Pullman Cape Town City Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 893 reviews

Best price
guarantee
Pullman Cape Town City Centre - Image 1
Pullman Cape Town City Centre - Image 2
Pullman Cape Town City Centre - Image 3
Pullman Cape Town City Centre - Image 4
22 Riebeek Street, Cape Town, Cape Town, 8000 Cape Town, South Africa

Description

Hotel extras

  • Excellent location near popular art galleries, boutique shops, local restaurants, and markets.

  • Just a 10-minute walk from Cape Town International Convention Centre.

  • Free shuttle every hour to the V&A Waterfront.

  • Free Wifi, gym, rooftop pool, multiple on-site restaurants and bars, 24-hour in-room dining.

  • Green Key, Safehotels, and EDGE Green Building Certified.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with Twin beds

Photo out of - Classic Room with Twin beds

The Classic Twin Room is a 30m² haven with two twin beds, city views, USB ports, mini-bar, air-conditioning, and WiFi. A modern bathroom with a walk-in shower and thoughtful extras makes it ideal for friends, families, or colleagues.

  • Views:

    City View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • TV in Bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities

The Superior King Room offers 32m² of elevated comfort with a king-size bed, Nespresso machine, mini-bar, USB ports, and stunning mountain or city views. The bathroom includes double basins and a walk-in shower for a refined stay.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • TV in Bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air
See availabilities

The Superior Twin Room is a spacious 32m² retreat with two twin beds, an Nespresso machine, mini-bar, and mountain or city views. A contemporary bathroom with double basins and a walk-in shower makes it perfect for shared stays.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • TV in Bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air
See availabilities

The Executive King Room at Pullman Cape Town features 36m² of premium space with a king-size bed, Nespresso machine, mini-bar, and panoramic views. A spa-style bathroom and exclusive access to the Executive Lounge complete this elevated experience.

  • Views:

    City View

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • TV in Bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air
See availabilities

1 Classic Room with King bed interleading with 1 Classic Twin Room, USB port, occasional chair, and credenze with mini-bar. Bathroom with toilet, basin and separate walk in shower. Air-conditioning, WiFi, Guest safe and in-room telephone.

  • Views:

    City View

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • TV in Bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 43'/109 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air
See availabilities

Hotel location

Pullman Cape Town City Centre

22 Riebeek Street, Cape Town, Cape Town
8000 Cape Town
South Africa

GPS:-33.918988, 18.422313

Telephone
Fax +27 21 467 4001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • Cape Town Int. Airport Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 214 rooms
  • 7 rooms for people with reduced mobility
  • 60 family rooms
  • 30 connecting rooms
  • 214 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Pressing
  • Dry cleaning / Ironing

Entertainment

  • Piano

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

7 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Pullman Rooftop Pool

  • Outside

Pullman Gym

  • On site
  • On site

Konnichiwa

Photo out of - Konnichiwa

Konnichiwa is a must-visit sushi bar at Pullman Cape Town, just off Bree Street. Led by chef Ernest Tsosane, it serves fresh, made-to-order sashimi, nigiri, and signature rolls in a relaxed setting, perfect for locals and travellers alike.

Cooking style
Japanese
Capacity
32
Accessibility
Accessible service
22 Riebeek Street, Cape Town, Cape Town, 8000 Cape Town, South Africa
Telephone +27 21 467 4000
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Konnichiwa is a must-visit sushi bar at Pullman Cape Town, just off Bree Street. Led by chef Ernest Tsosane, it serves fresh, made-to-order sashimi, nigiri, and signature rolls in a relaxed setting, perfect for locals and travellers alike.

This eatery and cocktail bar at our hotel gives you a New York City rooftop experience in Cape Town. Enjoy lively music along with delicious snacks and light eats in this stylish venue decorated and contemporary look with a modern style.

Rooftop pool vibes at its best. Enjoy our all year round outdoor pool with stunning city views, ample lounges and seating. Lunch or dine with cocktails an ice cold beer on tap.

