Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your stay at Pullman Tbilisi Axis Towers. We are sorry that your experience did not fully meet your expectations, and we sincerely apologize for the inconvenience caused by the water temperature issue. Your comments are very important to us. Our Engineering team continuously monitors and follows up on maintenance issues to ensure they are addressed and resolved promptly. We hope to have the opportunity to welcome you again in the future. Sincerely, Irma Deputy General Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Pullman Tbilisi Axis Towers. We are truly sorry that the overall experience did not meet your expectations. We understand how important consistent housekeeping and timely attention to requests are for a comfortable and restful stay. We also regret that our response to your concerns did not leave you feeling properly heard and supported. We have shared your feedback with the relevant teams and management for careful review and follow-up. Thank you for bringing these matters to our attention. We sincerely regret that your stay left you disappointed and hope that, in the future, we may have an opportunity to restore your confidence in our hospitality. Sincerely, Irma Deputy General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Tbilisi Axis Towers. We are sorry that some aspects of your stay did not meet your expectations. Your feedback has been shared with the relevant departments to help us improve the consistency and quality of our services. We hope to have the opportunity to welcome you again and provide you with a more seamless and enjoyable stay. Sincerely, Irma Deputy General Manager

Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay at Pullman Tbilisi Axis Towers. First, we would like to sincerely thank you for your continued loyalty as an Accor Live Limitless Diamond Member. We are deeply sorry to learn that your experience did not fully meet your expectations. Providing a seamless and personalized experience for our ALL members is one of our highest priorities, and we regret that this was not reflected during your visit. Please rest assured that your feedback has been shared with the relevant departments for careful review and appropriate follow-up. Your comments are invaluable in helping us continuously improve the experience we provide to our guests. We sincerely hope to have the opportunity to regain your confidence and welcome you back to Pullman Tbilisi Axis Towers, where we look forward to providing you with the exceptional experience you deserve. Sincerely, Irma Deputy General Manager

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed your stay at Pullman Tbilisi Axis Towers and truly appreciate your kind words about our hotel. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another enjoyable stay. Sincerely, Irma Deputy General Manager

Dear Valued Guest, Thank you for your feedback. We are sorry that your experience did not fully meet your expectations. We sincerely apologize for the issues you experienced, particularly the inconvenience caused by the temporary closure of the sauna and jacuzzi during your stay. Your comments are very important to us, and we will address them with our team as we continue to improve our services and overall guest experience. We hope to have the opportunity to welcome you again in the future. Sincerely, Irma Deputy General Manager

Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your visit at the Pullman Tbilisi Axis Towers. It was a pleasure having you as our guest, and we truly look forward to welcoming you back to Pullman Tbilisi Axis Towers for another enjoyable experience. Sincerely, Irma Deputy General Manager

Dear Valued Guest, Thank you very much for sharing your feedback. We are sincerely sorry that your stay did not fully meet your expectations. Regarding your comment about parking, we sincerely regret any confusion upon arrival. After reviewing the details of your stay, we would like to kindly clarify that the underground parking is located in the same building but is operated by the shopping center and is available for an additional fee, as communicated by our team member. In order to assist you in the best possible way, our team personally guided you to the parking area located in front of the hotel, where we usually assist our guests with parking. Please be assured that our intention was never to refuse assistance in any way. The comfort and convenience of our guests are very important to us, and we are truly sorry if any miscommunication may have caused a different impression. With regard to the takeaway breakfast, this is intended as a simple offering for guests departing before regular breakfast hours. We regret that it did not meet your expectations, and your comments will be taken into consideration for future improvements. We are also sorry that your impression of our team was not positive. We strive to provide impeccable service to all our guests, and your feedback will be shared internally for review and refinement. We truly value your feedback, as it helps us better understand our guests’ experiences. We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable stay. Sincerely, Irma Deputy General Manager

Dear Marina, Thank you so much for taking the time to share your feedback regarding your recent visit at the Pullman Tbilisi Axis Towers. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another enjoyable stay. Sincerely, Irma Deputy General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We are pleased to hear that you enjoyed our location and appreciated the breakfast. However, we are sorry that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the issues you experienced. Your comments are very important to us, and we will address them with our team to improve our service. We hope to have the opportunity to welcome you again in the future. Sincerely, Irma Deputy General Manager

