新加坡乌节铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 3,440 评论

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新加坡乌节铂尔曼酒店 - Image 1
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乌节路 270 号, 238857 新加坡, 新加坡

描述

酒店其他优惠

  • 酒店地处新加坡的门户位置，步行 5 分钟即可到达乌节路和萨默塞特地铁站。

  • 配备高科技设施的时尚客房和套房，可以欣赏到新加坡的美丽景色

  • 智能服务涵盖雅高数字客房钥匙等技术

  • 现代风味的亚洲美食体验

  • 一间全新的无柱画廊空间和三间会议室

我们的客房

酒店位置

新加坡乌节铂尔曼酒店

乌节路 270 号
238857 新加坡
新加坡

GPS:1.30344, 103.83624

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  3,440 评论

客户意见评级 1.5/5

Ming J. L. 朋友住宿 - 所有已确认评论

第二天要求换床单，没换。有头发没拿掉

Dear Ming J. Thank you for taking the time to share your experience with us. We sincerely apologise for the disappointment and discomfort caused, particularly as your request for a sheet change was not attended to and the bed linen did not meet our cleanliness standards. This is certainly not the experience we want any guest to have. Please be assured that your feedback has been shared with our Housekeeping team for immediate review and corrective action to prevent a recurrence. We truly regret that we fell short on this occasion and hope to have the opportunity to welcome you back for a much-improved experience. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

客户意见评级 1.0/5

Zhengming W. 商务住宿 - 所有已确认评论

1、作为国外游客，对贵国是充满期待和热情来商谈旅游的。故经朋友推荐选择了贵店，在中国第三方平台下单预定，但是由于着急填错了姓名的一个字母，又着急打印出行程单以备海关使用，所以提交申请修改，可是20分钟过去仍未通过修改申请，所以我只能退订重新下单。但是贵店扣除了我4000元的预定金额，我反复联系第三方平台交涉，得到的答案都是酒店系统原因无法退还。在我本人到达贵店后又与贵店前台交涉，答案仍然是无法修改贵店系统的规则。对此我无法理解，也改变了我此次出行的对贵国和贵店的印象。是否对游客和消费者太过死板，苛刻。我只是修改信息代价如此之大，且我还是作为消费者的身份，这在中国是绝不会发生的，建议贵店修改规则，给客户解释的机会。 2、我住的房间里柜门一边老旧不容易拉开，所以第一天没找到拖鞋和吹风机 3、建议Wifi在房间有链接提示 4、建议洗澡间有架子可以放客户随身用品

Dear Zhengming Thank you for sharing your experience with us. We are truly sorry for the frustration and distress this situation has caused. To clarify, modification requests submitted via third-party booking platforms are first routed through the platform’s system before being transmitted to the hotel for review. Under normal circumstances, a minor correction such as a single letter in a guest’s name would not pose an issue for us. However, due to the time-sensitive nature of your request and the short interval between the modification request and the subsequent cancellation, the request may not have reached us or been processed before the reservation was cancelled. As the cancellation was made on the same day through the third-party platform, the system automatically applied a cancellation charge equivalent to the first night, in accordance with the platform’s cancellation policy. We kindly recommend contacting the third-party booking agent directly. They may reach out to us on your behalf, and we will be happy to confirm that the hotel would have been agreeable to the name correction. We appreciate your patience and hope to have the opportunity to restore your confidence in our service. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

客户意见评级 0.5/5

Pik A. L. 家庭住宿 - 所有已确认评论

前台客服态度很差，给脸色顾客看

Dear Pik A., Thank you for sharing your feedback with us. We are truly sorry to learn that your experience with our front desk service did not meet your expectations. Providing warm, respectful, and professional service is a core value of our hotel, and it is disappointing to hear that this was not reflected during your interaction. Please be assured that your comments have been shared with our Front Office leadership team for immediate review and follow-up, including reinforcement of service standards and ongoing training. We value your feedback as it helps us improve, and we sincerely hope to have the opportunity to welcome you back for a more positive experience in the future. Best regards, Jessie Lim Hotel Manager Pullman Singapore Orchard

客户意见评级 3.0/5

Yanting W. 商务住宿 - 所有已确认评论

浴室设计缺陷，每次洗澡水都会溅出来很多。房间没有大桌子，东西没地方放。

Dear Yanting Thank you for taking the time to share your feedback with us. We’re sorry to hear about the inconvenience caused with the bathroom issues. Your comments have been shared with our team for review as we continue to look into practical improvements. We also acknowledge your comments regarding the room layout and the absence of a larger table, and we appreciate you bringing this to our attention. Thank you for staying with us, and we hope to welcome you back again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

客户意见评级 4.0/5

Jiang B. Z. 商务住宿 - 所有已确认评论

位置好 床舒服

Dear Jiang B. Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

其他网络用户评价我们的酒店

  • 1,884 评论 9.8/10 位置
  • 1,850 评论 7.3/10 房间
  • 2,641 评论 8.8/10 服务
  • 24 评论 8.6/10 上网
  • 722 评论 6.9/10 清洁度
  • 662 评论 7.5/10 食物
  • 505 评论 7.5/10 早餐
  • 285 评论 6.8/10 性价比

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