Our gym is available to all guests complimentary 24 hours a day. Located on the 11th floor, the gymnasium has some stunning views of the Waterfront and City.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  893 reviews

Customer review rating 0.5/5

Jabulani N. Business - Confirmed reviews ALL

Dear Jabulani, Thank you for taking the time to share your feedback regarding your recent stay. Please accept our sincere apologies for the inconvenience you experienced with the hot water in your room. We understand how frustrating it must have been to discover that the water temperature was not adequate, requiring you to use another room to bathe. We are equally disappointed to learn that after being moved, you continued to experience a similar issue. This is certainly not the standard of comfort and service we aim to provide, and we regret the disruption this caused during your stay. A guest should be able to enjoy their room without encountering such maintenance concerns, and we understand the impact this would have had on your overall experience. Please be assured that your feedback has been shared with our Engineering and Operations teams for immediate review and investigation to prevent a recurrence. We appreciate you bringing this matter to our attention and are truly sorry that we fell short of your expectations on this occasion. We hope to have the opportunity to welcome you back in the future and provide you with the seamless and comfortable stay you deserve. Warm regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Jarukit M. Friends - Confirmed reviews ALL

Dear Jarukit, Thank you for your thoughtful review and for highlighting the exceptional service provided by Sandy and our attentive team members. We are pleased to hear that the welcome drink added a special touch to your friend's birthday celebration. We apologize for the delays you experienced with housekeeping and the inconvenience caused by the limited lift availability. Your feedback is valuable, and we will take it into account as we continuously strive to enhance our guest experience. Please know that we are committed to providing a comfortable and enjoyable stay for all our guests. Thank you once again for your kind words and constructive feedback. We hope to welcome you back to Pullman Cape Town City Centre in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Ludwe P. Business - Confirmed reviews ALL

Dear P., Thank you for your kind words. We are delighted to hear that you had a lovely and amazing experience at Pullman Cape Town City Centre. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Teinakore B. Families - Confirmed reviews ALL

Dear Teinakore, Thank you for your kind words regarding the excellent service and the comfort of our rooms. We are delighted to hear that you felt secure during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 3.5/5

Omar A. Couples - Confirmed reviews ALL

Dear Omar, Thank you for sharing your feedback. We are pleased to hear that you had a comfortable stay with us. Your experience is important to us, and we look forward to welcoming you back for an even more enjoyable visit in the future. Best regards, Pullman Cape Town City Centre

Dear Jabulani, Thank you for taking the time to share your feedback regarding your recent stay. Please accept our sincere apologies for the inconvenience you experienced with the hot water in your room. We understand how frustrating it must have been to discover that the water temperature was not adequate, requiring you to use another room to bathe. We are equally disappointed to learn that after being moved, you continued to experience a similar issue. This is certainly not the standard of comfort and service we aim to provide, and we regret the disruption this caused during your stay. A guest should be able to enjoy their room without encountering such maintenance concerns, and we understand the impact this would have had on your overall experience. Please be assured that your feedback has been shared with our Engineering and Operations teams for immediate review and investigation to prevent a recurrence. We appreciate you bringing this matter to our attention and are truly sorry that we fell short of your expectations on this occasion. We hope to have the opportunity to welcome you back in the future and provide you with the seamless and comfortable stay you deserve. Warm regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Jarukit M. Friends - Confirmed reviews ALL

Sandy handled the check-in and check-out for both of my stays, and she was absolutely lovely! She even arranged a welcome drink to celebrate my friend’s birthday, which was really impressive and such a nice touch. The bell staff and other team members were also very attentive. However, housekeeping was quite slow. Some requests took over an hour, and a few required me to call up to three times, such as requesting extra towels (we had the DND on, so we had to request them afterwards). Also, having only one lift caused quite a bit of inconvenience. Sometimes we had to wait up to 5 minutes for the lift, which was a little frustrating.

Dear Jarukit, Thank you for your thoughtful review and for highlighting the exceptional service provided by Sandy and our attentive team members. We are pleased to hear that the welcome drink added a special touch to your friend's birthday celebration. We apologize for the delays you experienced with housekeeping and the inconvenience caused by the limited lift availability. Your feedback is valuable, and we will take it into account as we continuously strive to enhance our guest experience. Please know that we are committed to providing a comfortable and enjoyable stay for all our guests. Thank you once again for your kind words and constructive feedback. We hope to welcome you back to Pullman Cape Town City Centre in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Ludwe P. Business - Confirmed reviews ALL

Amazing

Dear P., Thank you for your kind words. We are delighted to hear that you had a lovely and amazing experience at Pullman Cape Town City Centre. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Teinakore B. Families - Confirmed reviews ALL

Very caring and I felt very secure as well..

