Swissôtel Poiana Brasov 5 stars

Customer review rating (ALL Rating) 4.8/5 680 reviews

Swissôtel Poiana Brasov - Image 1
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Description

Hotel extras

  • Close to slopes, hiking trails and bike park

  • Mountain views

  • Spa, swimming pool and fitness area

  • Renowned PRATO restaurant open to guests

  • Poiana Brasov's only 5-star hotel

Our accommodation(s)

Hotel location

Swissôtel Poiana Brasov

9 Drumul Sulinar
500001 BRASOV
Romania

GPS:45.588708, 25.553862

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

ARTEGIANALE

Embark on a culinary journey at the esteemed Artegianale restaurant, offering italian flavours crafted from the finest produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  680 reviews

Customer review rating 5.0/5

Elena A. Couples - Confirmed reviews ALL

We loved our stay. The staff is very helpful, everything is clean, comfortable and the location is incredibly beautiful. Silence, intimacy, nature. We deeply recommend this hotel!

Customer review rating 5.0/5

Warren T. T. Couples - Confirmed reviews ALL

Bell Captain, Reception, Food at the restaurant all good. It is a pretty good place to stay for more than a few days.

Dear Guest, Thank you for your feedback regarding your recent stay. I am very pleased to hear that you enjoyed our service, from the Bell Captain and Reception team to the dining experience in our restaurant. We strive to create a comfortable environment for our guests, and it is great to know that you found us to be a good choice for an extended stay. We look forward to welcoming you back to Swissôtel Poiana Brasov in the near future. Best regards, Shane Labrooy General Manager Swissôtel Poiana Brasov

Customer review rating 1.5/5

Heimo P. O. Business - Confirmed reviews ALL

optimise as fast as you can

Dear Guest, Thank you for providing this feedback. While I am glad you chose to stay with us, I sincerely apologize for the administrative frustrations you encountered regarding your invoicing, tax registrations, and the double charge of the tourist tax. We pride ourselves on 5-star service, and it is clear that on this occasion, our administrative processes fell short. I have already shared your comments with our Finance and Front Office teams to ensure these billing errors are rectified and to prevent them from recurring. Regarding our spa, we appreciate your perspective on the space as we constantly look for ways to optimize our guest experience. I would appreciate the opportunity to make this right. Please feel free to reach out to me directly so I can personally ensure your billing concerns are fully resolved. Best regards, Shane Labrooy General Manager Swissôtel Poiana Brasov

Customer review rating 4.5/5

Valentin M. Couples - Confirmed reviews ALL

Very good accommodation. Good services. A bit awkward to pay for the parking considering the accommodation price

Dear Guest, Thank you for your review. I am very pleased to hear that you enjoyed the quality of our accommodation and the service provided by our team. I appreciate your candid feedback regarding the parking fee. While these charges are standard for our area, I understand how they can feel unexpected relative to the accommodation price. We are constantly reviewing our guest experience and will take your comments into consideration as we look for ways to offer better value. We hope to welcome you back to Poiana Brasov soon! Kind regards, Shane Labrooy - General Manager

Customer review rating 5.0/5

Niels P. Families - Confirmed reviews ALL

Excellent hotel in Poiana Brasov, very well located, close to the lift and some hikes, and with lovely staff. We loved our stay and would certainly come back if we come to Brasov again.

Dear Niels, Thank you for your kind words! I am delighted to hear that you enjoyed our design and found our location in Poiana Brasov so convenient for the ski lifts and hiking trails. Our staff will be heartened to hear that their service made your stay so lovely, as they take great pride in looking after our guests. We truly appreciate your recommendation and would be honored to welcome you back on your next visit to Brasov. Kind regards, Shane Labrooy - General Manager

Other web-users rate our hotel

  • 131 reviews 8.7/10 Location
  • 255 reviews 9.2/10 Room
  • 262 reviews 8.6/10 Service
  • 151 reviews 9.1/10 Comfort
  • 142 reviews 8.6/10 Food
  • 122 reviews 9.3/10 Vibe
  • 104 reviews 4.1/10 Wellness Area
  • 83 reviews 7.8/10 Breakfast

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