新加坡史蒂芬美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 4,705 评论

信息短信

新加坡史蒂芬美居酒店
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+ 27 服务

酒店其他优惠

  • 环境宁静而富有地方特色,郁郁葱葱的都市天堂

  • 位于城市中心黄金地段,靠近乌节路和联合国教科文组织遗址--新加坡植物园

  • 可在多台设备上享受无使用限制的高速互联网接入

  • 24 小时客房服务、健身房和自助洗衣房。35 米的无边泳池、浅水泳池和 4 间餐饮店

  • 午餐和晚餐时免费停车。酒店住客可享受过夜泊车服务

酒店位置

新加坡史蒂芬美居酒店

Orchard District
28 Stevens Road 01 02
257878
257878 新加坡
新加坡

传真: (+65)64916085

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • 105, 132, 190, 972: 

  • MRT BLUE LINE:  DOWNTOWN LINE STEVENS

  • MRT RED LINE:  NORTH-SOUTH LINE ORCHARD

  • 乘飞机

    Singapore Changi Airport 达到 2公里 / 12 英里 - 班车服务 付费

GPS:1.313439, 103.828417

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

WINESTONE

Winestone 餐厅提供来自世界各地的优质葡萄酒,与之相伴的还有现代欧洲美食。这家迷人的餐厅位于乌节路附近,环境十分理想,在这里,您可以享受温馨的晚间时光,可以工作后来喝上一杯,或者也可以与朋友们一起进餐。

我们的客房

新加坡史蒂芬美居酒店拥有 518 间设计品味十分高雅的客房,酒店所在位置靠近新加坡的地标性购物区乌节路,套房和位于高级层的客房可专享高级休闲区使用权限。 美居酒店非常重视舒适与品质,客房采用能够呈现新加坡往昔风貌的元素,营造出一种怀旧的风格。

您的会议和活动

我们的会议室

  • 会议室数量:10

  • 最大面积:450 平方米

  • 最大容量:420 个人

  • 最大宴会容量:360 个人

了解更多信息

新加坡史蒂芬美居酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.3/5

4,705 评论

TripAdvisor 评级 4.0/5

457 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Nice stay

Tripadvisor 评级 4.0/5

urs_schlaepfer Business - 26/02/2020 经 TripAdvisor 认证的评论

One more time is booked a room at Mercure hotel. As an Accor Platinum member I could use the Novotel lounge in the same building. The shuttle bus from the hotel to Orchard Road is convenient. I'm looking forward to be a guest at this hotel soon again!

Dear urs_schlaepfer, Thank you very much for your loyalty and for choosing to stay with Mercure Singapore on Stevens. It’s an absolute delight to know that the location, facilities and team left a positive imprint on you. Your review has been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

酒店周边环境好

客户意见评级 3.0/5

匿名 商务住宿 - 03/02/2020 所有已确认评论

总体一般,酒店周边环境好,清静;酒店内部标准配套设施,不足之处就是卫生间没有存放更换毛巾的柜子或筐,希望酒店能改进一下

亲 Xue Yi L.: 感谢您对史蒂文斯美居新加坡酒店的评论。下次访问时,我建议您在史蒂文斯新加坡诺富特酒店体验时尚现代的客房。我们提供大小和价格各异的不同类型的客房,以满足我们所有客人的需求。我们将努力确保根据您的喜好为您安排房间 谨代表史蒂文斯新加坡美居酒店的所有人,非常感谢您的惠顾,我们期待再次欢迎您的光临。 温暖的问候, 总经理 史蒂文斯美居酒店新加坡

整体很不错

客户意见评级 4.5/5

Hxl 商务住宿 - 09/01/2020 所有已确认评论

早餐样式略少,其他都很好

Dear X.H, It is my pleasure to learn that you had an overall positive experience with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been shared with our Food & Beverage Manager for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. On behalf of the Management and team members here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again Sincerely, Kevin Bossino General Manager

Nice room

Tripadvisor 评级 4.0/5

jubechatchanan Family - 06/01/2020 经 TripAdvisor 认证的评论

The room was very nice, the staff are very helpful. Staff is also welcoming and everyone in the hotel always willing to help and even called a taxi for us. Every staff was very kindness. I truly appreciated that.

