Novotel Melbourne South Wharf 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 4,460 件のレビュー

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

説明

ホテルのその他の情報

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

当ホテルの客室

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ホテル所在地

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

電話番号
ファックス +61 3 9058 0488

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  4,460 件のレビュー

トリップアドバイザーの評価  4.5/5  490 件のレビュー

2024エクセレンス認証

Thoroughly recommended stay at Novotel South Wharf

トリップアドバイザーの評価 5.0/5

36Peter36 トリップアドバイザー認証口コミ

First time to stay at this big complex its a beautiful modern hotel. As a Platinum Accor member enjoyed the benefit of an upgrade to a superior room virtually a suite. Views and facilities were top class. Appreciated the service of the concierge Narendra and all staff at check in and restaurant. Very good food for breakfast buffet which can get busy but it is well managed. Great bathroom and walk in shower. Comfortable and easy to control heating/cooling. Access driving in can be a bit awkward.

Dear Peter, Thank you for taking the time to share your review. We are thrilled to hear that your first visit to our establishment left such a wonderful impression. We are delighted that you enjoyed the upgrade to a superior room and found the views from our hotel exceptional. It is our pleasure to provide facilities that cater to the comfort and satisfaction of our guests. Moreover, we are pleased that the service provided by our concierge Narendra and the staff at both the check-in and our restaurant met your expectations. It is great that the breakfast buffet was to your liking, offering a variety of nutritious and delightful options to start your day. However, we understand that accessing our hotel by car can sometimes be challenging. We appreciate your feedback on this matter and would like to apologize for any inconvenience it may have caused during your arrival. Nonetheless, we are happy to hear your positive remarks about the bathroom amenities, particularly the walk-in shower, and that you experienced ease in managing the heating and cooling in your room to ensure a comfortable environment throughout your stay. Finally, your acknowledgment of our location, directly across from the South Wharf DFO Shopping centre and with direct access to the Melbourne Convention & Exhibition Centre, is greatly appreciated. We hope we will have the opportunity to see you again in the future. Best regards, Novotel Melbourne South Wharf Team

Perfect for the solo traveller

トリップアドバイザーの評価 4.0/5

stressbunny トリップアドバイザー認証口コミ

Novotel South Wharf is the hotel if you are attending events at the convention centre - you don't even have to go outside to walk between locations! This was perfect for me as a solo traveller attending evening events and not having to worry about public transport and safety later at night. The kingbed was super comfortable with a choice of pillows and the room had everything I needed (except hot chocolate sachets so byo). I was able to purchase happy hour wines at the bar downstairs and bring them back to my room which was an extra plus for snuggling in. Staff were so friendly and welcoming. I would thoroughly recommend this Novotel

Dear Bunny, We would like to thank you for this review about your recent experience in our hotel. We are delighted that your attendance at events was made easy by our direct access to the Melbourne Convention & Exhibition Centre, ensuring your safety and convenience as a valued solo traveler. It is wonderful that our comfortable king bed and a variety of pillow choices contributed to a restful night's sleep, and that the amenities provided in your room met your needs. However, we regret to hear that you missed having hot chocolate sachets in your room. While we offer a selection of coffee and tea, we appreciate your suggestion and will consider adding more variety to our beverage offerings. Nonetheless, we are pleased that you were able to enjoy the happy hour wines from our bar, enhancing your experience of snug relaxation in your room. Our staff will be heartened to know that their friendliness and welcoming nature were highlights of your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Novotel Melbourne South Wharf Team

Conference travel

トリップアドバイザーの評価 5.0/5

MummyFreckle トリップアドバイザー認証口コミ

Perfect location for conference centre events. Check in easy (even with some challenges) super helpful staff. Great room. I have to say a huge thank you to the amazing concierge George, he went above and beyond to help me, and absolutely made my trip.

