ريكسوس جزيرة النخلة 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.8/5 3,369 أراء

ريكسوس جزيرة النخلة - Image 1
ريكسوس جزيرة النخلة - Image 2
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الهلال الشرقي قطعة 40, نخلة الجميرا, 18652 دبي، الإمارات العربية, 8808 دبي, الإمارات العربية المتحدة

الوصف

خدمات الفندق الإضافية

  • مركز السبا والعافية

  • مركز لياقة بدنية كامل التجهيز

  • أحواض سباحة خارجية

  • شاطئ خاص

  • الرياضات الشاطئية والمائية

الإقامات المتوفرة لدينا

موقع الفندق

ريكسوس جزيرة النخلة

الهلال الشرقي قطعة 40, نخلة الجميرا, 18652 دبي، الإمارات العربية
8808 دبي
الإمارات العربية المتحدة

نظام تحديد المواقع العالمي (GPS):25.12174, 55.15351

الهاتف
فاكس +971 4 368 6697

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

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اطّلع على المزيد

رأي ALL  4.8/5  3,369 أراء

تقييم TripAdvisor  5.0/5  9,837 أراء

2024 شهادة تميّز

Worst hotel ever!!!!!

ملاحظة Tripadvisor 1.0/5

Betina N تقييم TripAdvisor المعتمد

We came with the highest expectations. Already at check in, we could sense that we were not supposed to stay here. We had booked a room with a terrace and sea view. The first room they showed us was without a terrace but with a punctured window!!! In the hallway, the air conditioning did not work and there was a smell of urine. No. 2 room was with a terrace but more dirty than the first. We had had enough of that. After 2 hours of discussion we got our money back. NEVER NEVER go there if you just expect a minimum of a 5 star hotel. We promised not to take pictures, so there are no pictures here.

Lovely stay at Rixos - We even ended up extending from 6 to 9 nights!

ملاحظة Tripadvisor 5.0/5

RossSimons1234 العائلات - تقييم TripAdvisor المعتمد

Had an amazing stay at Rixos with my partner and 3 year old. There was plenty to do both at the hotel, kids splash park, Rixys kids club and the Atlantis water park next door. The staff and service was brilliant. Special shout out to Yovraj for great room cleanliness, suprises and general welcoming attitude! The weather was hot this time of year, but we had water stocked at each sub bed. The guys outside was regularly coming round for drinks (not watered down either!) and whenever we needed a taxi, ecre was brilliant at helping us get what we needed hassle free. Highly recommended!

Dear Valued Guest, Thank you for your wonderful review! We're delighted you had an amazing stay with us at Rixos The Palm Dubai. It's fantastic to hear you enjoyed our facilities, exceptional service from Yovraj, and the convenient amenities. We look forward to welcoming you back soon! Regards, Hotel Management

Top Notch Service from Abdalla

ملاحظة Tripadvisor 5.0/5

rhiae2020 العائلات - تقييم TripAdvisor المعتمد

It's my first time and definitely will be coming back very soon. I had a wonderful stay, top notch customer service, special thanks to Abdalla from the Spa was really helpful and proactive. Room was clean and comfortable. Food was really good. Highly recommended, worth the price 💕💕

Dear Valued Guest, Thank you so much for your glowing review! We're thrilled to hear that your first experience with us was memorable and that you plan on returning soon. Providing top-notch customer service is at the heart of what we do, and we're delighted that Abdalla from the Spa made such a positive impression on you with his proactive assistance. It's wonderful to know that you found your room clean and comfortable and enjoyed our delicious food offerings. Your recommendation means a lot to us. We look forward to welcoming you back for another exceptional stay at Rixos The Palm Hotel and Suites Dubai! Regards, Hotel Management

Amazing Hotel

ملاحظة Tripadvisor 5.0/5

Paul M تقييم TripAdvisor المعتمد

We travelled to Rixos on The Palm as a family of 6 and arrived on the 22nd of June 2024 for 8 nights, this was our 2nd stay here and it did not disappoint. We had arrived earlier than our check in time, but did not have to wait long for our room. Our 3 bedroom family suite was amazing, very clean, well equipped and with great views. We had a birthday in our group and the bed decorations, drink, birthday cake and card was a nice surprise. Unfortunately we didn't get the room cleaners name but he done an amazing job everyday. The pool area was great and FARUK was amazing making sure our sun beds and cabana were made up everyday. We were asked quite frequently if we needed any refreshments whilst at the pool and the ice cold hand towels were a much needed bonus to cool us down. Food at the buffet is amazing at the Rixos and a good variety is offered every day. If you want to use the other restaurants, make sure you book in advance (this can even be done prior to arrival) as they do get booked very quickly. Bar1 is so clean and the staff are very attentive and friendly. We will definitely be returning again. Thank you very much to all the staff. The Middleton family.

Dear Valued Guest, Thank you for choosing Rixos The Palm Dubai for your recent family stay and for taking the time to share your experience with us. We're thrilled to hear that your second visit was just as enjoyable as the first! We're delighted that you found your 3-bedroom family suite to be amazing with its cleanliness, amenities, and great views. It's wonderful to know that our team could make the birthday celebration special with the decorations, drink, birthday cake, and card. We appreciate your kind words about the daily service; rest assured we'll pass on your compliments to our housekeeping team. We're also pleased that Faruk provided excellent service at the pool, ensuring your sun beds and cabana were set up daily. Your feedback on our poolside refreshments and ice cold towels is much appreciated. It's fantastic to hear that you enjoyed the amazing food variety at our buffet and the attentive service at Bar1. Thank you for highlighting the importance of booking restaurants in advance; we'll ensure this advice reaches our future guests. Thank you once again for your kind words and for your loyalty. We can't wait to welcome your family back for another memorable stay at Rixos The Palm Dubai! Regards, Hotel Management

Stayed in far better hotels in Europe !!

