Swissôtel Nusantara bintang 5

Dear Delvi F. A., Warmest greetings from Swissôtel Nusantara, Thank you for taking the time to share your experience with us and for being a valued ALL Classic member. We sincerely regret the disappointment caused, especially as this occurred at an important moment before your early departure. We fully understand how essential it was for your request to be prepared as arranged, and we apologise that this was not fulfilled as promised. Following your feedback, we have conducted an internal investigation and identified that this situation was due to a miscommunication between our teams. Please be assured that this has been addressed with the relevant departments, and additional measures have been reinforced to ensure better coordination and follow through, particularly for early departure arrangements. We truly appreciate you bringing this matter to our attention, as it allows us to improve and prevent similar occurrences in the future. Should you be open to it, we would welcome the opportunity to connect further and take appropriate follow up actions. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and restore your confidence in us. Warm regards, Ronald Christiandinata Quality Manager

Dear Tyas J., Warmest greetings from Swissôtel Nusantara, Thank you for your perfect score and for being a valued ALL Classic member. It is truly a pleasure to know that you experienced excellent service, from the warm welcome to the room upgrade and the overall enjoyable stay. We sincerely appreciate your kind recognition for Carol and the team. Your feedback will be gladly shared with them, as it is always encouraging to know their efforts made a meaningful difference. We look forward to welcoming you back for another refreshing and memorable stay in the heart of Ibu Kota Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Yunica, Warmest greetings from Swissôtel Nusantara, Thank you for your perfect score and for being a valued ALL Classic member. It is truly rewarding to know that you experienced such warm and consistent service across all areas, along with enjoyable dining, a clean and comfortable room, and our environmentally conscious amenities. Your kind words describing your stay as one of the best experiences mean a great deal to us. It reflects the dedication of our Heartists in delivering a balanced experience of comfort, quality, and vitality in the heart of Ibu Kota Nusantara. We truly appreciate your intention to return and look forward to welcoming you back for another refreshing and memorable stay. Warm regards, Ronald Christiandinata Quality Manager

Dear K. Kasman, Warmest greetings from Swissôtel Nusantara, Thank you for sharing your kind feedback and for your generous rating. We are delighted to know that you found the stay comfortable and that the facilities met your expectations. It is also wonderful to hear that our team provided good service during your visit. Delivering attentive and welcoming hospitality is something we continuously strive to uphold. We look forward to welcoming you back for another pleasant experience in Ibu Kota Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Novita F., Warmest greetings from Swissôtel Nusantara, We are truly grateful for your perfect score and for sharing such meaningful feedback. It is wonderful to know that you found our location highly strategic within the KIPP IKN area and that your stay was a memorable one. Being just minutes away from the core government district is indeed one of the advantages our guests value, and we are pleased it supported your journey. We are also delighted that the room provided the comfort and rest you needed before continuing your trip from Kalimantan Timur to Kalimantan Selatan. Your kind hope for Swissôtel Nusantara to become an icon of Ibu Kota Nusantara is deeply appreciated. As IKN continues to grow, we are proud to grow alongside it and contribute to its hospitality landscape. We are equally pleased that your booking experience was seamless and that you were able to secure the room you expected upon arrival. Knowing that everything aligned smoothly from the start makes your perfect rating even more meaningful. We look forward to welcoming you back whenever your journey brings you to IKN again. Warm regards, Ronald Christiandinata Quality Manager