Bonjour, Hiroshi I. 様 この度はソフィテルアンバサダーソウルホテル＆サービスドレジデンスにご宿泊いただき、また貴重なお時間を割いてご感想をお寄せいただき、誠にありがとうございます。 ご滞在中のスタッフの対応やホテルの清潔さにつきまして、温かいお言葉を頂戴し、大変嬉しく拝読いたしました。 一方で、今回のご滞在におきまして、ご不便をおかけした点やご期待に添えない部分がございましたこと、心よりお詫び申し上げます。 お客様より頂戴した貴重なご意見は、私どもにとってサービスを振り返り、より良いご滞在をご提供するための大切な機会でございます。 いただいたお言葉を真摯に受け止め、関係部署とも共有し、今後の改善につなげてまいります。 この度は率直かつ貴重なご意見をお聞かせいただき、改めまして心より御礼申し上げます。 次回ソウルへお越しの際には、より快適でご満足いただけるご滞在をご提供できますよう、スタッフ一同、さらなるサービスの向上に努めてまいります。 またのお越しを心よりお待ち申し上げております。 Duty Manager Simon Kim

Dear Keiko M., Thank you very much for taking the time to participate in the Sofitel Ambassador Seoul Hotel & Serviced Residences guest survey and for sharing your kind feedback with us. We are delighted to hear that you appreciated the courteous and attentive service you received throughout your experience with us, from your email correspondence during the reservation process to your arrival and check-in at the hotel. We are especially grateful for your kind words regarding the lady who assisted you at check-in. We will be sure to share your thoughtful compliments with our team. We are certain that your kind recognition will be a great source of encouragement to her and the entire team. We will continue to do our utmost to provide warm, attentive, and professional service at every stage of our guests’ journey, so that you can always feel comfortable and well cared for when staying with us. Once again, thank you sincerely for your valuable feedback. We look forward to welcoming you back to Sofitel Ambassador Seoul Hotel & Serviced Residences and providing you with another memorable experience. Warm regards, Jacob Hwang Duty Manager

Dear Valued Guest, Bonjour, Thank you very much for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for taking the time to share your valuable feedback following your recent stay. First and foremost, please accept our sincere apologies for the inconvenience you experienced due to the slow drainage in the shower area. We truly regret that water accumulated around your feet during use, causing discomfort and affecting the quality of your stay. This is certainly not the level of comfort and service we strive to provide. Please be assured that we have shared your comments with our Engineering and Housekeeping teams for immediate inspection and corrective action. We will also reinforce our preventive maintenance procedures to ensure that guest room drainage systems are regularly inspected and maintained, minimizing the possibility of similar issues occurring in the future. Your feedback is invaluable to us, as it helps us identify opportunities to improve our facilities and services. We sincerely appreciate your bringing this matter to our attention. We hope that, despite this unfortunate experience, you will give us another opportunity to welcome you back. It would be our pleasure to provide you with the seamless and comfortable stay that truly reflects the Sofitel experience. Once again, thank you for your thoughtful feedback. We look forward to welcoming you back to Sofitel Ambassador Seoul in the near future. Warm regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

Dear Kaoru A., Bonjour! Thank you sincerely for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul. We are truly delighted to hear that you enjoyed the balance of convenience and luxury throughout your stay. It is especially rewarding to know that the beautiful view from your room left a lasting impression, and that you were pleased with the quality of the food at our lounge. We are also very happy to hear that your facial treatment at our spa was highly satisfying and that you appreciated the professionalism and skill of our therapists. Your kind comments are greatly appreciated and will be shared with our team as motivation to continue delivering exceptional service. We look forward to the pleasure of welcoming you back soon. Warm regards, Jun Yoon Duty Manager

Dear Ito T., Bonjour! Thank you sincerely for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you found our hotel both convenient and luxurious. It is wonderful to know that you enjoyed the direct access to the shopping mall with its variety of stores, as well as the easy connection to the subway station, which added to the convenience of your stay. We are also pleased that you appreciated the lively atmosphere of the surrounding dining district and that these elements contributed to an enjoyable weekend experience. Your kind comments are greatly appreciated and will be shared with our team as encouragement to continue delivering exceptional guest experiences. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Jun Yoon Duty Manager

