Sofitel Ambassador Seoul Hotel & Serviced Residences 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 4,220 件のレビュー

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209 Jamsilro, Songpagu, 05552 SEOUL, 韓国

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Sofitel Ambassador Seoul Hotel & Serviced Residences

209 Jamsilro, Songpagu
05552 SEOUL
韓国

GPS:37.514062, 127.106743

電話番号
ファックス +82 2-2092-6001

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実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  4,220 件のレビュー

トリップアドバイザーの評価  4.9/5  907 件のレビュー

2025エクセレンス認証

Previous hotel and current residence client

トリップアドバイザーの評価 4.0/5

Caroline C トリップアドバイザー認証口コミ

Previously stayed as a hotel guest for a week and then became a long-term guest at the residence for nearly a year now. Despite occasional service disappointments from time to time, staff are overall professional, friendly and helpful. The duty managers (special thanks to Woody, Donny, Jacob and Jun) are overall shrew, quick to respond, sensitive and sensible, but selected individual(s) will need to improve his communication skills, particular in English as part of a global luxury hotel chain. The Guest Experience Team (special thanks to Sue, Cherry, Hailey, Jisoo and Regina) on 5F delivers excellent, considerate customised service. Their smiles are so welcoming that one will easily consider Sofitel his/her home. The Concierge Team (special thanks to Kimi and James) is overall very understanding, attentive, and readily available to offer a wide range of services and assistance. The Housekeeping Team (special thanks to Meghan) is dedicated, careful, warm and friendly. I feel comfortable and safe to have them looked after my apartment and belongings. There has been noticeable improvements on the daily cocktail menus after a series of feedback was given, but there is still space for improvements as some old bad habits do reappear occasionally. Overall, the Sofitel Team is empathetic, hardworking and willing to reflect and improve on areas which seem inadequate. They take feedback seriously and show their eagerness to juggle the various needs and expectations of a variety of guests who have different cultural backgrounds and personal preference. That said, real tier-1 customer experience only comes from sincere strive for excellence and proactive, ongoing review of existing policies and/or operational processes. The mangement must not fall into a habit of heavily relying on customers' feedback to deliver improvements and consider this attitude appropriate or sufficient. All-in-all, I have been well looked after by all the teams at Sofitel and have just renewed my annual contract with them. Some long-term technical issues in the Hotel rooms, such as sharp wardrobe handle which cut my fingers during my intial stay. That also happened to my cousin, who chose to stay at the hotel after I shared my recommendation. I am expecting more friends to visit in 2026. At the Residence, the spotlights throughout the apartment keep flickering and according to the advice I was given, changing the electrical board may not resolve the issue, so I did not take the risk, when selected ones I need to use most are not flickering. The engineering team is less efficient and knowledgeable than one would expect for a 5-star hotel in Asia, so this division definitely needs some noticeable improvements to be qualified for a tier-1 professional level. Additional note - I would recommend upgrading the standard USB power sockets to include USB-C type as it is now very common. The overall central heating/air con is not very even throughout the premises - again the Engineering Team.... One main down side is that the Indian community is fairly large (my experience since Q2 2025) and unfortunately, very annoying - the use of Indian herbs causing some odour aside, they are very loud in the public areas ongingly (even general chit chats in the Residence Lounge) - both adults and children. I consider this a very selfish and uneducated behaviour and mostly, a reflection of the quality of their background, despite being able to afford to stay at this hotel, either themselves or as part of their expat package. I wish they have some minimal awareness of the poor image they represent of their nation and that they are not in India anymore. Causing nuisance to others can result in the termination of their contract - I wish Sofitel can execute this term as elaborated in our rental agreement when appropriate. So given the comments, to be exact, I would rate 4★+ for Rooms, Service and Location. Despite the proximity to various public transportation, the lack of a direct airport limousine bus stop at the hotel makes it failed to reach the 5★ level. Rooms 4.0 Service 4.0 Location 4.0 1/ Hotel highlights: Great view 2/ Rooms: Overall spacious, modern and classy. No onsite laundry room, so may see inconsistencies in the quality of beddings (e.g. holes in bed sheets). Should consider retiring older towels earlier as they become too rough. 3/ Nearby activities: Plenty! 4/ Safety: Very safe area but Sofitel should review the access to certain areas within the premises by the public (e.g. dedicated Residence Lounge can be accessed by the public via elevators that are unguarded) - either for special events (the use of hotel's staircases?) or at usual times. 5/ Walkability: Great! 6/ Food and drinks: Wide range of cuisine and pricing around the hotel. Room service menu needs periodic updates, rather than staying the same all the time. 7/ Noteworthy details: Spending at the spa cannot accumulate Accor points, which is a huge discount and lacks incentive for getting spa treatments.

