アンバサダーソウル - プルマンホテル

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 713 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Easy access to subway station, Seoul KTX station and shopping districts

  • 25-meter outdoor swimming pool with sun deck and cabana

  • Simmons BeautyRest bedding

  • Free Wi-Fi and Smart LED TV (65') in all guestrooms

当ホテルの客室

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ホテル所在地

アンバサダーソウル - プルマンホテル

287, Dongho-Ro, JOONG-GU
04618 ソウル
韓国

GPS:37.560355, 127.002425

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  713 件のレビュー

トリップアドバイザーの評価  5.0/5  303 件のレビュー

2023エクセレンス認証

Please Avoid This Hotel At All Time - Privileged Members Means Nothing To Them

トリップアドバイザーの評価 1.0/5

Sherpa56159141247 トリップアドバイザー認証口コミ

I am supposed to have my stay there next week for the 2nd time, due to convenience of location for my business purpose. Therefore decided to give it a try for one more time despite the last unpleasant stay, to see if there is any improvement. I had a real horrible experience with this hotel last year Aug, basically all my reasonable requests (which have been granted all the time by other Accor hotels in Seoul and worldwide - complimentary room upgrade and additional guest for executive lounge access, late check-out) were rejected completely initially despite the fact that I was a Platinum member. What really make me lost it was when the hotel wanted to charge me for accessing to hot pool / cold pool and sauna usage, and also a few other negligence treatment by their staffs. Escalations done and finally they gave in. Complaints were filed by me to AccorPlus and ALL Loyalty & Guest Experience - frankly not much help in terms of driving improvement based on my encounter today which to be described below. Today I write in to put up my usual request for: 1. complimentary room upgrade 2. complimentary access to hot pool / cold pool / sauna facilities 3. x1 guest to the executive lounge 4. late check-out Answers were - sauna and x1 guest to executive lounge need to pay, room upgrade subject to availability (standard answer), and only late check-out is a yes answer. This is the value for me as an ALL Diamond member ! Ridiculous ? I have stayed in many hotels (including non-Accor) worldwide and this is the only hotel that insist on charging for sauna facilities and additional x1 guest to executive lounge. Sorry Pullman Ambassador Seoul - I had cancelled my reservations for next week, and will NEVER book your hotel again in future. For readers that have intention to stay in this hotel, especially if you are ALL privileged members - please take note of my encounters above.

You’re better off staying in Mercure Hongdae than this property, at least they have 5 star service there.

トリップアドバイザーの評価 1.0/5

341jonathanh Couples - トリップアドバイザー認証口コミ

Avoid this hotel at all cost especially if you are an Accor Gold member or Silver. They don’t give a damn about your loyalty. They charge you $6 per toothbrush (even budget hotels like ibis doesn’t do that) I felt like I was cheated into paying for 5 star service and ended up getting 2 star service. (1) Arrived early in the morning at 8am and was hoping to do a pre-check in so that I can just collect keys later in the afternoon once room is ready, the reception staff said they can’t do any pre-check-in for me and I can only do it once the room is ready which is pretty odd since I can do this in most hotels that I’ve stayed at. (2) when we came back in the evening ready for check-in, the agent acknowledged that I’ve put in a note that it’s me and my wife’s wedding anniversary, but she told us with a smile that she’s sorry that there’s no amenity that they could give us (not even an anniversary note) yeah, they’re that terrible. (3) after discovering that they were charging per use of toothbrush for $6, I’ve lost it and went charging at the reception and demanded for the manager, the manager took his time and I waited in the lobby for 10mins while he was just at the reception and I have to force myself to speak with him. He was almost useless and explained that they are charging amenities in the room due to government policy (which is BS as we’ve stayed in Mercure Ambassador Hongdae the following day and they never had any price/charges on their toothbrush or room amenities) To be fair with him at least he came into his senses and corrected things after I went back to my room. You’re better off staying in Mercure Ambassador Hongdae as they at least have a 5 star service compared to Pullman Ambassador which has a cheap 2 star service. I don’t think they should even put Pullman name in this property as it was clearly not a Pullman service staying in this hotel which upsets me as I’ve been loyal to this brand and a Gold member.

