墨尔本南码头诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 4,144 评论

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墨尔本南码头诺富特酒店 - Image 1
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7 Convention Centre Place, 3006 南码头, 澳大利亚

描述

酒店其他优惠

  • 从酒店可直达墨尔本会议展览中心 (MCEC)

  • 所有房间和公共区域均覆盖免费无线网络

  • 欢迎探索南码头酒店，墨尔本新兴的约会、餐饮、购物和住宿天堂。

  • 健身中心 24 小时开放，配备最新的有氧和重量训练器材。

  • 酒店旁边的 DFO 奥特莱斯购物中心拥有 180 多家零售品牌店

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酒店位置

墨尔本南码头诺富特酒店

7 Convention Centre Place
3006 南码头
澳大利亚

GPS:-37.825365, 144.950306

电话
传真 +61 3 9058 0488

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  4,144 评论

TripAdvisor 评级  4.5/5  483 评论

卓越奖 2023

Some Good Some Bad

Tripadvisor 评级 3.0/5

djh1 经 TripAdvisor 认证的评论

We just spent a night at the Novotel South Wharf and this was the third time we have stayed there. We were very happy with the service, I called during the week to request an extra chair in our room, and on check in they had that request and facilitated it immediately. We were also upgraded from a basic Queen to a King room which was nice. The room was exactly as described, had a reasonable view, an extremely comfortable bed and pillows and all the usual Novotel facilities. At around 6pm as we were about to start getting ready for dinner, there was an emergency announcement that we had to evacuate and to following the emergency directions. This is fine, but there were no directions whatsoever. My husband and myself, along with three others from another room walked down the stairs from the 20th to the 5th floor. We did not see or hear anyone else along the way. The emergency announcements continued on some floors as we passed but not all. When we finally reached the 5th floor where reception is located, we were greeted by a gentleman who stated that they thought it was a false alarm, but the fire brigade would check to make sure. The fire brigade strangely went up in the lift, which I always thought were turned off during emergencies. We were told that we had to wait on the 5th floor for the all-clear. We waited for a considerable time whilst other people came and went, all going up and down the lifts. New guests were checking in and going up the lifts too. After some time, I went to the reception desk, to be told they had no idea what was going on and we could go back to our rooms. We found the entire experience extremely disorganised and if there actually had been an emergency, very frightening as no one seemed to know what to do. I do think that Novotel need to do a lot more staff training in this area. Breakfast on Sunday morning was also very disorganised. We had to pay a 10% weekend surcharge which hadn’t been mentioned before, yet they were extremely lacking in staff. The staff that were there though were excellent and worked very hard indeed. The food itself was very good, but again due to the lack of staff, lots had run out and there were long waits for them to be refilled. I don’t think I would stay again unfortunately until they sort out their staff training issues and possibly hire more people.

CONVENIENT & PLEASANT!

Tripadvisor 评级 5.0/5

Angelina B 经 TripAdvisor 认证的评论

This hotel was very convenient for our needs. The staff was friendly and helpful. Front desk is open 24/7. Thank you Novotel Hotel staff and others that helped us. The room was clean and comfortable. The bathroom was excellent. By the way, check in is on level 5

Dear Guest, Thank you for reviewing your recent stay at our hotel. We're delighted to hear that our staff made a positive impression and that our 24/7 front desk service contributed to your pleasant stay. It's also wonderful to know you found your room to be clean and comfortable, reflecting our commitment to the highest standards of hygiene and comfort under our ALLSAFE accreditation. The excellence of our bathroom facilities is a detail we're particularly proud of, ensuring guests like you have a rejuvenating experience. We look forward to seeing you again very soon. Best wishes, Novotel Melbourne South Wharf Team

South Wharf delight

Tripadvisor 评级 5.0/5

David T 经 TripAdvisor 认证的评论

Awesome location, lots of staff around to help, well appointed rooms. Neat and tidy. Perfect for short stays. No next room noise and good nights rest are all you can ask for! Close to DFO, restaurants, bars, car parking, access to CBD and cafes.

Dear David, Thank you for this positive review of your stay. We're thrilled to hear that our strategic location provided you with the convenience you desired and that our team's presence added to the comfort of your visit. It's wonderful to know that you found the rooms to be well-appointed, neat, and tidy, ensuring you had a good night's rest. We take pride in offering a quiet environment for our guests, and your confirmation of 'no next room noise' is particularly gratifying. Your commendation of our proximity to the DFO, eateries, and the CBD highlights the ideal positioning of our hotel for both shopping and exploring the city. Thank you again; we look forward to welcoming you back soon. Kind regards, Novotel Melbourne South Wharf Team

Good hotel, disappointing service.

Tripadvisor 评级 2.0/5

Journey02457315460 Couples - 经 TripAdvisor 认证的评论

This a nice hotel in a good location. However I stayed there on a Saturday night and the alarms went off at 1am. The alarm going off and evacuating the building was fine and an acceptable event but there was not one staff member there to reassure guests or provide information about what was happening. One of the other guests spoke to the firemen and was told the alarm went off due to steam from a shower. While accidents happen I think it’s very important that guests are kept informed about what’s happening. Not one staff member was present at the time nor did the staff member mention the occurrence at check out the next day. I expected better.

Dear Journey, Thank you for taking the time to share your feedback. We're pleased you appreciated our hotel's advantageous location, which offers direct access to the Melbourne Convention & Exhibition Centre and proximity to the South Wharf DFO Shopping Centre. It's also heartening to hear that the design of our accommodations met your expectations. Regarding the incident with the fire alarm, we apologize for any inconvenience you experienced. We aim to provide clear communication and support during any unforeseen events and will review our procedures to ensure guests are better informed in the future. Our team is committed to the highest standards of guest service, and we regret that we did not fully meet these during your stay. We hope we can provide you with an improved stay in the future. Kind regards, Novotel Melbourne South Wharf Team

位置好，附近有商场，草坪，湖

客户意见评级 4.5/5

匿名 家庭住宿 - 所有已确认评论

工作人员服务态度不错，酒店点的餐也很好吃，早餐如果再丰富一些就更好了。

親愛的，感謝您選擇入住我們的酒店並留下寶貴的評論。 我们很高兴知道您对酒店的地理位置和附近的商场、草坪、湖泊感到满意。我们的员工也很荣幸得到了您对他们服务态度的肯定。至于您提到的早餐，我们一直在努力为客人提供多样化的早餐选择，并且我们酒店位于南码头DFO购物中心对面，提供了方便的购物和餐饮体验。 我们诚挚期待您的再次光临，祝您旅行愉快，一切顺心！ Novotel Melbourne South Wharf Team

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其他网络用户评价我们的酒店

  • 2,149 评论 9.1/10 位置
  • 2,849 评论 8.3/10 房间
  • 2,509 评论 8.6/10 服务
  • 31 评论 7.1/10 上网
  • 1,116 评论 8.7/10 清洁度
  • 629 评论 6.3/10 早餐
  • 463 评论 5.4/10 性价比
  • 430 评论 9.2/10 氛围

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