Hotel Mercure Auxerre Autoroute du Soleil 4 stars

Customer review rating (ALL Rating) 4.0/5 878 reviews

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Hotel Mercure Auxerre Autoroute du Soleil - Image 1
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Hotel Mercure Auxerre Autoroute du Soleil - Image 3
Hotel Mercure Auxerre Autoroute du Soleil - Image 4
Route nationale 6, lieu dit "le chaumois", 89380 APPOIGNY, France

Description

Hotel extras

  • Easy access from the A6 highway

  • Large terrace, swimming pool and park

  • Free private car park

  • 47-in (120-cm) TV, beIN Sports channels

  • Family Rooms

Our accommodation(s)

Hotel location

Hotel Mercure Auxerre Autoroute du Soleil

Route nationale 6, lieu dit "le chaumois"
89380 APPOIGNY
France

GPS:47.852896, 3.543895

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHAUMOIS

Savor our Burgundy specialties cooked by Chef Modibo KONE at "Le Chaumois" restaurant. You can enjoy your meal in the restaurant or on the terrace near the pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  878 reviews

TripAdvisor Rating  3.5/5  677 reviews

Very good

Customer review rating 5.0/5

Steve B. Business - Confirmed reviews ALL

We enjoyed our stay very much. Clean and functional .

Dear Steven B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre Autoroute Du Soleil. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Edouard-Betsy Directeur

Good be Better

Customer review rating 3.0/5

Lucky L. C. ". D. Couples - Confirmed reviews ALL

Second stay at this hotel. It is ideally positioned when travelling and its restturant was open at weekends. The negatives, Welcome drink, when ordring drinks on arrival, the bar staff when given the voucher then promptly stated "One Drink Only", I was only ordring a beer for me and a glass of wibe for my wife! I would personally if we are not welcome not have the membership provided drink! If Accor hotels are proving a drink it must be the same at all hotels, One voucher for one room and its guests if needed a maximum of two! The evening meal the lalf board if offered with your room is covering the Plates of the Day only! We ordered from the menu the Entrecote of Beef expected some excellent well prepared steak we were asked as usual how we would like it cooked. What eventually arrived was a "Minute Steak" could not have been coocked to any selection it wasd too thin for this, covered with a perrper cord sause possibly from an instant mix. Meal was terrible. The your staff seemed to be under pressure. The Room. As usual for us we selected a privilage room, was surprised to find bedding at a 4 star hotel stuffed into the wardrobe looked as it was for winter storage??? The hotels value is it position its pool and resturant, on this visit only the hotels location near the motorway was an advantage, there were other hotels available in October and ALL could have done BETTER The first stay we had in July was good this is a complete reversal of this experience

Sir, Thank you for taking the time to share your feedback about your recent stay with us. I’m truly sorry to hear that your experience did not meet the high standards we strive for, especially given your positive first stay in July. I understand your frustration regarding the welcome drink voucher and the limitations you encountered. It’s important to us that our guests feel valued, and I will address this with our team to ensure a more consistent experience moving forward. I also regret that the dinner did not live up to your expectations. Your comments about the steak and the dinner offerings are noted, and I will be discussing these issues with our kitchen staff to improve our menu and ensure better quality. Regarding the bedding in your room, I apologize for the oversight. It is not our standard to have items stored inappropriately, and I will investigate this further to ensure our rooms are presented in the best possible condition. I appreciate your feedback about our location and facilities, and I hope you will give us another chance to provide you with the quality stay that you deserve. If you decide to return, please reach out to me directly so I can personally assist with your booking and ensure a more enjoyable experience. Thank you again for your comments, and I hope to hear from you soon. Nicolas Edouard-Betsy Directeur

Great design

Customer review rating 5.0/5

Leslie O. H. Couples - Confirmed reviews ALL

Probably the best hotel I have experienced in over 50 years international travel. It's location,sympatic design, friendly staff and great food was remarkable surprise.

Dear Leslai O.'H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre Autoroute Du Soleil. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Edouard-Betsy Directeur

Bad facilities combined worst service. Avoid!

TripAdvisor rating 1.0/5

Explore46151662511 Families - TripAdvisor review

This is not a four stars hotel. It’s at its maximum two stars. Family room’s roof is angled and all of us have bumped our heads against it. The disaster comes when we walked into the restaurant. The floor manager puts on his theatrical act when we were patiently waiting to order the food and to pay for the bill. We ended up without ordering any desserts simply to avoid any more unpleasant service. My husband asked for a small bottle of wine and a big bottle came. When people in the rest of the world talk about rude French people, he’s the role model. The air conditioner didn’t work either!

Excellent overnight place

Customer review rating 5.0/5

Patryk Couples - Confirmed reviews ALL

Everything perfect for the price! Really nice grounds, especially if you are traveling with a dog! Super nice service, decent restaurant, excellent breakfast and easy parking. Great experience!

Dear Patryk G., Thank you for your wonderful feedback! We're delighted to hear that everything was perfect for you, especially the grounds which are ideal for those traveling with a dog. It's great to know you enjoyed our superb service, decent restaurant, excellent breakfast, and easy parking. We strive to provide a great experience for all our guests, and we hope to welcome you back soon! Nicolas Edouard-Betsy Directeur

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Other web-users rate our hotel

  • 180 reviews 9.2/10 Location
  • 502 reviews 5.3/10 Room
  • 419 reviews 8.7/10 Service
  • 8 reviews 5.5/10 WiFi
  • 163 reviews 5.1/10 Amenities
  • 154 reviews 7.5/10 Breakfast
  • 147 reviews 2.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.