ソフィテルアンバサダーソウルホテル＆サービスレジデンス

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209 Jamsilro, 松坡区, 05552 ソウル, 韓国

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ホテル所在地

ソフィテルアンバサダーソウルホテル＆サービスレジデンス

209 Jamsilro, 松坡区
05552 ソウル
韓国

GPS:37.514062, 127.106743

電話番号
ファックス +82 2-2092-6001

アクセスと交通機関

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敷地内
  • プール
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

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実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  2,864 件のレビュー

トリップアドバイザーの評価  5.0/5  616 件のレビュー

2024エクセレンス認証

Memorable Long Term Stay

トリップアドバイザーの評価 5.0/5

Frederic G トリップアドバイザー認証口コミ

I stayed for business reasons more than 10 months from Feb. to Nov 2024 at the Sofitel Ambassador Seoul Serviced Residences. The stay was far beyond expectations. A great location in Jamsil, fantastic 5 star accomodation and high level quality of the services provided to the Residents. This place was really a home away from home for me and this is also mainly due to the amazing professionalism and friendliness of the team. T

Amazing service

トリップアドバイザーの評価 5.0/5

hsyuchiengashley ファミリー - トリップアドバイザー認証口コミ

Great stay. Rooms and concierge were amazing. Shout out to Helia Jeon, concierge and Gwen Song, front desk check in for going above and beyond with our requests. Haven't experienced this level of personal service in a very long time. Thank you for a great stay! We'll definitely be back.

Dear HAL, Bonjour 안녕하십니까? Greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. Thank you for taking the time to share your experience at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is a great pleasure to hear that we have met your expectations. We are especially glad to read that our team gave you warm and attentive service. We are very proud of them and we believe it goes without saying that your comment is a great source of encouragement for all our hotel employees and of course we will not hesitate to recognize the stars Helia & Gwen. We will always strive to provide the best experience to our guests and will do our best to keep providing genuine service with the promise of ‘French Zest’. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Min-Sook Cho - General Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Hospitality warmth in the foliage of Autumn 🍂

トリップアドバイザーの評価 4.0/5

law t トリップアドバイザー認証口コミ

The service is consistent and professional but with certain systemic issues this time around. 1. Pre-arrival email is generated by the club team; which is great as they remember preferences. However, the follow-ups/responses can be random, with different members of staff replying differently. Staff should refer to their guests' profiles firmly on record to avoid time-consuming cross-referencing. The saving grace was the Assistant Front Office Manager Mr. Woody WooSuk Son, who managed the correspondence and made it a point to receive me personally on my arrival. He also checked in on my comfort throughout my stay and remains, in my opinion, a great bastien of hospitality. 2. The check-in process by Ms. Zuri at the Club was seamless. As always, Zuri exudes a sense of calm and professionalism in going about her tasks. She multitasks by performing Front Office procedures as well as F&B chores effectively. She recalls beverage preferences and is able to relate them to her team members very well. It was also a pleasant surprise to see the GM, Ms. Cho Min-Sook, personally walking the grounds and leading by example. The welcome note from her in the room came across sincere and endearing. It's apparent that the hotel is very well-managed. 3. Housekeeping was functionally good and consistent. The housekeeper, Angie, had a very friendly and approachable disposition about her. However, the weekend housekeeper needs to stop slamming doors against latches. It creates a lot of noise and vibration and causes wear and tear. 4. The Club service was exquisite. They try their utmost to cater to the comfort of every guest. In particular, the service standards of Ms. Sunny Ji-Sun Park (Guest Experience Manager), Ms. Annette (Guest Relations Manager), Ms. Jae (Front Office Manager) and even Ms. Gina (Director of Rooms) who were always present to ensure smooth operations. Duty manager, Mr. Ethan Wah-Seok Oh, and Regina (Guest Relations) also came by to check in on guest experience but the staff member I really appreciate this time around is Mr. JooHang Song (Front Office Supervisor), who assisted me unconditionally on some issues faced. He was able to converse with me in native, fluent English (New Zealand) and was extremely attentive and helpful. Certainly, the other team members like Evelyn, Ginny, Aaron, Jenna, Hon Ji, Sue, Lina and others demonstrated sound levels of service. 5. As before, the Club could benefit from a distinction of space between club/suite guests and premium (Platinum/Diamond) guests. There should not be mingling as the noise and inconvenience caused by inconsiderate guests who are inappropriately dressed, continue eating beyond service hours, watch videos aloud on their devices and drag chairs loudly across wooden floors. Club staff, especially new heartists, need to enforce rules more consistently and strictly. Still, I'm looking forward to my return in Winter for the chill ❄️ will always be mitigated by the warmth of the service team; even the eggs chef (Jun Chuk-I might have gotten his name wrong) and the keen leadership of Executive Chef (Monsieur Mikhal), who is ever so ready to banter with guests on culinary delights. Dr. Sam Jay Yeo ALL Accor (Diamond) Singapore

