centrum Opera - Image 1
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Nederkouter 24, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the city

  • Many shops and restaurants nearby

  • Convenient travel connections

  • Trendy hotel bar with tasty food and drinks

  • Continental breakfast buffet. On-site car park.

Our accommodation(s)

Hotel location

ibis Gent Centrum Opera

Nederkouter 24
9000 GENT
Belgium

GPS:51.04849, 3.721254

Telephone
Fax +32 9 223 59 07

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,530 reviews

TripAdvisor Rating  4.0/5  122 reviews

Excellent location, good price

Customer review rating 4.5/5

Robert Couples - Confirmed reviews ALL

Our room was fairly small but was clean and comfortable. We didn't have any problems with noise. All facilities were good. The location of the hotel was absolutely excellent - we were just minutes away from the centre. The price of the room was very competitive. Reception staff were polite and helpful. The check-out time was very reasonable. We used the reserved parking underneath the hotel for an extra 20 euros. This was easy to find but the spaces were tight and it was slightly difficult to fit in.

Dear Robert, Thank you for taking the time to review your stay. It is delightful to hear that you found our location to be excellent, positioning you perfectly to explore Gent's vibrant center. We take great pride in our central location and are glad it contributed positively to your experience. We note your comments regarding the room size and parking facility. Our parking is designed to be as convenient as possible, and while the spaces can indeed be snug, we're happy you found the location and accessibility to your satisfaction. We apologize for any inconvenience and appreciate your understanding. Your commendations on the cleanliness and comfort of your room are heartening, and we're pleased that our facilities met your needs effectively. Moreover, your recognition of our competitive pricing and the courtesy of our reception staff is immensely gratifying. We are also content to know that the check-out time added to the ease of your stay. Rest assured, we are always looking for ways to enhance our guest experience, and your survey is invaluable in that endeavor. Thank you for choosing to stay with us and for your constructive remarks. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Christopher Cabri, Deputy Manager

Well located

Customer review rating 4.5/5

Debbie Couples - Confirmed reviews ALL

Very nice hotel, with good standard of rooms, in city centre. The only disadvantage we could find was that you did not accept cash in your hotel bar which was a shame as we would have used it. As British nationals we did not want to incur extra cost by using our card to pay, so we did not use it.

Dear Debbie, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear about your appreciation for our prime location in the city centre and the high standards of our rooms. Your satisfaction with the cleanliness and our commitment to sustainable development is truly rewarding for us. We regret to hear about the inconvenience you experienced due to our bar inviting you to the reception for cash payments. Our aim is to streamline the payment process for the convenience of our guests while also enhancing security measures. However, we understand the importance of flexibility and will certainly take your feedback into consideration for future improvements. Your endorsement of the ALL – Accor Live Limitless loyalty programme is much appreciated, and we are delighted to know that you would recommend it to others. Thank you for choosing ibis Gent Centrum Opera for your stay, and for your commendable rating of our efforts. We hope to welcome you back. Best wishes, Christopher Cabri, Deputy Manager

Pleasant stay.

Customer review rating 3.5/5

Wim V. Friends - Confirmed reviews ALL

The good: Clean and comfortable room Staff at reception very friendly and helpful Good/central location The bad: Expensive compared to other Ibis hotels I've stayed at. Not just the stay, but also parking (!!!) and breakfast

Dear Wim, Thank you for taking the time to review your stay. We are delighted to hear that you found your room to be clean and comfortable, and that our staff's friendliness contributed positively to your stay. Furthermore, it is pleasing to note that our central location met your expectations and added convenience to your visit to Ghent. We regret to hear, however, that you found the cost of your stay, including parking and breakfast, to be higher than other Ibis hotels. Our prices reflect the central location and the facilities we provide, which are continually reviewed to ensure they are competitive within the city. We understand that parking fees can be an unexpected addition, and we strive to maintain our charges in line with local rates while providing the convenience of an on-site parking facility. Overall, we are grateful for your high regards towards our cleanliness standards and our efforts in sustainable development. Your satisfaction in these areas is of utmost importance to us, and we are committed to maintaining these high standards. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Christopher Cabri, Deputy Manager

Disappointed

TripAdvisor rating 2.0/5

I2163VImariaf Friends getaway - TripAdvisor review

Hotel ok if you’re tiny. Bathroom so tiny!!! Bar closes at half 11 but told tonight at half 10 that the bar is closed despite bar full and people asking for drinks. Guy on the desk say he’s going home. Not impressed! Looked like after many complaints from customers that they have given in and are going to supply us with a beverage.

Dear Maria, Thank you for taking the time to share your review. We regret to hear that you found the bathroom size to be less than satisfactory. Our design aims to maximize space efficiency while maintaining comfort, and we apologize if it did not meet your expectations. Regarding the bar service, we aim to provide a welcoming atmosphere for guests to relax and enjoy until the advertised closing time. We're sorry if there seemed to be a discrepancy in the service hours during your stay. Please rest assured that guest satisfaction is our priority, and we will look into this matter. While we understand that every aspect of your stay was not perfect, we hope that the central location of our hotel and our efforts to provide a friendly service were aspects of your stay that met your approval. We hope to be able to welcome you back for an improved stay. Kind regards, Christopher Cabri, Deputy Manager

Unpleasant surprise

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

My overall experience would have been much better if there wouldn’t have been a random person entering my room while I was laying naked in my bed. It seems also my details have been shared with this person when he got the room key, as he did not need to identify himself, but just confirmed that he was me when he was presented with my name. I would encourage your staff to undergo Information and General Security training. Other than that rooms were very clean, but noisy.

Dear Guest, Thank you for taking the time to provide this feedback. We are pleased to hear that you found our rooms to be very clean. This is a testament to our dedicated housekeeping staff who work tirelessly to ensure our guests' comfort. However, we are truly sorry to hear about the disturbance you experienced due to noise. While we strive to offer a peaceful environment, we recognize that at times, external factors may impact the tranquility of our rooms. In response to guest feedback, we do offer earplugs at the reception to help mitigate any inconvenience caused by noise. We are also extremely concerned to hear about the incident involving room access. Please rest assured that guest privacy and security are of utmost importance to us, and we continuously work on reinforcing our protocols to ensure such situations do not occur. Should you wish to discuss this matter further, we invite you to contact us directly. We take matters of data confidentiality very seriously and are looking into the concerns you have raised. We are committed to providing a safe and secure environment for all our guests. We hope you will return for an improved experience in the future. Kind regards, Christopher Cabri, Deputy Manager

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Other web-users rate our hotel

  • 1,329 reviews 9.2/10 Location
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  • 1,045 reviews 8.9/10 Service
  • 34 reviews 7.4/10 WiFi
  • 1,245 reviews 2.4/10 Comfort
  • 844 reviews 9.1/10 Breakfast
  • 476 reviews 7.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.