Sofitel Ambassador Seoul Hotel & Serviced Residences 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 4,329 件のレビュー

ベストレートをお約束
Sofitel Ambassador Seoul Hotel & Serviced Residences - Image 1
Sofitel Ambassador Seoul Hotel & Serviced Residences - Image 2
Sofitel Ambassador Seoul Hotel & Serviced Residences - Image 3
Sofitel Ambassador Seoul Hotel & Serviced Residences - Image 4
209 Jamsilro, Songpagu, 05552 SEOUL, 韓国

説明

ホテルのその他の情報

  • 短期滞在にも長期滞在にも理想的、非常に快適なご滞在をお楽しみいただけます。

  • 内装からサービスまで、本格的なフレンチテイストをエレガントに体現しています。

  • ソフィテル スパでのラグジュアリーなウェルネスとリフレッシュ体験をご堪能ください。

  • ソフィテル ソウルのモダンラグジュアリーをお楽しみください。

  • 5つのレストランとバーで極上のフランス料理をご堪能ください。

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

Sofitel Ambassador Seoul Hotel & Serviced Residences

209 Jamsilro, Songpagu
05552 SEOUL
韓国

GPS:37.514062, 127.106743

電話番号
ファックス +82 2-2092-6001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  4,329 件のレビュー

お客さまの声 5.0/5

Emi N. ファミリー - 確認済みレビュー すべて

2度目の宿泊です。 前回、施設もお部屋も接遇も、心に残る素晴らしい滞在だったので、今回は、クラブラウンジアクセスのお部屋にしました。 お部屋に入った瞬間から幸せでした。 ラグジュアリーなお部屋で、シグニエルソウル､ロッテワールド､石湖を見渡せて､何度感動の言葉を口にしたかわかりません。 クラブラウンジは、更に素晴らしい景色を見ることが出来ました。 この景色を見るためにソウルに来ました。 スタッフの方は、どのフロアーの方も素晴らしいです。 更に心に残る滞在となりました。 ありがとうございました。 次は連泊してホカンスを楽しみに来ます｡

Dear Emi N., Thank you for choosing to stay with us for the second time and for taking the time to share your feedback. We are delighted to hear that you had a memorable and wonderful stay, especially with the luxurious room, stunning views of Signiel Seoul, Lotte World, and lake, and the exceptional service provided by our staff. Your kind words about our team mean a great deal to us. We are also glad that the check-in process at the club lounge was smooth and that you were able to enjoy afternoon tea, despite the late hour. It’s wonderful to know that you loved the room, particularly the bathtub, and that you appreciated the Diptyque bath amenities. We sincerely apologize for the minor issues you encountered with the afternoon tea service, including the condition of the tableware. Please be assured that your feedback will be reviewed by our team to ensure we maintain the high standards of quality we strive for. Additionally, we are committed to reducing plastic usage, and your recognition of these efforts is truly appreciated. Once again, thank you for your valuable feedback and your kind compliments. We look forward to welcoming you back on your next visit. Sincerely, Jacob Hwang Duty Manager

お客さまの声 2.0/5

Saori H. ファミリー - 確認済みレビュー すべて

高級ホテル感はあります。 部屋はレイクサイドビューにアップグレードしていただいたため、お部屋からの景色は素晴らしいものでした。大きなバスタブもありシャワー、トイレと別々でよかったです。タブレットでカーテンの開閉もでき近代的なホテルです。 ただ、ホテルのエントランスからエレベーターを6Fで乗り換え必要だったり、ジムは狭く、お部屋のタオルやコップ類が少なく追加で持ってきてもらう必要がありました。サービス面のレベルが相当低いと思いました。