Dear Dr. Sam Jay Yeo, Bonjour 안녕하십니까? Greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. Thank you for taking the time to share your experience at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is a great pleasure to hear about your remarkable stay and appreciate for your detailed feedback with each of our heartist mentioned. It goes without saying that your comment is a great source of encouragement for all our hotel employees and of course we will not hesitate to recognize the stars you named. Pertaining to your feedback on your downside experience such as Pre-Arrival Email confirming your preferences, room cleaning procedure caused noise with vibration, we will strive to provide improvement on your future visits and will do our best to keep providing genuine and exclusive executive lounge service to ensure you have the most pleasant experience. Thank you again for sharing your experience, and we hope to welcome you back in December. Sincerely, Min-Sook Cho - General Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

ホスピタリティ

お客さまの声 4.5/5

匿名 ファミリー - 確認済みレビュー すべて

次回も是非利用したい

Dear Kazunori S., Thank you very much for sharing your thoughtful feedback with us. We are delighted to hear that our hospitality made your stay memorable and that our staff’s efforts contributed to your comfort. Knowing that you found the room cleanliness to be up to your standards is equally rewarding, as we take pride in maintaining a welcoming environment for each guest. We look forward to the opportunity of welcoming you back on your next visit, and we’re grateful that you would choose us again. If there is anything specific we can prepare to make your stay even more enjoyable, please don’t hesitate to let us know. Warm regards, Donny Bae Duty Manager Sofitel Ambassador Seoul Hotel & Residences

Home away from home

トリップアドバイザーの評価 5.0/5

AllAroundTony Solo travel - トリップアドバイザー認証口コミ

Lucky enough to be able to spend my birthday with Sofitel last month and I must say it was my best birthday ever in years! Thank you so much once again Sofitel seoul ;) Upon checking in at the lounge I was greeted by Woody and Julien despite being busy on a busy Sunday. Was checked in seamlessly by Hanji. Her zest and warm and recognition from both woody and Julien started my trip by so right! Thank you guys. Woody even escorted me to my fav corner as well! Cocktail hours over at the lounge I was greeted by name from Joo and everyone in the team. Bubbles and food were awesome too! Best part came on my birthday as well wishes were echoed from concierge all the way to the club lounge. Chief concierge Danny even ran to me and wish me happy birthday when I was about to enter the lift! Handmade cards were given to me by Irene/Gwen and pic card were taken by Ginny over at the lounge which really made my birthday a memorable one. Not forgetting all the deco done on my mirror as well. Thank you so much guys! Service were sincere and consistence thru my stay as always. Special mention to Ginny/Ava/Aaron/Flora/Irene/Gwen/Heartists and Danny for your big favour with my online order! For all the effort given thru my stay on my birthday trip thank you once again! It’s always the simple details that count and thanks for making it all worthwhile! I’ll be back in Jan and I shall see everyone in Sofitel real soon ;)

Dear Anthony T, Bonjour, 안녕하십니까? Thank you for taking the time to share your experience at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is a great pleasure to hear that you spent the best birthday which our entire team celebrated together during your stay. We are glad to read that our team gave you warm and attentive service. We are very proud of the team and we believe it goes without saying that your comment is a great source of encouragement for all our employees and of course we will not hesitate to recognize the stars you named. Moreover, we hope you enjoyed Club Millesime with beautiful sunset during the evening hour serving unique with upscale wines, cocktails and a la minute prepared dishes. Thank you very much for staying with us and we welcome you back in January next year! Sincerely, Min-Sook Cho - General Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

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