柯林斯蝙蝠侠山酒店

客户意见评级 (ALL 评级) 4.3/5 1,476 评论

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柯林斯蝙蝠侠山酒店 - Image 1
柯林斯蝙蝠侠山酒店 - Image 2
柯林斯蝙蝠侠山酒店 - Image 3
柯林斯蝙蝠侠山酒店 - Image 4
623 Collins Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • 地处墨尔本中央商务区，交通便利，适合商务或休闲旅客

  • 靠近南十字站和 Sky Bus 总站，方便您轻松无忧地抵达机场

  • 步行片刻即可到达 Marvel 体育馆、奥特莱斯购物中心和南岸区域

  • 步行即可到达墨尔本会展中心

  • 位于免费电车区，方便游览墨尔本的所有景点

我们的客房

酒店位置

柯林斯蝙蝠侠山酒店

623 Collins Street
3000 墨尔本
澳大利亚

GPS:-37.819269, 144.954544

电话
传真 +61 3 9614 6344

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

Oak Room Restaurant & Bar

Oak 厅提供开放式餐饮体验，提供午餐和单点晚餐。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,476 评论

TripAdvisor 评级  3.8/5  2,931 评论

Not so good

Tripadvisor 评级 3.0/5

jucee 经 TripAdvisor 认证的评论

We've stayed here several times. Bit disappointed this time. Dirty windows, small balcony outside covered in dead leaves,, only one spare pillow in the room, in room phone not working so had to use my mobile phone to contact the hotel request another. Was informed phone replacement not possible. A bit disappointing for $255 The hotel is very handy for Southern Cross station but others are too.

Dear Jucee, Thank you for sharing your feedback regarding your recent stay. We regret to learn that the cleanliness of the windows and the condition of the balcony did not meet your expectations. We understand that having adequate bedding is essential and appreciate your comments about the spare pillow. Regarding the in-room phone, we acknowledge the inconvenience this may have caused during your stay. Your insights are valuable as we aim to enhance our guest experience. We hope to welcome you back in the future for a more satisfactory stay. Best regards, Batman’s Hill on Collins

Just average

Tripadvisor 评级 3.0/5

sue l 经 TripAdvisor 认证的评论

My sister and I stayed for 6 nights, we had a standard room with single beds. When we checked in (thursday) we were told there would be no room/maid service on the sunday which was fine and we accepted that. However on the monday our room was not serviced at all, when we went to reception to get new towels they had no reason as to why it wasn't done and offered us free breakfast for the next day which would have been good but we were already getting free breakfasts each day, so nothing more was offered to us other than assurance that it would be done for the rest of our stay. Went to the tennis all day (tuesday) and came back to our room to find they had made the beds but again not changed the towels, so again go back to reception to get towels and again get told they don't know why it wasn't done. The sheets do not fit the bed, a flat sheet is put on the mattress and comes loose as soon as you lie in it and you end up just lying directly on the mattress itself. If these sheets are the best standard you have then I suggest that management sleep on them for a few nights and see what your guests have to use. On the positive side when we told reception that our room was missing a hair dryer we were given one immediately. The breakfast staff do a great job and were friendly and pleasant to deal with as were most of the staff we came in contact with.

Dear Sue, Thank you for taking the time to share your experience during your recent stay with us. We appreciate your feedback as it is essential for our continuous improvement. I would like to apologize for the inconvenience you encountered regarding the housekeeping service. While we do have specific policies in place for room servicing, it is unfortunate that your expectations were not met during your stay. I understand that timely communication is vital, and I appreciate your patience regarding the towel issue. I assure you that we aim for consistency in our service, and your comments will be reviewed with the team to enhance our operations. Regarding the bedding, we recognize the importance of comfort and will take your input into consideration as we strive to maintain high standards in our accommodations. It is heartening to know that you found our breakfast staff to be friendly and accommodating; they truly take pride in their work. Thank you once again for your valuable insights. We hope to welcome you back in the future. Best regards, Trammie Pham Front Office Duty Manager Batman’s Hill on Collins

Very basic and tiny

Tripadvisor 评级 3.0/5

Michele G 经 TripAdvisor 认证的评论

Standard rooms are very basic and tiny. Less than a foot between the bed and the door. Lighting not good for working at desk.

Dear Michele G, Thank you for your feedback regarding your recent stay. We appreciate your comments about the room size and lighting. Our standard rooms are designed for efficiency, and we strive to provide a comfortable atmosphere for all guests. Your insights are valuable to us. Kind regards, Troy Fraser Front Office Manager Batman’s Hill on Collins

Pretty much as forewarned.

Tripadvisor 评级 3.0/5

David F 经 TripAdvisor 认证的评论

We were warned it would be noisy and that was correct. It’s near the station and busy roads of course but the real problem is the lack of internal and external insulation. We asked for a quiet room and got one by the lift! We were moved the next day at our request. We booked it because of its location and that also proved to be accurate. A straight bus run into the station from the airport and we picked up the Avis hire car a few days later from the same location. Easy access to free public transport. It’s the only place in Oz so far where the coffee at the bar was poor (full of grounds). The staff were friendly. So overall as expected. But despite the location benefits we won’t be staying there again.

Dear David F, Thank you for taking the time to share your experience. We appreciate your feedback regarding the noise levels in our hotel, particularly given our proximity to public transport and busy roads. We strive to provide a comfortable atmosphere for all our guests, and we regret that your initial room assignment did not meet your expectations for a quieter environment. We are glad to hear that our team was able to assist you with a room change. We also value your comments about the coffee quality at our bar. Providing a pleasant dining experience is important to us, and your input will be taken into consideration as we continually seek to enhance our offerings. While we are pleased to know that you found our location convenient for transportation and access to local amenities, we are disappointed to learn that your overall experience did not lead to a desire to return. We hope you might reconsider in the future. Thank you once again for your insights. Best regards, Troy Fraser Front Office Manager Batman’s Hill on Collins

客户意见评级 5.0/5

Le S. 商务住宿 - 所有已确认评论

酒店很大，适合家庭居住，而且环境、地理位置都很好

Dear Le S., Thank you for your positive feedback. We are delighted to hear that you found our location convenient and suitable for families. It is our priority to provide a comfortable environment for all our guests. Best regards, Rabia Sharma Front Office Duty Manager Batman’s Hill on Collins.

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其他网络用户评价我们的酒店

  • 1,992 评论 9.6/10 位置
  • 2,069 评论 6.1/10 房间
  • 1,464 评论 8.2/10 服务
  • 29 评论 4.1/10 上网
  • 1,142 评论 5/10 舒适度
  • 718 评论 6.3/10 清洁度
  • 461 评论 4.4/10 设施
  • 328 评论 7.1/10 早餐

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