新加坡史蒂芬诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 1,666 评论

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新加坡史蒂芬诺富特酒店 - Image 1
新加坡史蒂芬诺富特酒店 - Image 2
新加坡史蒂芬诺富特酒店 - Image 3
新加坡史蒂芬诺富特酒店 - Image 4
30 Stevens Road, 28 Stevens Road, #01-01, 257878, 257878 新加坡, 新加坡

描述

酒店其他优惠

  • 繁茂的热带都市天堂，位于新加坡市中心

  • 位于城市中心黄金地段，靠近乌节路和联合国教科文组织遗址--新加坡植物园

  • 可在多台设备上享受无使用限制的高速互联网接入

  • 24 小时客房服务、健身房和自助洗衣房。大型无边际泳池、浅水泳池和 4 个餐饮店

  • 午餐和晚餐时免费停车。酒店客人可享受过夜泊车服务

我们的客房

预订此酒店
客房 1

酒店位置

新加坡史蒂芬诺富特酒店

30 Stevens Road, 28 Stevens Road, #01-01, 257878
257878 新加坡
新加坡

GPS:1.313439, 103.828417

电话
传真 +65 6491 6085

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  1,666 评论

客户意见评级 5.0/5

Ruqing L. 朋友住宿 - 所有已确认评论

Dear Valued Guest, Thank you for your kind words regarding our team's politeness and the warm, comfortable atmosphere of our hotel. We strive to create a welcoming environment for all our guests, and it is wonderful to know you had a pleasant experience. Your feedback motivates our team to continue providing warm and genuine hospitality. Best regards, Piotr Kupiec General Manager

客户意见评级 2.5/5

Yue Q. 家庭住宿 - 所有已确认评论

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. While we are pleased you appreciated the overall environment of our hotel, we are truly sorry that several aspects of your experience fell short of your expectations. We sincerely apologize for the cleanliness of the corridor. The presence of litter over several days is not reflective of the standards we strive to maintain, and your comments have already been reviewed by our Housekeeping team to ensure public areas are inspected and attended to more diligently. We are equally sorry for the inconvenience caused by the missing hairdryer in your room. Hairdryers are a standard room amenity, and we regret this was overlooked prior to your arrival. We do apologise for our team's response when you contacted the Front Desk. This is certainly not the level of service we aim to deliver, and we will reinforce with our team the importance of offering proactive assistance whenever issues arise. Our complimentary shuttle operates on a fixed schedule throughout the day, and we are sorry if this information was not clearly communicated during your stay. The information is available in the room, at our hotel lobby by the Reception Desk and along the driveway next to the shuttle bus pick up point. Thank you once again for your valuable feedback. It highlights areas where we need to improve, and we appreciate the opportunity to address them. We hope you will consider giving us another opportunity to provide you with the seamless and comfortable experience you deserve. Yours sincerely, Piotr Kupiec General Manager

客户意见评级 3.0/5

Zhen W. 家庭住宿 - 所有已确认评论

Dear Valued Guest, Thank you for taking the time to share such detailed feedback following your recent stay with us. We are pleased to know you enjoyed our convenient location, found the pool enjoyable, and appreciated the warm and enthusiastic service provided by our breakfast team. Your kind comments about our team are greatly appreciated and will be shared with them. However, we are sincerely sorry that several aspects of your stay did not meet your expectations. We understand how disappointing it must have been to find that some room amenities, including the hairdryer and slippers, were not available upon arrival. In particular, we apologise for the confusion regarding the bedroom slippers. During your stay, we experienced an unexpected delay in the shipment of our bedroom slippers arriving in Singapore, which affected availability. We also regret that the information provided by our team was inconsistent, causing unnecessary confusion. This is certainly not the level of communication we strive to provide, and we will reinforce the importance of providing accurate and consistent information to our guests. We would also like to share that, as part of our sustainability commitment, our hotel has implemented "Clean for Green" as part of our Sustainability initiative, where full housekeeping services are provided on alternate days to help reduce water and energy consumption. We understand that this may differ from the expectations of some guests, particularly in Singapore's tropical climate. Please be assured that guests are welcome to request fresh towels, replenishment of amenities, or additional housekeeping assistance on non-service days, and our team is always happy to assist. We also appreciate your comments regarding our breakfast selection. Our breakfast buffet is designed as an international offering, featuring a variety of Asian, Indian, and Western favourites to cater to the diverse preferences of our local and International guests. Nevertheless, we recognise that there is always room for improvement, and your feedback will be shared with our Culinary team as they continue to review and enhance the variety on offer. Thank you once again for your valuable feedback. While we regret that your experience did not fully reflect your expectations of the Novotel brand, your comments provide us with important opportunities to improve. We hope to have the chance to welcome you and your family back in the future and deliver a more seamless and enjoyable stay. Yours sincerely, Piotr Kupiec General Manager

客户意见评级 4.0/5

Chao P. 朋友住宿 - 所有已确认评论

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear you enjoyed the convenience of our shuttle service to Stevens MRT station, as well as the nearby public transportation options. It is also wonderful to know that you appreciated our pool area, which indeed serves as a lively social space for our guests. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

客户意见评级 3.5/5

Menghua Z. 商务住宿 - 所有已确认评论

Dear Valued Guest, Thank you for taking the time to share your feedback and for choosing to stay with us. We are pleased to know you had a generally positive stay, but we are sorry to learn about the confusion regarding your invoice. As your reservation was made and paid for through a third-party booking platform, the invoice for your accommodation will need to be obtained directly from the booking agent, as they processed the payment and issued the booking. Unfortunately, the hotel is unable to provide the invoice as we do not have access to their billing details. We apologize for any misunderstanding at check-out and appreciate your feedback, which will help us ensure clearer communication with our guests in the future. We hope to have the opportunity to welcome you back again soon. Best regards, Piotr Kupiec General Manager

其他网络用户评价我们的酒店

  • 878 评论 8.3/10 位置
  • 1,361 评论 7.5/10 房间
  • 1,951 评论 7.4/10 服务
  • 12 评论 8.8/10 上网
  • 633 评论 6.7/10 清洁度
  • 447 评论 7/10 早餐
  • 387 评论 8/10 性价比
  • 235 评论 9.7/10 游泳池

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