Novotel Cairo Airport 4 stars

Customer review rating (ALL Rating) 3.7/5 706 reviews

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Po Box 8 Cairo Airport, 11776 CAIRO, Egypt

Description

Hotel extras

  • 24-Hours free airport shuttle

  • 2 Swimming pools

  • Free WIFI

  • 10 flexible meeting rooms

  • Fitness centre

Our accommodation(s)

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Hotel location

Novotel Cairo Airport

Po Box 8 Cairo Airport
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Telephone
Fax +20 2 22693530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  706 reviews

TripAdvisor Rating  4.0/5  2,411 reviews

This is a hotel that you can really Enjoy

Customer review rating 5.0/5

Marco A. A. A. Solo - Confirmed reviews ALL

Every year I have the pleasure to stay at this wonderful hotel. It works as a clock! Starting with the shuttle service, a speed of light check-in where, for example, Mr. Mohamed of the night shift was outstanding, excellent rooms with the best mattresses for your comfort, very tasty food, with an outstanding Italian restaurant where chefs Mohamed and Ahmet will prepare you delicious food, and above all the champions of hospitality headed by the GM Mr Atta and Misses Nour Fouad, are the guarantee that your stay will be unforgettable each time.

Dear Marco Antonio Antillon A., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Very bad experience

Customer review rating 0.5/5

Aref B. Business - Confirmed reviews ALL

I recently joined all accor and I am a frequent traveler. I was very hopeful that the hotel chain belonging to this group would be at a level of luxury, cleanliness and sophistication. But I was shocked with my first stay at the Novotel Cairo Airport Hotel, where I encountered several things that I had never seen in my life, even one-star hotels or even street motels !!! To save my time and yours, I will send a group of photos and here are some notes: 1- The room lacks everything and only has fixed furniture. There are no tissues, water, tea, coffee, bathrobes, extra blankets, or anything else. 2- The bathroom does not contain soap, toothbrushes, EarPods , or anything other than towels. 3- The kettle was very dirty and had an unbearable smell, even though there was no water, tea or coffee, but it was very noticeable. 4- It's funny to have one open water bottle with half the amount of water in it. 5- It is also funny that there is an empty envelope containing nothing in the tea and coffee section!! 6- The next morning, I asked the cleaning staff who were in the corridor for a toothbrush and water, and they did not respond to me until I gave them a tip. They were ignoring all my requests. Then I was given a brush and toothpaste in an envelope in a very disgusting way (see the picture). 7- The request is for a king room size, and the reality is that they are two single beds adjacent to one another !!!!! In the end, I would like to clarify that I did not publish these notes and photos to the public out of respect for your company and to ensure that I do not tarnish your reputation as a member of this organization. However, I hope that these notes will be carefully considered and verified by you, as I felt a very bad feeling and I hope that I will not be surprised in my next stay with the same thing. Those unhappy surprises. I hope that I will not have to withdraw from your group and go to another organization. Thank you

Dear Aref B., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

Mon forgettable one

TripAdvisor rating 5.0/5

Asmaa B TripAdvisor review

It is the loveliest place ever. The experience is highly excellent. Everything has run smoothly & the hospitality is Wonderful ❤️

Dear 752asmaab, We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Great Hotel and close the Airport with FOC shuttle running every 30"

Customer review rating 3.0/5

Steve B. Families - Confirmed reviews ALL

Once outside the airport we rang and waited 10" to be collected and taken to hotel - a great service. Unfortunately the checkin procedure was terrible - it took over 20" to be served to checkin with nobody in front of me. The Hotel seemed to have plenty of staff working out the back office as they were coming and going, but nobody seemed interested in serving guests on the front counter. They appear to have forgotten what SERVICE means. Once I got served all was great.

Dear Steve B., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta El Dessouky General Manager

Good stay

Customer review rating 4.0/5

Kais Solo - Confirmed reviews ALL

Great service, I did find the car service too overpriced though so I didnt use it

Dear Kais J., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta El Dessouky General Manager

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Other web-users rate our hotel

  • 1,310 reviews 8.9/10 Location
  • 3,043 reviews 7.1/10 Room
  • 5,842 reviews 8.7/10 Service
  • 273 reviews 2.6/10 WiFi
  • 1,532 reviews 6.4/10 Cleanliness
  • 1,429 reviews 8.8/10 Food
  • 582 reviews 5.1/10 Comfort
  • 450 reviews 5.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.