Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 762 reviews

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Elizabetes 101, LV-1050 RIGA, Latvia

Description

Hotel extras

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Our accommodation(s)

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Telephone
Fax +371 67 869 901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  762 reviews

TripAdvisor Rating  4.0/5  984 reviews

well located

Customer review rating 4.5/5

S. Business - Confirmed reviews ALL

clean & nice

Dear Diana S., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Santana Baitīte Front Office Manager

Unpleasant bartender

TripAdvisor rating 4.0/5

Alise B TripAdvisor review

We had quite a pleasant stay, although it was slightly marred by a few issues. The rooms are spacious enough, but there was a water outage, which is never a pleasant experience. The air conditioning also needs repair as we encountered problems with it as well. A very unpleasant experience was with the bartender, who is definitely not suited for his job. I haven't seen such an attitude in a long time! He didn't even respond to questions or requests to purchase something. It was disgusting to witness. I didn't catch his name because he wasn't wearing a badge, but it seems unlikely that people straight out of prison would be employed here (at least I haven't seen such individuals), as he was the only issue. However, this was the only negative encounter with the staff. The reception staff were helpful and apologized profusely for the water shortage, which was understandable since it wasn't their fault at all. I would also like to express my gratitude to the manager, Vladislav (if I remember correctly), who assisted with issues regarding the room and the bartender's unacceptable attitude. Although I do not live in Latvia, I would like to find a hotel to stay at when I visit. If the issues with this one staff member and the ventilation were resolved, my husband and I would gladly stay here again and again. The prices could be more friendly, but it is the season...

Stone Faced Staff, Adequate Accommodations, Safe Convenient Area

TripAdvisor rating 3.0/5

Pedro L TripAdvisor review

This is a basic hotel within walking distance of the bus station, with a basic breakfast in the morning though I would avoid the omelet station (the woman making omelets that morning burned mine, totally charred black on the bottom and inedible). The front desk staff are among the unhappiest I have ever seen, stone faced as if they were forced to be there as indentured servants. There were long lines at check in as well. If you just need basic lodging this is an option but if you are looking for any degree of service at all you will need to go elsewhere.

not good stay

Customer review rating 2.0/5

Andrius Business - Confirmed reviews ALL

Gym equipment is old and worn out. At the breakfast there are no large cups for tea. Green Tea selection is poor.

Dear Andrius, Thank you for your feedback. We apologize for the issues you encountered during your stay. Your comments are important to us, and we will address these concerns promptly. We are sorry to hear that the gym equipment is old and worn out. We will look into upgrading our facilities to ensure a better experience for our guests. We apologize for the lack of large cups for tea and the poor selection of green tea. We will review our breakfast offerings and make improvements to meet our guests' expectations. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future. Best Regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Nice area. Good staff and nice hotel room

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Our room was ready when we arrived. The Junior Suite was very nice as we needed 2 rooms. Bathroom was very good and well maintained

Dear Sean G., Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and that the Junior Suite met your needs. It's great to know that the room was ready upon your arrival and that you found the bathroom to be well-maintained. We strive to provide a comfortable and pleasant experience for our guests, and your comments are greatly appreciated. Our primary goal is to ensure our guests receive the highest quality services, particularly in terms of room facilities. Thank you for taking the time to write a review about your stay, we truly appreciate, so we hope to welcome you again in the near future! Sincerely, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

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Other web-users rate our hotel

  • 876 reviews 9.4/10 Location
  • 994 reviews 7.5/10 Room
  • 703 reviews 7.2/10 Service
  • 57 reviews 6.3/10 WiFi
  • 829 reviews 7.8/10 Breakfast
  • 536 reviews 7.3/10 Comfort
  • 355 reviews 7.2/10 Cleanliness
  • 243 reviews 5.1/10 Food

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