新加坡史蒂芬诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 1,604 评论

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新加坡史蒂芬诺富特酒店 - Image 1
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新加坡史蒂芬诺富特酒店 - Image 3
新加坡史蒂芬诺富特酒店 - Image 4
30 Stevens Road, 28 Stevens Road, #01-01, 257878, 257878 新加坡, 新加坡

描述

酒店其他优惠

  • 繁茂的热带都市天堂，位于新加坡市中心

  • 位于城市中心黄金地段，靠近乌节路和联合国教科文组织遗址--新加坡植物园

  • 可在多台设备上享受无使用限制的高速互联网接入

  • 24 小时客房服务、健身房和自助洗衣房。大型无边际泳池、浅水泳池和 4 个餐饮店

  • 午餐和晚餐时免费停车。酒店客人可享受过夜泊车服务

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酒店位置

新加坡史蒂芬诺富特酒店

30 Stevens Road, 28 Stevens Road, #01-01, 257878
257878 新加坡
新加坡

GPS:1.313439, 103.828417

电话
传真 +65 6491 6085

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  1,604 评论

客户意见评级 5.0/5

Yan X. 家庭住宿 - 所有已确认评论

酒店入住和离开流程流畅游，早餐选择多，游泳池小朋友玩的很开心

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear you appreciated our shuttle bus service and found the check-in and check-out experience efficient. It is also wonderful to know that your children enjoyed the swimming pool and you appreciated our breakfast offerings. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

客户意见评级 5.0/5

Yawen L. 家庭住宿 - 所有已确认评论

非常好的住宿体验，从早餐到泳池，从硬件到服务，环境优良，服务热情周到，下次去新加坡还要住这里。

Dear Valued Guest, Thank you for sharing your wonderful experience at Novotel Singapore on Stevens. We are delighted to hear that you enjoyed our breakfast, pool facilities, and the overall environment. It is our priority to provide attentive service and a comfortable stay for all our guests. We look forward to welcoming you back on your next visit to Singapore. Best regards, Piotr Kupiec General Manager

客户意见评级 5.0/5

Minwei Y. 情侣住宿 - 所有已确认评论

环境特别的安静，服务人员服务特别好，住得特别愉快

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear that you enjoyed the tranquil environment and appreciated the attentive service from our team. It is our aim to provide a pleasant and enjoyable experience for all guests, and your feedback reassures us that we are achieving this. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

客户意见评级 5.0/5

Yuxin W. 情侣住宿 - 所有已确认评论

服务周到，房间舒适干净

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear that you enjoyed a pleasant experience and found our service attentive, as well as your room comfortable and clean. It is always our aim to provide a high standard of hospitality to our guests. Best regards, Piotr Kupiec General Manager

客户意见评级 2.0/5

Liu Y. 家庭住宿 - 所有已确认评论

卫生打扫服务不错，态度好。入住前与酒店邮件沟通过提前安排房间，到了后前台不安排，一定要收费，不付钱就不给入住，说没房间，一付钱就有空房，请问贵酒店的房间是可以一秒打扫的吗？如果不能提前入住邮件为什么不直接说?我可以直接多定一晚，到了后再说要收费？

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Novotel Singapore on Stevens. We are pleased to hear you found our housekeeping service good and our team friendly. However, we are very sorry to learn that your arrival and check-in experience fell short of your expectations. We understand your concern regarding the early room arrangement request made via email. While we always do our best to accommodate such requests, early check-in and room pre-allocation are subject to room availability on the day of arrival, as rooms must first be fully inspected and released by our housekeeping team to ensure they meet the standards. For this reason, we are unable to guarantee early access in advance, even when requested prior to arrival as the hotel was full. We are also sorry that the communication at reception created frustration and this was not clearly explained at the point of check-in. This is not the experience we aim to provide, and we will be reviewing this internally with our Reservations and Front Office team to ensure our communication is clearer, more consistent, and delivered with greater care and empathy. Please rest assured that there is never any intention to “force a sale,” but rather to ensure transparency based on room availability and booking conditions. Your feedback highlights an important opportunity for us to improve how we manage expectations and communicate during peak occupancy periods. We appreciate you taking the time to highlight both the positives and areas for improvement, and we hope to have the opportunity to welcome you back for a smoother and more seamless experience in the future. Yours sincerely, Piotr Kupiec General Manager

其他网络用户评价我们的酒店

  • 842 评论 8.3/10 位置
  • 1,313 评论 7.5/10 房间
  • 1,916 评论 7.3/10 服务
  • 14 评论 7.7/10 上网
  • 603 评论 6.7/10 清洁度
  • 421 评论 7.1/10 早餐
  • 228 评论 9.5/10 游泳池
  • 79 评论 9/10 运动休闲

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