Check-in was fast. Room was ready. Good size room. Room amenities with 4 modern USB ports for charging mobile devices. Bed was comfortable and had a good night sleep. Included breakfast every morning was convenient and have a good choice of food options. 7-11 convenient store and quite a few F&B restaurants are within the building facility.

总体来说酒店还是不错，服务好，待客温和，位置也不错 ，唯一不足就是洗漱用品配套太少 仅仅牙刷牙膏和洗澡沐浴洗头，没有棉签，没有浴帽，没有刮胡刀，也没有防晒乳（其他酒店有提供）

Excellent in every way particularly the helpful staff who always went the extra mile to ensure a first class experience and to assist in any way possible.Excellent breakfast and standards that couldn't be faulted

This was my third stay in this Novotel, after my previous stay of one week in last December. A very warm welcome full of attentions, tactfully. A very pleasant room with powerful air condition to be adapted to your needs, real delicious food to your taste in the main restaurant with attentive and continuous care, two wonderful swimming pools, a peaceful area to relax without any worries. I was astonishingly and carefully looked after. I would be only too delighted to come back as soon as possible and enjoy again an authentic excellent service!! My special thanks and dedications would go to Mrs. Dahlia De Guzman and Mr. Ash Abu Bakar.

We were greeted by the receptionis when we go in and the concierge were taking our bag with kindness friendlyness. It was a really good service and the wish to go back to novotel in steven were really good and wonderful

This was our 5th stay at Novotel on Stevens. The hotel itself and the rooms are excellent. Facilities throughout the hotel are great and the rooms are very well appointed and comfortable; love the shower and the bed! Unfortunately the same praise cannot be given to the staff anymore. Over the past 2 stays we have noticed staff seem disinterested, unhelpful, quite rude and dismissive. A gentleman named Eloysius (something like that) he led us in. We had been traveling for over 24hrs from Chicago via Hong Kong and we were tired. We knew we were arriving at 6am so we had booked the night prior to guarantee our room for an early arrival. Eloysius Did not even say ‘Good morning’ or ‘Welcome’ he just said ina. Very rude and disinterested tone ‘I need your passports please, the hotels full so we don’t have a room for you now’ ok? How about welcome back, or how was your flight, or maybe just check our booking first to see we paid for the night prior to our arrival. I have met even mentioned that I am an Accor Gold member and there was zero recognition of that. Eventually after I explained we had booked the previous night and emailed the hotel prior to advise them, he miraculously found a free room in a ‘full’ hotel. He then handed us the key with a ‘thanks’. I then said ‘am I getting an arrival welcome drink for my status?’ He said nothing at all and just handed me a voucher and wrote X 2 on it. It was a terrible experience and it has made me re assess my hotel group loyalty... if this is how you treat customers, let alone GOLD customers, I’d rather go some place else!

This is my 2nd time staying in this hotel. The front desk staff that did the check-in for my family was very friendly and even gave my daughter a toy which she sent to the room personally. Her service was excellent! We had requested for a cot for our daughter. After the cot was delivered, we noticed that the cot was a little dirtied. It has lizard poop at one of the corners of the cot. We also went to the bar to collect our complimentary drink but the staff wasn’t very interested in serving. On the whole, the hotel was great to stay in as there are very good amenities and restaurants within the hotel grounds.

酒店整体还是不错的，前台小哥的服务也很热情，早餐品种再稍微多点就更好了

The place is a quiet and nice environment for the family. Away from the bustling Orchard area yet not too far for a trip down for some shopping. With shuttle services also made it convenient. Ample eating places around including Mercure dining places. Good to have a 7-11 too.

Lovely hotel with clean comfortable rooms n amenities. Room service is also satisfactory. However, hotel shuttle bus service can be improved by more frequent and timely buses. Bus left before scheduled time when bus not yet full. N bus didn't leave when it's full n whole bus waited until scheduled time.

提前给办理了入住，服务很好，大多人都会中文，早餐也算丰富，就是床略微小一点，地理位置不太方便，出门有班车，性价比还可以

My second visit to this hotel, except for the slightly inexperience of the morning check-in gentleman on ground floor in handling my early check in which made me a bit annoyed, I would recommend people to stay at this hotel not only because of the good size swimming pool and 24 hours gym, but also the hospitality i received on the executive lounge (10th Floor), in particular to Anna and the gentleman handled my check in (sorry i forgot his name). Overall, a good place to relax and for business as it is located in prime area in Singapore. Also the shuttle service is a good choice for us looking for MRT transportation as it drops us off at T Gallaira which is steps away from the famous shopping malls also. One suggestion would be to the shuttle bus driver to make proper arrangement for queuing people to get on the bus instead of stopping at the middle of the queue...........people from the mid queue were rushing into the bus....... small issue but worth to look into by Novotel management team.

Celebrated my wife’s birthday over a weekend stay and we had a great stay as we received impeccable service from the team at Novotel Stevens. Special mention to Reuben, who was at the Premier Lounge, for his hospitality and going the extra mile to prepare a slice of cake for my wife. Well done guys!

房间不大还是很舒适，雅高提供酒店太少，我提前二个月居然订不到一家5星级的酒店，选这家也是没有办法

Friendly and quick check in service, a new property surrounding orchard, good taste and various breakfast menu. Modern and classy interior and furnitures. I had all my membership benefit, thanks for placing me on your 10th executive lounge floor. It is not close enough to mrt or bus station, but they provide shuttle service every 30 minutes to orchard and it is so usefull. I would love to comeback here someday.