の度もグランドメルキュール浜名湖リゾート＆スパをご利用いただき、誠にありがとうございます。 今回もご滞在をお楽しみいただけたとのこと、またお部屋のアップグレードについてもお喜びいただけたようで、大変嬉しく思います。お部屋の清潔さやWi-Fiについても高い評価をいただき、ありがとうございます。 一方で、夏休み期間中の混雑に加え、オンラインチェックインをご利用いただいたにもかかわらず専用カウンターがなく、約1時間お待たせしてしまいましたこと、心よりお詫び申し上げます。オンラインで事前にお手続きをいただいたお客様の利便性を十分に活かせなかったことを重く受け止めております。専用カウンターの設置を含め、混雑時のチェックインをよりスムーズにするための運用を検討してまいります。 また、ヨーロピアンスタイルのスパサービスについてのご提案、ならびにメール・電話対応を含むスタッフの接客について、率直なご意見をいただきありがとうございます。より洗練されたホテルホスピタリティをご提供できるよう、接客マナーやコミュニケーションについて改めて教育・研修を行い、サービス品質の向上に努めてまいります。

Thank you very much for taking the time to share your detailed feedback following your family stay at Grand Mercure Lake Hamana Resort & Spa. We are delighted to hear that you enjoyed our hotel overall and especially appreciated the steak served at dinner. We are also pleased that you were satisfied with your room, check-in and check-out experience, and Wi-Fi. At the same time, we sincerely apologize for the inconvenience caused by the long waiting time for the elevators. We understand how frustrating it can be, especially when the elevators are busy, and we appreciate your understanding. We are also sorry to hear that you were disappointed with some of the dinner dishes. While we are pleased that you enjoyed the steak, we take your comments regarding the other dishes very seriously. Your feedback will be shared with our Food & Beverage team as we continue to review and improve the quality and variety of our buffet offerings. Your comments are extremely valuable to us, and we hope to have the opportunity to welcome you and your family back again in the future and provide you with an even more enjoyable stay. Warm regards,

この度はグランドメルキュール浜名湖リゾート＆スパをご利用いただきまして、誠にありがとうございました。 このたびは、ご宿泊のご感想をお寄せいただきまして誠にありがとうございます。 お部屋からの眺望や、お部屋の清潔さ、快適さにつきましてご満足いただけたとのお言葉を頂戴し、大変嬉しく存じます。 一方で、お食事につきましてはご期待にお応えすることができず、一部のお料理がお口に合わなかったとのこと、誠に申し訳ございませんでした。いただいたご意見は真摯に受け止め、より多くのお客様にご満足いただけるお料理をご提供できるよう、品質の向上に努めてまいります。 また、レストラン入口で対応したスタッフにつきましても、ご不快な印象を与えてしまいましたことをお詫び申し上げます。お客様をお迎えするスタッフとして、身だしなみや表情、立ち居振る舞いは大切なおもてなしの一つであると認識しております。いただいたご指摘をスタッフ間で共有し、接遇や身だしなみについて改めて見直してまいります。 貴重なご意見をありがとうございました。より快適にお過ごしいただけるホテルを目指し、サービス・品質の向上に努めてまいります。 この度はご投稿いただきまして誠にありがとうございました。

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for taking the time to share your valuable feedback. We are delighted to hear that you appreciated our family-friendly facilities, the activities for children, and the complimentary drinks in our lounge. It is wonderful to know that these aspects of your stay were enjoyable. However, we sincerely apologize for the disappointment regarding our swimming pool. We understand how much you and your little one were looking forward to enjoying it, and we are truly sorry that it was not available during your stay. We also appreciate your comments about the dinner buffet. Your feedback regarding the quality of the dishes will be shared with our culinary team as we continue working to enhance our dining experience. Your comments are invaluable as they help us improve our services. We hope to have the opportunity to welcome you and your family back in the future and provide you with an even more enjoyable stay. Kind regards,

Thank you very much for choosing Grand Mercure Lake Hamana Resort & Spa and for taking the time to share your wonderful feedback. We are truly delighted to receive your perfect score and to learn that you had an enjoyable stay with us. In particular, thank you for recognizing Mai Nga from our Front Office team. We are pleased to hear that she was able to assist you promptly with the room changes and upgrades following the leak issue, and that her support regarding your forgotten wallet and ALL points redemption contributed positively to your experience. Your kind words will certainly be shared with her, as they serve as great encouragement for our team. While we regret the inconvenience caused by the leak issue, we are grateful for your understanding and pleased that our team was able to resolve the situation to your satisfaction. Thank you once again for your generous comments and for highlighting the service you received. We look forward to welcoming you back to Grand Mercure Lake Hamana Resort & Spa for another memorable stay in the near future. Warm regards,

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your wonderful review. We are delighted to hear that you had a relaxing stay and enjoyed our convenient location, onsen, and complimentary lounge offerings. It is especially rewarding to know that these experiences contributed to a memorable time during your visit. We also greatly appreciate your positive comments regarding our sustainability initiatives. We are pleased that you found the refillable water bottle stations near the elevators to be a great idea. As part of our commitment to reducing environmental impact, we continuously strive to provide comfortable and sustainable hospitality for our guests. Thank you again for your perfect rating and kind feedback. We look forward to welcoming you back to Grand Mercure Lake Hamana Resort & Spa on your next visit. Yours Sincerely,

Thank you very much for choosing Grand Mercure Lake Hamana Resort & Spa and for sharing your wonderful review. We are delighted to hear that our hotel provided the relaxing and rejuvenating experience you were looking for during your journey between Kyoto and Tokyo. It is especially rewarding to know that you enjoyed our onsen facilities, Japanese cuisine, all-inclusive package, lounge access, and the beautiful view of Lake Hamana from your room. Your kind words regarding the cleanliness of our facilities and the friendliness of our staff are greatly appreciated and will be shared with the entire team. We are also pleased that our breakfast and dinner offerings exceeded your expectations. Thank you for recommending our hotel to other travelers. It was our pleasure to be part of your Japan experience, and we hope to welcome you back to Grand Mercure Lake Hamana Resort & Spa on your next visit to Japan. Warm regards,

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your wonderful review. We are truly delighted to know that you had “a truly memorable experience” with us. It is our great pleasure to hear that you enjoyed the spacious room, delicious dining, stunning views, and the peaceful atmosphere during your stay. Your kind words encourage all of our staff to continue providing relaxing and memorable experiences for our guests. We sincerely look forward to welcoming you again on your next visit. sincerely yours, Grand Mercure Lake Hamana Resort & Spa

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing such a wonderful review. We are truly delighted to hear that you enjoyed our friendly and helpful staff, relaxing onsen, and spacious comfortable rooms during your stay. It is especially rewarding to know that your one-night stopover on the drive from Kyoto to Tokyo became such a memorable experience. We are also honored by your kind recommendation to other travelers driving in Japan. We’re glad you were able to enjoy both the peaceful surroundings of our hotel and the many delicious local dining options nearby. Most of all, we are very happy to hear that you are already planning a longer stay with us next year. We sincerely look forward to welcoming you back and providing another relaxing and enjoyable experience. Thank you again for your warm comments and support. Sincerely yours,

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your wonderful review. We are delighted to hear that you enjoyed the easy check-in process, beautiful surroundings, relaxing onsen area, and your spacious room overlooking the water. Your kind comments mean a great deal to all of our staff, and we are very pleased that you had a comfortable and enjoyable stay with us. We sincerely look forward to welcoming you back again in the future for another relaxing experience. Thank you once again for your warm support. Yours sincerely,

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your kind review. We are delighted to hear that you had a comfortable stay and enjoyed the beautiful view from your room. It is also wonderful to know that you found the room clean and the beds comfortable. Your warm comments encourage all of us to continue providing relaxing and enjoyable experiences for our guests. We truly appreciate your feedback and look forward to welcoming you again in the near future. Warm regards,

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your wonderful feedback. We are truly delighted to hear that you enjoyed both our breakfast and dinner buffet, and that you found them lavish and delicious. It is also very rewarding to know that our pre-arrival greeting email and restaurant table arrangement helped make your stay comfortable and seamless. Our team strives to provide thoughtful hospitality from before arrival through departure, so your kind words are a great encouragement to all of us. Thank you once again for your perfect rating and warm comments. We sincerely look forward to welcoming you back for another relaxing stay in the future. sincerely yours,