Dear Teinakore, Thank you for your kind words regarding the excellent service and the comfort of our rooms. We are delighted to hear that you felt secure during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 3.5/5

Omar A. Couples - Confirmed reviews ALL

I had great experience with pullman cape town city center

Dear Omar, Thank you for sharing your feedback. We are pleased to hear that you had a comfortable stay with us. Your experience is important to us, and we look forward to welcoming you back for an even more enjoyable visit in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Jeffries F. Solo - Confirmed reviews ALL

I wrote a personal Thankyou to the amazing staff

Dear F., Thank you for your kind words regarding our staff's friendliness. We sincerely appreciate your acknowledgment and are pleased to know that you had a positive experience during your stay. Your feedback will be shared with the team as it serves as great motivation. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Busiswe M. Business - Confirmed reviews ALL

It was amazing, warm, welcoming, and very comfortable. I truly enjoyed my stay and felt well taken care of throughout.

Dear Busiswe, Thank you for your kind words regarding your recent stay at Pullman Cape Town City Centre. We are delighted to hear that you enjoyed our warm hospitality and comfortable accommodations. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Michael A. N. Business - Confirmed reviews ALL

Overall a very solid experience, from the friendly welcome and ALL status recognition through to check-out.

Dear Michael, Thank you for your kind words regarding your experience at our hotel. We are pleased to know that our location and service met your expectations. Your feedback is invaluable, and we look forward to welcoming you back soon. Best regards, Pullman Cape Town City Centre

Customer review rating 3.5/5

Mohammed A. Families - Confirmed reviews ALL

The overall experience was a good one. Staff at front desk were very warm and welcoming. The porter/bellboy was very nice and we had our luggage in our rooms before we even got to the rooms. We were upgraded as I am a gold member, and there were bottles of Bubbly and chocolates for us. These were very nice touches. However the rooms and the bathrooms were a little tired and dated as per our liking. The shower area wasn’t the bedside in design, the partial shower glass meant every time the kids had a shower there was water on the floor which was a slipping hazard.

Dear Mohammed, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that our front desk staff and porter provided you with a warm welcome and efficient service. It is also delightful to know that you appreciated the upgrade and the special touches in your room. We acknowledge your comments about the condition of the rooms and bathrooms. While we aim to provide a comfortable and aesthetically pleasing environment, we understand that some aspects may not have met your expectations. Your feedback regarding the shower design has been noted, and we appreciate you bringing this to our attention. We value your insights as they help us in our continuous efforts to enhance our guest experience. Thank you once again for your review. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Tsholofelo M. Business - Confirmed reviews ALL

excellent

Dear Tsholofelo, Thank you for your kind words regarding our friendly staff, clean accommodations, and your overall comfortable experience. We are delighted to know that you enjoyed your stay with us and appreciate your positive feedback. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Camila H. C. Families - Confirmed reviews ALL

Our experience was absolutely wonderful, and the kindness of the staff was truly out of this world. From the moment we arrived, everyone we encountered was approachable, friendly, and genuinely willing to help, assist wherever they could, and find a solution whenever we needed something. One evening, I needed some milk for my daughter, and Robyn at reception kindly arranged for it to be sent to our room while it was still warm. That small gesture meant so much to me. It was incredibly thoughtful and made us feel right at home. The staff were all amazing, but I would especially like to mention Anathi from the ground-floor bar. She is such an amazing person and truly does what she does not simply because it is her job, but because she genuinely loves what she does. One morning, she served us coffee and left such a wonderful impression on us. We were even touched when she politely declined our tip. It was a small moment, but it showed us how genuinely passionate she is about what she does and how much pride she takes in her work. Achumile was exceptionally patient and helpful, especially despite the language barrier. Even when I struggled to explain exactly what I needed, she took the time to understand me and made sure I was properly assisted. Her patience, kindness, and willingness to help really stood out. We will definitely be coming back again. The staff are amazing, the hospitality is exceptional, and it is clear that the people here genuinely care about their guests. Thank you to everyone who made our stay feel so warm, welcoming, and special.