Dear Konstantin, Thank you for taking the time to share such detailed feedback about your stay with us. We truly appreciate both your positive comments and your constructive criticism, as they help us improve our service. We are pleased to hear that you enjoyed the comfort of the room, the view and certain aspects of our breakfast offering. At the same time, we sincerely regret that several elements of your experience did not meet your expectations. Please accept our apologies for the inconvenience you experienced with the hot water upon arrival and for the delayed response from our team. This is certainly not the level of service we aim to provide, and your comments have been shared with the relevant departments for review and corrective action. Regarding breakfast, we regret the misunderstanding related to the egg station. We will address this matter with our culinary team to ensure clearer communication and better guest experience, especially during high-occupancy periods. Concerning the pool and hammam area, we would like to clarify that the spa and wellness facilities are not directly managed by the hotel. Nevertheless, guest safety and comfort remain very important to us, and we have forwarded your comments to the responsible management for immediate attention. As for the room key card, please note that our system does not allow manual deactivation before the official check-out time of 12:00 PM. The card deactivates automatically at that time. In some cases, cards may stop working earlier due to demagnetization, which can occur if they are kept close to mobile phones or other electronic devices. We are also concerned by your remarks regarding cleanliness in the fire escape and maintenance issues, including the elevator buttons. These points have been passed on to our technical and housekeeping teams for prompt inspection and action. We sincerely regret that your recent stay did not reflect the positive experience you had with us two years ago. Your feedback is extremely valuable, and we hope to have the opportunity to welcome you again in the future and provide the improved experience you deserve. Sincerely, Irine, Quality Manager

Dear Denis, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the building and the panoramic views, but we sincerely apologize for the inconvenience caused by the TV in your room. We regret that the issue persisted despite your requests for repair and that it took until the second day for a technician to attend to it. We understand how frustrating this must have been, and we apologize for any disruption it caused during your stay. Your feedback has been shared with our technical team to ensure that such issues are addressed more promptly in the future, and that room amenities meet our guests’ expectations at all times. We truly appreciate your comments and hope to have the opportunity to welcome you back for a flawless experience. Sincerely, Irine, Quality Manager

Dear E., Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconvenience you experienced during your stay. We regret that both rooms were not ready at the scheduled check-in time of 3:00 PM and that you experienced additional delays before receiving your second room. This is not the standard of service we strive to provide. We are also very sorry for the significant inconvenience you encountered at check-out due to the parking situation. We understand how frustrating it must have been to experience such a delay, and we agree that our parking procedures require improvement. Your comments have been shared with the relevant team to ensure corrective measures are implemented, including better parking coordination and guest contact procedures. We truly appreciate your feedback, as it helps us identify areas where we can improve. We hope you will consider giving us another opportunity to provide you with a more seamless and comfortable experience in the future. Sincerely, Irine, Quality Manager

Dear Georgy, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our convenient location and found our staff friendly, polite, and efficient, particularly at reception and housekeeping. We sincerely apologize for the inconvenience you experienced with the hot water pressure and temperature on the higher floors. Please be assured that this feedback has been shared with our maintenance team for review and improvement. We also regret the wait time at breakfast and will discuss this with our kitchen team to ensure quicker service, especially during busy periods. Your comments are very valuable to us, and we hope to have the opportunity to welcome you back and provide an even better experience next time. Sincerely, Irine, Quality Manager

Dear Hovhannes, Thank you so much for taking the time to share your feedback regarding your recent stay at the Pullman Tbilisi Axis Towers. It was a pleasure having you as our guest on your special day , and we look forward to the opportunity to welcome you back for another enjoyable stay. Sincerely, Irine, Quality Manager

Dear Pavel, Thank you so much for taking the time to share your feedback regarding your recent stay at the Pullman Tbilisi Axis Towers. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another enjoyable stay. Sincerely, Irine, Quality Manager