ملاحظة Tripadvisor 3.0/5

Traveler581800 تقييم TripAdvisor المعتمد

This was a first stay in Dubai and my expectations may have been set a bit too high however Dubai itself is absolutely amazing. On arrival at the Rixos I have to say I was really impressed but unfortunately that didn’t last long. Reception is beautiful and smells amazing due to the abundance of fresh flowers. Receptionist seemed in a hurry maybe that was due to our arrival time (1.30am) nothing was really explained to us but she did ask if we were hungry so we chose something off the menu and it was delivered to our room. Being a smoker I did ask if I could smoke on the balcony in which she responded yes thats fine however she forgot to inform us that the room didn’t have a balcony. We payed for a junior suite with balcony and palm view. There was an awful smell in the corridor on the fourth floor and it was looking quite shabby. The room we were given 1433 had outstanding views of the palm, was extremely spacious but no balcony and very tired. After expressing my disappointment for not having a balcony I spoke to the manager who was on duty who apologised and explained that we would be moved the next day to a better room with a balcony. We were moved next door 1434 to exactly the same tired room as before and at least it had a balcony but it definitely wasn’t any better. The toiletries supplied and replenished daily was a lovely touch although the robes were dingy and not used because of this. I can’t comment on the petals and the towel art as we didn’t receive this luxury, maybe do this for all your paying guests instead of only the ones that tip from the start of their holiday. Apparently rooms on the fifth floor have been refurbished although on speaking to other guests still not that great. Food was plentiful in a la turca, buffet restaurant, lots of variety but practically the same everyday apart from when the grill went outside ( we didn’t find out at about the grill until our 4th night) so it would be nice to make this clear to guests on arrival perhaps. The staff in the buffet restaurant worked really hard, constantly replenishing and wiping down all areas of the buffet. The Toro Loco steakhouse was disappointing, more than half of the steak was fatty and I can’t believe the waiter pulled the chef out of the kitchen to apologise and offer to cook us another steak !! We politely declined and explained that we would be back again so hopefully it would be better. The second visit was even worse, the steak was good but the starters and main came out altogether and wasn’t hot enough also the drinks took fifteen mins to arrive and the staff didn’t seem interested. The l’olivo restaurante good food and lovely staff. The girls at the coffee shop, im sorry I didn’t get any of their names but they were amazing and all of them need to be commended and rewarded for their efforts. I would like to say a huge thank you to Masud for preparing our beds everyday, Vibin who constantly brought us drinks, Shanker who kept the drinks guys on their toes 😂 Abdul ( I hope that’s his name, he was from Rwanda and moved our cases from one room to the other always friendly and helpful so thank you) and then we have Elsawy (Big Boss) always taking time to speak to us, so friendly with a gorgeous smile 😀 the massage is highly recommended !! The staff in bar1 were all excellent and on the ball but why on earth do you allow children to sit at the bar where people are smoking especially when in the shisha lounge you have signs asking for people not to smoke around children, that was confusing to say the least. For the size of the hotel I really think you could do with a space for just adults, maybe the derelict area that looks like it used to be a beach club would be ideal for this. I need to mention the taxi situation as if you get a regular city taxi they are far more cheaper than the ones the hotel offer you. We were quoted 340 aed from reception for a transfer back to the airport. in a city taxi it cost us 120 aed. I found this to be quite underhanded and devious. A little tip, if you walk out of the hotel there are always city taxi lined up waiting to take you anywhere. Seeing as the hotel is so isolated I don’t see why you wouldn’t offer more courtesy buses to other places other than the water park and the emirates mall and more frequently would be nice too. I found the tipping to be a huge downfall at this hotel and all guests should be given the same exceptional service regardless but I have to say tips were expected by some staff quite a lot. Also guests were being pressured to write a good review before they left the hotel which I feel is rather distasteful and not a good end to their holiday. On the whole we did enjoy our holiday thanks to certain members of staff, they are a credit to this hotel and work their socks off to go above and beyond for your guests. The staff on reception, guest relations and where you collect beach towels from were a bit frosty to say the least but the location is stunning. We definitely wont return to the Rixos as it needs far too much attention although will absolutely be returning to Dubai again without a doubt.

Dear Valued Guest, Thank you for sharing your detailed feedback following your recent stay at Rixos The Palm Dubai. We appreciate your insights and are grateful for the opportunity to address your concerns. We are delighted to hear that you were impressed with our initial reception and the beautiful surroundings. However, we sincerely apologize for the inconsistencies and shortcomings you encountered during your stay. Your feedback regarding the room allocation, balcony issue, and overall room condition has been duly noted. We regret any inconvenience caused and understand your disappointment. Regarding the dining experiences, we apologize for the inconsistencies you experienced at Toro Loco and will ensure your comments are shared with our culinary team for immediate improvement. It's heartening to hear that you enjoyed your experience at L'Olivo and our coffee shop, and we will certainly pass your commendations along with our team. Your comments about the taxi service, courtesy buses, and smoking policy have also been noted and will be reviewed with our team for enhancement opportunities. We appreciate your valuable feedback regarding our staff, and we assure you that we strive to provide exceptional service to all our guests. Once again, we apologize for not meeting your expectations on this occasion. We value your feedback as it helps us improve our services for all future guests. Thank you once again for sharing your thoughts with us. We hope to have the opportunity to welcome you back to Dubai in the future. Would you be open to having a conversation with us? I am available to personally address your concerns. You can reach me at hamdy.mohamed@rixos.com. I look forward to hearing from you. Sincerely, Mohamed Hamdy

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