Pullman Cape Town City Centre 5 stars

Customer review rating (ALL Rating) 4.3/5 581 reviews

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Pullman Cape Town City Centre - Image 1
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22 Riebeek Street, Cape Town, Cape Town, 8000 Cape Town, South Africa

Description

Hotel extras

  • Excellent location near popular art galleries, boutique shops local restaurants, and markets.

  • Just a 10-minute walk from Cape Town International Convention Centre.

  • Free shuttle every hour to the V&A Waterfront.

  • Free Wifi, 24-hour fitness center, rooftop pool, and multiple on-site restaurants and bars.

  • Green Key and Safehotels Certified.

Our accommodation(s)

Hotel location

Pullman Cape Town City Centre

22 Riebeek Street, Cape Town, Cape Town
8000 Cape Town
South Africa

GPS:-33.918988, 18.422313

Telephone
Fax +27 21 467 4001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  581 reviews

Customer review rating 4.5/5

Sivaramakrishna K. Couples - Confirmed reviews ALL

Great !!!

Dear Sivaramakrishna, Thank you for your positive feedback. We are delighted to hear that you had a great experience at our hotel. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay. Warm regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Margaret-anne L. Solo - Confirmed reviews ALL

I stayed here 3 times in a row as I left on a safari twice and returned to this hotel afterwards. They stored a suitcase of mine while I was away for 3 days and then 4 days. The staff are friendly and very accommodating. Room service meals were excellent. The breakfast is extensive. The only issue I had is that they are infusing the lobby and hallways with a very strong perfume smell, which I am allergic to. It made my asthma worse. I had to wear a mask some days as I went into the halls and lobby. I don’t think they should do that especially since many people are sensitive to “scents”.

Dear Margaret-Anne, Thank you for sharing your experience at Pullman Cape Town City Centre. We are delighted to hear that you found our location convenient and that you enjoyed your stay with us on multiple occasions. It is wonderful to know that our staff provided you with friendly service and that you appreciated the quality of our room service and breakfast offerings. We sincerely apologize for the discomfort you experienced due to the scent in our lobby and hallways. Your feedback regarding the fragrance is valuable, and we take such comments seriously, especially considering the sensitivities of our guests. Please be assured that we will take your concerns into consideration as we strive to create a welcoming environment for all. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future. Warm regards, Pullman Cape Town City Centre

Customer review rating 3.0/5

David F. Couples - Confirmed reviews ALL

At check in I was asked whether I would allow an amount of money to be held, which is ok. Not knowing the money was actually being debited against my cc . On check out I had not spent the total money debited and was told the accounts area had to refund via a bank deposit NOT back to my credit card. Accounts did contact me within 2 weeks . I had to get ACCOR to assist me as the hotel would not respond to numerous requests. It has now been 1 week since the hotel sent my invoice (checked out 25/11/25). They still have not refunded money to my bank account. Very frustrating

Dear David, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced during the check-out process, particularly concerning the handling of your deposit and the subsequent refund. It is our policy to inform guests about any holds placed on their credit cards, and I regret that this was not clearly communicated during your check-in. Furthermore, the delay in processing your refund is certainly not the standard we strive to uphold. We aim to address all inquiries in a timely manner, and I understand how frustrating it must have been to feel that your requests went unanswered. I appreciate your patience in this matter and your cooperation with ACCOR. Please know that your experience is important to us, and we will continue to work on improving our communication and processes. Thank you once again for your feedback. Warm regards, Pullman Cape Town City Centre

Customer review rating 2.5/5

Amy L. L. Business - Confirmed reviews ALL

The bed was uncomfortable - it was two single beds joined together but without a smooth top so one could easily fall between the mattresses. The breakfast as incredibly average. For the amount of money it costs to stay there, I would expect a lot more than what was on offer. Coffee was awful. Service at breakfast was incredibly slow. The water in the shower was so hot that it was near impossible to shower. To get the water to balance at a tempreature that was reasonable was impossible. it was either boiling hot or freezing cold. The lifts being out of service for so long was majorly inconvenient. You could wait several minutes before getting in a lift and even then, it would stop on every floor on the way up or down. I was very dissapointed in this hotel. I have stayed at the Rockefeller many times and even though they have a lower rating (and significantly lower rates) their services and overall experience is signifncatly better than what I experienced at the Pullman.

Dear Amy, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the discomfort you experienced with the bed arrangement. We understand how important a good night's sleep is and appreciate your comments about this matter. I am also sorry to hear that breakfast did not meet your expectations. We strive to provide a high-quality dining experience and your observations regarding the coffee and service speed will be taken into consideration for future improvements. Furthermore, I regret that you faced issues with the water temperature in your shower; this is certainly not the experience we wish to provide. The inconvenience caused by the lifts is acknowledged, and I understand how this could impact your overall stay. We are aware of the importance of efficient service and will work towards enhancing this aspect. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future. Warm Regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Gaurav K. Couples - Confirmed reviews ALL

The Hotel was well located, clean and hygienic. The staff were helpful and friendly. Only thing to improve is to provide more bottles of drinking water as they only provided two 300ml bottles per room per day.

Dear Gaurav, Thank you for your positive feedback regarding our location, cleanliness, and staff service. We appreciate your suggestion about the drinking water provision, as we continually strive to enhance our guest experience. Your comments will be taken into consideration for future improvements. Warm regards, Pullman Cape Town City Centre

Other web-users rate our hotel

  • 228 reviews 8.5/10 Location
  • 375 reviews 7.8/10 Room
  • 518 reviews 8.1/10 Service
  • 5 reviews 7.1/10 WiFi
  • 156 reviews 7.4/10 Breakfast
  • 131 reviews 8.3/10 Cleanliness
  • 120 reviews 5.7/10 Amenities
  • 18 reviews 4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.