ノボテル バンコク スクンビット20 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 562 件のレビュー

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19/9 Soi Sukhumvit 20, Klong Toey, 10110 バンコク, タイ

説明

ホテルのその他の情報

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • 有名なグルメバーとレストラン

  • コネクティングルームおよびファミリースイート

当ホテルの客室

ホテル所在地

ノボテル バンコク スクンビット20

19/9 Soi Sukhumvit 20, Klong Toey
10110 バンコク
タイ

GPS:13.731522, 100.564021

電話番号
ファックス +66 2 009 4900

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  562 件のレビュー

トリップアドバイザーの評価  4.7/5  2,579 件のレビュー

2025エクセレンス認証

A beautiful good location hotel in Sukhumvit area

トリップアドバイザーの評価 5.0/5

Salim S トリップアドバイザー認証口コミ

I loved every bit of the hotel. Good clean and perfect location. Reception very friendly especially a girl called Nutty. She was sweet and extremely helpful. I recommend this hotel very highly and will come again

NOvotel: Management Issues

トリップアドバイザーの評価 2.0/5

worldcitizensm トリップアドバイザー認証口コミ

As a Platinum Accor ALL member I was looking forward to staying at the property for the first time (after having stayed at the nearby Sofitel one year prior) for 5 nights. Upon check-in I was told I received an upgrade so was happy to hear that. But that’s when “happy” ended. There was a major issue in my room: the shower water would not hold at a single temperature, continually fluctuating between warm, hot and cold, every 20 sec or so while the water was running no matter where I had the tap handle set. Needless to say this was not an enjoyable experience especially in the Bangkok heat where two showers a day is not uncommon. I notified the front desk after my first night. Jira told me it would be addressed by maintenance. Following morning: no change so I invite Jira up to my room to put his hand under the running shower water. He does and tells me he will tell maintenance again. I firmly believe he did this. Still no change by the next afternoon when I’m then offered to be moved to another room. It’s odd that I would be offered an inconvenience to resolve my inconvenience. I politely declined to be additionally inconvenienced. And again, I’m told maintenance is trying to address the issue. The next day I was approached by a front desk team member and told that Management would like to offer me a 10% discount as compensation. I explained that such an offer was unacceptable (2%/night, really?). I asked that person to tell Management to think harder about my inconvenience. This wasn’t like a delayed check-in time. I guess they didn’t since upon check-out I was given a 10% discount. I laughed and explained how Management (of which nobody on that team bothered to speak to me) has tarnished my view and advocacy of the Novotel brand because it was not delivering on its -- albeit quickly researched and unedited --brand promise: The Novotel brand promise is to offer a balanced living experience for both business and leisure travelers, where guests can enjoy “Time well spent”. This is achieved by blending comfort, modern design, and thoughtful wellness offerings to leave guests feeling refreshed and invigorated. Yes, the irony is thick here. Two other things: 1) For much of the time during my 5 visits to the Exec Lounge’s evening free cocktail and snack offering, the woman managing the Lounge was much more attentive to what’s on her phone than filling guest’s glasses or removing the plates for the maybe only 6 (max) guests each evening. 2) And I had to laugh at this interaction on night 3 or 4 of my inconvenience: while spending money at the rooftop bar I asked the suited gentleman who I assumed was the manager if I could keep the coaster beneath my drink since my friend collects coasters. I was told, “No, it’s hotel property”. Thanks Novotel. Lastly, it’s not surprising that I didn’t receive from the hotel an email survey about my stay. That would seem, to me, to put into question the integrity of such research undertaken by the hotel and maybe by extension Accor. Despite the kindness of Snack, Jira, and Fhasai, it’s clear that the Management is not in the business of delivering the Novotel brand promise but rather is in the business of delivering profit to Accor and fails to recognize that delivering the promise delivers increased profit. I’m sorry to say that, for me, management and others put the “No” in “Novotel”. I’m curious to see if/how management responds to this beyond the trite “thank you… sorry… we take all comments seriously… look to improve… etc. …”

Thanks Natt

トリップアドバイザーの評価 5.0/5

P3762BXjuliem トリップアドバイザー認証口コミ

Great location & spacious room. Natt, Concierge was of great assistance with navigating transportation to airport. Very clean and friendly staff. Not far from the MBK Centre

Dear Julie M, Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our great location, spacious room, and the cleanliness of the hotel. A special thank you for recognizing Khun Natt, who was pleased to assist you with transportation arrangements to the airport. Your kind words will certainly be shared with the team as encouragement. We are also glad you found our location convenient, with easy access to Shopping Area. We truly appreciate your support and look forward to welcoming you back again in the near future. Warm regards, Kanta Hanvesakul Hotel Manager

It is recommended to make an online reservation in advance.

トリップアドバイザーの評価 5.0/5

Explorer03116260371 トリップアドバイザー認証口コミ

In the afternoon and evening, I went to the Sky Lounge. Ploy provided excellent service, was lovely. The food and cocktails were delicious.

Dear Khun Wai, Thank you very much for sharing your recommendation and kind feedback. We truly appreciate your suggestion regarding making an online reservation in advance, which will certainly be helpful for other guests. We are delighted to hear that you enjoyed your time at the Sky Lounge and that Khun Ploy provided excellent and lovely service. It is also wonderful to know that you enjoyed the food and cocktails. Your kind compliments will be shared with Ploy and the team as great encouragement. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience in the future. Warm regards, Kanta Hanvesakul Hotel Manager

Fhasai is so friendly

トリップアドバイザーの評価 5.0/5

Zeng C トリップアドバイザー認証口コミ

Fhasai is so friendly,l like it,I like her service a lot thank you for the nice room and nice view for me. The location of hotel very convenient and next to the emdistict. What a excellent choice.

Dear Zeng C, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our location convenient, especially with the close to EmDistrict. It is truly rewarding to know that Fhasai’s friendly and attentive service made such a positive impression on you. Your kind words will certainly be shared with her as encouragement. We are also pleased that you enjoyed the nice room and beautiful view prepared for you. Thank you for choosing our hotel. We truly appreciate your recommendation and look forward to welcoming you back again in the near future. Warm regards, Kanta Hanvesakul Hotel Manager

との提携 TripAdvisor

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周辺の他の施設

バンコクのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。