墨尔本南码头诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 4,792 评论

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7 Convention Centre Place, 3006 南码头, 澳大利亚

描述

酒店其他优惠

  • 从酒店可直达墨尔本会议展览中心 (MCEC)

  • 所有房间和公共区域均覆盖免费无线网络

  • 欢迎探索南码头酒店，墨尔本新兴的约会、餐饮、购物和住宿天堂。

  • 健身中心 24 小时开放，配备最新的有氧和重量训练器材。

  • 酒店旁边的 DFO 奥特莱斯购物中心拥有 180 多家零售品牌店

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酒店位置

墨尔本南码头诺富特酒店

7 Convention Centre Place
3006 南码头
澳大利亚

GPS:-37.825365, 144.950306

电话
传真 +61 3 9058 0488

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  4,792 评论

TripAdvisor 评级  4.4/5  509 评论

卓越奖 2024

客户意见评级 4.0/5

Wang/jufeng 商务住宿 - 所有已确认评论

被子不舒服，没有窗，透气性一般。

您好， 感谢您选择诺富特墨尔本南码头酒店并分享入住体验。 我们很高兴得知您整体对住宿体验感到满意，这始终是我们团队努力的目标。 关于您提到的被褥舒适度问题，我们所有客房均配备四层枕头并可根据需求提供不同枕型选择。对于您反馈的网络连接速度，我们的高速WiFi已覆盖全酒店，技术人员会定期检查优化。 酒店毗邻DFO购物中心与墨尔本会展中心的地理位置，确实为商务旅客提供了极大便利。希望您下次能体验我们26楼行政客房的落地窗设计，那里可欣赏城市天际线全景。 期待您再次光临感受更完善的住宿体验。 此致 Novotel Melbourne South Wharf Team

Hotter than the sun

Tripadvisor 评级 1.0/5

Kerry M 经 TripAdvisor 认证的评论

Air conditioning so hot in 24/13 felt like we were in the tropics. Absolutely terrible experience given the ridiculous heat in the room. Staff noted an issue issue with the cooling but were less than helpful. Would have been better sleeping in the car parked below the hotel. Never staying here sfainy

Dear Kerry, Thank you for your feedback, and please accept our sincere apologies for the discomfort you experienced during your stay with us. We’re very sorry that the air conditioning in your room was not working properly. We understand how frustrating and uncomfortable this must have been, especially during warm weather. While our team did note the issue, it’s clear that we did not handle the situation as we should have, and for that, we truly apologize. Please be assured that we are actively working to resolve the issue with the cooling system to prevent this from happening again. Your experience is not the standard we strive to provide, and we regret that we fell short during your stay. We value your feedback and hope you’ll give us the opportunity to make it right in the future. If there’s anything further we can do to follow up on this, please don’t hesitate to reach out. Best regards, Novotel Melbourne South Wharf Team

Clean and comfortable, but fairly basic service and hotel.

Tripadvisor 评级 3.0/5

thetravellingmumma1 家庭住宿 - 经 TripAdvisor 认证的评论

Good value overall, but service and recognition fell short I made a last-minute booking with my children. Parking is next door at DFO, which cost $50. It’s a busy public car park for the shopping centre, so a bit tricky to manage if you’ve got young kids or a lot of luggage. Check-in was smooth enough, but the reception staff member was fairly indifferent – professional but not especially welcoming. About an hour later, she called my room to say she’d forgotten to deduct my Accor points, meaning I was overcharged and would need to go back to reception in the morning to sort a refund that would take several days to reach my card. Not ideal when travelling alone with children. The room itself was clean and comfortable, with basic amenities that were fine for the price. We slept quite well, though the air conditioning seemed to switch itself off automatically during the night. No welcome gift, upgrade, or acknowledgement of my Accor Platinum status, which was disappointing. Breakfast was decent. What really made it better was the lovely, helpful staff, one of the team went out of her way to bring me some avocado and olive oil as a vegan option as the choice otherwise was dry toast, or some salad or fruit. Limited choices otherwise, but their attitude was excellent and really lifted the experience. Overall, the stay was pretty good value, clean and comfortable, but some aspects of service and the lack of recognition for loyalty status let it down. I was intending to rebook tonight but still trying to decide.

Dear Elling, Thank you for your feedback concerning your stay with us. We appreciate you highlighting the comfort of your room and the efficiency of your initial check-in process. Our housekeeping team takes pride in maintaining high cleanliness standards, and we're pleased this contributed to your restful experience. However, we sincerely regret some aspects of your stay fell short of expectations. Please know we've shared your observations about service consistency with our front office team to reinforce our commitment to warm, attentive hospitality. Regarding climate control, we remind guests our individually adjustable systems are available 24/7 at the touch of a button. Nonetheless, we're delighted our breakfast team could enhance your mornings. Their dedication to accommodating dietary needs reflects our ongoing staff training initiatives, and we'll ensure your kind words reach them directly. We hope to be able to welcome you again. Best regards, Novotel Melbourne South Wharf Team

Great location for conference centre and DFO

Tripadvisor 评级 5.0/5

JimboHKM 商务住宿 - 经 TripAdvisor 认证的评论

Great location if you are attending a conference, literally next door. Standard corporate fare, great views from the higher floors. Breakfasts were pretty good, coffee service a nice touch. George the concierge certainly adds value

Dear Jimbo, Thank you for positively reviewing your recent stay. We're delighted you enjoyed our prime location near Melbourne's conference facilities and retail opportunities. It's wonderful you appreciated our breakfast offerings and specialty coffee service alongside the panoramic views from our upper floors. Our team takes pride in creating memorable moments, and we're thrilled George's attentive service enhanced your stay. We hope that we have the pleasure of welcoming you back again in the future. Best regards, Novotel Melbourne South Wharf Team

How one person makes a vast difference!

Tripadvisor 评级 5.0/5

Conradies4 商务住宿 - 经 TripAdvisor 认证的评论

The Novotel is very well located if you are attending an event at the MCC. In fact, it is possible to enter the convention center without leaving the hotel lobby and this is very convenient. Rooms are comfortable and roomy! What made our stay even better is the service we experienced with concierge, George. Rarely does one meet such a person with character, a sense of serving and utmost pride in dealing with customers. George belongs at a 5 star hotel with this work ethic and we will not forget how we were treated! Well done, George!

Dear Conrad, We sincerely appreciate your detailed feedback about your stay with us. We are delighted that your experience at Novotel Melbourne South Wharf exceeded your expectations. Your kind words about our team member George truly warm our hearts. His dedication to guest satisfaction exemplifies the values we hold dear. The seamless access to the Melbourne Convention Centre, along with the spacious accommodations, enhances the comfort of every stay. We take immense pride in our team members who consistently deliver remarkable service, ensuring guests feel valued throughout their time with us. We look forward to welcoming you back for another memorable stay. Best wishes, Novotel Melbourne South Wharf Team

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其他网络用户评价我们的酒店

  • 2,107 评论 9.2/10 位置
  • 2,696 评论 8.2/10 房间
  • 2,559 评论 8.5/10 服务
  • 63 评论 5.2/10 上网
  • 1,142 评论 8.8/10 清洁度
  • 581 评论 6.6/10 早餐
  • 512 评论 5.2/10 性价比
  • 427 评论 9/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。