Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your thoughtful review following your recent stay with us. We are delighted to know that you had an overall pleasant and satisfying experience. Your kind words are truly appreciated and serve as a great source of encouragement for our entire team. At the same time, we sincerely appreciate you bringing to our attention the inconvenience you experienced due to the noise from a staff access door opening and closing during your stay. We understand that even seemingly minor disturbances can affect the overall comfort and quality of a guest's experience, and we are truly sorry for the inconvenience caused. Please be assured that your feedback has been shared with the relevant departments for review. We will assess the operation and condition of the staff door and explore appropriate measures to minimize noise and enhance the comfort of our guests. Your valuable feedback helps us improve both our facilities and service, and we are grateful that you took the time to share your experience. Once again, thank you for choosing Pullman. We sincerely look forward to welcoming you back and providing you with an even more comfortable and seamless stay. Warm regards, Jackson Lim Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Ted Sin Front Office Duty Manager

Dear Valued Guest, First and foremost, we sincerely thank you for choosing to stay with us and for taking the time out of your busy schedule to share your valuable feedback. We deeply apologize that your recent stay did not meet your expectations and that we were unable to provide you with a fully satisfying experience. Each guest’s experience is incredibly important to us, and we continually remind ourselves of the responsibility to ensure that every stay is both comfortable and memorable. We will conduct an internal reinspection of the shower drainage system. Your feedback has been shared with our entire team, including management, and we have taken measures to review and improve our services comprehensively. This experience has been a valuable learning opportunity for us, and we are committed to making ongoing improvements to deliver a higher level of hospitality and satisfaction to all our guests. We sincerely hope to have the opportunity to welcome you back in the future and to provide you with an even more enhanced and memorable stay. Thank you once again for choosing our hotel, and we wish you peace and happiness in all your days ahead. Kind regards, Ted Sin Front Office Duty Manager

Dear Valued Guest, First and foremost, we sincerely thank you for choosing to stay with us and for taking the time out of your busy schedule to share your valuable feedback. We deeply apologize that your recent stay did not meet your expectations and that we were unable to provide you with a fully satisfying experience. Each guest’s experience is incredibly important to us, and we continually remind ourselves of the responsibility to ensure that every stay is both comfortable and memorable. Your feedback has been shared with our entire team, including management, and we have taken measures to review and improve our services comprehensively. This experience has been a valuable learning opportunity for us, and we are committed to making ongoing improvements to deliver a higher level of hospitality and satisfaction to all our guests. We sincerely hope to have the opportunity to welcome you back in the future and to provide you with an even more enhanced and memorable stay. Thank you once again for choosing our hotel, and we wish you peace and happiness in all your days ahead. Kind regards, Ted Sin Front Office Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Ted Sin Front Office Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Ted Sin Front Office Duty Manager

この度はPullman Ambassador Seoul Eastpoleにご宿泊いただき、誠にありがとうございます。 また、ご滞在に関する温かいご感想をお寄せいただき、心より御礼申し上げます。 お客様からの励みとなるお言葉は、私どもスタッフ一同にとりまして大きな喜びであり、さらなるサービス向上への原動力となっております。 ご滞在中、全体的にご満足いただけたご様子を拝見し、大変嬉しく存じます。 私どもは、すべてのお客様に心からおくつろぎいただき、快適にお過ごしいただけるよう努めることを何よりも大切にしております。 今後とも、より一層きめ細やかなサービスとおもてなしで、思い出に残る上質なご滞在をご提供できますよう、スタッフ一同精進してまいります。 改めまして、この度は貴重なご意見を賜り、誠にありがとうございました。 また近い将来、お客様を再びお迎えできます日を心よりお待ち申し上げております。 Duty Manager Damon Lee

お客様へ, こんにちは。この度は、Pullman Ambassador Seoul Eastpoleをご利用いただき、心より御礼申し上げます。 また、ご多忙の中、温かいお言葉ならびに貴重なご意見をお寄せいただきましたこと、重ねて御礼申し上げます。 頂戴いたしましたご意見を真摯に受け止め、下記の通り改善に努めてまいります。 1．シャワールームのゴムパッキン部分より水が溢れてしまった件につきまして、ご不便をお掛けしましたことを深くお詫び申し上げます。当該箇所につきましては、補強および改善対応を行うよう準備を進めてまいります。 2．客室内への追加鏡の設置につきましては、前向きに検討させていただきます。 3．ゴミ箱につきましては、現在トイレ内に設置しておりますが、洗面台下への追加設置が可能かどうか、関係部署と協議してまいります。 なお、歯ブラシ・歯磨き粉の有料提供につきましては、韓国国内の政府規制により、すべてのホテルにおいて有料販売が義務付けられております。何卒ご理解賜りますようお願い申し上げます。 改めまして、この度は貴重なご意見をお寄せいただき誠にありがとうございました。 またお客様をお迎えできます日を、スタッフ一同心よりお待ち申し上げております。 ありがとうございます。 Duty Manager Damon Lee

Dear Valued Guest, First and foremost, we sincerely thank you for choosing to stay with us and for taking the time out of your busy schedule to share your valuable feedback. We deeply apologize that your recent stay did not meet your expectations and that we were unable to provide you with a fully satisfying experience. Each guest’s experience is incredibly important to us, and we continually remind ourselves of the responsibility to ensure that every stay is both comfortable and memorable. Your feedback has been shared with our entire team, including management, and we have taken measures to review and improve our services comprehensively. This experience has been a valuable learning opportunity for us, and we are committed to making ongoing improvements to deliver a higher level of hospitality and satisfaction to all our guests. We sincerely hope to have the opportunity to welcome you back in the future and to provide you with an even more enhanced and memorable stay. Thank you once again for choosing our hotel, and we wish you peace and happiness in all your days ahead. Kind regards, Front Office Duty Manager Ted Sin.

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Hayden Kim - Duty manager Rooms Division

Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Front Office Duty Manager Ted Sin.

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Front Office Duty Manager Ted Sin.