Dear J. Jonny, Thank you for taking the time to share your wonderful review. We are delighted to know that you enjoyed our strategic location and found our hotel to be clean, comfortable, and welcoming. Your kind words about our friendly service are truly appreciated and will be shared with the team. It was our pleasure to have you stay with us, and we look forward to welcoming you back to Swissôtel Nusantara for another pleasant experience in the near future. Warm regards, Victor Ronaldo Room Division Manager

Dear Lia K., Thank you for taking the time to share your wonderful review. We are delighted to hear that you enjoyed our strategic location, beautiful views, delicious restaurant offerings, and the refreshing atmosphere by the restaurant. It is also wonderful to know that you are already looking forward to returning with an even bigger group! We truly appreciate your constructive feedback regarding the fragrance of our bathroom amenities and the availability of a water dispenser outside the guest rooms. Your comments have been shared with our team for careful consideration as we continuously strive to enhance our guests' experience. Thank you as well for sharing your booking tip. We look forward to welcoming you back to Swissôtel Nusantara soon. We hope your next stay will be even more enjoyable, and we encourage you to book through all.accor.com to enjoy the best available offers. Warm regards, Victor Ronaldo Room Division Manager

Dear Gita P. N., Thank you for taking the time to share your wonderful review. We are delighted to hear that you found our hotel clean and comfortable, and it brings us great joy to know that your children enjoyed their stay so much. Creating a welcoming and enjoyable experience for families is something we truly strive for, and your kind words are a great encouragement to our team. We sincerely appreciate your support and look forward to welcoming you and your family back to Swissôtel Nusantara for another memorable stay in the near future. Warm regards, Victor Ronaldo Room Division Manager

Dear Asep R., Thank you for sharing such a meaningful review. We are truly honored that your stay with us became more than just a hotel experience, but also a memorable part of your journey in witnessing the development of IKN. It is wonderful to know that the unique atmosphere made your stay special and created lasting memories that you believe will become part of history in the years to come. Your words inspire us to continue providing exceptional hospitality while being part of this remarkable chapter. We sincerely appreciate your visit and look forward to welcoming you back to Swissôtel Nusantara, where we hope to create even more unforgettable experiences with you. Warm regards, Victor Ronaldo Room Division Manager

Dear Siti R. D., Thank you for sharing your wonderful review. We are delighted to know that you enjoyed our strategic location and had such a memorable stay with us. It is especially rewarding to hear that your experience was the best and that you plan to return on your next visit. Your kind words truly motivate our team to continue delivering exceptional service and memorable experiences to every guest. We look forward to welcoming you back to Swissôtel Nusantara for another outstanding stay in the near future. Warm regards, Victor Ronaldo Room Division Manager

Dear Novian D. P., Thank you for your wonderful review. We are delighted to hear that you had a comfortable stay and experienced the warm hospitality of our team. Your kind words about our friendly staff truly mean a lot to us and will be shared with the entire team as encouragement. It was our pleasure to have you as our guest, and we look forward to welcoming you back to Swissôtel Nusantara for another memorable stay in the near future. Warm regards, Victor Ronaldo Room Division Manager

Dear Eko A. M., Thank you for taking the time to share your kind review. We are delighted to know that you found Swissôtel Nusantara to be a comfortable place to stay in IKN and that you enjoyed our complete facilities. Your positive feedback is truly appreciated and serves as great motivation for our team to continue delivering exceptional experiences to every guest. We look forward to welcoming you back for another relaxing and memorable stay in the near future. Warm regards, Victor Ronaldo Room Division Manager

Dear Reni D. S., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed the comfort of our room, the pleasant environment for walking and cycling, the friendliness of our staff, and the relaxing spa experience. It is also wonderful to know that, overall, you felt comfortable during your stay and would like to visit us again. We truly appreciate your constructive comments regarding the breakfast experience, especially the taste and variety of the food. Your suggestions about improving the flavors, offering beef meatballs instead of fish or frozen meatballs, and enhancing the breakfast selection for guests staying multiple nights have been noted carefully and will be shared with our culinary team for further evaluation and improvement. Guest feedback like yours is extremely valuable in helping us provide a better and more exciting dining experience in the future. Thank you once again for your kind words and thoughtful suggestions. We look forward to welcoming you back to Swissôtel Nusantara for an even more enjoyable stay. Warm regards, Victor Ronaldo Room Division Manager

Dear R., Thank you very much for your kind review. We are delighted to hear that you experienced the best service during your stay with us. Your wonderful feedback is truly appreciated and serves as great motivation for our team to continue delivering exceptional hospitality. We look forward to welcoming you back to Swissôtel Nusantara for another memorable stay in the near future. Warm regards, Victor Ronaldo Room Division Manager