Dear jubechatchanan, Thank you for your review of Mercure Singapore on Stevens. I am pleased to learn that you found our room very nice and the staff, helpful and kind. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

het was just perfect, good service, bus service to central and a happy staff to take care of you, a must visit

Tripadvisor 评级 5.0/5

wimnieuwhof Friends getaway - 05/01/2020 经 TripAdvisor 认证的评论

I had a perfect stay at this hotel, have been there 4 times now and will return March 13, good service and free transport to the city, can recommend this hotel to anyone who needs good value for money

Dear wimnieuwhof, Thank you for your wonderful review of Mercure Singapore on Stevens. We are truly delighted to learn that you had a perfect stay at our hotel. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services.On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

床舒服,环境优美,但是不能开窗!走廊比较密集,房间较小!早餐一般

客户意见评级 4.0/5

匿名 商务住宿 - 01/01/2020 所有已确认评论

床舒服

Dear H.Z, Thank you for your feedback. I appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On your next visit to Singapore, I recommend that you try out the sleek and modern rooms at the Novotel Singapore on Stevens. We have different types of rooms varying in size and price to allow us to cater to all of our guest requirements. We will strive to ensure that a room according to your preferences is arranged for you. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Kevin Bossino General Manager

Not friendly and accomodative

Tripadvisor 评级 1.0/5

Coastal11153 Family - 01/01/2020 经 TripAdvisor 认证的评论

We stayed for 4 days but got charged for 5 even though I had informed about late check in and late check out in advance. Got charged for minibar without using the facilities. The breakfast also poor quality staff not ready to listen and rude

Dear Coastal11153, Thank you for taking the time to tell us about your experience at the Mercure Singapore on Stevens. I regret to learn that you were not fully satisfied with your recent stay with us. Upon further investigation, as your check-out time requested was past the standard check-out time of 12 pm, our reservations team had offered a late check-out up until 6 pm that evening on 28th Dec. We understood that you would require the rooms until 11 pm on 28th Dec. As the rooms will be occupied up until 11 pm ( for at least for 11 hours after checkout), our reservation team had confirmed with you that checking out at 11 pm would result in a full day charge for that evening. With regards to the minibar items consumed, it seems that it has been acknowledged by your good self, as seen on the invoice. Kindly note that we are unable to adjust the check-out timing based on the check-in timing as the room would have to be blocked from selling from the previous day in order to ensure that your rooms are available when you arrive in the late evening of 24th Dec. Please rest assured that your comments about the breakfast have been shared with our F&B Manager for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Sincerely, General Manager Mercure Singapore on Stevens

Hotel room too small

Tripadvisor 评级 5.0/5

JaneK2084 Family - 29/12/2019 经 TripAdvisor 认证的评论

First time we stayed at Mercure hotel and We thought that the room should be spacious like Novotel on Steven's as we stayed there before. However, when we opened the room .oh no..super small room size and no king size bed too. Not suitable for family and more suitable for business traveller or couple only. Overall great customer service and they offer free minibar . Thank you so much.

Dear JaneK2084, Thank you for your 5-star review of Mercure Singapore on Stevens. It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

酒店房間

客户意见评级 1.0/5

Ms.c. 家庭住宿 - 24/12/2019 所有已确认评论

然是送給客戶使用免費房,那就大方一點給正常的房間,房間的門是破的,我住的是4樓靠近電梯的一個設施破舊的房間。油漆很多都掉了,洗手間的門要修補油漆,我以為自己住了一間2星的民宿而不是酒店。