Dear Guest, Thank you for this great review. We are thrilled that your time at Novotel Melbourne South Wharf was memorable and positive. We are delighted that you appreciated the convenient location directly opposite the South Wharf DFO Shopping Centre and with direct access to the Melbourne Convention & Exhibition Centre, ensuring ease of travel for conference attendees like yourself. It is wonderful to hear your commendation of our staff and particularly George, who takes great pride in offering exceptional service to our guests. Moreover, we are pleased that your room met your expectations, providing you with the comfort and modern amenities that we strive to deliver for every stay. We look forward to welcoming you back soon. Kind regards, Novotel Melbourne South Wharf Team

客目線の不足

お客さまの声 2.5/5

T.y. ビジネス - 確認済みレビュー すべて

冷蔵庫に水がない。備え付けのポットや、スティックコーヒーやた紅茶などがない。部屋の中にWi-Fiやパスコードのメモなどがなく受付時にも案内がなかった。Wi-Fiも他のホテルと比べて仕組みがわかりにくく、Accorのメンバーになる必要があるなど、カスタマーフレンドリーではないと感じました。また、すりガラスの長さが短く、シャワーを浴びると水滴で床が濡れるのも不快でした。好立地であることや室内やリネンの清潔感、食事のクオリティ、グラウンドフロアのスタッフの接客態度の良さには満足しましたが、全体的にホテルの経費削減の影響が宿泊客まで及んでいるような印象が残り、心からの満足感は得られませんでした。

Teppei 様 この度は、Novotel Melbourne South Wharfにご宿泊いただきまして、誠にありがとうございました。 お客様からの清潔な室内とリネン、そしてスタッフの接客態度の良さに関するお褒めの言葉を頂戴し、私たちは大変嬉しく思っております。グラウンドフロアのチームは、お客様に印象的な滞在を提供するために尽力しており、その努力が実を結んだことを誇りに思います。 しかしながら、お客様がご滞在中にいくつかの不便を感じられたことについて、心よりお詫び申し上げます。冷蔵庫に水がない点や、Wi-Fiの接続方法、シャワーの設計については、お客様の快適性を向上させるために重要なポイントであることを認識しており、今後のサービス向上のために真摯に検討させていただきます。 それでも、素晴らしいロケーションと食事の質をお楽しみいただけたことに感謝しております。特に、イタリアン料理レストラン「Mr Carparno Dining」にて提供される伝統的なイタリアンディッシュをご堪能いただけたこと、またメルボルンの活気あるサウスワーフプロムナードに位置する当ホテルのロケーションがお客様のご滞在をより豊かなものにしたことを嬉しく思います。お客様からのフィードバックは、私たちのサービスを改善するための貴重な一助となります。 ご意見とご感想をお寄せいただき、ありがとうございました。またのお越しをお待ちしております。 Novotel Melbourne South Wharf Team

South Wharf accommodation that doesn't disappoint.

トリップアドバイザーの評価 4.0/5

Rick2910 トリップアドバイザー認証口コミ

We stayed at the Novotel South Wharf while working at a function in the MCEC. The staff were all very friendly, and did their best to assist with any requests. The design of the entrance is a little odd. You take a lift to level 5 to get to reception, then a separate set of lifts to get to the room floors. Not a problem, but interesting and I haven't seen this in any other hotel where I have stayed. The room was spacious, bed comfortable and all the amenities worked as expected. As Accor members, the complimentary bottle of sparkling was a nice touch. For us, the location was perfect for our work days, and the dining options around the hotel gave us plenty of choice. I'd suggest avoiding the internal restaurant, Mr Carpano, based on our disappointing experience there. Overall, a nice looking hotel and comfortable rooms when you have to be away from home.

Dear Rick, Thank you for taking the time to share your review. We are thrilled that our attentive team members, spacious accommodations, and the thoughtful gesture of a sparkling bottle for our Accor members made your visit enjoyable. Offering comfortable and well-appointed rooms is a cornerstone of the experience we strive to provide at Novotel Melbourne South Wharf. However, we regret to hear that your dining experience at Mr Carpano did not meet your expectations. While our restaurant prides itself on delivering authentic Italian cuisine in a rustic and seasonal menu, we understand that we have the opportunity to further enhance our culinary offerings and will take your feedback into serious consideration. Nonetheless, it is fantastic that the hotel's prime location proved to be convenient for your work commitments, and that the variety of nearby dining options added value to your stay. Our position in the historic South Wharf Promenade, directly across from the DFO Shopping Centre and with direct access to the Melbourne Convention & Exhibition Centre, indeed places us in the heart of Melbourne's vibrant scene. We hope we will have the opportunity to see you again in the future. Best regards, Novotel Melbourne South Wharf Team

との提携 TripAdvisor

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周辺の他の施設

South Wharfのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。