Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Mövenpick Living West Hanoi. We are delighted to know that you had a comfortable stay with us. We also appreciate you bringing the issue with the leaking showerhead to our attention. Please accept our apologies for this inconvenience. Your feedback has been shared with our maintenance team, and we will ensure that the matter is addressed promptly. Thank you once again for your valuable comments. We look forward to welcoming you back and providing you with an even better experience in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for sharing your feedback and for your rating. We are pleased to know that you found your stay comfortable and appreciated the quiet location of Mövenpick Living West Hanoi. We also value your comments and will continue striving to provide an even better experience for our guests in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for sharing your wonderful experience at Mövenpick Living West Hanoi. We are thrilled to hear that our team’s kindness and helpfulness, even after check-out, made your trip relaxing. It’s also great to know that you enjoyed our breakfast selection and the Vietnamese dishes. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to know that you had a good overall experience with us. Your rating is truly appreciated and encourages our team to continue maintaining a comfortable and reliable stay for our guests. We look forward to welcoming you back for another pleasant visit in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Living West Hanoi. We are pleased to know that you appreciated the helpfulness of our reception team and the kindness of our restaurant staff. Your kind recognition will certainly be shared with them as encouragement to continue delivering attentive service. At the same time, we sincerely regret to learn about your experience with the noise level in the lobby and, most importantly, the attitude of the male staff member during your phone interaction. Please accept our sincere apologies for this inconvenience. This is certainly not the level of professionalism and courtesy we strive to provide, and your feedback will be carefully reviewed with the team to ensure better service and communication in the future. Thank you again for bringing this matter to our attention. We truly hope to have the opportunity to welcome you back and provide you with a much more pleasant and seamless experience. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Customer, Thank you very much for sharing your wonderful feedback following your stay at Mövenpick Living West Hanoi. We are delighted to know that you were satisfied with the upgraded room and appreciated the spacious, clean facilities as well as the breakfast buffet. Your kind words about Hao in the lounge are truly appreciated, and we are pleased to hear that his friendly and helpful service made a positive impression. Your recognition has been shared with him as a great encouragement. We sincerely look forward to welcoming you back again in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Customer, Thank you very much for taking the time to share such detailed feedback following your recent business stay with us. We are delighted to know that you appreciated our new facilities, the cleanliness of the room, and the warm, courteous service provided by our team. Your kind comments about the staff at check-in, as well as our colleagues at the Executive Lounge and breakfast restaurant, are truly appreciated. We are especially pleased to hear your recognition of the manager who assisted you upon arrival and the friendly service at the lounge, even though their names were not remembered. At the same time, we sincerely thank you for your constructive comments regarding cleanliness details, breakfast, and the lounge layout and accessibility. Your feedback is very valuable to us, and it has been shared with the relevant teams for review and improvement as we continue to refine our guest experience, particularly for our valued ALL Accor Platinum members. We truly appreciate your honest insights and hope to have the opportunity to welcome you back again in the future, offering an even more seamless and comfortable stay. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Customer, Thank you very much for taking the time to share your wonderful review and for awarding us perfect scores across all aspects of your stay. We are truly delighted to know that your experience at Mövenpick Living West Hanoi was excellent from start to finish. It is a pleasure to learn that you were satisfied with your room comfort, breakfast quality, Wi-Fi connection, and the warm service provided by our team. Your kind recognition is a great motivation for all of us to continue delivering the attentive and genuine hospitality that Mövenpick is known for. We are also very happy that you appreciated the hotel’s cleanliness and sustainable development initiatives. Our team remains committed to creating not only a comfortable but also an environmentally responsible experience for every guest. Thank you once again for your kind words. We sincerely look forward to welcoming you back to Mövenpick Living West Hanoi on your next business trip or leisure visit to Vietnam, and to providing another truly memorable stay. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Customer, Thank you for sharing your experience with us. We’re delighted to hear that the spacious room and bed were comfortable, and that the table and chair setup worked well for your business needs. We also appreciate your loyalty as an ALL Classic member and your positive scores across the stay. We look forward to welcoming you back to Mövenpick Living West Hanoi soon. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Mr. Tatsuya S., Thank you for taking the time to share your experience at Mövenpick Living West Hanoi. We are pleased to hear that you found your room spacious and comfortable, and that your overall stay was enjoyable. We sincerely appreciate your feedback regarding the shower temperature. We understand how important it is to have easy control over the water temperature, and we will have our maintenance team look into this matter to ensure that future guests have a more comfortable experience. We also regret to hear about the issue with the charging cable. We understand that this is a common amenity in many places, and we will take this into consideration for future improvements. Your feedback on WiFi, breakfast, and our team is also appreciated, and we will continue working to enhance all aspects of our service to meet your expectations. We truly hope to have the pleasure of welcoming you back for a more seamless experience in the future. Best regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Ms. O., Thank you very much for sharing your valuable feedback with us. We are pleased to hear that you found the location of Mövenpick Living West Hanoi convenient for your business needs and that you enjoyed exploring the new monorail and nearby shopping areas. However, we sincerely apologize for the inconvenience caused by the disposal of your personal items during housekeeping. We completely understand how frustrating this must have been, especially with your prescription medication. Please rest assured that we will address this issue with our housekeeping team to ensure that no personal belongings are disposed of without prior consent. In the future, we will make sure to communicate more clearly with guests about any items that are left out and avoid any misunderstanding. Additionally, we appreciate your comments regarding the Gold status upgrade. We will review how we communicate these benefits to our loyal guests to ensure a more transparent and satisfying experience. We also note your suggestion regarding the late checkout time. We will certainly take this into consideration as we continue to improve our services for all guests. Once again, thank you for your feedback, and we hope to welcome you back to Mövenpick Living West Hanoi for a more seamless and enjoyable experience in the future. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Mr. S., Thank you for sharing your thoughts after your recent stay at Mövenpick Living West Hanoi. We are grateful for your feedback. We are glad to know that you had a generally positive experience with us. We appreciate your comments on the booking process and check-in, and we’re sorry to hear that there were some areas where we didn’t meet your expectations. Your feedback on the accommodation and our sustainability initiatives is valuable, and we will certainly take this into account as we strive to improve. We also noted your preference for a room with a bathtub, and we will make sure this is recorded in our system. This will allow us to make better room arrangements for your future stays with us. We also appreciate your loyalty as a member of the Accor Live Limitless program, and we are looking forward to welcoming you back to Mövenpick Living West Hanoi in the future for a more refined stay. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi