Dear Marta L. C., Thank you for sharing your positive feedback regarding your recent visit to Hotel Waterloo Singapore - Handwritten Collection. We are delighted to hear that you enjoyed our central location and found our facilities to be clean and well-maintained. It is also wonderful to know that our team’s communication and the quality of the breakfast offerings contributed to a pleasant experience. Regarding the payment process at breakfast, we appreciate you bringing this to our attention. Because the restaurant is managed by our independent partners using a separate system, they are currently unable to process room charges. We sincerely regret any frustration this caused during your morning. We have shared your comments with the restaurant’s management team to ensure our guests are more seamlessly informed of these payment procedures in the future to avoid any unnecessary trips back to the room. Warm regards, Janet Guest Experience Executive

Dear Zuleyka I. S. C., Thank you for choosing Hotel Waterloo Singapore - Handwritten Collection and for sharing such a glowing review. We are delighted to know that you found the hotel beautiful and that the breakfast and dinner selections were a highlight of your stay; we have shared your kind words with our restaurant partners who manage the dining experience. We appreciate your candid feedback regarding the room layout. In a bustling city-center like Singapore where land is at a premium, our spaces are intentionally designed for modern efficiency and comfort within a compact urban footprint. While we are glad the room served you well, we understand that navigating several pieces of large luggage can be a unique task in such a setting. It is wonderful to hear that despite this, the comfort of our rooms and the overall design made such a positive impression, and we look forward to welcoming you back soon. Warm regards, Janet Guest Experience Executive

Dear Sergio C. L., Thank you for your wonderful review and for choosing to stay with us at Hotel Waterloo Singapore - Handwritten Collection. We are delighted to hear that you enjoyed our modern room design and found the service from our reception team to be a highlight of your visit. We have also taken note of your feedback regarding the breakfast experience. As our breakfast service is managed by an independent partner, we have shared your observations with their management team to ensure they can continue to refine the selection and quality offered to our guests. We appreciate you bringing this to our attention, as it helps us work with our partners to maintain the high standards we strive for across all aspects of your stay. Warm regards, Janet Guest Experience Executive

Dear Alvaro N. A., We are absolutely delighted to receive your perfect rating and to learn that your stay was excellent in every way. It is wonderful to hear that you enjoyed our modern facilities and found your room to be a comfortable retreat during your time in the city. Our team takes great pride in providing warm, attentive service, and your kind words are the best motivation we could ask for. We have also shared your lovely compliments regarding the morning spread with our restaurant partners, as they strive to provide a high-quality experience for all our guests. We truly appreciate your recommendation and look forward to welcoming you back to Hotel Waterloo Singapore - Handwritten Collection for another seamless stay in the heart of the arts district. Warm regards, Janet Guest Experience Executive

Dear Alvaro L. M., Thank you for taking the time to share your positive experience at Hotel Waterloo Singapore. We are delighted to hear that you found our hotel to offer excellent value for comfort and price. It is gratifying to know that our team was able to accommodate your early arrival by providing you with a room ahead of check-in time, ensuring you could rest after a long night at the airport. Your kind words about our modern facilities, including the pool and gym, as well as the comprehensive breakfast, are greatly appreciated. We strive to offer a pleasant and relaxing environment for all our guests. We take pride in our convenient location, which indeed provides easy access to three MRT stations within walking distance, making it easier for our guests to explore the city. Thank you for your recommendation; it means a great deal to us. We look forward to welcoming you back on your next visit to Singapore. Warm regards, Janet Guest Experience Executive