Dear cchowonline, Bonjour! Thank you very much for taking the time to share such a thoughtful and heartfelt review. Beyond a simple account of your stay, your words reflect a long-standing relationship with Sofitel, and the care and perspective you have shown truly resonated with all of us. From your initial stay as a hotel guest to becoming a long-term resident, it has been a great honor to know that our space has provided you with comfort and a sense of trust throughout your journey. We are especially grateful that you took the time to recognize individual team members by name and to acknowledge their efforts so attentively. Your kind recognition is a meaningful source of encouragement and pride for them. That said, we also feel a strong sense of responsibility in learning that there were areas we should have identified and improved earlier. Matters related to room safety, technical reliability, the professionalism and efficiency of engineering services, as well as inconsistencies in certain aspects of service, are all areas where we acknowledge we could and should have done better. As you rightly pointed out, a truly refined guest experience is not achieved by reacting to feedback alone, but by proactively reviewing, anticipating, and continuously improving. Your comments go far beyond a standard review and have become an important opportunity for us to reassess our overall operations and elevate our standards further. We also take very seriously your concerns regarding noise in public areas, shared etiquette within the residence, and access control. Ensuring an environment where all guests, regardless of background, can coexist with mutual respect and comfort is one of our most fundamental responsibilities. We will review these matters carefully and work toward applying clearer and more consistent guidelines. Despite the above, we are deeply grateful for the trust you have placed in us by renewing your annual contract. We understand that this decision was made not out of familiarity alone, but out of confidence in our potential to improve, and we are fully committed to honoring that trust. We will continue to strive to ensure that your family members, as well as the friends you recommend to us in the future, enjoy a safe, attentive, and genuinely comfortable experience. Our goal is to deliver a better experience tomorrow than we do today, through ongoing reflection and dedication. Once again, thank you sincerely for shedding light on areas we may not have fully seen and for giving us the opportunity to grow. We remain fully committed, as one team, to ensuring that your everyday life at Sofitel continues to be comfortable, reassuring, and rewarding. With our deepest appreciation, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Great Stay At Sofitel Seoul Ambassador

トリップアドバイザーの評価 4.0/5

Mavaman トリップアドバイザー認証口コミ

Great stay at hotel. Got a room upgrade at check in thanks to Sujin. Room was spacious and the hotel facilities are very nice and modern. Indoor pool and gym are excellent with great views from 16 floor. Hotel conveniently close to Lotte World shopping centre.

Dear Mavaman, Bonjour! Thank you very much for sharing your kind feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you enjoyed a great stay with us and that the room upgrade at check-in contributed positively to your experience. Your special mention of Sujin is truly appreciated, and we will be sure to share your compliments with her—it will be a great source of motivation for our team. It is also wonderful to know that you found the room spacious and enjoyed our modern facilities, particularly the indoor pool and fitness center with their views from the 16th floor. We are pleased that our convenient location near Lotte World Shopping Centre added to the comfort and enjoyment of your visit. Thank you once again for choosing Sofitel Ambassador Seoul. We sincerely look forward to welcoming you back in the near future for another memorable stay. Warm regards, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

お客さまの声 4.5/5

Shinji M. ビジネス - 確認済みレビュー すべて

歯ブラシや剃刀など、このような高級ホテルなのに有料サービスだったことに驚きました。優良なのであれば、バスルームに置かない方がよいと思います。少し気分が守下がってしまいました。

Dear Valued Guest, Bonjour and thank you for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences. We truly appreciate you taking the time to share your feedback. We are sorry to learn that you were surprised and disappointed to find that items such as toothbrushes and razors were chargeable. As part of our sustainable practices and in accordance with government regulations, certain amenities are provided on a chargeable basis. We understand that their placement in the bathroom may have led to the expectation that they would be complimentary and we sincerely apologize for any inconvenience this caused. Please be assured that we are reviewing how these items are presented and communicated to ensure our guests are better informed. Your feedback is valuable and helps us improve our service. Thank you again for your candid comments. We hope to have the opportunity to welcome you back for a more seamless stay. Warm regards, Jun Yoon Duty Manager

Perfect for a Staycation

トリップアドバイザーの評価 5.0/5

Odyssey53481396923 トリップアドバイザー認証口コミ

This is the best hotel I’ve been to in Korea! The service is incredible, and the staff are kind, helpful, and efficient. Hyun in Club Millésime was especially welcoming and friendly and always made sure we had everything we needed!

Dear Odyssey5481396923, Bonjour! Thank you very much for choosing Sofitel Ambassador Seoul and for taking the time to share your wonderful feedback. We are truly delighted to hear that your staycation was such a memorable one and that you consider our hotel the best you have experienced in Korea. Your kind words regarding our service and our team’s hospitality mean a great deal to us. We are especially pleased to know that Hyun from Club Millésime made your experience even more enjoyable with his warm and attentive service. Your compliments will certainly be shared with him and the entire team, as they serve as great motivation for us to continue delivering exceptional experiences. On your next visit, we invite you to experience our fitness center and swimming pool on the 16th floor. Featuring floor-to-ceiling windows with stunning views of Seokchon Lake and equipped with the latest fitness facilities, it offers a truly refreshing and relaxing experience. It was our pleasure to have you with us, and we very much look forward to welcoming you back again for another Magnifique stay in the near future. Warm regards, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences.

Exceptional service in a perfect location.

トリップアドバイザーの評価 5.0/5

Kathy C トリップアドバイザー認証口コミ

I have stayed at many hotels in Seoul, but this was the only one where every single staff member was genuinely kind. From check-in to dining, the massage, and even luggage assistance, everything was handled with great care. The location is also excellent, making the stay even more convenient. It was an outstanding and truly memorable experience.

Dear 988kathyc, Bonjour! Thank you very much for your kind and generous comments. We are truly honored to hear that your stay with us stood out among the many hotels you have experienced in Seoul. It is especially rewarding to know that the genuine kindness and care shown by all of our staff—from check-in and dining to the massage service and luggage assistance—made such a positive impression on your stay. Your words are a great encouragement to our entire team, and we will be delighted to share your compliments with them. We are also pleased that you found our location convenient and well-suited to your needs, contributing to an even more enjoyable experience. Thank you once again for choosing our hotel and for sharing your memorable experience. We sincerely look forward to welcoming you back in the future and providing you with another outstanding stay. Warm regards, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

との提携 TripAdvisor

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