Dear Saori H., Thank you very much for taking the time to share your detailed feedback with us. We are truly pleased to hear that you enjoyed the luxurious atmosphere of our hotel and that the upgraded lakeside view room met your expectations. It is wonderful to know that you appreciated the stunning scenery, the spacious bathtub, the separate shower and toilet layout, and the modern in-room technology. However, we sincerely apologize for the inconveniences you experienced during your stay. We regret that the elevator transfer process caused discomfort and that the gym facilities did not meet your expectations. We are also very sorry to hear that the number of towels and cups in the room was insufficient and that the lack of drawers made storing your belongings inconvenient. Your feedback is extremely valuable, and we will review our room setup standards to improve guest comfort. Furthermore, we deeply apologize that our service did not reflect the level of hospitality you expected. It is concerning to learn that our bell staff and front desk team did not appear welcoming. We will reinforce our training to ensure that every guest is greeted with warmth and professionalism. Thank you again for your honest feedback. We truly appreciate it and hope to have another opportunity to provide you with a much better experience in the future. Sincerely, Jacob Hwang Duty Manager

お客さまの声 4.5/5

Takaaki T. 一人 - 確認済みレビュー すべて

立地もよし、親切な方が多くとてもよい滞在でした。ありがとうございます。 あえて言うならば、ルームサービスの日本語サイトが正しく表示されておらず英語サイトで注文しました。改善した方がよいと思います。

Dear Takaaki T., Thank you very much for taking the time to share your experience with us. We are delighted to hear that our team was able to assist you smoothly during check-in in English, and that you felt reassured by the Japanese support at checkout. Your kind words mean a lot to us. We are also pleased to know that your stay as part of the concert tour package turned out to be enjoyable. Regarding language support, we truly appreciate your feedback. We understand how important it is for our guests to communicate comfortably, and we are continuously working to increase the number of staff members who can assist in Japanese. We hope to welcome you again and provide an even more seamless experience in the future. Thank you once again, and we look forward to your next visit. Sincerely, Jacob Hwang Duty Manager

お客さまの声 4.5/5

Shinji M. ビジネス - 確認済みレビュー すべて

歯ブラシや剃刀など、このような高級ホテルなのに有料サービスだったことに驚きました。優良なのであれば、バスルームに置かない方がよいと思います。少し気分が守下がってしまいました。

Dear Valued Guest, Bonjour and thank you for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences. We truly appreciate you taking the time to share your feedback. We are sorry to learn that you were surprised and disappointed to find that items such as toothbrushes and razors were chargeable. As part of our sustainable practices and in accordance with government regulations, certain amenities are provided on a chargeable basis. We understand that their placement in the bathroom may have led to the expectation that they would be complimentary and we sincerely apologize for any inconvenience this caused. Please be assured that we are reviewing how these items are presented and communicated to ensure our guests are better informed. Your feedback is valuable and helps us improve our service. Thank you again for your candid comments. We hope to have the opportunity to welcome you back for a more seamless stay. Warm regards, Jun Yoon Duty Manager

お客さまの声 4.5/5

Ayami T. ご友人 - 確認済みレビュー すべて

お部屋が広くセンスも良くスタッフの方達もとても感じが良かった

Dear Valued Guest, Bonjour and thank you for your thoughtful review regarding your recent visit to Sofitel Ambassador Seoul. We are truly pleased to hear that your stay was enjoyable and that our team contributed positively to your experience. At Sofitel ambassador Seoul, we believe that authentic hospitality lies in the details—from the comfort of the room to the attentive service provided by our staff. It is most rewarding to know that our commitment to these values was well received during your time with us. Your feedback has been shared with our entire team, as it serves as a valuable source of motivation to continue enhancing our service standards and guest satisfaction. We are particularly grateful for guests like you who take the time to share such kind words. Should your travels bring you back to Seoul, it would be our greatest pleasure to welcome you again and offer you another refined and memorable experience. Kind regards, Duty Manager Chris Park

その他のウェブユーザーの評価

  • 1,119 件のレビュー 9.4/10 ロケーション
  • 1,495 件のレビュー 9.1/10 客室
  • 2,076 件のレビュー 9.1/10 サービス
  • 605 件のレビュー 9.5/10 雰囲気
  • 536 件のレビュー 8.3/10 設備
  • 509 件のレビュー 9.3/10 清潔さ
  • 454 件のレビュー 8.6/10 料理
  • 430 件のレビュー 8.5/10 快適さ

Powered by Trustyou

周辺の他の施設

ソウルのすべてのホテル