Novotel Milano Malpensa Airport 4 stars

Customer review rating (ALL Rating) 4.2/5 584 reviews

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Novotel Milano Malpensa Airport - Image 1
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Via Al Campo, 99, Cardano Al Campo, 21010 Cardano Al Campo, Italy

Description

Hotel extras

  • A 10-minute drive from Milan Malpensa Airport; Park & Fly and shuttle

  • Restaurant pizzeria open to all

  • Family friendly and Pet friendly

  • 10-minute drive to the Lakes Highway

  • Congress center for meetings and corporate events

Our accommodation(s)

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99, Cardano Al Campo
21010 Cardano Al Campo
Italy

GPS:45.642433, 8.759561

Telephone
Fax +39 0331 730595

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GOURMET RESTAURANT

Our Restaurant offers you a wide selection of specialties and a pizzeria service open to all, where you can enjoy excellent artisan pizzas that satisfy all your tastes and food intolerances.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  584 reviews

TripAdvisor Rating  4.0/5  1,637 reviews

The most basic of hotels

TripAdvisor rating 1.0/5

804laurenw Families - TripAdvisor review

We (2 adults & 2 children) stayed here the night before an early flight home from Malpensa airport. We were allocated an ‘accessible’ (not required) room on the 3rd floor with a double bed and double sofa bed. I dread to think how someone actually needing accessible facilities would have managed in this room. The room was extremely basic and not particularly clean. the sofa bed had not been up to an acceptable standard with just a sheet and a scratchy blanket for our daughters. The main double bed was extremely uncomfortable with just two small flat square pillows. We didn’t need it but the tv in our room did not work. It was a cool evening, so no problem to us, but neither did the air conditioning. The ‘accessible’ bathroom door didn’t open or shut properly, the sink drain smelt terribly, the shower tray was stained and the shower enclosure door wouldn't open or shut without force. Be warned that the airport shuttle costs €5 per person each way (not made clear at time of booking) and even though I requested a 6.30am transfer in advance, this was not available on the day so we had to leave an hour earlier than we needed to - not ideal with a young family at 5.30am. The food selection for dinner is poor and expensive. We ended up ordering Deliveroo to our room. We missed breakfast as it was wasn’t available until after our early transfer.

Dear Guest, Thank you for taking the time to share your experience at our hotel. We deeply regret that your stay did not meet your expectations and would like to extend our sincerest apologies for the inconveniences you encountered. Your feedback regarding the accessibility of the room and the quality of the facilities is very concerning. We are particularly sorry to hear about the condition of the sofa bed and the main bed, as well as the issues with cleanliness and maintenance in the room and bathroom. Please rest assured that we will address these matters urgently with our housekeeping and maintenance teams to ensure improvements are made. We also apologize for the non-functional TV and air conditioning, and for the lack of clarity regarding the airport shuttle costs. We will review our communication procedures to prevent such misunderstandings in the future. It is disappointing to hear that our dining options did not meet your expectations and that the breakfast timing was not convenient for your early departure. We will evaluate our food offerings and schedule to better cater to our guests' needs. We appreciate your feedback as it helps us to identify areas for improvement. Should you consider giving us another opportunity in the future, please contact us directly to ensure a more comfortable and pleasant stay. Best regards, Sara - guest relations agent

THANK YOU!

Customer review rating 5.0/5

Stefania G. Business - Confirmed reviews ALL

PROFESSIONAL KIND CLEAN

Gentile Stefania G., la ringraziamo di cuore per la sua splendida recensione! Le sue parole ci riempiono di gioia e siamo davvero felici di sapere che abbia avuto un'esperienza così positiva presso il Novotel Milano Malpensa Airport. Siamo entusiasti di sapere che abbia apprezzato la professionalità, la gentilezza e la pulizia del nostro hotel. Il suo feedback è estremamente prezioso per noi e ci motiva a continuare a offrire il miglior servizio possibile ai nostri ospiti. Speriamo di rivederla presto per un altro soggiorno perfetto e le inviamo i nostri più cordiali saluti. Grazie ancora e a presto! Cordiali saluti, Sara - guest relations agent

Clean and polite & helpful staff

Customer review rating 4.0/5

Jim W. Families - Confirmed reviews ALL

Most of things provided by hotel is good, but hotel does not provide free of charge shuttle bus to airport.

Dear guest, Thank you for taking the time to share your experience at Novotel Milano Malpensa Airport. We're delighted to hear that you found our staff to be clean, polite, and helpful, and that you had a positive booking experience through the Accor ALL app. We appreciate your high ratings for our team's service, your arrival and check-in, and the overall accommodation. It's great to know that a member of our front desk team was particularly helpful to you. We apologize for any inconvenience caused by the lack of a free shuttle bus to the airport. We understand how important this service can be for our guests, and we do provide a shuttle service at the cost of €5 during peak times. Your detailed ratings and comments are invaluable, and we're glad to know you would recommend us to others. We hope to welcome you and your family back in the future and provide an even better experience. Thank you again for your review and for being a Silver member of the ALL – Accor Live Limitless loyalty programme. Safe travels! Sara - guest relations agent

Better options elsewhere….

TripAdvisor rating 2.0/5

mpbuddy Friends getaway - TripAdvisor review

This was a stopover stay after a flight in to Milan. Friendly reception . The room was typical business style medium quality hotel however a broken room safe and missing door latches on bathroom entry detracted from the experience. No response from reception was less than acceptable. The breakfast was acceptable but no more. Would I stay again ? There are likely to be better options elsewhere.

dear guest, Thank you for your feedback. We appreciate your comments and are sorry to hear that your stay did not meet your expectations. It's great to hear that you found our reception team friendly, but we apologize for the issues you encountered with the room safe and bathroom door latches. The lack of response from reception is certainly not up to our standard, and we will address this with our team. We strive to provide a better experience for all our guests, and your input is invaluable in helping us improve. While we hope you might consider giving us another chance in the future, we understand your decision and will work hard to ensure a better stay for our guests. Thank you again for your review. best regards Sara - guest relations agent

good stay

Customer review rating 4.5/5

Arupkumar B. Business - Confirmed reviews ALL

convenient for to and from Linate airport

Dear Valued Guest, Thank you for sharing your feedback about your stay at the Novotel Milano Malpensa Airport. We're pleased to hear that you had a good stay and found our location convenient for your travel to and from Malpensa Airport. We hope to welcome you back in the future and provide you with another enjoyable experience. Best regards, Sara - guest relations agent

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Other web-users rate our hotel

  • 642 reviews 8.2/10 Location
  • 890 reviews 5.8/10 Room
  • 718 reviews 7.4/10 Service
  • 24 reviews 7.1/10 WiFi
  • 446 reviews 5.4/10 Comfort
  • 413 reviews 6.2/10 Cleanliness
  • 323 reviews 7.2/10 Breakfast
  • 320 reviews 6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.