Sofitel Ambassador Seoul Hotel & Serviced Residences 5 つ星

Dear Valued Guest, Bonjour, Thank you very much for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for taking the time to share your valuable feedback following your recent stay. First and foremost, please accept our sincere apologies for the inconvenience you experienced due to the slow drainage in the shower area. We truly regret that water accumulated around your feet during use, causing discomfort and affecting the quality of your stay. This is certainly not the level of comfort and service we strive to provide. Please be assured that we have shared your comments with our Engineering and Housekeeping teams for immediate inspection and corrective action. We will also reinforce our preventive maintenance procedures to ensure that guest room drainage systems are regularly inspected and maintained, minimizing the possibility of similar issues occurring in the future. Your feedback is invaluable to us, as it helps us identify opportunities to improve our facilities and services. We sincerely appreciate your bringing this matter to our attention. We hope that, despite this unfortunate experience, you will give us another opportunity to welcome you back. It would be our pleasure to provide you with the seamless and comfortable stay that truly reflects the Sofitel experience. Once again, thank you for your thoughtful feedback. We look forward to welcoming you back to Sofitel Ambassador Seoul in the near future. Warm regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

Dear Kaoru A., Bonjour! Thank you sincerely for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul. We are truly delighted to hear that you enjoyed the balance of convenience and luxury throughout your stay. It is especially rewarding to know that the beautiful view from your room left a lasting impression, and that you were pleased with the quality of the food at our lounge. We are also very happy to hear that your facial treatment at our spa was highly satisfying and that you appreciated the professionalism and skill of our therapists. Your kind comments are greatly appreciated and will be shared with our team as motivation to continue delivering exceptional service. We look forward to the pleasure of welcoming you back soon. Warm regards, Jun Yoon Duty Manager

Dear Ito T., Bonjour! Thank you sincerely for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you found our hotel both convenient and luxurious. It is wonderful to know that you enjoyed the direct access to the shopping mall with its variety of stores, as well as the easy connection to the subway station, which added to the convenience of your stay. We are also pleased that you appreciated the lively atmosphere of the surrounding dining district and that these elements contributed to an enjoyable weekend experience. Your kind comments are greatly appreciated and will be shared with our team as encouragement to continue delivering exceptional guest experiences. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Jun Yoon Duty Manager

Dear Valued Guest, Bonjour, and thank you for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you enjoyed your comfortable room and that your stay with us provided a pleasant conclusion to your concert trip. It is always rewarding to know that our guests leave with fond memories of their experience. We are particularly pleased that you were able to enjoy a bicycle ride around the nearby park. It is wonderful to hear that our Front Desk ambassador assisted you promptly by coordinating with the Bell Desk, helping make the experience seamless and enjoyable. Your kind words regarding the young female Front Desk ambassador’s warm smile and attentive service are sincerely appreciated and will be shared with the team. We are also grateful for your recognition of the young gentleman who assisted with your luggage at the SM Global Tour desk on the 6th floor. It is encouraging to know that his friendly and refreshing manner left a positive impression on you. We will be sure to share your compliments with him and the relevant team members. At Sofitel Ambassador Seoul, we strive to create memorable moments through thoughtful and personalized service, and it is truly rewarding to know that our ambassadors contributed positively to your stay. Thank you once again for your kind feedback. We look forward to welcoming you back on your next visit to Seoul and providing you with another memorable experience. Kind regards, Duty Manager Chris Park