Beautifully Renovated Hotel near Dungguk University Train Station

トリップアドバイザーの評価 5.0/5

prestontan Couples - トリップアドバイザー認証口コミ

Stayed at The Ambassador Seoul – A Pullman Hotel from 18 December to 23 December 2023. We stayed 4 times in the past but this is our first visit after the renovations during the years of the pandemic. We were checked-in by Mr Douglas at the lounge and we are happy to report that the hotel acknowledges A+ Platinum status. We were given a room upgrade, lounge access and breakfast. Welcome gift includes a bottle of wine and some pastries. The welcome gift is the BEST of our stays in 2023! We were given Room 1417. It is interesting that in the name of being environmentally-friendly, the hotel no longer provides any dental kit. So we had to buy toothbrushes ourselves which we dispose of after our stay. It would be good if the hotel provides the option of buying toothbrushes from them upon checking in. We were also told that if we would be charged if we removed the bottles of shower gel, shampoo and conditioner. While it is good to let us know, I strongly doubt if hotel guests would take such half bottle of toiletries back home. Unlike the other reviewers, we found the front desk receptionists extremely welcoming, warm and friendly. Douglas and a handsome young gentleman on duty on 19 December at the lounge were also foreigner-friendly. The young man spoke good English and could answer a query I had of a beautiful building facing the lounge. I’m sorry I didn’t get his name. The spread during breakfast and evening canapes was good to say the least. There was a different dish during breakfast one morning although the spread every other morning and during happy hours every evening remained status quo. So, if you get tired of the same food quickly, just try it once. The lounge is much bigger now after the renovation and it offers a breathtaking view of Seoul. The lobby restaurant is also much bigger occupying the area used by the front desk previously. It has also done away with the partitions so it now very much more pleasing to the eyes. We were out the whole day so we couldn’t report about the afternoon tea in the lounge. Koreans are generally afraid of the cold so we turned off the room heater and opened the little window by the side to allow some nice refreshing air to ventilate the room. I think the room would be stuffy in autumn/summer. We will probably be back here during our next visit in December 2024 and I shall add another review then. Thank you for the hospitality, The Ambassador Seoul - A Pullman Hotel Could you please include your hotel name and address in Korean language on the ALL app so that it is easier to communicate with taxi drivers at the airport and Seoul in general?

Dear prestontan Greetings from The Ambassador Seoul Pullman. First of all, we would like to appreciate your stay with us. It is always a great pleasure to hear from customers, especially your warm comments towards our hotel mean a lot to us. Your comments for our lounge staff will motivate us, it will be another chance to keep our service standards towards other customers as well. Thank you for your warm feedback, and we will be looking forward to meeting you in mere future. Best regards, Front Office Manager Jayden Park

とても満足

お客さまの声 4.5/5

Mk ファミリー - 確認済みレビュー すべて

何ヶ所か韓国のアコーホテルでお世話なったことがありますが、その中でも一番満足できる滞在でした。 お部屋の綺麗さはもちろん、フロントの方々のおもてなしも良かったと思います。 有料プールは広くはないんですが、家族旅行にはちょうどいいかと。 今回時間がなくて素泊まりでお泊まりさせていただきましたが、朝食の評判が高いと聞いてたので機会があればぜひ食べてみたいと思います。

Worth the price for 5 star hotel in Seoul

トリップアドバイザーの評価 5.0/5

Climber596259 Couples - トリップアドバイザー認証口コミ

Room is renovated and clean. The big room is smart room and tv is big. Staff are all able to speak English and efficient on my request. Nothing to complain about except surrounding hotel nothing much and bout 5 min walk to nearest station. But if you are taking taxi it’s not an issue at all, to myeongdong it’s only S$5 (less than S$10). Worth the price. Toothbrush, amenities and shaver are paid items which are abit weird for 5 stars hotel but shampoo and etc are provided and good.

Greetings from The Ambassador Seoul Pullman, Climber596259. First of all, we would like to appreciate your stay with us. And we are delighted to hear from you, especially your warm comments towards our hotel mean a lot to us. Your positive feedback will be a great reference for our potential guests, and it will motivate our staff to provide great services in the future. We hope that you really have enjoyed your journey in Seoul, and hopefully we will have you as our guest in mere future. Thank you for your warm comments, and looking forward to meeting you soon. Warm regards, Front Office Manager Jayden Park

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 517 件のレビュー 8.2/10 客室
  • 462 件のレビュー 8.1/10 サービス
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  • 173 件のレビュー 8.5/10 料理
  • 170 件のレビュー 8.9/10 雰囲気
  • 164 件のレビュー 8.8/10 朝食
  • 144 件のレビュー 8.3/10 設備

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