Mercure Angouleme Hotel de France Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,538 reviews

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Mercure Angouleme Hotel de France Hotel - Image 1
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Mercure Angouleme Hotel de France Hotel - Image 3
Mercure Angouleme Hotel de France Hotel - Image 4
1 place des halles centrales, 16000 ANGOULEME, France

Description

Hotel extras

  • On-site restaurant Les Jardins des Arceaux

  • Hotel in the downtown area, 656 yards from the train station

  • Private gardens with panoramic views and terrace

  • Fitness center and private covered parking (charges apply)

  • Certified GREEN KEY

Our accommodation(s)

Hotel location

Mercure Angouleme Hotel de France Hotel

1 place des halles centrales
16000 ANGOULEME
France

GPS:45.649501, 0.1578

Telephone
Fax +33 5 45 92 02 70

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Bardy

Bistro Bardy is a masterclass in laid-back style. In the heart of Angoulême, we invite diners to pull up a seat at our restaurant and bar for bon vivants who love to savor the moment.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,538 reviews

TripAdvisor Rating  4.5/5  773 reviews

Certificate of excellence 2023

Getting MAny Things Right

TripAdvisor rating 5.0/5

Alan F TripAdvisor review

It's a joy to stay in an older hotel with character that is taking real steps to maintain and perhaps upgrade their four star status. On this 5 week trip we have stayed in a number of "4 star hotels" that just didn't deserve the rating. First and foremost, as with most Mercure hotels, the staff is exemplary. We checked in the afternoon before a big party. The front desk manager assigned us a Prestige Room at the far end of the second floor, essentially guaranteeing us a quiet night's rest. The hotel is int he process of redoing the HVAC system. We were quite cold in our room and couldn't adjust the temperature. She brought us a portable heater which definitely helped on two chilly nights. Our large room was immaculate. The only criticism a shortage of hangars (corrected) and poor lighting in the bathroom, somewhat compensated by a large window, at least in daylight. We have suffered through a lot of mediocre breakfasts this trip. Praise to the hotel for having very good quality orange juice and coffee, two things that have disappointed us in many establishments. The rest of the breakfast buffet was somewhat standard. Why do so many places, including this one, offer fine scrambled eggs, but left to cool to room temperature? The public areas and courtyard confirm that this hotel has some history. Its location is ideal, and the large underground garage is a significant plus. We enjoyed Angouleme and would be happy to stay here again.

A great hotel in a great Location

Customer review rating 5.0/5

Maureen M. Couples - Confirmed reviews ALL

We enjoyed our stay, the room was very clean and the staff were very professional and helpful. Great location.

Disappointing second visit

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

First time I stayed was good. This was my second time and I was very disappointed. Not very clean. Can hear others in the next room. Plumbing loud when room above flashes. Towels old. I paid one of the highest prices in town and received a mediocre service. There was even no shampoo or conditioner in the room ( was extra). They were renovating most of the hotel and we were not notified until right before our stay. They could have offered a complimentary breakfast or something in lieu of the inconvenience. I hope the renovation will improve this hotel.

Dear Guest, We sincerely apologize for the disappointing experience during your second visit. We are sorry to hear about the cleanliness issues, noise disturbances, and the condition of the towels in your room. Regarding the renovation, we regret any inconvenience caused by the ongoing work. We appreciate your feedback and will strive to address these concerns to enhance our service quality. Unfortunately, complimentary breakfasts are not a part of our standard offerings, but we will ensure better communication regarding any future renovations. We hope to have the opportunity to welcome you back and provide an improved experience. Warm regards, Karine Renay Mercure Angoulême Centre

Well located in city center

Customer review rating 4.0/5

Johan D. Couples - Confirmed reviews ALL

Good beds, good breakfast, friendly staff

Best choice for Angouleme

Customer review rating 5.0/5

Vt Couples - Confirmed reviews ALL

The hotel is well-located with comfortable rooms and excellent service. The express breakfast in our room was extremely generous and a great way to start our day.

Dear VT, thank you for your positive review! We are delighted to hear that you enjoyed our well-located hotel, comfortable rooms, and excellent service. We are glad you found our express breakfast generous and a great way to start your day. Warm regards, Karine Renay Mercure Angoulême Centre

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Other web-users rate our hotel

  • 459 reviews 9/10 Location
  • 609 reviews 6/10 Room
  • 656 reviews 9/10 Service
  • 228 reviews 8.8/10 Breakfast
  • 199 reviews 3.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.