Dear Valued Guest, Bonjour, and thank you for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you enjoyed your comfortable room and that your stay with us provided a pleasant conclusion to your concert trip. It is always rewarding to know that our guests leave with fond memories of their experience. We are particularly pleased that you were able to enjoy a bicycle ride around the nearby park. It is wonderful to hear that our Front Desk ambassador assisted you promptly by coordinating with the Bell Desk, helping make the experience seamless and enjoyable. Your kind words regarding the young female Front Desk ambassador’s warm smile and attentive service are sincerely appreciated and will be shared with the team. We are also grateful for your recognition of the young gentleman who assisted with your luggage at the SM Global Tour desk on the 6th floor. It is encouraging to know that his friendly and refreshing manner left a positive impression on you. We will be sure to share your compliments with him and the relevant team members. At Sofitel Ambassador Seoul, we strive to create memorable moments through thoughtful and personalized service, and it is truly rewarding to know that our ambassadors contributed positively to your stay. Thank you once again for your kind feedback. We look forward to welcoming you back on your next visit to Seoul and providing you with another memorable experience. Kind regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour, and thank you very much for sharing your experience at Sofitel Ambassador Seoul. We are truly delighted to learn that you had another comfortable stay with us and found our location convenient for shopping and exploring the city. It is especially meaningful to hear that, having stayed with us several times before, you continue to leave with the desire to return. Your loyalty and continued support are sincerely appreciated. We are also grateful for your kind recognition of our ambassadors. Knowing that our team members approached you thoughtfully and professionally throughout your stay is very rewarding, and your compliments will certainly be shared with them. At the same time, thank you for bringing your observations regarding the towels to our attention. We sincerely apologize that the towels did not fully meet your expectations in terms of softness and appearance. Please rest assured that your feedback has been shared with our Housekeeping team for review, as maintaining the highest standards of comfort and presentation remains one of our top priorities. Your valuable comments help us continue to improve, and we truly appreciate the opportunity to learn from your experience. Thank you once again for your continued trust in Sofitel Ambassador Seoul. We look forward to welcoming you back in the near future and providing you with another memorable and refined stay. Kind regards, Duty Manager Chris Park

お客様へ この度はソフィテル アンバサダー ソウル ホテル＆サービスドレジデンスにご宿泊いただき、また貴重なお時間を割いてご意見をお寄せいただきまして、誠にありがとうございます。 まずは、チェックインの際のスタッフの対応により、ご不快な思いをおかけしましたことを心よりお詫び申し上げます。せっかくのご滞在にもかかわらず、一人のスタッフの対応によって残念なお気持ちにさせてしまいましたことを大変重く受け止めております。 お客様のおっしゃる通り、ホテルでの第一印象は非常に重要であり、たった一度の対応であってもご滞在全体の印象に大きく影響を与えるものと認識しております。今回いただいたご意見は関係部署および管理者へ共有し、より高い意識を持って接客に臨むようスタッフ教育およびサービス研修を徹底してまいります。また、同様の事例を二度と繰り返さぬよう、サービス品質の向上に努めてまいります。 一方で、その他のスタッフにつきまして温かいお言葉を頂戴しましたこと、心より感謝申し上げます。お客様からのお褒めの言葉は、私どもにとって大きな励みとなります。 また、エレベーターの案内表示が分かりにくかったとのご指摘につきましても、貴重なご意見として関係部署へ共有し、今後の改善の参考とさせていただきます。 改めまして、この度はご期待に沿うことができず、ご不快な思いをおかけしましたことを深くお詫び申し上げます。今後はより快適で心地よいご滞在を提供できますよう、スタッフ一同努めてまいります。 またお客様をお迎えできます日を心よりお待ち申し上げております。 敬具 クリス・パク デューティーマネージャー ソフィテル アンバサダー ソウル ホテル＆サービスドレジデンス

