ノボテル バンコク スクンビット20 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 563 件のレビュー

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19/9 Soi Sukhumvit 20, Klong Toey, 10110 バンコク, タイ

説明

ホテルのその他の情報

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • 有名なグルメバーとレストラン

  • コネクティングルームおよびファミリースイート

当ホテルの客室

ホテル所在地

ノボテル バンコク スクンビット20

19/9 Soi Sukhumvit 20, Klong Toey
10110 バンコク
タイ

GPS:13.731522, 100.564021

電話番号
ファックス +66 2 009 4900

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  563 件のレビュー

トリップアドバイザーの評価  4.7/5  2,570 件のレビュー

2025エクセレンス認証

Natt Saved Our New Year’s Eve Dinner 🎉

トリップアドバイザーの評価 5.0/5

oneptrk トリップアドバイザー認証口コミ

We were struggling to find a last-minute table for New Year’s Eve, and Natt truly saved the evening. Thanks to their help, we managed to secure a great dinner despite everything being fully booked. Super professional, kind, and efficient — exactly what you hope for from a concierge. Thank you, Natt, and Happy New Year! 🎉

Very average experience - don’t go!

トリップアドバイザーの評価 2.0/5

RSagar トリップアドバイザー認証口コミ

Very average experience We booked this hotel for 8 nights for our family with 2 rooms. We requested for interconnected rooms well in advance and we were given the rooms however one of the rooms was for people with disability on the 10th floor and the washroom had no shower cubicle and was open which was not our preference so we asked for another set of interconnected rooms. We were asked to wait till the next day. We had to pack again for change of rooms which was inconvenient. They didn’t even bother to check with us if we’d be ok with the first set of rooms given to us despite us asking for these rooms well in advance and they knew very well that we didn’t need a room for disabled people. The service at this hotel is particularly bad and that’s why I’ve given a 2 rating. Thailand is known for its hospitality and this hotel is doing its best to change that. There’s no one to open the lobby door for you. When you enter, they try to not make eye contact so they don’t have to wish you or greet you. The concierge is non existent. They have a tuk-tuk for shuttle service to the BTS station and the nearest is phrom phrong station, however they seem reluctant mostly. They have the shuttle service till 9pm and once we reached at 9.05pm at the reception and they refused the shuttle. They are not customer friendly at all. The breakfast is not what you get at other hotels in BKK and the spread is minimal. I would not recommend to take the room with the breakfast if you’re staying for a long period like we did as it’s similar everyday. We regretted taking the breakfast option with them. They do have an Indian section which looks very bad and we never tried it as we love Thai and oriental food so weren’t bothered with the sad looking Indian fare. They do not have a service or staff available to give you a table as per your family size and you’re on your own and hence, the breakfast is managed badly. There is no service at the table for your breakfast like getting tea/coffee or eggs to your table so the egg station always has a long queue so we avoided that and stuck to boiled eggs or fried eggs. The staff is not bothered to help or serve during breakfast and are usually making faces at the crowds. The items that get over are not replenished quickly so there are empty pots mostly. This was the peak season so I’m sure they were expecting the hotel to be full. The housekeeping is good however we had to ask for supplies as they never replenished what was over. Towels were torn sometimes, the foot mat in the washroom was missing on two days as they didn’t have enough of these it seems. There was no body lotion in our rooms and when i asked for it, I was told that the superior rooms didn’t have any body lotion which was quite absurd. When i told them that I had never heard this from any hotel before, they sent one bottle for two rooms! There was no conditioner either so we bought our own. When we checked out, they asked for the body lotion bottle and if it was in the room. They really treat the body lotion like some magic potion! The housekeeping staff was very well behaved though and I would surely exclude them from the bad service attitude of the rest of the staff. The staff at the hotel overall seemed demotivated, or not supervised well or not trained well. We have stayed at the Valia and Hilton before in BKK and our experience at these hotels has been very different and excellent. We paid a premium at this hotel due to the high season and regret booking this one over the previous hotels we have stayed in. We won’t come back to this one for sure. The crowd overall is also not the best at this hotel even though the prices were not very low but we have learnt that we need to spend much more in peak season to get what we want 😊 The location was good and there is a 7 Eleven very close. The badly behaved people at this 7 Eleven are from this hotel! 😊 We didn’t try the restaurants around but there are plenty around. We took cabs mostly but it’s convenient for anyone who wishes to take the BTS. We went to terminal 21 a couple of times for meals and the food court is average as per me. I wouldn’t say that there was any glaring issue at this hotel but I would not recommend to anyone. I’m sure there are better options available. When we were checking out on 30th Dec, we met the manager at the lobby and he was great but we never saw him before at the hotel. Maybe that’s why the hotel was so poorly managed. I wish he was there permanently. The rooms are run down and the carpets in the lobby are dirty. The beds are comfortable though and we slept well. The TV does not have the internet and are old so no Netflix or Amazon possible on their TVs.

In the evening, my partner and I went to the Sky Lounge. We met two women named Ploy and Pan they were very lovely.

トリップアドバイザーの評価 5.0/5

Thanetphon S トリップアドバイザー認証口コミ

It is a good hotel with convenient transportation, friendly staff, clean and comfortable rooms, and easy access to many popular places.

Dear Thanetphon S, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed your evening at the Sky Lounge and received lovely service from Khun Ploy and Khun Pan. It is wonderful to know that you found our hotel convenient, with friendly staff, clean and comfortable rooms, and easy access to popular places. Your kind words are truly appreciated, and we look forward to welcoming you and your partner back to Novotel Bangkok Sukhumvit 20 soon. Warm regards, Novotel Bangkok Sukhumvit 20

Friendly Staff

トリップアドバイザーの評価 5.0/5

suraj p トリップアドバイザー認証口コミ

Pan is a friendly and polite staff member who provides good service and is attentive to customers. She works well even during busy times and maintains a positive attitude. Her calm and professional manner helps create a comfortable and welcoming environment. Overall, she does her job well and contributes to a pleasant experience.

Dear suraj p, Thank you very much for sharing your kind feedback. We are delighted to hear that Khun Pan provided attentive and professional service, even during busy times, and contributed to a comfortable and welcoming environment for you. Your recognition of her efforts will be shared with her and the team, as it is always a great encouragement for our staff. We look forward to welcoming you back to Novotel Bangkok Sukhumvit 20 for another pleasant stay. Warm regards, Kanta Hanvesakul Hotel Manager Novotel Bangkok Sukhumvit 20

Good Stay For A Vacation

トリップアドバイザーの評価 5.0/5

Boonweikoh トリップアドバイザー認証口コミ

Comfortable stay and my family was enjoying with the facilities. The location is considered convenient to nearer tourist spot and good coffee around. Many good massage and wellness centre just around the corner.

Dear Boonweikoh, Thank you very much for sharing your feedback. We are delighted to hear that you and your family enjoyed a comfortable stay and made good use of our hotel facilities. It’s great to know that our convenient location, nearby tourist spots, coffee options, and wellness and massage centers contributed to a pleasant vacation experience. We look forward to welcoming you and your family back to Novotel Bangkok Sukhumvit 20 in the future. Warm regards, Kanta Hanvesakul Hotel Manager Novotel Bangkok Sukhumvit 20

との提携 TripAdvisor

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バンコクのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。