Dear Wenny R., Warmest greetings from Swissôtel Nusantara, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to know that you enjoyed the comfortable accommodation, warm hospitality from our team, and the variety of facilities available throughout the hotel. It is especially rewarding to hear that our culinary offerings suited your taste and that the cleanliness, tidiness, and pleasant ambiance of the hotel contributed positively to your experience. We are truly honored by your kind recognition of our entire team. Knowing that every Heartist you encountered delivered good service and contributed to your satisfaction is one of the greatest compliments we could receive. Thank you once again for your trust and support. Your kind words are a wonderful encouragement for our team to continue delivering thoughtful and memorable hospitality for every guest visiting the heart of Ibu Kota Nusantara. We sincerely look forward to welcoming you back again for another refreshing and memorable stay at Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Retna N., Warmest greetings from Swissôtel Nusantara, We truly appreciate your wonderful feedback and are delighted to know that your experience with us left such a memorable impression. Your description of Swissôtel Nusantara as "luxury in the middle of the forest" beautifully captures the unique experience we strive to create, where modern comfort and international hospitality blend harmoniously with the natural beauty of Kalimantan and the vision of Ibu Kota Nusantara as a Forest City. Thank you once again for your trust and support. Your kind words are a wonderful encouragement for our entire team to continue delivering thoughtful and memorable hospitality for every guest visiting the heart of Ibu Kota Nusantara. We sincerely look forward to welcoming you back again for another refreshing and memorable stay at Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Andi M. A., Warmest greetings from Swissôtel Nusantara, We truly appreciate your loyalty as an ALL Accor+ Explorer Gold member and thank you for taking the time to share your valuable feedback with us. We are delighted to know that you and your family enjoyed the warm hospitality provided by our team, the family friendly atmosphere, and the dining experience overall. It is especially rewarding to hear that our hotel was able to create a welcoming environment for children and families alike. At the same time, we sincerely apologise for the delay in the preparation and service of your dinner. We understand how disappointing it must have been for your children to wait so long that they became tired and fell asleep before being able to enjoy the meal in the restaurant. This certainly does not reflect the dining experience we strive to provide for our guests, especially families traveling with young children. Please rest assured that your feedback has been shared with our Culinary and Food & Beverage teams for careful review and improvement of our service flow and food preparation timing, particularly during busy periods. Thank you once again for your valuable feedback and support. We sincerely hope to have the opportunity to welcome you and your family back again and provide an even more seamless and enjoyable dining experience during your next visit to the heart of Ibu Kota Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear K. Krishna, Warmest greetings from Swissôtel Nusantara, We truly appreciate your loyalty as an ALL Accor+ Explorer Platinum member and thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the peaceful atmosphere, cool weather, delicious food, and the complete facilities available during your stay. It is especially rewarding to hear that you found Swissôtel Nusantara to be an ideal destination for relaxation or even a romantic getaway. We are also pleased to know that your booking experience was seamless and that our team was able to provide warm, attentive, and helpful service throughout your journey with us. Your kind recognition of our Heartists for maintaining excellent service standards and providing recommendations for your future travels truly means a great deal to our entire team. Thank you as well for your encouragement to maintain our performance. Your trust and support inspire us to continue delivering thoughtful and memorable hospitality for every guest visiting the heart of Ibu Kota Nusantara. We sincerely look forward to welcoming you back again for another refreshing and memorable stay at Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Bintang P. S., Warmest greetings from Swissôtel Nusantara, Thank you for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to know that you enjoyed our strategic location in the heart of Ibu Kota Nusantara, our spacious rooms, the breakfast experience, and the convenience of our facilities. It is also wonderful to hear that your booking experience was smooth and that our team was friendly and informative in assisting you. At the same time, we sincerely appreciate your constructive feedback regarding our response time and the WiFi connection. Please accept our apologies that these aspects did not fully meet your expectations. Your comments have been shared with the relevant teams for review as we continuously work to improve both the responsiveness of our communication and the speed and reliability of our internet connection. Thank you once again for your trust and support. Your feedback is invaluable in helping us enhance our services and provide an even better experience for our guests. We sincerely look forward to welcoming you back again for another refreshing and memorable stay in the heart of Ibu Kota Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Rika Y. S., Warmest greetings from Swissôtel Nusantara, We truly appreciate your wonderful feedback and are delighted to know that you had such an enjoyable stay with us. It is especially rewarding to hear that you enjoyed our complete and luxurious facilities, the comfort and cleanliness of your room, the delicious food, and the beautiful views overlooking Ibu Kota Nusantara. We are also pleased that our strategic location, with the public bus stop conveniently located right in front of the hotel, added to the ease of your visit. We are delighted to know that our Heartists provided you with a warm welcome during check-in. Creating a seamless arrival experience and ensuring our guests feel genuinely cared for from the very beginning is something we continuously strive for. Thank you once again for your trust and support. Your kind words truly encourage our entire team to continue delivering thoughtful and memorable hospitality for every guest in the heart of Ibu Kota Nusantara. We sincerely look forward to welcoming you back again for another refreshing and memorable stay at Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager