Grand Mercure Lake Hamana Resort & Spa 5 stars

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for taking the time to share your valuable feedback. We are delighted to hear that you appreciated our family-friendly facilities, the activities for children, and the complimentary drinks in our lounge. It is wonderful to know that these aspects of your stay were enjoyable. However, we sincerely apologize for the disappointment regarding our swimming pool. We understand how much you and your little one were looking forward to enjoying it, and we are truly sorry that it was not available during your stay. We also appreciate your comments about the dinner buffet. Your feedback regarding the quality of the dishes will be shared with our culinary team as we continue working to enhance our dining experience. Your comments are invaluable as they help us improve our services. We hope to have the opportunity to welcome you and your family back in the future and provide you with an even more enjoyable stay. Kind regards,

Thank you very much for choosing Grand Mercure Lake Hamana Resort & Spa and for taking the time to share your wonderful feedback. We are truly delighted to receive your perfect score and to learn that you had an enjoyable stay with us. In particular, thank you for recognizing Mai Nga from our Front Office team. We are pleased to hear that she was able to assist you promptly with the room changes and upgrades following the leak issue, and that her support regarding your forgotten wallet and ALL points redemption contributed positively to your experience. Your kind words will certainly be shared with her, as they serve as great encouragement for our team. While we regret the inconvenience caused by the leak issue, we are grateful for your understanding and pleased that our team was able to resolve the situation to your satisfaction. Thank you once again for your generous comments and for highlighting the service you received. We look forward to welcoming you back to Grand Mercure Lake Hamana Resort & Spa for another memorable stay in the near future. Warm regards,

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your wonderful review. We are delighted to hear that you had a relaxing stay and enjoyed our convenient location, onsen, and complimentary lounge offerings. It is especially rewarding to know that these experiences contributed to a memorable time during your visit. We also greatly appreciate your positive comments regarding our sustainability initiatives. We are pleased that you found the refillable water bottle stations near the elevators to be a great idea. As part of our commitment to reducing environmental impact, we continuously strive to provide comfortable and sustainable hospitality for our guests. Thank you again for your perfect rating and kind feedback. We look forward to welcoming you back to Grand Mercure Lake Hamana Resort & Spa on your next visit. Yours Sincerely,

Thank you very much for choosing Grand Mercure Lake Hamana Resort & Spa and for sharing your wonderful review. We are delighted to hear that our hotel provided the relaxing and rejuvenating experience you were looking for during your journey between Kyoto and Tokyo. It is especially rewarding to know that you enjoyed our onsen facilities, Japanese cuisine, all-inclusive package, lounge access, and the beautiful view of Lake Hamana from your room. Your kind words regarding the cleanliness of our facilities and the friendliness of our staff are greatly appreciated and will be shared with the entire team. We are also pleased that our breakfast and dinner offerings exceeded your expectations. Thank you for recommending our hotel to other travelers. It was our pleasure to be part of your Japan experience, and we hope to welcome you back to Grand Mercure Lake Hamana Resort & Spa on your next visit to Japan. Warm regards,

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your wonderful review. We are truly delighted to know that you had “a truly memorable experience” with us. It is our great pleasure to hear that you enjoyed the spacious room, delicious dining, stunning views, and the peaceful atmosphere during your stay. Your kind words encourage all of our staff to continue providing relaxing and memorable experiences for our guests. We sincerely look forward to welcoming you again on your next visit. sincerely yours, Grand Mercure Lake Hamana Resort & Spa