Dear Valued Guest, Bonjour! Thank you very much for sharing your feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that, despite your short stay and busy schedule, you were able to relax and recover from your fatigue while staying with us. Knowing that our hotel provided you with a comfortable and restful experience is truly rewarding for our team. At the same time, we understand your disappointment that your arrival was late and your departure was early, leaving little time to fully enjoy all that the hotel has to offer. We sincerely hope that on your next visit, you will have the opportunity to stay a little longer and experience our facilities and services at a more leisurely pace. Thank you once again for choosing Sofitel Ambassador Seoul. We look forward to welcoming you back in the near future for an even more enjoyable and memorable stay. Warm regards, Chris Park Duty Manager

Dear Valued Guest, Bonjour and thank you for your thoughtful review regarding your recent visit to Sofitel Ambassador Seoul. We are truly pleased to hear that your stay was enjoyable and that our team contributed positively to your experience. At Sofitel ambassador Seoul, we believe that authentic hospitality lies in the details—from the comfort of the room to the attentive service provided by our staff. It is most rewarding to know that our commitment to these values was well received during your time with us. Your feedback has been shared with our entire team, as it serves as a valuable source of motivation to continue enhancing our service standards and guest satisfaction. We are particularly grateful for guests like you who take the time to share such kind words. Should your travels bring you back to Seoul, it would be our greatest pleasure to welcome you again and offer you another refined and memorable experience. Kind regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour! Thank you very much for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for taking the time to share your valuable feedback. We are delighted to learn that you enjoyed our convenient location, the cleanliness and luxurious atmosphere of your room, as well as the warm and attentive service provided by our team members. We are especially pleased to hear that the colleague who assisted you with your luggage during check-in and communicated with you in Japanese helped make your arrival experience more comfortable. Although we were unable to identify the team member by name, we will gladly share your kind comments with our Concierge and Front Office teams. At the same time, please accept our sincere apologies for the inconvenience caused by the bathroom drainage issue. We regret to learn that water from the shower area overflowed and reached the bathtub area. This is certainly not the experience we strive to provide, and we understand the discomfort this may have caused during your stay. Please be assured that your feedback has been shared with our Engineering team for immediate inspection and corrective action. We truly appreciate both your compliments and constructive feedback, as they help us continue improving our facilities and services. Thank you once again for your valuable comments. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with an even more comfortable and memorable stay. Warm regards, Chris Park Duty Manager

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

親愛なるお客様へ Bonjour! こんにちは。 この度は、ソフィテルアンバサダーソウル ホテル＆サービスドレジデンスをご利用いただき、また心温まるご感想をお寄せいただきまして、誠にありがとうございます。 お客様より「ソフィテルでのご滞在が幸せな時間であった」とのお言葉を頂戴し、スタッフ一同大変嬉しく拝読いたしました。また、スタッフへの温かいお褒めのお言葉まで賜りましたこと、心より御礼申し上げます。お客様からのお言葉は、私どもにとって何よりの励みでございます。 当ホテルでは、お客様お一人おひとりに快適で特別なご滞在をご提供できますよう、館内のインテリアや寝具、アメニティに至るまで細部に心を配り、フランスのエレガンスと韓国ならではの温かいおもてなしを大切にしております。 また、スタッフ一同、常に明るく丁寧なサービスを心掛け、お客様に心地よくお過ごしいただけるよう努めております。そのような私どもの想いを感じ取っていただき、ご満足いただけましたことを大変光栄に存じます。 これからも、お客様により一層ご満足いただけるサービスと快適な環境をご提供できますよう精進してまいります。そして、ソフィテルでのご滞在がお客様の大切な思い出のひとつとして心に残り続けますことを願っております。 ぜひまた近いうちにお迎えできますことを、スタッフ一同心よりお待ち申し上げております。 ありがとうございます。 当直支配人 パク・ジョンドゥ 拝

Dear Valued Guest, Bonjour and thank you for your thoughtful review regarding your recent visit to Sofitel Ambassador Seoul. We are truly pleased to hear that your stay was enjoyable and that our team contributed positively to your experience. At Sofitel ambassador Seoul, we believe that authentic hospitality lies in the details—from the comfort of the room to the attentive service provided by our staff. It is most rewarding to know that our commitment to these values was well received during your time with us. Your feedback has been shared with our entire team, as it serves as a valuable source of motivation to continue enhancing our service standards and guest satisfaction. We are particularly grateful for guests like you who take the time to share such kind words. Should your travels bring you back to Seoul, it would be our greatest pleasure to welcome you again and offer you another refined and memorable experience. Kind regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

親愛なるお客様へ Bonjour、こんにちは。 この度は、Sofitel Ambassador Seoul Hotel & Serviced Residencesをご利用いただき、誠にありがとうございます。また、お忙しい中、心温まるご感想をお寄せいただきましたこと、心より御礼申し上げます。 当ホテルは、フレンチのエスプリと韓国ならではの心のこもったおもてなしが調和する上質な空間において、お客様に真のくつろぎと特別な体験をご提供できるよう、常に最善のサービスを追求しております。 ご滞在中、快適でご満足いただけるひとときをお過ごしいただけたとのお言葉は、スタッフ一同にとりまして大きな喜びであり誇りであると同時に、今後さらに質の高いサービスをご提供すべき責任を改めて感じております。 今後とも当ホテルでは、変わらぬ情熱ときめ細やかな配慮をもって、お客様が再びお越しの際にもフレンチ・ゼストの真髄をご体感いただけるよう、最高のサービスと環境づくりに努めてまいります。 お客様の大切なご滞在が、当ホテルとの素晴らしいご縁として末永く続きますことを願い、またお目にかかれる日を心よりお待ち申し上げております。 改めまして、深く感謝申し上げるとともに、お客様のご健康とご多幸をお祈り申し上げます。 敬具 当直マネージャー 朴 鍾斗 拝

Dear Noriko Y., Bonjour、 ソフィテルアンバサダーソウルホテル＆レジデンスより、心よりご挨拶申し上げます。 まずは、Accorメンバーとしてご愛顧いただき、またこの度は当ホテルをご利用いただき誠にありがとうございます。 チェックインの際にご不快な思いをおかけしましたこと、心より深くお詫び申し上げます。お客様へのサービスはホテルとして最も基本であるべきものであり、今回その点が十分に果たせなかったことにつきましては、いかなる言い訳もできません。 大切なお時間を割いてご来館いただいたにもかかわらず、ご到着の時点からご不便とご不快な思いをおかけしましたこと、重ねて深くお詫び申し上げます。言語の壁があったとしても、翻訳ツールの使用や他言語を話せるスタッフを通じて、スムーズで丁寧な対応を行うことが私どもの責任であり目標でございますが、今回はそれが十分にできておりませんでしたことを大変申し訳なく存じます。 また、ご滞在がすでに終了している中、このようにお詫びのお言葉でしかお伝えできないことも、重ねてお詫び申し上げます。ヘアドライヤーに関する貴重なご意見もありがとうございます。今回のご指摘を真摯に受け止め、サービスおよび設備全般の見直しと改善に努めてまいります。 もし再びご来館いただける機会を賜れました際には、必ずや今回のご経験を挽回できますよう、スタッフ一同最善を尽くしてまいります。 改めまして、この度は誠に申し訳ございませんでした。ご滞在の中で、少しでも良い印象をお持ちいただけた点がございましたら幸いに存じます。 敬具 Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Kazumi N., Bonjour, ソフィテルアンバサダーソウルホテル＆レジデンスより、心よりご挨拶申し上げます。 この度は再びご宿泊いただき、誠にありがとうございます。再びお迎えできましたことを、大変嬉しく存じます。 また、このように温かくご丁寧なご感想をお寄せいただき、心より御礼申し上げます。ご滞在が快適で心に残るひとときとなり、良い印象をお持ちいただけたことを大変嬉しく拝読いたしました。 館内の維持管理やスタッフの心配りに対する温かいお言葉を賜り、スタッフ一同大きな励みとなっております。お客様からのご支援とご理解に、改めて深く感謝申し上げます。 今後もより一層ご満足いただけるサービスと、記憶に残るご滞在をご提供できるよう努めてまいります。 改めまして、この度のご宿泊と温かいお言葉に心より感謝申し上げます。近い将来、再びお迎えできます日を心よりお待ち申し上げております。 ご不明な点やお手伝いが必要な際は、どうぞお気軽にご連絡くださいませ。 敬具 Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences