Sofitel Ambassador Seoul Hotel & Serviced Residences 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 3,932 件のレビュー

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209 Jamsilro, Songpagu, 05552 SEOUL, 韓国

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  • 短期滞在にも長期滞在にも理想的、非常に快適なご滞在をお楽しみいただけます。

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ホテル所在地

Sofitel Ambassador Seoul Hotel & Serviced Residences

209 Jamsilro, Songpagu
05552 SEOUL
韓国

GPS:37.514062, 127.106743

電話番号
ファックス +82 2-2092-6001

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  3,932 件のレビュー

トリップアドバイザーの評価  4.9/5  871 件のレビュー

2025エクセレンス認証

お客さまの声 4.5/5

Seunggum C. ビジネス - 確認済みレビュー すべて

ジムでは自分のシューズ持参が必要でした。ロッテホテルのように手ぶらで行けたらとおもいました。

Dear Valued Guest, Bonjour, and warm greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and were pleased with our facilities and services. We also appreciate your comments regarding the fitness center. We apologize for any inconvenience caused by the requirement to bring your own workout shoes. We understand your point and will review possible ways to make the experience more convenient for our guests in the future. We look forward to welcoming you back to Sofitel Ambassador Seoul, and hope to provide you with an even more comfortable and enjoyable stay next time. Sincerely, Duty Manager Jun Yoon

High cost with a smile

トリップアドバイザーの評価 4.0/5

Feanorq8 トリップアドバイザー認証口コミ

The hotel is very modern. Multiple USB and power points in the room. Mattress on the bed was great. The bed coverings are man made and lead to excessive perspiration. So I awoke in a lake it felt. Breakfast buffet is good however it takes 20 min sometimes to get a tea/coffee (a self serve option needs to be offered) and the price for the breakfast is extremely high, even for this grade of hotel. Other than the above, the hotel staff service is great with a smile as expected. Changing elevators to get to rooms from the entrance is a pain and confusing. However not much can be changed to fix this.

Dear Feanorq8, Bonjour, 안녕하십니까. Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your kind words regarding our modern facilities, comfortable mattress, and the friendly service provided by our team. It is always our goal to ensure that each guest enjoys a memorable and pleasant experience. We also appreciate your constructive comments regarding the bed coverings, breakfast service, and elevator layout. Your feedback regarding the bedding comfort and the time required to receive tea or coffee at breakfast has been shared with the relevant teams, as we continuously strive to enhance both convenience and comfort for our guests. We understand that the elevator arrangement may be slightly confusing, and we appreciate your patience and understanding in this regard. While some structural limitations exist, we will review all possible measures to make the journey from the entrance to guest rooms as smooth and seamless as possible. Once again, thank you for your valuable feedback. We are delighted that you enjoyed the service provided by our team, and we sincerely look forward to welcoming you back in the near future for an even more seamless and enjoyable stay. Best Regards, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

One of the best hotels we have ever stayed. Great experience.

トリップアドバイザーの評価 5.0/5

Monkey168 トリップアドバイザー認証口コミ

This has been one of the best hotels we have stayed. Prior to us arriving in Seoul, they responded to all my requests and questions such as restaurant bookings and airport transfers without any issues. We booked a limo transfer and we were duly picked up at the airport. When we arrived at the hotel, Cherry was there to welcome us. She guided us thro the hotel and got us checked in. The room key caused a problem so Cherry took us to the guest services area in 5th floor. Every staff we met were extremely gracious and very pleasant. Our room was absolutely amazing. It was spacious with an extremely comfortable bed. We had an amazing river and view of the highest building! Our hotel is right beside the Lotte Mall and line 2 subway so it is extremely convenient. The whole area is extremely clean and spacious. We know this is not exactly city center but we love the hotel. The restaurants they recommended were absolutely superb. This is a great hotel. Amazing staff. Excellent location.

Dear Monkey168, Bonjour, 안녕하십니까! Warmest greetings from Sofitel Ambassador Seoul. Thank you very much for choosing to stay with us and for taking the time to share such a warm and thoughtful review. It brings us great joy to hear that your recent stay with us was one of the best hotel experiences you have had. We are especially grateful for your kind words regarding our team member Cherry. From arranging your arrival to personally welcoming and guiding you through the check-in process, Cherry consistently delivers genuine hospitality with exceptional attentiveness. She is widely recognized by many of our guests for her sincerity and dedication, and your generous compliment will be personally shared with her. I am certain it will serve as tremendous encouragement to both Cherry and our entire team. We are also delighted to know that you enjoyed the limousine transfer, the comfort and spaciousness of your room, the beautiful river and city views, as well as the convenience of our location next to the Lotte Mall and Line 2 subway. It is wonderful to hear that the restaurant recommendations met your expectations and that every interaction with our staff contributed positively to your stay. On your next visit, we warmly recommend exploring our fitness and swimming facilities on the 16th floor. With floor-to-ceiling windows overlooking Seokchon Lake and a selection of state-of-the-art equipment, it offers a serene and refreshing experience. Thank you once again for your heartfelt feedback. We sincerely look forward to welcoming you back in the near future and providing another exceptional stay. Sincerely, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

お客さまの声 3.0/5

Umetani H. ファミリー - 確認済みレビュー すべて

とても高級なホテルなのだから、空港送迎など無料サービスをつけてほしい。ウェルカムドリンクとか。宿泊者無料で使える軽食ラウンジもなかったし、なにより駅からロッテビル脇を通って行った時の入り口がわかりにくい。エスカレーターが先に見えたので上がると今度はレセプション位置の案内がなく不明。一番は部屋のwi-fiが全く繋がらなかったこと。マリオット系列では無料で利用できるスナックラウンジがあるし、wi-fiは部屋ごとにパスワードがある。今時セキュリティがダメなパスワード無しwi-fiなど安全ではなく、よくないと思う。レイクビューに変更はしてもらったが、完全なレイクビューではないし、シティービューなら、もっと安くていいクオリティである。

親愛なるお客様へ Bonjour（ボンジュール）、そしてこんにちは。 このたびはご滞在に関する貴重なご意見をお寄せいただき、誠にありがとうございます。 まず、空港送迎サービスやウェルカムドリンクなどの追加サービスにつきまして、お客様のご期待に沿うことができず、ご不便をおかけしましたことを深くお詫び申し上げます。いただいたご意見は関係部署と共有し、今後のサービス向上に向けて検討してまいります。 また、駅からホテル入口までの案内が分かりづらく、ご不便をおかけしましたこと、重ねてお詫び申し上げます。ご指摘いただいた導線および案内表示については、より分かりやすく改善できるよう検討を進めております。 客室内のWi-Fiが全くご利用いただけなかったとのこと、大変なご不便をおかけし申し訳ございません。至急点検を行うよう手配いたしました。また、セキュリティ面を含めたWi-Fi環境に関するご意見も真摯に受け止め、サービスの改善に努めてまいります。 無料スナックラウンジの提供や客室の眺望に関するご意見につきましても、今後の運営の参考とさせていただき、よりご満足いただけるサービスの実現を目指してまいります。 さらに、朝食のクロワッサンが甘すぎたとのご指摘につきましても、料理チームと共有し、よりバランスの取れた味わいをご提供できるよう改善を検討いたします。 お客様からいただいた一つひとつのお声が、私どものサービス向上にとって大変貴重なものでございます。次回ご利用の際には、より快適でご満足いただける滞在をご提供できるよう、スタッフ一同努力してまいります。 今後ともどうぞよろしくお願い申し上げます。 当直支配人 朴　鍾斗（パク・ジョンドゥ）拝

Mixed Experience at Sofitel Ambassador Seoul - Modern Rooms but Service Needs Improvement

トリップアドバイザーの評価 3.0/5

pppj トリップアドバイザー認証口コミ

We stayed at the Sofitel Ambassador Seoul for three nights with another couple, booking two rooms through the AMEX Platinum Hotel Collection. While my friend received a room upgrade, we unfortunately did not even though we checked in at the exact same time. The staff said the hotel was at capacity, but the explanation didn’t make sense given our identical check-in timing, and the interaction felt a bit unfriendly. The rooms themselves are modern and comfortable, and the hotel has a nice kids’ play area with plenty of children’s books, which is a great touch for families. The location is excellent right next to Lotte Shopping Center with many restaurants, cafes, and convenience stores within a short walk. However, several aspects of the stay were disappointing. The “Lake Room” upgrade definitely wasn't worth it. The view was more of the neighboring building’s HVAC system than the lake, so I’d recommend staying on lower floors instead. The elevators were also extremely slow, which became frustrating. The breakfast setup was particularly unpleasant. They operate on three strict time slots and repeatedly reminded us how much time we had left to eat, even though we were far from exceeding the limit and half the restaurant was empty. Being told multiple times to hurry felt unnecessary, rushed, and not at all a relaxing or enjoyable dining experience. Breakfast itself was good, but since it isn’t included with AMEX FHR, it becomes expensive over multiple days. Throughout the hotel, the service felt inconsistent and not very friendly. The pool and kids’ area were nice, but the air conditioning in our room never cooled properly it seemed like there was a temperature limiter. Overall, the hotel has modern facilities and a great location, but service issues, the strange breakfast system, and several inconveniences made the stay less enjoyable than expected.

Dear pppj, Bonjour, 안녕하십니까 Thank you very much for choosing Sofitel Ambassador Seoul and for taking the time to share such a detailed review with us. We sincerely apologize for the aspects of your stay that did not meet your expectations and for any inconvenience this may have caused. First, we are truly sorry that we were unable to provide a clear and satisfactory explanation regarding the room upgrade, despite your checking in under the same conditions through the AMEX Platinum Hotel Collection. We also apologize if our service during this process felt less than courteous. We have since shared your feedback with the relevant teams and will reinforce our procedures and service training to prevent a similar situation from occurring in the future. We deeply regret that we were unable to provide a fully satisfying experience in several areas, including the Lake Room view, elevator wait times, breakfast operation, and the cooling performance in your room. Please note that breakfast is operated in three seating periods on weekends and public holidays due to the high volume of guests, and we kindly ask for your understanding in this regard. Nonetheless, we will thoroughly review the operational flow and the manner in which our staff deliver guidance to ensure improvements are made promptly. Your comments regarding the inconsistency in service and the lack of friendliness are taken very seriously. Your valuable feedback will be shared with all teams and used as an important opportunity to further enhance our service quality. Despite the challenges you experienced, we truly appreciate your positive remarks about our facilities, location, and kids’ area. We assure you that on your next visit, we will strive to provide a more refined and attentive service to completely make up for the disappointment you encountered. Thank you once again for your thoughtful feedback. We sincerely hope to have the opportunity to welcome you back in the near future with an improved and more pleasant experience. Best Regards, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,074 件のレビュー 9.3/10 ロケーション
  • 1,486 件のレビュー 9/10 客室
  • 1,982 件のレビュー 9.1/10 サービス
  • 565 件のレビュー 9.4/10 雰囲気
  • 516 件のレビュー 9.5/10 清潔さ
  • 505 件のレビュー 8.2/10 設備
  • 422 件のレビュー 8.2/10 快適さ
  • 376 件のレビュー 8.8/10 朝食

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