Description
Hotel extras
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Our family-friendly resort in Lake Hamana has an outdoor pool with kids' area and lake views.
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Head to the lake for a fishing trip. During the summer, you can go night fishing.
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The only ropeway in Japan that crosses a lake, the Kanzanji Ropeway is a short drive away.
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Enjoy indoor or outdoor onsen experiences at our hot spring hotel in Lake Hamana.
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Our premium hotel in Lake Hamana offers a variety of contemporary rooms and suites.
Our accommodation(s)
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Room
Superior Room with 2 single beds
- 6 pers. max
- 36 m² / 387 sq ft
- Bedding 2 x Single bed(s)
Room
Standard Room with 2 single beds
- 6 pers. max
- 36 m² / 387 sq ft
- Bedding 2 x Single bed(s) and 2 x Single sofa bed(s)
Room
Standard Room with 2 single beds, Shower booth
- 4 pers. max
- 36 m² / 387 sq ft
- Bedding 2 x Single bed(s) and 2 x Single bed(s) and 2 x Single bed(s) and 2 x Single bed(s)
Room
Classic Room with 2 single beds
- 6 pers. max
- 36 m² / 387 sq ft
- Bedding 2 x Single bed(s)
Room
Classic Japanese style with 5 futon beds
- 8 pers. max
- 36 m² / 387 sq ft
- Bedding 5 x Futon(s)
Room
Classic Room, Japanese-Western style, 2 single beds
- 8 pers. max
- 36 m² / 387 sq ft
- Bedding 2 x Single bed(s) and 3 x Futon(s)
Room
Classic Room with 1 king bed
- 3 pers. max
- 36 m² / 387 sq ft
- Bedding 1 x King size bed(s)
Room
Classic Accessible Room with 2 single beds
- 2 pers. max
- 36 m² / 387 sq ft
- Bedding 2 x Single bed(s)
- Accessible room
Room
Executive Room with 2 single beds
- 6 pers. max
- 36 m² / 387 sq ft
- Bedding 2 x Single bed(s)
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Suite
Classic Suite with 4 single beds
- 8 pers. max
- 144 m² / 1550 sq ft
- Bedding 4 x Single bed(s)
Suite
Classic Suite with 2 single beds
- 4 pers. max
- 144 m² / 1550 sq ft
- Bedding 2 x Single bed(s)
Suite
Classic Junior Suite, Japanese western Style with 2 single beds
- 7 pers. max
- 72 m² / 775 sq ft
- Bedding 3 x Futon(s) and 2 x Single bed(s)
Suite
Classic Junior Suite with 2 single beds
- 4 pers. max
- 72 m² / 775 sq ft
- Bedding 2 x Single bed(s)
Room
Classic Accessible Room with 2 single beds
- 2 pers. max
- 36 m² / 387 sq ft
- Bedding 2 x Single bed(s)
- Accessible room
Hotel location
Grand Mercure Lake Hamana Resort & Spa
4396 ‐1, Yamazaki, Yutocho, Chuo ku, Hamamatsu shi
431-0101 SHIZUOKA
Japan
GPS:34.70883, 137.61514
Access and transport
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MAISAKA
Railway station
Access: 5 km / 3.11 mi 1 hrs 39 min walk / 11 min drive
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Shuttle
Shuttle scheduled
HAMAMATSUNISHI IC
Highway exit
Access: 12 km / 7.46 mi 1 hrs 39 min walk / 22 min drive
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かんざんじロープウェイ
Tourist attraction
Access: 15 min drive
はままつフラワーパーク
Botanical gardens
Access: 20 min drive
浜名湖パルパル
Amusement park
Access: 20 min drive
浜名湖ガーデンパーク
Botanical gardens
Access: 5 min drive
Hotel services
Check-in from - Check out up to
- Swimming pool
- Car park
- Restaurant
- Wi-Fi
- Air conditioning
- Breakfast
- Meeting rooms
Le Sensoriel
Le Sensoriel is an upscale buffet restaurant that makes the most of the fresh ingredients from the area including locally caught seafood. During your Lake Hamana dining experience, you can watch the chefs in the live kitchen preparing seasonal dishes.
