ノボテル アンバサダー ソウル 江南 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,201 件のレビュー

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  • シンノンヒョン駅や COEX 近くの江南地区に位置し、空港へのアクセスも便利です

  • 332 室のモダンな客室と 400 名様まで収容可能な 12 室のビジネスミーティングルーム

  • 各国料理からビストロ料理まで取り揃えた 4 つの豪華なレストランとバー

  • 快適でプライベートな空間にてお客様のビジネスニーズに対応する Web/インターネットコーナーと無料の Wi-Fi

  • 健康およびリラクゼーション施設:プール、ジム、サウナ、ゴルフ場

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ホテル所在地

ノボテル アンバサダー ソウル 江南

130 BONGEUNSA-RO, GANGNAM-GU, 韓国
06124 ソウル
韓国

GPS:37.505258, 127.028829

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,201 件のレビュー

トリップアドバイザーの評価  4.5/5  2,211 件のレビュー

2024エクセレンス認証

Decent Stay, But Lacked a Memorable Touch

トリップアドバイザーの評価 2.0/5

Escape29216682237 ファミリー - トリップアドバイザー認証口コミ

My stay at Novotel was generally fine, but there wasn’t anything particularly impressive about the experience. The staff provided service at a basic level; they were neither exceptionally friendly nor unfriendly, which left the service feeling somewhat ordinary and unremarkable. The condition of the room was acceptable overall, but there were some noticeable shortcomings in cleanliness. Dust was visible in several areas of the room, which gave the impression that housekeeping could use more attention to detail. Small details like these can significantly impact the overall guest experience, and I believe this is an area that requires improvement. While there wasn’t anything major to complain about, there also wasn’t anything that stood out to make me want to return. Given the expectations associated with the Novotel brand, the overall experience felt quite average and unmemorable.

Dear Guest, Thank you for sharing your feedback about your recent stay at Novotel Ambassador Seoul Gangnam. Your comments are truly valuable to us, as they help us identify areas where we can improve and enhance the guest experience. We sincerely regret that your stay did not meet your expectations and that we fell short in delivering a memorable and exceptional experience. Providing warm, attentive, and personalized service is one of our top priorities, and we apologize for not leaving a lasting positive impression. We also apologize for the shortcomings in room cleanliness that you encountered. This is not reflective of our usual standards, and we have shared your feedback with our housekeeping team to ensure greater attention to detail moving forward. At Novotel Ambassador Seoul Gangnam, we are committed to creating a comfortable and welcoming environment that encourages our guests to return. Your feedback serves as a valuable reminder of the areas where we can do better, and we will take the necessary steps to improve. Thank you once again for taking the time to share your experience. We hope to have the opportunity to welcome you back in the future and provide you with a truly memorable stay. Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

Great place to stay

トリップアドバイザーの評価 5.0/5

1962PaulH ビジネス - トリップアドバイザー認証口コミ

A very good hotel with very friendly and professional staff ! I stayed her many times and every time I had a great stay.

Dear Guest, Thank you for your excellent rating you gave us following your recent stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you. Sincerely, Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

Not too bad, but more options in the location at this price point

トリップアドバイザーの評価 3.0/5

rhchoice Couples - トリップアドバイザー認証口コミ

Partner and I stayed at Novotel Gangnam, on Dec 27th. Pros: - Reception was attentive and thoughtful. Our Accor membership was recognised and they booked us for a higher floor than the originally booked. Despite the early check-in option not being available, we were happy with the way staff handled our queries. - despite the age of the hotel, we found the room had everything that we needed for a restful stay. - breakfast options were ample, although it does get fairly busy around the peak hours. We were fortunate enough to get a table (for two guests + a visitor) out of the way. Cons: - in contrast to the reception, concierge lacked order and was half asleep. Multiple times, we had to grab their attention by peeking over their stand/table and actually ask them to hold on to our luggage. - this place weirdly has a club on the ground floor next to the reception. I didn’t seem like it was a facility for the hotel guests but the locals in the area. Just not what I’d personally want to see/hear on our vacation - lacks accessibility by footpath in to the hotel. It’s located on a hill with two driveways with busy entrance/exits for the cars. Didn’t feel the safest way walking in and out if you are travelling by feet near the hotel

Dear Guest, Thank you for sharing your detailed feedback regarding your recent stay at Novotel Ambassador Seoul Gangnam. We truly appreciate the time you’ve taken to provide us with your thoughts, as it helps us continuously improve the guest experience. We are delighted to hear that you found our reception team attentive and thoughtful, and that their efforts to recognize your Accor membership and assign you a higher floor contributed positively to your stay. It is also wonderful to know that you were pleased with your room and the variety of breakfast options we offer. Ensuring a restful and satisfying experience for our guests is always our priority. On the other hand, we sincerely regret the aspects of your stay that fell short of your expectations. Your feedback about the concierge service has been noted, and we will address this with our team to ensure a more organized and attentive approach moving forward. Once again, thank you for your valuable input. We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations. Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

安心で快適なサービスでした

お客さまの声 5.0/5

越智麻美 一人 - 確認済みレビュー すべて

急な連泊にも、親身に対応してくださって、色々と良くしてくださった、日本人スタッフの鈴木さんに感謝したいです。 部屋は、多少古いところも見受けられますが、全く問題なく綺麗で清潔、広さも心地よくちょうどいい広さで安心してくつろげることができました。 また機会があれば泊まります! ありがとうございました♪

ASAMI O. 様 この度は、Novotel Ambassador Seoul Gangnam でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Kate Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…

快適な滞在

お客さまの声 4.5/5

あや ファミリー - 確認済みレビュー すべて

キレイでスタッフの方も親切でした! 日本語が話せる方いなかったので少し不安でした。

K. 様 この度は、ノボテル アンバサダー ソウル カンナム ホテルにご宿泊いただき、誠にありがとうございます。 韓国でのお時間はいかがでしたでしょうか? 私どもはご宿泊いただくすべてのお客様へ、ソウルの中心地であるカンナムにて特別なご宿泊体験をご提供できるよう、最善を尽くしております。 お客様が快適なお時間をお過ごしいただけたのであれば、私どもにとってこの上ない喜びでございます。 改めまして、私どもホテルをお選びいただき、そしてご宿泊後にレビューをお寄せくださったことに、心より感謝申し上げます。 今後も、5つ星ホテルにふさわしいご宿泊体験をご提供できるよう、従業員一同、最善を尽くしおもてなしさせていただきます。 またお目にかかれますことを、心よりお待ち申し上げております。 Kate Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…

との提携 TripAdvisor

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  • 100 件のレビュー 8.7/10 ウェルネス・温泉エリア

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