亲爱的C.H.L, 感谢您对史蒂文斯美居新加坡酒店的点评。 很遗憾得知您对我们的住宿感到不满意。 请放心,您的反馈已与所有相关部门主管共享,以进行进一步审核和采取建设性行动。 我很遗憾得知我们没有给您留下对酒店的积极印象。 我衷心希望这段经历不会让您再次与我们呆在一起,因为我们希望欢迎您回到史蒂文斯美居新加坡酒店。 温暖的问候, 总经理 史蒂文斯美居新加坡酒店

Good sized rooms in the suburbs

Tripadvisor 评级 4.0/5

Wits888 Business - 11/12/2019 经 TripAdvisor 认证的评论

This hotel has a shuttle to Orchard Rd. It is not walkable unless you are particularly fit and enjoy humidity and being physically uncomfortable. For the most part you will need to cab or Grab to anywhere outside the hotel. The staff are helpful and accomodating. The rooms are large by Singapore standards in this price mark.

Dear Wits888, It is an absolute delight to learn that you had a fantastic stay with us at Mercure Singapore on Stevens.Reviews like yours are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence every day. On behalf of the Management and team members here at Mercure Singapore on Stevens, thank you very much for your rewarding review and patronage and we look forward to the pleasure of welcoming you back again soon. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Noisy nights

Tripadvisor 评级 3.0/5

rscriven Business - 08/12/2019 经 TripAdvisor 认证的评论

I was woken up on several nights at 2 or 3 in the morning by people in the corridors or on other floors. I found it very noisy. Also my non smoking room smelled of stale cigarette smoke, I could put up with it but it was unpleasant. The room itself was clean, it just smelled bad.

Dear rscriven, Thank you for your review of Mercure Singapore on Stevens. I regret to learn that you were not fully pleased with your recent stay with us. Please rest assured that your feedback has been shared with the relevant Department Heads for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Warm Regards, General Manager Mercure Singapore on Stevens

比期待更乾淨 更些微寬敞的舒適 吃飽的滿足

客户意见评级 4.5/5

L. H. 商务住宿 - 13/11/2019 所有已确认评论

與novotel二合一 地點僻靜 但房間乾淨 些微寬敞 早餐滿足 價格合理 值得再訪

Dear H.K.L, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Good value, new hotel with nice gym and pool

Tripadvisor 评级 3.0/5

AREK28 Couples - 13/11/2019 经 TripAdvisor 认证的评论

Stayed at this hotel a couple times as it's new and rate is good. Location is not far from Orchard but not walking distance from MRT station. They provide shuttle bus to DFS mall at scotts road. There is also a nearby bus stop that takes you to Orchard road if you can familiarize yourself with the bus routes. Nice gym and pool, breakfast was just average for Mercure standard. The water pressure for the shower was too low, took me much longer time to shower. I would rate higher if they had fixed it next time.

Dear AREK28, Thank you for your review of Mercure Singapore on Stevens. We are delighted to learn that you had an overall positive experience with us. Please rest assured that your feedback about the shower has been shared with our Chief Engineer for further review and constructive action. On behalf of everyone here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, General Manager Mercure Singapore on Stevens

很好!!!

客户意见评级 5.0/5

匿名 单人住宿 - 12/11/2019 所有已确认评论

很好!!!

Dear L.L, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

JUST OK

Tripadvisor 评级 3.0/5

J3045NXmarch Couples - 11/11/2019 经 TripAdvisor 认证的评论

The location is near Orchard Road, with shuttle service. Not exactly that convenient. The room is small and there is no real view in its context. It is new and modern. Staff try to be polite but not very professionally. For example one staff said I will teach you how to use WiFi on check in. He could have said I will explain or show you. It is not cheap. I drove and the car parking system immediately deducted my card before I can even have time to pull out CashCard and paid $30 plus when it should be complimentary. I was not happy.

