Grand Mercure Lake Hamana Resort & Spa 5 stars

Customer review rating (ALL Rating) 3.8/5 261 reviews

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Grand Mercure Lake Hamana Resort & Spa - Image 1
Grand Mercure Lake Hamana Resort & Spa - Image 2
Grand Mercure Lake Hamana Resort & Spa - Image 3
Grand Mercure Lake Hamana Resort & Spa - Image 4
4396 ‐1, Yamazaki, Yutocho, Chuo ku, Hamamatsu shi, 431-0101 SHIZUOKA, Japan

Description

Hotel extras

  • Our family-friendly resort in Lake Hamana has an outdoor pool with kids' area and lake views.

  • Head to the lake for a fishing trip. During the summer, you can go night fishing.

  • The only ropeway in Japan that crosses a lake, the Kanzanji Ropeway is a short drive away.

  • Enjoy indoor or outdoor onsen experiences at our hot spring hotel in Lake Hamana.

  • Our premium hotel in Lake Hamana offers a variety of contemporary rooms and suites.

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure Lake Hamana Resort & Spa

4396 ‐1, Yamazaki, Yutocho, Chuo ku, Hamamatsu shi
431-0101 SHIZUOKA
Japan

GPS:34.70883, 137.61514

Telephone
Fax +81 53-592-5522

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Le Sensoriel

Le Sensoriel is an upscale buffet restaurant that makes the most of the fresh ingredients from the area including locally caught seafood. During your Lake Hamana dining experience, you can watch the chefs in the live kitchen preparing seasonal dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  261 reviews

So so stay

Customer review rating 1.5/5

Da N. Couples - Confirmed reviews ALL

この度はグランドメルキュール浜名湖リゾート＆スパにご宿泊いただきまして誠にありがとうございました ご予約・ご滞在に関しまして、満足が提供できず残念に思います お客様満足向上に日々取り組んでまいります この度のご宿泊並びにアンケートにご協力いただきましてありがとうございました Thank you very much for staying at the Grand Mercure Hamanako Resort & Spa. We regret that we were unable to provide you with a satisfactory experience with your reservation and stay. We will continue to work hard every day to improve customer satisfaction. Thank you for your stay and for participating in our survey.

Best Onsen Experience from the Grand Mercure Japan Collection

Customer review rating 5.0/5

Danny L. Couples - Confirmed reviews ALL

Thank you very much for using Grand Mercure Lakehamana Resort & Spa. We are honored to have been selected as the sixth hotel since the opening. We hope you enjoyed the hot springs and had a relaxing time. We will continue to provide services so that our customers can spend a luxurious time. Thank you for your stay and for participating in the survey. All of our staff look forward to welcoming you again. sincerely yours

Newly refurbished hotel & resort

Customer review rating 4.5/5

Wai L. T. Couples - Confirmed reviews ALL

Dear Mr. Wai L. T., Thank you for staying at Grand Mercure Lake Hamana Resort & Spa. We are very hornered by your warm and gratifying feedback. It was a great pity that I was unable to meet you in person this time, but we are pleased to hear that you enjoyed your stay here. We apologize for the discomfort caused by the heat in the room due to the air conditioning in the entire building. We hope that you will enjoy our dinner buffet next time and that I will be able to meet you in person. We sincerely look forward to welcoming you back. With gratitude,

Good service at all levels.

Customer review rating 4.0/5

Msa Families - Confirmed reviews ALL

Thank you very much for staying at GRAND MERCURE LAKE HAMANA RESORT & SPA. It was a great horner to have you and your lovely family here. We're looking forward to seeing you again next summer, I'll serch for somewhere new for you to discover till then.

Other web-users rate our hotel

  • 390 reviews 7.2/10 Location
  • 1,787 reviews 7.7/10 Room
  • 1,257 reviews 6.3/10 Service
  • 26 reviews 7.8/10 WiFi
  • 2,104 reviews 7.8/10 Food
  • 699 reviews 8.9/10 Breakfast
  • 545 reviews 8.2/10 Bar
  • 402 reviews 6.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.