Grand Mercure Lake Hamana Resort & Spa 5 stars

Customer review rating (ALL Rating) 3.9/5 1,533 reviews

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Grand Mercure Lake Hamana Resort & Spa - Image 1
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Grand Mercure Lake Hamana Resort & Spa - Image 4
4396 ‐1, Yamazaki, Yutocho, Chuo ku, Hamamatsu shi, 431-0101 SHIZUOKA, Japan

Description

Hotel extras

  • Our family-friendly resort in Lake Hamana has an outdoor pool with kids' area and lake views.

  • Head to the lake for a fishing trip. During the summer, you can go night fishing.

  • The only ropeway in Japan that crosses a lake, the Kanzanji Ropeway is a short drive away.

  • Enjoy indoor or outdoor onsen experiences at our hot spring hotel in Lake Hamana.

  • Our premium hotel in Lake Hamana offers a variety of contemporary rooms and suites.

Our accommodation(s)

Hotel location

Grand Mercure Lake Hamana Resort & Spa

4396 ‐1, Yamazaki, Yutocho, Chuo ku, Hamamatsu shi
431-0101 SHIZUOKA
Japan

GPS:34.70883, 137.61514

Telephone
Fax +81 53-592-5522

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,533 reviews

Customer review rating 4.5/5

Colin A. Couples - Confirmed reviews ALL

We had a lovely experience at the resort. Staff were great and looked after us very well. Room was very nice and spacious. The breakfast and dinner buffet sessions were busy, but staff were very attentive to make sure the great selections of food was always available to all.

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your wonderful feedback with us. We are delighted to hear that you had a lovely experience and enjoyed our spacious room, buffet meals, hot spring facilities, and the hospitality of our staff. Although the breakfast and dinner venues were busy during your stay, we truly appreciate your kind comments regarding our team’s attentiveness in ensuring the food selections remained available and enjoyable for all guests. Your warm words are a great encouragement to all of us. We sincerely look forward to welcoming you back again for another relaxing stay in the future. Thank you once again for your valued review.

Customer review rating 5.0/5

Raika N. Families - Confirmed reviews ALL

2nd time to stay here in grand mercure hamanko and we really enjoyed the stay and foods .. also they upgrade our 2rooms. so thankfull

Thank you very much for staying with us again at Grand Mercure Lake Hamana Resort & Spa. We are truly delighted to welcome you back for your second visit and to hear that you had such an enjoyable stay. Your kind words about our food and overall experience mean a great deal to us. We are also pleased that you were happy with the room upgrade. It is always our pleasure to make our guests’ stays more special whenever possible. It is especially wonderful to know that your husband enjoyed the all-inclusive lounge and dinner experience, including the complimentary alcoholic beverages. We are glad this contributed to a relaxing and memorable stay. We sincerely appreciate your warm feedback and look forward to welcoming you again for your next visit. sincerely yours,

Customer review rating 5.0/5

Tanapon J. Families - Confirmed reviews ALL

I love all the food buffet, contained so much variety and taste good! The refill process also very fast and promptly in time. The only improvement can be the lounge is overcrowded during weekend and no bell boy service

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa. We would also like to sincerely thank you for your perfect rating and for sharing your kind feedback with us. We are truly delighted to hear that you were satisfied with the new and well-designed rooms, as well as our buffet offerings. It is very encouraging to receive your compliments not only on the variety and taste of the dishes, but also on the promptness of our refill service. Your kind words are a great motivation for our team. On the other hand, we sincerely apologize for any inconvenience caused by the overcrowding in the lounge during weekends and the absence of bell service. We will take your comments into careful consideration as we strive to improve both the comfort of our facilities and the quality of our services. We also greatly appreciate your suggestion regarding table reservations for the buffet. We will take this valuable idea into account as we look for ways to create a more special and enjoyable dining experience for our guests. We will continue to make every effort to enhance our services and provide a satisfying stay for all our guests. We sincerely hope to have the pleasure of welcoming you again in the near future. Sincerely yours,

Customer review rating 4.0/5

Lloyd F. N. A. Q. Families - Confirmed reviews ALL

We loved breakfast, especially the yummy ice-cream. The staff and service was great also. The room was comfortable and clean. But perhaps some improvement to the comfort of the beds might be suggested.

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your kind feedback. We are delighted to hear that you enjoyed your breakfast, especially the ice cream, and that you were pleased with our staff service. It is also wonderful to know that you found your room comfortable and clean. We appreciate your honest comment regarding the comfort of the beds. Your feedback is very important to us, and we will take it into consideration as we continue to review and improve our facilities to provide a more comfortable stay for our guests. We sincerely hope to welcome you again in the future for an even more enjoyable experience.

Customer review rating 2.0/5

Tomoko K. Families - Confirmed reviews ALL

Stayed there in 2023 Fall, very pleased with relaxed environment. This time it was the opposite, had to wait in long lineups for check in and buffets, it was very crowded at the buffet, unable to browse well with kids. Bath house was also very crowded, had hard time finding a space to change, rushed to get in and out. Didn’t feel like “resort” it was more like a facility this time.

この度はグランドメルキュール浜名湖リゾート＆スパをご利用いただき、誠にありがとうございました。 また、2023年秋に続き再び当ホテルをお選びいただきましたこと、心より御礼申し上げます。 しかしながら、今回のご滞在ではチェックインやビュッフェ、大浴場など館内の混雑によりご不便をおかけし、ご期待いただいていたようなリラックスしたリゾートでの時間をご提供できなかったことを大変心苦しく思っております。 いただいたご意見を真摯に受け止め、より快適にお過ごしいただける館内運営とサービス改善に努めてまいります。 貴重なご意見をお寄せいただき誠にありがとうございました。 また機会がございましたらお越しいただけますと幸いです。

Other web-users rate our hotel

  • 794 reviews 7/10 Location
  • 3,542 reviews 7.8/10 Room
  • 2,598 reviews 6.6/10 Service
  • 49 reviews 6.4/10 WiFi
  • 4,285 reviews 7.6/10 Food
  • 2,646 reviews 6.4/10 Amenities
  • 2,323 reviews 7.4/10 Vibe
  • 1,280 reviews 8.8/10 Value

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