Dear Ms. O., Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you appreciated our convenient location. However, we sincerely apologize that your overall experience did not meet your expectations. We are particularly sorry to hear about the slippery bathroom floor and the occasions when our team was not readily available. Your comments are very important to us, and we will review these points with the relevant teams to improve both safety and service availability for our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again and provide a more comfortable and positive experience. Warm regards, Panatchaporn P. (Ms.) Director of Rooms The TRIBE Living Bangkok Sukhumvit 39 Team

Dear Mr. H., Thank you for taking the time to share your feedback. We are sorry that the drainage issue in the bathroom caused such discomfort during your stay. We also regret that some of the amenities you requested for your second night were not delivered as expected. We take your comments regarding the bathroom drainage and the handling of your requests seriously. Your feedback will be shared with the relevant teams for further attention and follow-up. We are pleased to know that you found other aspects of your stay satisfactory, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Warm regards, Panatchaporn P. Director of Rooms

Dear Shinji T., Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you were satisfied with your room, our team, breakfast, and fitness facilities. Your kind comments are truly appreciated. At the same time, we sincerely apologize for the condition of the swimming pool during your stay. We are very sorry that it did not meet the standards you expected or the standards we strive to maintain. Your feedback regarding the pool's cleanliness has been shared with the relevant team, and we are taking it seriously to ensure this issue is addressed promptly. Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back for a much-improved experience. Warm regards, Panatchaporn P. (Ms.) Director of Rooms The TRIBE Living Bangkok Sukhumvit 39 Team

Dear Mr. Hiroko S., Thank you very much for sharing your detailed feedback with us. We truly appreciate your kind comments regarding our new and functional facilities, as well as your appreciation of our breakfast. We are sincerely concerned to learn about your experience with one of our breakfast staff members. This is certainly not the standard of service we aim to provide, and your feedback has been shared with the relevant department for immediate review and improvement. Regarding the shuttle service, we would like to clarify that our scheduled shuttle operates as a drop-off service from the hotel to the BTS station. For the return journey, the shuttle is not operated on a fixed schedule; however, guests are always welcome to hop on when the shuttle happens to be at the shopping mall area. Please also note that due to shopping mall regulations, our vehicle is not permitted to park, and therefore the shuttle can only stop for no longer than approximately 2 minutes. Additionally, occasional delays may occur due to heavy traffic conditions in the area, which are unfortunately beyond our direct control. We sincerely hope for your kind understanding in this matter. Thank you once again for your valuable feedback. We truly hope to have another opportunity to welcome you back and provide you with an improved and more seamless experience in the future. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Tetsuya H., Thank you very much for your wonderful feedback and for choosing to stay with us at Tribe Living Bangkok Sukhumvit 39. I’m delighted to hear that you enjoyed our breakfast, especially the Thai noodle station. The green noodles you tried are called “Ba-Mee Yok” (บะหมี่หยก), which are jade-colored egg noodles made with pandan. They are a popular Thai-Chinese style noodle and can usually be found in many local supermarkets in Bangkok such as Big C, Tops, or Gourmet Market, or even on Thai online platforms like Lazada and Shopee. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again for another enjoyable stay. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Ms.Reiko N., Thank you for your kind words and for appreciating our hotel’s design, the warm service from our team, and the handwritten welcome message. We’re glad to hear you had a comfortable rest and enjoyed your stay with us. We appreciate your feedback regarding the sparkling wine and will review this with our rooftop bar team. For your convenience, please note that we already offer an hourly complimentary shuttle service to BTS Phrom Phong station — perfect for avoiding traffic during busy hours. We truly value your feedback and look forward to welcoming you back to Tribe Living Bangkok Sukhumvit 39 again soon. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Ms. Atsuko O., Thank you for sharing your feedback. We’re glad to hear that you found the room clean and comfortable. Regarding the bites you experienced, we recommend informing our staff immediately during your stay so we can provide assistance and support. Please note that we have regular pest control measures in place, so it is unlikely to be caused by insects — it could also be related to an allergy or other factors. We hope to welcome you back to Tribe Living Bangkok Sukhumvit 39 and provide an even more comfortable stay next time. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Ai T., Thank you very much for sharing your review of Tribe Living Bangkok Sukhumvit 39. We’re glad to hear that you found your stay both convenient and economical, and that you felt comfortable throughout your visit. We look forward to welcoming you back for another enjoyable stay in Bangkok. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Arihiko K., Thank you for sharing your detailed feedback with us. We’re glad to hear that you enjoyed the convenient location and the cleanliness of the room, as well as the tacos at our rooftop bar. At the same time, we appreciate your comments regarding the grilled dishes and the technical issues with our app and website search functions — your observations are very valuable for us to improve both our dining and digital experiences. We hope to have the pleasure of welcoming you back to Tribe Living Bangkok Sukhumvit 39 for an even better stay in the future. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Mr. I., Thank you very much for sharing your feedback about your stay at Tribe Living Bangkok Sukhumvit 39. I’m delighted to hear that you enjoyed the comfort of our bed, the variety at breakfast, and the bathrobe provided in the room. I also appreciate your comment regarding the bathtub and shower. Your feedback is very valuable, and I will share it with our team for consideration in improving the guest experience. We sincerely hope to welcome you back again for another comfortable stay in Bangkok. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Kaneshiro K., Thank you for taking the time to tell us about your experience at the TRIBE Living Bangkok Sukhumvit 39. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand that as a Platinum member you expected a complimentary late check-out, and that our team did not provide it on this occasion. Please be assured that I will discuss this case with our team. I sincerely believe that our members deserve the best possible service and positive attitude from our team and should always try their best to accommodate requests which are expected from the corresponding member level, and I will work with my Front Office Manager to ensure this is better handled in the future. It is my hope that you will give us the opportunity to better serve you upon your next stay with us. Sincerely, Jakub Piwowarski General Manager