Dear J3045NXmarch, Thank you for your review of Mercure Singapore on Stevens. I regret to learn that you were not fully satisfied with your recent stay with us. The cashcard needs to be removed before nearing the gantry. If the cashcard has not been removed, the system will detect the cashcard in the IU unit and deduct the carpark charges. Unfortunately, as the carpark is managed by an external vendor, we are unable to reverse the charges made to the cashcard. However please rest assured that your feedback has been shared with our Carpark vendor in order to ensure that such situations do not occur again. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Warm Regards, General Manager Mercure Singapore on Stevens

不是很满意。

客户意见评级 3.0/5

O. L. S. 商务住宿 - 08/11/2019 所有已确认评论

我的房间号是442,热水壶不能用。还有洗手有异味(抽风机,有吗?)四星级酒店不应该如此。

Dear L.S.O, Thank you for taking the time to tell us about your experience at the Mercure Singapore On Stevens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Bossino General Manager

Good compact hotel with nice shared facilities with Novotel

Tripadvisor 评级 4.0/5

AlexTGW Couples - 01/11/2019 经 TripAdvisor 认证的评论

Was given an upgrade to a room on the privilege floor. Unfortunately the privilege lounge is located in Novotel which requires one to go down to the lobby and cross over. The same applies for the gym and swimming pool. Room is compact and clean, a compact bathroom attached. The lounge is staffed with a group friendly service crew, but their evening cocktail service can get a little crowded around the small service area. Perhaps the format could be changed to individual portion hors d'ouevre instead so that everyone does not need to crowd around the counter. Breakfast at the lounge features a decent spread of food and drink options and is much more calm than any of the restaurants. Cocktails served at Novotel's bar are splendid.

Dear AlexTGW, Thank you for your review of Mercure Singapore on Stevens. We are pleased to learn that you had an overall pleasant experience with us. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Comfortable hotel in great location

Tripadvisor 评级 4.0/5

Gworb Solo travel - 28/10/2019 经 TripAdvisor 认证的评论

I've stayed at this hotel many times. Clean, comfortable and convenient. Often quite busy, so check-out can take a moment. Excellent restaurant next door for dinner. Room on the small side but has everything you need for a short stay.

Dear 623gillians, Thank you for your review of Mercure Singapore on Stevens. I am delighted to learnt that you found our rooms, clean, comfortable and our location convenient. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

空間太小

客户意见评级 3.0/5

Wumengling 商务住宿 - 22/10/2019 所有已确认评论

服務人員態度不錯

尊敬的M.L.W, 感謝您抽出寶貴的時間告訴我們您在史蒂文斯美居新加坡酒店的經歷。很遺憾得知您的體驗未達到您的期望。 在美居酒店,我們努力為每個客戶提供卓越的服務體驗;因此,您的反饋對我們非常重要。在您下次訪問時,我建議您在史蒂文斯新加坡諾富特酒店體驗時尚現代的客房。我們提供大小和價格各異的不同類型的客房,以滿足我們所有客人的需求。我們將努力確保根據您的喜好為您安排房間。 感謝您提請我們注意此問題,因此給了我們改進的機會。我確實希望,這種經歷不會使您再次與我們呆在一起,希望我們有機會歡迎您回來,並在以後為您提供更好的住宿體驗。 溫暖的問候 凱文·波西諾 總經理

suits singles not couples

Tripadvisor 评级 3.0/5

Tananu Couples - 22/10/2019 经 TripAdvisor 认证的评论

Room was very small. They were only expecting one person as there was only one bath towel, one hand towel and toiletries for one person. No room for two suitcases, we kept tripping over everything. The wardrobe was in the same section as the tea and coffee facilities (complete with milk for one) great to steam clothes but not our leather jackets. Staff were lovely and helpful.

Dear Tananu, Thank you very much for your review of Mercure Singapore on Stevens. On your next visit, I would like to recommend that you try out our sleek and modern rooms at the Novotel Singapore on Stevens. We have different types of rooms varying in size and price to allow us to cater to all of our guest requirements. We shall strive to ensure that a room according to your preferences is arranged for you. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your comments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of everyone here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, General Manager Mercure Singapore on Stevens

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