Sofitel Ambassador Seoul Hotel & Serviced Residences 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 3,989 件のレビュー

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209 Jamsilro, Songpagu, 05552 SEOUL, 韓国

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ホテル所在地

Sofitel Ambassador Seoul Hotel & Serviced Residences

209 Jamsilro, Songpagu
05552 SEOUL
韓国

GPS:37.514062, 127.106743

電話番号
ファックス +82 2-2092-6001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  3,989 件のレビュー

トリップアドバイザーの評価  4.9/5  881 件のレビュー

2025エクセレンス認証

A beautiful One-of-a-Kind Stay

トリップアドバイザーの評価 5.0/5

WildWestW トリップアドバイザー認証口コミ

My stay at Sofitel Ambassador Seoul was a truly luxurious and deeply personalized experience from beginning to end — beginning well before I ever arrived. In the days leading up to my stay, the Sofitel team was exceptionally communicative. Every question and inquiry I had was answered promptly, respectfully, and with genuine care. The pre-arrival communication alone set the tone for the level of attentiveness and professionalism I experienced throughout my stay, and it made me feel both valued and well prepared before stepping foot on the property. Despite arriving over two hours later than expected due to traffic, the spa team graciously accommodated me without hesitation. The massage itself was slightly firm but very effective, and the body scrub was absolutely wonderful. I especially loved the thoughtful flow of the spa experience — from the beautiful showers between treatments to the soothing mask and overall ambiance. Guest Relations' Jisoo made my stay exceptionally special. She decorated my room beautifully for my birthday, including a heartfelt design on the full-length mirror that truly made me feel celebrated. She consistently complimented me whenever we crossed paths and took wonderful care of me throughout my stay, including arranging a lovely room upgrade. Her warmth, attentiveness, and genuine kindness elevated my experience in a way I will never forget. Throughout my stay, the hotel surprised me with delicious desserts and thoughtful touches that made returning to my room a joy. Breakfast was very tasty, with high-quality offerings and a relaxed atmosphere. While my American Express package did not include breakfast, the hotel generously provided a substantial credit for incidentals and dining at their restaurants, which I greatly appreciated. Concierge Rohan was equally wonderful — kind, attentive, and highly responsive. He honored every request I had with professionalism and ease, making the entire experience feel seamless. Sofitel Ambassador Seoul exemplifies refined luxury paired with heartfelt hospitality. From pre-arrival communication to check-out, I felt genuinely cared for and celebrated. I would happily return and highly recommend this property to anyone seeking an elevated, personalized stay in Seoul.

나의 신혼여행

トリップアドバイザーの評価 5.0/5

Abdulrahman A トリップアドバイザー認証口コミ

I came in here for my honeymoon and the whole hotel staff was very polite and helpful and made my experience worthwhile. Special thanks to Zoe, she made sure that our stay is special by assisting us multiple times on locations to visit in Seoul, and left us a heartfelt massage in the room prior to checking in. Elena in the reception was very lovely and made sure our check in process was hasty and stress free. Kimi and Michael from the concierge were really helpful with recommendations and commuting. Definitely coming back here again!!

お客さまの声 4.5/5

Ayami T. ご友人 - 確認済みレビュー すべて

お部屋が広くセンスも良くスタッフの方達もとても感じが良かった

Dear Valued Guest, Bonjour and thank you for your thoughtful review regarding your recent visit to Sofitel Ambassador Seoul. We are truly pleased to hear that your stay was enjoyable and that our team contributed positively to your experience. At Sofitel ambassador Seoul, we believe that authentic hospitality lies in the details—from the comfort of the room to the attentive service provided by our staff. It is most rewarding to know that our commitment to these values was well received during your time with us. Your feedback has been shared with our entire team, as it serves as a valuable source of motivation to continue enhancing our service standards and guest satisfaction. We are particularly grateful for guests like you who take the time to share such kind words. Should your travels bring you back to Seoul, it would be our greatest pleasure to welcome you again and offer you another refined and memorable experience. Kind regards, Duty Manager Chris Park

お客さまの声 4.5/5

Seunggum C. ビジネス - 確認済みレビュー すべて

ジムでは自分のシューズ持参が必要でした。ロッテホテルのように手ぶらで行けたらとおもいました。

Dear Valued Guest, Bonjour, and warm greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and were pleased with our facilities and services. We also appreciate your comments regarding the fitness center. We apologize for any inconvenience caused by the requirement to bring your own workout shoes. We understand your point and will review possible ways to make the experience more convenient for our guests in the future. We look forward to welcoming you back to Sofitel Ambassador Seoul, and hope to provide you with an even more comfortable and enjoyable stay next time. Sincerely, Duty Manager Jun Yoon

High cost with a smile

トリップアドバイザーの評価 4.0/5

Feanorq8 トリップアドバイザー認証口コミ

The hotel is very modern. Multiple USB and power points in the room. Mattress on the bed was great. The bed coverings are man made and lead to excessive perspiration. So I awoke in a lake it felt. Breakfast buffet is good however it takes 20 min sometimes to get a tea/coffee (a self serve option needs to be offered) and the price for the breakfast is extremely high, even for this grade of hotel. Other than the above, the hotel staff service is great with a smile as expected. Changing elevators to get to rooms from the entrance is a pain and confusing. However not much can be changed to fix this.

Dear Feanorq8, Bonjour, 안녕하십니까. Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your kind words regarding our modern facilities, comfortable mattress, and the friendly service provided by our team. It is always our goal to ensure that each guest enjoys a memorable and pleasant experience. We also appreciate your constructive comments regarding the bed coverings, breakfast service, and elevator layout. Your feedback regarding the bedding comfort and the time required to receive tea or coffee at breakfast has been shared with the relevant teams, as we continuously strive to enhance both convenience and comfort for our guests. We understand that the elevator arrangement may be slightly confusing, and we appreciate your patience and understanding in this regard. While some structural limitations exist, we will review all possible measures to make the journey from the entrance to guest rooms as smooth and seamless as possible. Once again, thank you for your valuable feedback. We are delighted that you enjoyed the service provided by our team, and we sincerely look forward to welcoming you back in the near future for an even more seamless and enjoyable stay. Best Regards, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,082 件のレビュー 9.3/10 ロケーション
  • 1,494 件のレビュー 9/10 客室
  • 2,000 件のレビュー 9.1/10 サービス
  • 574 件のレビュー 9.4/10 雰囲気
  • 518 件のレビュー 9.5/10 清潔さ
  • 512 件のレビュー 8.3/10 設備
  • 430 件のレビュー 8.2/10 快適さ
  • 382 件のレビュー 8.7/10 朝食

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