Dear Mr. Z., Thank you for taking the time to share such a detailed review of your stay. We are pleased to hear that our location and the efficiency of our 24-hour reception met your needs for a convenient transit experience. It is great to know that our housekeeping team met your expectations for cleanliness and that our staff provided friendly service. However, we appreciate your candid feedback regarding the breakfast and the shower dimensions. We have noted your comments on the scrambled eggs and the exterior noise; we are always looking for ways to refine our guest experience, and your insights are invaluable for those improvements. We are glad that, overall, you had a pleasant stay, and we hope to have the opportunity to welcome you back. With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Piotr, Thank you for your honest review of your stay. We are sorry to hear that the shower felt too small and that it affected your comfort during the stay. We truly appreciate you letting us know, as guest feedback helps us understand where we can improve. Our bathrooms are designed within the building’s layout, but we completely understand that shower space can feel limited for some guests. However we hope you still enjoyed the rest of the room and your stay. Thank you again for sharing your thoughts, and we hope to see you again in Mercure Tallinn! Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. B., Thank you very much for taking the time to share such a positive review of your recent stay with us. We are truly pleased to hear that our convenient location, close to both the airport and the shopping center, contributed to another enjoyable visit. It is an honor to welcome you back for a second time, and even more gratifying to know it certainly will not be the last. We greatly appreciate your loyalty to the Accor Live Limitless program and your Gold status. Your excellent ratings across our services, from the booking experience to cleanliness, value for money, and especially our team, mean a great deal to us. Knowing that our efforts have enhanced your business travels is the best motivation for our entire staff. We look forward to having the pleasure of welcoming you again soon, and we will do everything we can to ensure your next stay is equally smooth, comfortable, and enjoyable. Warm regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Mr. L., Thank you very much for your wonderful review and for choosing to stay with us. We’re delighted to hear you enjoyed our friendly reception, breakfast, and comfortable beds. Regarding the air conditioning, we sincerely apologize for the inconvenience. We are currently addressing an unexpected issue with our AC system, which unfortunately is taking longer to fix than anticipated. We truly regret if this affected your stay in any way. We hope that our reception team was able to assist you and offer solutions to make your visit more comfortable. Please know that for your next stay, you are always welcome to contact us directly, we would be more than happy to ensure everything goes smoothly. Thank you again for your kind words and loyalty. We look forward to welcoming you back soon. Kind regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Mr. K., Thank you very much for your continued loyalty and for sharing your thoughtful feedback. We’re truly pleased to hear that you had another pleasant stay and that our team, location, and restaurant services contributed positively to your experience. We appreciate your suggestions regarding Polish TV channels and the WiFi security — these are valuable comments, and we will review them with our team for future improvements. It’s always a pleasure to welcome you back, and we look forward to seeing you again soon! Sincerely, Harles Tammeleht General Manager Mercure Tallinn

Dear Ms. A., Thank you very much for sharing your feedback with us following your recent business stay. We’re delighted to hear that you had an enjoyable stay overall and that you appreciated the cleanliness of the hotel and the helpfulness of our team. It’s always rewarding to know that our efforts are recognized by our guests. We’re also grateful for your openness regarding the challenges you encountered, particularly with the payment process and the non-functioning air conditioning. Please accept our sincere apologies for any inconvenience caused. Your comments have been shared with the relevant departments to ensure we improve these aspects and provide a smoother experience in the future. We hope to welcome you back again and have the opportunity to provide you with an even more comfortable and seamless stay. With warm regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Ryszard, Thank you for taking the time to share your feedback! We are delighted to hear that you had a positive experience with us, and we greatly appreciate your kind comments regarding the location, check-in process, accommodation, and our team. It’s fantastic to know that you found the value for money and cleanliness to be satisfactory. We also appreciate your input regarding the WiFi, and will continue to work on providing the best possible service for our guests. Thank you once again for choosing our hotel. We hope to have the pleasure of welcoming you back in the future! Sincerely, Harles Tammeleht General Manager Mercure Tallinn

Dear Miroslaw S., Thank you for your feedback! We're glad to see that you had a good stay overall. We appreciate your suggestion about the windows and heating in the room. For safety reasons, we do not open the windows, but we understand the importance of room comfort and will review the heating controls to improve the experience for our guests. Your suggestion for a slightly wider menu is also noted, and we'll look into expanding the options. We value your input and will work on making improvements to enhance your next stay! Sincerely, Harles Tammeleht General Manager Mercure Tallinn

Dear Swietek T., Thank you for your feedback! We're glad to see that you appreciated the hotel's convenient location just a 5-minute walk from the airport and enjoyed the atmosphere. We hope to welcome you again soon! Sincerely, Harles Tammeleht General Manager Mercure Tallinn

Dear Adam Z. We very much appreciate your comments regarding your stay at the Mercure Tallinn hotel. We are so glad to hear that you had a successful stay with us. It is great to know you enjoyed the quick check-in, comfortable room, and tasty breakfasts. Your satisfaction is our priority, and we are looking forward to welcoming you back for another magnificent journey with us! Sincerely, Harles Tammeleht General Manager Mercure Tallinn

Dear Marcin K., Thank you for your feedback! We’re glad you enjoyed our location and found the room spacious and comfortable. Your comments about the bathroom size and the shower are noted, and we appreciate your input on the water refills. We strive to offer quality service, and we’re sorry to read that you felt the overall standard didn’t meet your expectations for a four-star hotel. Your perspective on pricing and sustainability is valuable to us, and we’ll take your thoughts into consideration as we work to improve our offerings. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Sincerely, Harles Tammeleht General Manager Mercure Tallinn