Victoria Golf Resort & Spa, Managed by Accor 5 étoiles

Dear Guest Thank you for sharing your feedback. We regret that your experience did not meet your expectations regarding our service and amenities. Please rest assured that your remarks concerning the condition of the property and the recognition of your status privileges have been formally acknowledged, as the consistent delivery of exemplary hospitality standards remains integral to our mission. Kind Regards Victoria Golf Resort & Spa, Managed by Accor

Caro Hóspede, Muito obrigado por partilhar o seu excelente feedback relativamente à sua estadia no Victoria Golf Resort & Spa, managed by Accor. Ficamos muito satisfeitos por saber que teve uma experiência tão agradável e que apreciou o conforto dos quartos, a qualidade das nossas instalações, bem como a oferta de restauração e o cuidado prestado pela nossa equipa. É especialmente gratificante receber o seu reconhecimento ao serviço do restaurante RIA, que será com todo o gosto partilhado com a equipa e respetivo responsável. É também um prazer saber que desfrutou das nossas piscinas, spa, ginásio, bar e experiência global de serviço, bem como da limpeza e do pequeno-almoço, que tiveram uma avaliação tão positiva. Agradecemos igualmente os seus comentários construtivos relativamente às iniciativas de sustentabilidade, nomeadamente no que diz respeito à troca de roupa de banho e utilização de toalhas. A sua sugestão é muito pertinente e será tida em consideração no âmbito das nossas práticas ambientais e de melhoria contínua. Por fim, agradecemos a sua excelente avaliação global e esperamos ter o prazer de a voltar a receber em breve para mais uma estadia memorável. Com os melhores cumprimentos, Victoria Golf Resort & Spa, managed by Accor

Dear Guest, On behalf of Victoria Golf Resort & Spa, we would like to sincerely thank you for sharing your kind feedback. We are delighted to know that you enjoyed a comfortable stay, our personalized service, and the welcoming attitude of our team. Your words truly motivate us to continue providing memorable and relaxing experiences. We hope to have the pleasure of welcoming you back again very soon for another magical stay. Kind regards, Victoria Golf Resort & Spa Team

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your stay at Victoria Golf Resort & Spa. We are pleased to know that you enjoyed a comfortable stay and appreciated the calm and relaxing atmosphere of our resort. Your kind comments regarding our valet parking service and the professionalism and friendliness of our breakfast team are truly appreciated. We are also delighted to hear that the quality of the breakfast and the availability of gluten‑free options contributed positively to your experience. At the same time, we regret to learn of the aspects of your stay that did not fully meet your expectations. Please accept our apologies regarding the inconsistencies in room cleaning, the difficulty in reaching reception by phone, the information regarding the indoor pool and spa, and the concierge interaction you described. Your comments have been shared with the relevant teams, as they help us identify areas where we can improve the consistency and quality of our service. Thank you once again for your constructive feedback. We truly hope to have the pleasure of welcoming you back to Victoria Golf Resort & Spa in the future and providing you with an even more seamless and enjoyable experience. Kind regards, Victoria Golf Resort & Spa Team