Mövenpick Resort and Spa Fruske Terme 4 étoiles

Dear Frederik G., Thank you for your kind words about our hotel and water park. We are thrilled to hear that you enjoyed your stay and found our staff to be helpful and welcoming. We look forward to welcoming you back in the future. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Mr. M., Greetings from Fruška gora! We appreciate your comments regarding your Mövenpick Resort and Spa Fruske Terme stay. We are sorry to hear that you did not fully enjoy your stay. The hotel welcomes all guest profiles, and we cannot strictly limit the hotel floors to specific guest profiles. However, I've noted your kind comment, and we'll be working on enhancing the couple's experience further. This feedback will encourage all of our staff as we strive to continuously improve the quality of our services and products. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Vojka Glišević Director of Rooms Division

Dear Mr. A., Thank you for telling us about your experience at the Mövenpick Resort and Spa Fruske Terme. I am sorry that it did not meet your expectations. Your nice words and constructive comments are highly appreciated. During the early autumn, and because the hotel is nested on the slopes of National Park, we sometimes faced challenges with insects that lasted for a few days, even with all the measures that we took to protect ourselves. Also, during the season change, we do switch the heating and cooling system to neutral mode since mornings and evenings are very cold and days are still very sunny, taking care of the sensitive category guests such as children and older guests. We appreciate your sharing your concerns, and we hope you will give us the opportunity to better serve you in the near future. Sincerely, Vojka Glišević Director of Rooms Division

Dear Mrs. R., We appreciate your kind comments and great review of your stay at the Mövenpick Resort and Spa Fruske Terme. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Vojka Glišević Director of Rooms Division

Dear Mr. S., Thank you for sharing your feedback following your stay with us. We are sorry to hear that your experience did not meet your expectations and we apologize for the inconveniences you encountered upon arrival. We understand that your late check-in was not up to the standard you expected, and we regret that we were unable to provide adequate assistance at that time. Your feedback regarding the access to the hotel and your room installation is valuable, and we will certainly work on improving the clarity and precision of the information provided, especially regarding hotel services and amenities. Regarding the garage, we would like to emphasize that the information about its location is transparently provided to all of our guests, and we are proud to offer a secure garage facility under video surveillance. Although the garage is located a little further from the hotel, we believe this small trade-off ensures extra safety and comfort for our guests. Nevertheless, we are pleased that our breakfast and departure conditions left a better impression. We appreciate your feedback and are constantly working to improve our services. We hope to have the opportunity to welcome you back and provide you with a stay that fully meets your expectations. Kind regards, Mövenpick Resort and Spa Fruske Terme