Dear Camila, Thank you for your wonderful feedback regarding your recent stay with us at Pullman Cape Town City Centre. We are delighted to hear that you had such a positive experience and that our team made a lasting impression on you. It is heartwarming to know that our staff members, including Robyn, Anathi, and Achumile, provided you with the exceptional service that we strive to deliver. Their dedication to ensuring our guests feel comfortable and valued is truly commendable. We believe that small gestures, like delivering warm milk to your room, contribute significantly to creating memorable experiences. We appreciate your kind words about our hospitality and look forward to welcoming you back in the future. Thank you once again for sharing your thoughts, and we hope to provide you with another remarkable stay. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

George K. Couples - Confirmed reviews ALL

Nicely appointed. Good location. Very good breakfast. Excellent staff. Very comfortable and spacious rooms.

Dear George, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our comfortable rooms, breakfast, and the service provided by our staff. Your kind words are greatly appreciated, and we look forward to welcoming you back. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Jamie V. W. Business - Confirmed reviews ALL

Short but comfortable due to kind staff

Dear Jamie, Thank you for your kind words regarding our staff. We are delighted to hear that you found your stay comfortable and appreciated their helpfulness. Your feedback is valued, and we look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 4.0/5

Dewald L. D. Business - Confirmed reviews ALL

Had a pleasant stay, and enjoyed the friendly staff interactions.

Dear Dewald, Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you appreciated our central location, comfortable accommodations, and the friendly service from our staff. Your kind words inspire us to continue providing excellent experiences. Best regards, Pullman Cape Town City Centre

Customer review rating 4.0/5

Shamita J. Families - Confirmed reviews ALL

We stayed 12 nights, end of July into August. ++Hotel rooms are comfortable and spotless; staff are welcoming and helpful. Location of the hotel is quite central with easy driving access to V&A (5 mins), Seapoint (10 mins), Century City (15 mins), Table Mountain (5 mins), etc. Many attractions are within easy reach. The Pool area is small but cozy and nice, heated pool is a definite advantage. Free parking is also nice to have, with easy access to the hotel. Guest Relations, Kelly, has been an absolute support throughout our stay, checking on us daily and providing advice on what to do. Thank you. -- Street noises can be quite inconvenient at night at times. Breakfast can be improved - lacks variety. Dinner options are limited both at the pool cafe and at the main restaurant. Overall, our family stay was a pleasant one. We will definitely reconsider staying at this hotel but we would like to have more dine-in and breakfast options. We look forward to our next stay!

Dear Shamita, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our rooms comfortable and our staff welcoming. It is also gratifying to know that our central location and amenities, such as the heated pool and free parking, added to your overall enjoyment during your 12-night stay. We appreciate your feedback regarding street noise and the variety of our breakfast and dinner options. Your comments will be taken into consideration as we continuously strive to enhance our guest experience. We are pleased to know that Kelly was able to assist you throughout your stay, and we will pass your kind words along to her. We look forward to welcoming you and your family back to Pullman Cape Town City Centre for your next visit, where we hope to exceed your expectations further. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Deborah S. M. Solo - Confirmed reviews ALL

Efficient and polite staff, nothing was too much trouble. Wesley on the travel desk was very helpful. All reception staff and porters were amazing

Dear Deborah, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location, breakfast, and the service provided by our staff, particularly Wesley. Your kind words inspire us to maintain our high standards. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Kyle V. R. Couples - Confirmed reviews ALL

Staff were beyond welcoming, remembered who I was, comfortable & my home away from home. Always my go to in CPT.

Dear Kyle, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff made you feel welcome and that our hotel serves as your home away from home in Cape Town. We look forward to your next visit. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The hotel is in excellent condition like it has been recently renovated. The rooms are very spacious and comfortable. Breakfast was good too except the pastries.

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Started well with check in and ground floor staff in general. Lounge was very underwhelming. Seems to be a non-event during the day and evening canapés and breakfast were both extremely minimal efforts.

Customer review rating 5.0/5

William H. Friends - Confirmed reviews ALL

Everyone was very friendly and always asked how they could help

Dear William, Thank you for your kind words regarding our welcoming staff. We are delighted to hear that you found our team friendly and eager to assist. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Other web-users rate our hotel

  • 308 reviews 8.6/10 Location
  • 485 reviews 7.7/10 Room
  • 758 reviews 8.7/10 Service
  • 6 reviews 5.9/10 WiFi
  • 215 reviews 7.9/10 Breakfast
  • 186 reviews 5.8/10 Amenities
  • 169 reviews 8.2/10 Cleanliness
  • 30 reviews 3.3/10 Wellness Area

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Cape Town Hotels