床舒服

We stayed for 4 days but got charged for 5 even though I had informed about late check in and late check out in advance. Got charged for minibar without using the facilities. The breakfast also poor quality staff not ready to listen and rude

First time we stayed at Mercure hotel and We thought that the room should be spacious like Novotel on Steven's as we stayed there before. However, when we opened the room .oh no..super small room size and no king size bed too. Not suitable for family and more suitable for business traveller or couple only. Overall great customer service and they offer free minibar . Thank you so much.

然是送給客戶使用免費房，那就大方一點給正常的房間，房間的門是破的，我住的是4樓靠近電梯的一個設施破舊的房間。油漆很多都掉了，洗手間的門要修補油漆，我以為自己住了一間2星的民宿而不是酒店。

This hotel has a shuttle to Orchard Rd. It is not walkable unless you are particularly fit and enjoy humidity and being physically uncomfortable. For the most part you will need to cab or Grab to anywhere outside the hotel. The staff are helpful and accomodating. The rooms are large by Singapore standards in this price mark.

I was woken up on several nights at 2 or 3 in the morning by people in the corridors or on other floors. I found it very noisy. Also my non smoking room smelled of stale cigarette smoke, I could put up with it but it was unpleasant. The room itself was clean, it just smelled bad.

與novotel二合一 地點僻靜 但房間乾淨 些微寬敞 早餐滿足 價格合理 值得再訪

Stayed at this hotel a couple times as it's new and rate is good. Location is not far from Orchard but not walking distance from MRT station. They provide shuttle bus to DFS mall at scotts road. There is also a nearby bus stop that takes you to Orchard road if you can familiarize yourself with the bus routes. Nice gym and pool, breakfast was just average for Mercure standard. The water pressure for the shower was too low, took me much longer time to shower. I would rate higher if they had fixed it next time.

很好！！！

The location is near Orchard Road, with shuttle service. Not exactly that convenient. The room is small and there is no real view in its context. It is new and modern. Staff try to be polite but not very professionally. For example one staff said I will teach you how to use WiFi on check in. He could have said I will explain or show you. It is not cheap. I drove and the car parking system immediately deducted my card before I can even have time to pull out CashCard and paid $30 plus when it should be complimentary. I was not happy.

我的房间号是442，热水壶不能用。还有洗手有异味（抽风机，有吗？）四星级酒店不应该如此。

Was given an upgrade to a room on the privilege floor. Unfortunately the privilege lounge is located in Novotel which requires one to go down to the lobby and cross over. The same applies for the gym and swimming pool. Room is compact and clean, a compact bathroom attached. The lounge is staffed with a group friendly service crew, but their evening cocktail service can get a little crowded around the small service area. Perhaps the format could be changed to individual portion hors d'ouevre instead so that everyone does not need to crowd around the counter. Breakfast at the lounge features a decent spread of food and drink options and is much more calm than any of the restaurants. Cocktails served at Novotel's bar are splendid.

I've stayed at this hotel many times. Clean, comfortable and convenient. Often quite busy, so check-out can take a moment. Excellent restaurant next door for dinner. Room on the small side but has everything you need for a short stay.

服務人員態度不錯

Room was very small. They were only expecting one person as there was only one bath towel, one hand towel and toiletries for one person. No room for two suitcases, we kept tripping over everything. The wardrobe was in the same section as the tea and coffee facilities (complete with milk for one) great to steam clothes but not our leather jackets. Staff were lovely and helpful.