墨尔本斯宾塞瑞享酒店 4.5 星

Dear Kam P., Thank you for your feedback on your recent stay at Mövenpick Hotel Melbourne On Spencer. We are pleased to hear that you had a good check-in experience and found our reception service polite and meticulous. Your comments, translated as "Front desk service polite, good! Check-in handled very carefully!", are much appreciated. As an ALL Accor loyalty programme member with Classic status, we value your loyalty. We have noted your ratings for overall experience, accommodation, cleanliness, our team, check-out, and WiFi. We also appreciate your comment regarding "ease of access" as an area for improvement. Your feedback regarding your lunch experience and our sustainability initiatives is also noted. We are committed to continuously improving all aspects of our service and offerings. Thank you again for your review. We hope to have the opportunity to welcome you back to Mövenpick Hotel Melbourne On Spencer and provide an even more satisfying experience in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Feng, Thank you for your perfect 100/100 review! We are absolutely thrilled to hear that you had such an excellent stay, describing it as a "Good stay experience, excellent location, reasonable price." It's wonderful to know that you appreciated our staff's positive attitude, enjoyed the sparkling water, and felt secure with our strong privacy measures. Your perfect scores across all categories, including arrival, accommodation, cleanliness, our team, check-out, WiFi, and sustainability efforts, are incredibly rewarding for our entire team! As a valued Accor Classic status member, we especially thank you for your loyalty and for highly recommending us. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer again soon! Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Bin, Thank you for your feedback regarding your recent family stay. We are pleased to hear that you found our hotel service to be good and our location excellent. We also appreciate your high ratings for arrival, accommodation, cleanliness, our team, check-out, WiFi, and our sustainability initiatives. However, I am very sorry to learn that your sleep was affected by the 24-hour construction work outside, and that you were not informed about this in advance. We understand how disruptive this can be, and I sincerely apologize for the inconvenience and lack of peace it caused. We are actively reviewing our procedures to better inform guests about potential external disturbances and to mitigate their impact. While we do have earplugs available at reception to help, I regret if this was not sufficiently communicated or offered proactively. We hope that despite this issue, you had an otherwise pleasant stay in Melbourne. We sincerely hope you might consider giving us another opportunity to provide a superior experience, one that is more peaceful. Should you plan a future stay, please do not hesitate to contact me directly in advance. I would be pleased to personally oversee your arrangements and ensure your comfort. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Ping, Thank you for sharing your feedback regarding your recent stay with us. We\'re glad to see that you are a valued member of the ALL – Accor Live Limitless loyalty program and appreciate your insights as we strive to improve our services. We sincerely apologize for the issues you faced with the Wi-Fi connectivity during your stay. We understand how important reliable internet access is, and we\'ll be addressing this issue with our technical team to ensure better service for future guests. It’s great to hear that you enjoyed your breakfast and that the front desk staff were helpful during your stay. We will make sure to recognize the team member who provided you with maps and directions, as we believe exceptional service deserves to be acknowledged. We appreciate your ratings and constructive feedback, and we’ll use them to identify areas for improvement. Thank you again for your valuable comments, and we hope to welcome you back for a smoother stay next time. Warm Regards, The Mövenpick Team

Dear Yiu, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mövenpick Hotel Melbourne