新加坡史蒂芬美居酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 1,815 评论

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Orchard District, 28 Stevens Road 01 02, 257878, 257878 新加坡, 新加坡

描述

酒店其他优惠

  • 环境宁静而富有地方特色，郁郁葱葱的都市天堂

  • 位于城市中心黄金地段，靠近乌节路和联合国教科文组织遗址--新加坡植物园

  • 可在多台设备上享受无使用限制的高速互联网接入

  • 24 小时客房服务、健身房和自助洗衣房。35 米的无边泳池、浅水泳池和 4 间餐饮店

  • 午餐和晚餐时免费停车。酒店住客可享受过夜泊车服务

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酒店位置

新加坡史蒂芬美居酒店

Orchard District, 28 Stevens Road 01 02, 257878
257878 新加坡
新加坡

GPS:1.313439, 103.828417

电话
传真 +65 6491 6085

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

WINESTONE

WINESTONE 餐厅周围环境绿意盎然，秉持融合的美食理念，供应精选葡萄酒和重塑的西方特色菜肴，让客人享受独特的美食之旅，还有来自世界各地的实惠优质葡萄酒。

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我们的客人评论

我们的客人评论

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ALL 评级  4.1/5  1,815 评论

客户意见评级 3.0/5

Hu W. 商务住宿 - 所有已确认评论

前台入住体验很差，大约13点办完checkin，让我15点来领取房卡，15点到前台后，查询一次让等一会，查询一次让再等一会，还不告知到底需要等多久，查了4次超过40分钟才拿到房卡，不知道什么原因。

Dear Valued Guest, Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration you faced during your check-in process. What you described is far from the seamless and welcoming arrival experience we aim to provide. We understand how important it is for guests to receive clear communication and timely updates, especially after already waiting for a while for the room. The lack of clarity on waiting time and the need for you to repeatedly follow up is certainly not acceptable. Please be assured that your feedback has been shared with the Front Office team for immediate review. We are looking into what may have caused the delay in issuing your room key and, more importantly, reinforcing the importance of proactive communication so guests are kept informed at every step. We truly appreciate your patience and regret that this experience left a negative impression. We hope to have the opportunity to welcome you back and provide you with the smooth and efficient service you rightfully expect. Yours sincerely, Piotr Kupiec General Manager

客户意见评级 2.5/5

Yam L. H. 商务住宿 - 所有已确认评论

您好！这一次可说是让人难忘和遗憾的入住经历。事因于10/4/26在行政酒廊办理入住手续时，顺道品尝一杯拿铁咖啡，但两口到肚后便感到有点酸酸的怪味，立即反应给贵宾服务人员有关此事，她们经过检查后发现牛奶确实已经变质，而当天晚上曾轻微拉肚子两次后便平息，故没有刻意去投诉。 另一次可怕的经历是发生在11/04/26的晚上返回酒店房间后，顺手从冰柜里拿出了一罐菠萝汁饮用后感觉不对劲，立即倒入玻璃杯里了解，发现果汁已经变黑，我便即时将所有东西拿到前台去反应，当时的值班副经理：Nasirudiw(NAS), 他表示会于第二天12号给我一个满意答案，但遗憾的是，一直都没有得到回复，故我再次走到前台了解，当时，另一位值班副经理：Mark 要求我重新再说一遍有关情况后表示需要上报给他的上司，待第二天才能回复我；直到第二天13号退房前才好不容易找到值班经理：Ismail. Hashid, 双方交流了约半个小时，他当时曾表示会补偿一天免费住宿和积分以表歉意，但遗憾的是，至今并仍没有得到任何的信息通知，而且，我曾给Ismail.Hashid发过电邮，但至今并没有得到他的礼貌性回复，这不知道是什么原因？是网络问题？还是酒店的管理团队对员工的培训不足的关系？让人抓不着头脑？？？

Dear Valued Guest, Thank you for taking the time to share such a comprehensive review of your recent stay with us. I am truly sorry to learn about the issues you encountered. This is certainly not the experience we would have want for you to have. I have copied our Quality, Compliance and Sustainability Lead, Veronica who will be in touch with you for a follow up. Please rest assured we are taking your feedback seriously—not only to investigate the issues, but also to reinforce our service standards with the team. Your feedback is valuable in helping us improve. Best regards, Piotr Kupiec General Manager

客户意见评级 5.0/5

Weiwen C. 商务住宿 - 所有已确认评论

干净、 清洁

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel clean and enjoyed your overall experience. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

客户意见评级 5.0/5

Zishan H. 朋友住宿 - 所有已确认评论

房间虽然旧但是卫生打扫的非常干净，附近有两个公交站算是方便，前台及存包处服务态度好

Dear Valued Guest, Thank you for your kind feedback regarding the cleanliness of our rooms and the service provided by our staff. We appreciate your acknowledgment of the convenience of our location, the efforts of our housekeeping team and the warm and genuine hospitality provided by our Reception and Concierge teams. Best regards, Piotr Kupiec General Manager

客户意见评级 5.0/5

Tiancheng S. 单人住宿 - 所有已确认评论

早餐不错，房间舒适

Dear Valued Guest, Thank you for your lovely feedback regarding your recent stay. We are delighted to hear you enjoyed the breakfast and found your room comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

其他网络用户评价我们的酒店

  • 1,617 评论 8.4/10 位置
  • 2,225 评论 6.4/10 房间
  • 2,321 评论 7.3/10 服务
  • 38 评论 8/10 上网
  • 1,003 评论 7.5/10 清洁度
  • 709 评论 7.6/10 设施
  • 628 评论 7.4/10 早餐
  • 482 评论 8/10 氛围

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