Grand Mercure Lake Hamana Resort & Spa 5 stars

Thank you very much for choosing Grand Mercure Lake Hamana Resort & Spa and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our convenient location, the spacious guest room, and especially the breakfast buffet. It is truly encouraging for our team to know that you had a pleasant stay with us. We also sincerely appreciate your thoughtful suggestion regarding a children’s play space. Creating a comfortable environment for families with children is very important to us, and we will certainly share your idea with the relevant departments for future consideration. Thank you once again for your perfect rating and warm comments. We look forward to welcoming you back again in the near future. Sincerely Yours,

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your kind feedback. We are delighted to hear that you enjoyed our dinner buffet, large spa, and found your room comfortable. Your positive comments are a great encouragement to our entire team. We hope to welcome you back again in the future and provide you with another relaxing and enjoyable stay. Warm regards,

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your valuable feedback with us. We are pleased to hear that you enjoyed your Executive Room and found it spacious and clean, as well as that you appreciated our breakfast, onsen, sauna, and cold bath facilities. At the same time, we sincerely apologize for the inconvenience you experienced with the online check-in process and the waiting time at the reception. Your feedback is greatly appreciated, and we will carefully review our procedures to ensure that online check-in provides a smoother and more efficient arrival experience for our guests. Thank you once again for your kind comments and constructive suggestions. We hope to have the pleasure of welcoming you back in the future and providing an even more comfortable stay. Kind regards,

Thank you very much for staying at Grand Mercure Hamanako Resort & Spa and for taking the time to share such detailed and valuable feedback. We sincerely apologize for the multiple inconveniences you experienced during your stay, especially regarding the unclear booking information, the condition of the room, the checkout process, and the communication surrounding the use of ALL reward points. We are truly sorry that the moldy smell in the traditional Japanese room and the quality of certain amenities did not meet your expectations for a 5-star resort. Your comments have been shared with our housekeeping and facility management teams for immediate review and improvement. Regarding the booking process, we deeply regret the confusion caused by unclear descriptions of packages, amenities, and breakfast inclusions. We understand how frustrating it must have been to spend hours verifying details. We are currently reviewing the clarity of our website content, package descriptions, and confirmation documents to ensure that future guests can book with confidence and without unnecessary confusion. Additionally, we sincerely apologize for the lack of English instructions in the laundry room. We will be preparing clearer multilingual guidance to ensure ease of use for all guests. Concerning the issue with using ALL reward points at checkout, we apologize for the miscommunication and for the distress caused. It is extremely regrettable that our team was unable to assist accurately at the time and that the follow-up was delayed. We are working closely with the ALL support team to review the situation and reinforce staff training so that ALL member benefits are correctly communicated and honored. We also appreciate your comment regarding the 90-minute dining time. Your feedback will be considered as we evaluate how to provide a more relaxed and enjoyable dining experience. Please accept our sincere apologies for the disappointment and inconvenience you encountered. We truly value your loyalty as an ALL member, and we hope that we may have another opportunity in the future to provide you with a much more satisfying and comfortable stay. Sincerely yours,

Thank you very much for staying at Grand Mercure Hamanako Resort & Spa and for taking the time to share your feedback. We are delighted to hear that you enjoyed the sea view, our staff’s hospitality, and the comfort of your stay. We also appreciate your valuable suggestions regarding the spa menu and the live kitchen. Your comments are very helpful and will be shared with the relevant departments to enhance our future offerings and create a more engaging dining experience. We truly hope to welcome you again and provide you with an even more memorable stay by the beautiful Lake Hamana. Warm regards,