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your wonderful feedback with us. We are delighted to hear that you had a lovely experience and enjoyed our spacious room, buffet meals, hot spring facilities, and the hospitality of our staff. Although the breakfast and dinner venues were busy during your stay, we truly appreciate your kind comments regarding our team’s attentiveness in ensuring the food selections remained available and enjoyable for all guests. Your warm words are a great encouragement to all of us. We sincerely look forward to welcoming you back again for another relaxing stay in the future. Thank you once again for your valued review.

Thank you very much for staying with us again at Grand Mercure Lake Hamana Resort & Spa. We are truly delighted to welcome you back for your second visit and to hear that you had such an enjoyable stay. Your kind words about our food and overall experience mean a great deal to us. We are also pleased that you were happy with the room upgrade. It is always our pleasure to make our guests’ stays more special whenever possible. It is especially wonderful to know that your husband enjoyed the all-inclusive lounge and dinner experience, including the complimentary alcoholic beverages. We are glad this contributed to a relaxing and memorable stay. We sincerely appreciate your warm feedback and look forward to welcoming you again for your next visit. sincerely yours,

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa. We would also like to sincerely thank you for your perfect rating and for sharing your kind feedback with us. We are truly delighted to hear that you were satisfied with the new and well-designed rooms, as well as our buffet offerings. It is very encouraging to receive your compliments not only on the variety and taste of the dishes, but also on the promptness of our refill service. Your kind words are a great motivation for our team. On the other hand, we sincerely apologize for any inconvenience caused by the overcrowding in the lounge during weekends and the absence of bell service. We will take your comments into careful consideration as we strive to improve both the comfort of our facilities and the quality of our services. We also greatly appreciate your suggestion regarding table reservations for the buffet. We will take this valuable idea into account as we look for ways to create a more special and enjoyable dining experience for our guests. We will continue to make every effort to enhance our services and provide a satisfying stay for all our guests. We sincerely hope to have the pleasure of welcoming you again in the near future. Sincerely yours,

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your kind feedback. We are delighted to hear that you enjoyed your breakfast, especially the ice cream, and that you were pleased with our staff service. It is also wonderful to know that you found your room comfortable and clean. We appreciate your honest comment regarding the comfort of the beds. Your feedback is very important to us, and we will take it into consideration as we continue to review and improve our facilities to provide a more comfortable stay for our guests. We sincerely hope to welcome you again in the future for an even more enjoyable experience.

この度はグランドメルキュール浜名湖リゾート＆スパをご利用いただき、誠にありがとうございました。 また、2023年秋に続き再び当ホテルをお選びいただきましたこと、心より御礼申し上げます。 しかしながら、今回のご滞在ではチェックインやビュッフェ、大浴場など館内の混雑によりご不便をおかけし、ご期待いただいていたようなリラックスしたリゾートでの時間をご提供できなかったことを大変心苦しく思っております。 いただいたご意見を真摯に受け止め、より快適にお過ごしいただける館内運営とサービス改善に努めてまいります。 貴重なご意見をお寄せいただき誠にありがとうございました。 また機会がございましたらお越しいただけますと幸いです。

Thank you very much for choosing Grand Mercure Lake Hamana Resort & Spa and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our convenient location, the spacious guest room, and especially the breakfast buffet. It is truly encouraging for our team to know that you had a pleasant stay with us. We also sincerely appreciate your thoughtful suggestion regarding a children’s play space. Creating a comfortable environment for families with children is very important to us, and we will certainly share your idea with the relevant departments for future consideration. Thank you once again for your perfect rating and warm comments. We look forward to welcoming you back again in the near future. Sincerely Yours,

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your kind feedback. We are delighted to hear that you enjoyed our dinner buffet, large spa, and found your room comfortable. Your positive comments are a great encouragement to our entire team. We hope to welcome you back again in the future and provide you with another relaxing and enjoyable stay. Warm regards,