Breakfast
Pool
Spa
Relax at our Lake Hamana onsen resort, where we have indoor and outdoor hot spring public baths to leave you soothed and relaxed. Take time to visit the saunas, one of which is dry & one mist, which will leave your skin glowing and help you feel renewed.
Meetings & Events
- Number of Meeting Room
- 20
- Surface of the largest room
- 1033 m² / 11119.109 sq ft
- Maximum seats capacity
- 1000
- Maximum capacity for banquets
- 500
Our guest reviews
ALL Rating
Customer review rating 0.5/5
Chimin L. Families - Confirmed reviews ALL
Thank you very much for staying at Grand Mercure Hamanako Resort & Spa and for taking the time to share such detailed and valuable feedback. We sincerely apologize for the multiple inconveniences you experienced during your stay, especially regarding the unclear booking information, the condition of the room, the checkout process, and the communication surrounding the use of ALL reward points. We are truly sorry that the moldy smell in the traditional Japanese room and the quality of certain amenities did not meet your expectations for a 5-star resort. Your comments have been shared with our housekeeping and facility management teams for immediate review and improvement. Regarding the booking process, we deeply regret the confusion caused by unclear descriptions of packages, amenities, and breakfast inclusions. We understand how frustrating it must have been to spend hours verifying details. We are currently reviewing the clarity of our website content, package descriptions, and confirmation documents to ensure that future guests can book with confidence and without unnecessary confusion. Additionally, we sincerely apologize for the lack of English instructions in the laundry room. We will be preparing clearer multilingual guidance to ensure ease of use for all guests. Concerning the issue with using ALL reward points at checkout, we apologize for the miscommunication and for the distress caused. It is extremely regrettable that our team was unable to assist accurately at the time and that the follow-up was delayed. We are working closely with the ALL support team to review the situation and reinforce staff training so that ALL member benefits are correctly communicated and honored. We also appreciate your comment regarding the 90-minute dining time. Your feedback will be considered as we evaluate how to provide a more relaxed and enjoyable dining experience. Please accept our sincere apologies for the disappointment and inconvenience you encountered. We truly value your loyalty as an ALL member, and we hope that we may have another opportunity in the future to provide you with a much more satisfying and comfortable stay. Sincerely yours,
Customer review rating 4.5/5
Sachiko A. Families - Confirmed reviews ALL
Thank you very much for staying at Grand Mercure Hamanako Resort & Spa and for taking the time to share your feedback. We are delighted to hear that you enjoyed the sea view, our staff’s hospitality, and the comfort of your stay. We also appreciate your valuable suggestions regarding the spa menu and the live kitchen. Your comments are very helpful and will be shared with the relevant departments to enhance our future offerings and create a more engaging dining experience. We truly hope to welcome you again and provide you with an even more memorable stay by the beautiful Lake Hamana. Warm regards,
Customer review rating 3.5/5
Yuzuki M. Families - Confirmed reviews ALL
Thank you very much for staying at Grand Mercure Hamanako Resort & Spa and for sharing your feedback. We are delighted to hear that you enjoyed our spacious and well-maintained environment, as well as your room. We apologize if the number of guests during your stay made your experience less relaxing. We will continue working on improving guest flow and comfort, so that everyone can enjoy a more pleasant stay.
Customer review rating 2.0/5
Kazuhide H. Families - Confirmed reviews ALL
Thank you very much for staying at Grand Mercure Hamanako Resort & Spa and for sharing your valuable feedback. We are delighted to hear that you enjoyed our breakfast, and we truly appreciate your kind words. We are sorry to learn that dinner did not meet your expectations. Your comments regarding menu variety and balance will be shared with our culinary team to help us improve and better meet the needs of all our guests, including individual and family travelers. We sincerely appreciate your feedback and hope to have the opportunity to welcome you again for an even more satisfying stay.
Customer review rating 5.0/5
Kah C. C. C. Families - Confirmed reviews ALL
Thank you very much for staying at Grand Mercure Hamanako Resort & Spa, and for taking the time to share your kind feedback. We’re delighted to hear that you had a pleasant stay and found our hotel comfortable. As you mentioned, while a car is helpful for getting around the area, we hope you enjoyed the peaceful lakeside location and local sightseeing. We look forward to welcoming you again on your next visit to Hamana Lake. Sincerely, yours
