Sofitel Ambassador Seoul Hotel & Serviced Residences 5 つ星

Dear Kaoru A., Bonjour! Thank you sincerely for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul. We are truly delighted to hear that you enjoyed the balance of convenience and luxury throughout your stay. It is especially rewarding to know that the beautiful view from your room left a lasting impression, and that you were pleased with the quality of the food at our lounge. We are also very happy to hear that your facial treatment at our spa was highly satisfying and that you appreciated the professionalism and skill of our therapists. Your kind comments are greatly appreciated and will be shared with our team as motivation to continue delivering exceptional service. We look forward to the pleasure of welcoming you back soon. Warm regards, Jun Yoon Duty Manager

Dear Ito T., Bonjour! Thank you sincerely for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you found our hotel both convenient and luxurious. It is wonderful to know that you enjoyed the direct access to the shopping mall with its variety of stores, as well as the easy connection to the subway station, which added to the convenience of your stay. We are also pleased that you appreciated the lively atmosphere of the surrounding dining district and that these elements contributed to an enjoyable weekend experience. Your kind comments are greatly appreciated and will be shared with our team as encouragement to continue delivering exceptional guest experiences. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Jun Yoon Duty Manager

Dear Valued Guest, Bonjour, and thank you for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you enjoyed your comfortable room and that your stay with us provided a pleasant conclusion to your concert trip. It is always rewarding to know that our guests leave with fond memories of their experience. We are particularly pleased that you were able to enjoy a bicycle ride around the nearby park. It is wonderful to hear that our Front Desk ambassador assisted you promptly by coordinating with the Bell Desk, helping make the experience seamless and enjoyable. Your kind words regarding the young female Front Desk ambassador’s warm smile and attentive service are sincerely appreciated and will be shared with the team. We are also grateful for your recognition of the young gentleman who assisted with your luggage at the SM Global Tour desk on the 6th floor. It is encouraging to know that his friendly and refreshing manner left a positive impression on you. We will be sure to share your compliments with him and the relevant team members. At Sofitel Ambassador Seoul, we strive to create memorable moments through thoughtful and personalized service, and it is truly rewarding to know that our ambassadors contributed positively to your stay. Thank you once again for your kind feedback. We look forward to welcoming you back on your next visit to Seoul and providing you with another memorable experience. Kind regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour, and thank you very much for sharing your experience at Sofitel Ambassador Seoul. We are truly delighted to learn that you had another comfortable stay with us and found our location convenient for shopping and exploring the city. It is especially meaningful to hear that, having stayed with us several times before, you continue to leave with the desire to return. Your loyalty and continued support are sincerely appreciated. We are also grateful for your kind recognition of our ambassadors. Knowing that our team members approached you thoughtfully and professionally throughout your stay is very rewarding, and your compliments will certainly be shared with them. At the same time, thank you for bringing your observations regarding the towels to our attention. We sincerely apologize that the towels did not fully meet your expectations in terms of softness and appearance. Please rest assured that your feedback has been shared with our Housekeeping team for review, as maintaining the highest standards of comfort and presentation remains one of our top priorities. Your valuable comments help us continue to improve, and we truly appreciate the opportunity to learn from your experience. Thank you once again for your continued trust in Sofitel Ambassador Seoul. We look forward to welcoming you back in the near future and providing you with another memorable and refined stay. Kind regards, Duty Manager Chris Park

お客様へ この度はソフィテル アンバサダー ソウル ホテル＆サービスドレジデンスにご宿泊いただき、また貴重なお時間を割いてご意見をお寄せいただきまして、誠にありがとうございます。 まずは、チェックインの際のスタッフの対応により、ご不快な思いをおかけしましたことを心よりお詫び申し上げます。せっかくのご滞在にもかかわらず、一人のスタッフの対応によって残念なお気持ちにさせてしまいましたことを大変重く受け止めております。 お客様のおっしゃる通り、ホテルでの第一印象は非常に重要であり、たった一度の対応であってもご滞在全体の印象に大きく影響を与えるものと認識しております。今回いただいたご意見は関係部署および管理者へ共有し、より高い意識を持って接客に臨むようスタッフ教育およびサービス研修を徹底してまいります。また、同様の事例を二度と繰り返さぬよう、サービス品質の向上に努めてまいります。 一方で、その他のスタッフにつきまして温かいお言葉を頂戴しましたこと、心より感謝申し上げます。お客様からのお褒めの言葉は、私どもにとって大きな励みとなります。 また、エレベーターの案内表示が分かりにくかったとのご指摘につきましても、貴重なご意見として関係部署へ共有し、今後の改善の参考とさせていただきます。 改めまして、この度はご期待に沿うことができず、ご不快な思いをおかけしましたことを深くお詫び申し上げます。今後はより快適で心地よいご滞在を提供できますよう、スタッフ一同努めてまいります。 またお客様をお迎えできます日を心よりお待ち申し上げております。 敬具 クリス・パク デューティーマネージャー ソフィテル アンバサダー ソウル ホテル＆サービスドレジデンス