Mövenpick Hotel Tallinn 5 gwiazdki

Dear Mr. R., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Hotel Tallinn. We are delighted to hear that you enjoyed the stylish atmosphere of our hotel, as well as the spacious room and bathroom, our excellent breakfast, and the spa facilities. Your perfect ratings across all areas and your 10/10 recommendation are truly appreciated. It is especially rewarding to know that you had such a positive overall experience with us. Your feedback is a wonderful encouragement to our entire team and motivates us to continue providing memorable stays for our guests. Thank you once again for choosing Mövenpick Hotel Tallinn. It was a pleasure to welcome you and your partner, and we sincerely hope to have the opportunity to welcome you back to Tallinn in the future. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Piotr, Thank you for your wonderful feedback and for recommending us so highly. We are delighted to hear that you enjoyed your stay, particularly our convenient location, comfortable accommodation, and the daily Chocolate Hour. It is especially rewarding to know that our team made such a positive impression on you. Thank you as well for recognizing the young colleague who was working the morning shift on June 5th. We are pleased to hear that he handled your situation with understanding and professionalism until it was fully resolved. We will be sure to share your kind words with him and the team. We also greatly appreciate your loyalty as an ALL Accor member and are delighted that you felt well recognized during your stay. We look forward to welcoming you back to Mövenpick Hotel in the future. Kind regards, Gretel Front Office Receptionist Mövenpick Hotel Tallinn

Dear Mr. K., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to read that you were overall very satisfied with your visit and appreciated the modern character of our hotel, as well as the cleanliness, accommodation, and value for money. It is also wonderful to know that you enjoyed your lunch, the bar experience, and that your booking and check-out processes met your expectations. At the same time, we truly appreciate you pointing out the inconsistency regarding the gluten-free options during our chocolate hour. Please accept our apologies for any confusion caused. Your observation is very important to us, and we will review this internally with our team to ensure that information about dietary options is always clear, accurate, and consistent across all our offerings. We also take note of your comments regarding the breakfast selection and team service, as these insights help us identify areas where we can further improve the overall guest experience. It was a pleasure to have you as our guest and to welcome you as an ALL Gold member. We hope to have the opportunity to welcome you back again soon and provide an even more seamless and enjoyable stay. Kind regards, Karoliine Mövenpick Hotel Tallinn

Dear Ms. S., Thank you for taking the time to share your detailed feedback following your recent stay. We are truly sorry to learn that certain aspects of your experience did not meet your expectations. Your comments regarding the gym facilities are highly appreciated. Please allow me to share that we are currently in the process of relocating and upgrading our fitness area to a new space, which will offer significantly more room and a broader range of equipment. We anticipate these enhancements will be completed during the upcoming season and trust they will greatly improve the overall guest experience. Regarding your medication, we fully understand how upsetting this situation must have been. While it appears this may have been an unintended oversight during room servicing, we are addressing this matter thoroughly with our housekeeping team to reinforce the importance of handling guests’ personal belongings with the utmost care and attention at all times. With respect to the breakfast invoice, it seems there was a misunderstanding during the process. Please be assured that there was absolutely no intention to charge you twice. Nevertheless, this remains a regrettable human error on our side, and I sincerely apologize for the inconvenience caused. At the same time, I would like to thank you for your kind remarks regarding the spa facilities and the comfort of your room, which are truly appreciated. Once again, thank you for your valuable feedback. We will be contacting you directly to follow up further and address this matter personally. Kind regards, Liina Halldorson Front Office Manager Mövenpick Hotel Tallinn

Dear Mr. O., Thank you very much for taking the time to share such a wonderful review following your recent business stay with us. We are truly delighted to read that you rated your overall experience 100/100 and described our hotel as one of the best you have had the opportunity to visit. Your kind words about our comfort, cleanliness, breakfast selection, and overall service mean a great deal to our entire team. We are especially pleased to hear that our reception team member made a positive impression by being helpful and courteous. Your feedback has been shared with the team, as it is always encouraging to know that their efforts are appreciated. It was a pleasure to have you as our guest, and we sincerely hope to welcome you back again soon—whether for business or leisure. Kind regards, Karoliine Mövenpick Hotel Tallinn