Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear you appreciated the beautiful environment and found our service to be good. Your kind words motivate our team to continue delivering exceptional experiences for all our guests. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear you found our location to be convenient and appreciated the tranquility we offer amidst the bustling environment. Your comments regarding the housekeeping standards are valuable to us, and we will certainly take them into consideration as we strive to enhance our services. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your wonderful review following your recent stay with us. We are delighted to hear you found your room cozy, fresh, and comfortable. Providing a clean and welcoming environment is something our team takes great pride in, so it is especially rewarding to know that it contributed to your enjoyable stay. We are also pleased that our Front Office team made your arrival a pleasant one. It is wonderful to know that their warm hospitality and ability to communicate in Mandarin made your check-in experience smooth and convenient. Your kind compliments will certainly be shared with the team, who will be encouraged to know they left such a positive impression. Thank you as well for recognising our commitment to sustainability. It is truly rewarding to know that our efforts are appreciated by our guests. We sincerely appreciate your recommendation and look forward to welcoming you and your family back for another memorable stay in the near future. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay. We are delighted to hear you found our rooms well-equipped and enjoyed the comfort of our beds, as well as the complimentary mini bar. We apologize for any inconvenience caused by the crowds during breakfast, as we strive to provide a pleasant dining experience for all guests. We hope to welcome you back in the future to enjoy more of our facilities. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our team's politeness and the warm, comfortable atmosphere of our hotel. We strive to create a welcoming environment for all our guests, and it is wonderful to know you had a pleasant experience. Your feedback motivates our team to continue providing warm and genuine hospitality. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. While we are pleased you appreciated the overall environment of our hotel, we are truly sorry that several aspects of your experience fell short of your expectations. We sincerely apologize for the cleanliness of the corridor. The presence of litter over several days is not reflective of the standards we strive to maintain, and your comments have already been reviewed by our Housekeeping team to ensure public areas are inspected and attended to more diligently. We are equally sorry for the inconvenience caused by the missing hairdryer in your room. Hairdryers are a standard room amenity, and we regret this was overlooked prior to your arrival. We do apologise for our team's response when you contacted the Front Desk. This is certainly not the level of service we aim to deliver, and we will reinforce with our team the importance of offering proactive assistance whenever issues arise. Our complimentary shuttle operates on a fixed schedule throughout the day, and we are sorry if this information was not clearly communicated during your stay. The information is available in the room, at our hotel lobby by the Reception Desk and along the driveway next to the shuttle bus pick up point. Thank you once again for your valuable feedback. It highlights areas where we need to improve, and we appreciate the opportunity to address them. We hope you will consider giving us another opportunity to provide you with the seamless and comfortable experience you deserve. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share such detailed feedback following your recent stay with us. We are pleased to know you enjoyed our convenient location, found the pool enjoyable, and appreciated the warm and enthusiastic service provided by our breakfast team. Your kind comments about our team are greatly appreciated and will be shared with them. However, we are sincerely sorry that several aspects of your stay did not meet your expectations. We understand how disappointing it must have been to find that some room amenities, including the hairdryer and slippers, were not available upon arrival. In particular, we apologise for the confusion regarding the bedroom slippers. During your stay, we experienced an unexpected delay in the shipment of our bedroom slippers arriving in Singapore, which affected availability. We also regret that the information provided by our team was inconsistent, causing unnecessary confusion. This is certainly not the level of communication we strive to provide, and we will reinforce the importance of providing accurate and consistent information to our guests. We would also like to share that, as part of our sustainability commitment, our hotel has implemented "Clean for Green" as part of our Sustainability initiative, where full housekeeping services are provided on alternate days to help reduce water and energy consumption. We understand that this may differ from the expectations of some guests, particularly in Singapore's tropical climate. Please be assured that guests are welcome to request fresh towels, replenishment of amenities, or additional housekeeping assistance on non-service days, and our team is always happy to assist. We also appreciate your comments regarding our breakfast selection. Our breakfast buffet is designed as an international offering, featuring a variety of Asian, Indian, and Western favourites to cater to the diverse preferences of our local and International guests. Nevertheless, we recognise that there is always room for improvement, and your feedback will be shared with our Culinary team as they continue to review and enhance the variety on offer. Thank you once again for your valuable feedback. While we regret that your experience did not fully reflect your expectations of the Novotel brand, your comments provide us with important opportunities to improve. We hope to have the chance to welcome you and your family back in the future and deliver a more seamless and enjoyable stay. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear you enjoyed the convenience of our shuttle service to Stevens MRT station, as well as the nearby public transportation options. It is also wonderful to know that you appreciated our pool area, which indeed serves as a lively social space for our guests. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback and for choosing to stay with us. We are pleased to know you had a generally positive stay, but we are sorry to learn about the confusion regarding your invoice. As your reservation was made and paid for through a third-party booking platform, the invoice for your accommodation will need to be obtained directly from the booking agent, as they processed the payment and issued the booking. Unfortunately, the hotel is unable to provide the invoice as we do not have access to their billing details. We apologize for any misunderstanding at check-out and appreciate your feedback, which will help us ensure clearer communication with our guests in the future. We hope to have the opportunity to welcome you back again soon. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the frustration and inconvenience you experienced upon arrival. After a long journey, we understand how important it is to settle into your accommodation as quickly as possible, and we regret that this was not your experience. While our standard check-in time is from 3:00 PM, we are sorry that not all five rooms were ready at the expected time. We understand the inconvenience caused when only one room was made available and the remaining rooms were not ready until later in the afternoon. We recognize how disappointing this must have been, particularly when travelling as a group and after an exhausting trip. Please be assured that your comments regarding the communication from our team and the lack of a clear update on room readiness have been shared with the relevant departments. We understand that timely and transparent communication is essential, especially when unforeseen delays occur. Thank you also for highlighting the issue with the electronic scale in your room. Guest safety is of utmost importance to us, and we have shared this feedback with our Housekeeping team for immediate inspection and corrective action. While we are pleased to know that you were satisfied with the cleanliness of your accommodation and your departure experience, we regret that the arrival process overshadowed your overall stay. Thank you once again for your valuable feedback. We hope you will allow us the opportunity to restore your confidence in us and provide you with a more seamless experience on a future visit. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We are pleased to hear you appreciated our convenient location and the accessibility of our shuttle service and public transport options. Your comments are valuable to us as we strive to enhance the experience of our guests. We hope to welcome you back in the future for an even more enjoyable stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear you appreciated our shuttle bus service and found the check-in and check-out experience efficient. It is also wonderful to know that your children enjoyed the swimming pool and you appreciated our breakfast offerings. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your wonderful experience at Novotel Singapore on Stevens. We are delighted to hear that you enjoyed our breakfast, pool facilities, and the overall environment. It is our priority to provide attentive service and a comfortable stay for all our guests. We look forward to welcoming you back on your next visit to Singapore. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear that you enjoyed the tranquil environment and appreciated the attentive service from our team. It is our aim to provide a pleasant and enjoyable experience for all guests, and your feedback reassures us that we are achieving this. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear that you enjoyed a pleasant experience and found our service attentive, as well as your room comfortable and clean. It is always our aim to provide a high standard of hospitality to our guests. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Novotel Singapore on Stevens. We are pleased to hear you found our housekeeping service good and our team friendly. However, we are very sorry to learn that your arrival and check-in experience fell short of your expectations. We understand your concern regarding the early room arrangement request made via email. While we always do our best to accommodate such requests, early check-in and room pre-allocation are subject to room availability on the day of arrival, as rooms must first be fully inspected and released by our housekeeping team to ensure they meet the standards. For this reason, we are unable to guarantee early access in advance, even when requested prior to arrival as the hotel was full. We are also sorry that the communication at reception created frustration and this was not clearly explained at the point of check-in. This is not the experience we aim to provide, and we will be reviewing this internally with our Reservations and Front Office team to ensure our communication is clearer, more consistent, and delivered with greater care and empathy. Please rest assured that there is never any intention to “force a sale,” but rather to ensure transparency based on room availability and booking conditions. Your feedback highlights an important opportunity for us to improve how we manage expectations and communicate during peak occupancy periods. We appreciate you taking the time to highlight both the positives and areas for improvement, and we hope to have the opportunity to welcome you back for a smoother and more seamless experience in the future. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We sincerely apologise for the inconvenience caused by the ongoing renovations at our driveway, which may have affected your parking experience. Additionally, we do offer luggage storage for all our guests who require luggage storage service. We hope to have the opportunity to welcome you back for a seamless experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We are truly sorry to hear that your experience did not meet expectations, particularly with regards to the breakfast offering and the comfort of the bed. A restful night’s sleep and a satisfying start to the day are essential, especially for our business travellers, and it is disappointing to learn that we fell short in these areas. Your comments regarding the limited breakfast selection have been noted, and we are reviewing this with our culinary team to ensure we provide a more appealing and varied experience for our guests. Similarly, we regret that the bed did not provide the comfort expected, and we will look into this to assess and improve where needed. We do appreciate your kind mention of our convenient location. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable experience in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for choosing to stay with us again and for sharing your thoughtful feedback. We are delighted to know you enjoyed our convenient location, clean rooms, and the warm service provided by our team, especially our colleagues and breakfast staff. With regards to your arrival experience, we would like to clarify that there was no prior request for all four rooms to be arranged on the same floor. Upon your arrival, our team had already prepared all four rooms; however, the rooms available at that time were located on two different floors, 2 rooms per floor. We had shared the option of proceeding with the available rooms immediately, albeit across two separate floors, or waiting a little longer for 2 other rooms on the same floor to be ready. We fully understand the importance of staying close together, and we respect your preference to wait for the remaining two rooms on the same floor. We sincerely apologise for the waiting time experienced and appreciate your patience and understanding in this matter. Your feedback on room readiness is valuable to us, and we will continue to review our processes to further enhance efficiency, especially during peak check-in periods. We kindly recommend for you to provide us with your preference to have rooms on the same floor for future stays so we can have the rooms ready and available upon your arrival. We look forward to welcoming you back for an even smoother experience on your next visit. Best regards, Piotr Kupiec General Manager