Dear Mr. Hamad, Thank you for taking the time to share your feedback with us. It was a pleasure meeting you personally during your check-out and having the opportunity to hear your thoughts and feedback directly. We truly appreciate you taking the time to share them with us. Please accept our sincere apologies for the disturbance caused by the urgent maintenance work during your stay. We understand how this affected your rest and comfort, and we are truly sorry for the inconvenience. As discussed during your stay, our team did offer you a room move, which you kindly declined, and we completely understand and respect your decision. Regarding the cleanliness of the sofa and the other points you mentioned, I appreciate that you are willing to share more details with me. Please feel free to contact me directly at mu… I would be happy to hear more about your experience and follow up with the concerned team. We are also very happy to hear that you would consider visiting us again. We truly hope to welcome you back and provide you with the comfortable and enjoyable stay you deserve. Thank you again for your honest feedback and for giving us the opportunity to improve. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Nada, Thank you so much for taking the time to share your detailed feedback with us. We are really happy to know that you and your family enjoyed the resort, the location, the room design, and especially the breakfast. Your kind words about our team also mean a lot to us, and we are happy to know that you felt well taken care of throughout your stay. We are sorry for the things that did not meet your expectations. Regarding the boat transfer, we have different types of boats depending on the number of guests and the daily operational requirements. As the boats travel in the open sea, the outside of the windows can sometimes be affected by the weather, sea water, and sailing conditions. We always make sure the windows are cleaned from the inside, but the outside condition can change during the journey. Regarding the air conditioning, we completely understand your concern. The weather has been extremely hot recently, with high humidity, especially during the afternoon transfer times between 1:00 PM and 3:00 PM. This can make the boat feel warmer than expected, even when the air conditioning is running. We are sorry that this affected your comfort. Most importantly, thank you for recognizing our team and for sharing both the good and the areas where we can do better. We truly value your feedback and hope that, despite these few issues, you and your family had some beautiful moments with us. We would be very happy to welcome you back to Hawar Resort and give you an even better experience next time. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by MantisD

Dear Mr. Nawaf A., Thank you so much for taking the time to share your feedback with us. We are very happy to know that you had a comfortable stay and enjoyed your time at Hawar Resort. We truly appreciate your kind words and also your recommendation. We completely understand your comment about the price. As an island resort, the overall experience comes with additional arrangements and costs, but we always want our guests to feel that they are getting good value and enjoying something special. We also sincerely apologize if the check-in and check-out process took longer than expected. We understand how important it is to have a smooth and easy arrival, especially when you are coming for a relaxing getaway. Your feedback is well noted, and we will continue working with the team to make this part of the experience faster and smoother. Thank you again, Mr. Nawaf. We really hope to see you back with us again soon, and we will do our best to make your next visit even more comfortable and enjoyable. Warm regards, Muneera Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Abdulrahman, Thank you so much for your lovely feedback. We are very happy to know that you and your family had a beautiful stay with us, and it means a lot to hear that you are already thinking of coming back. We also appreciate your honest comment about the prices. We understand that the rates may feel a little higher, especially as we are an island resort, where the overall experience and logistics are a little different. At the same time, we are always working to offer good value for our guests, and we have some seasonal offers and special promotions coming soon that we hope you will enjoy. We are sure this will not be your last visit, and we look forward to welcoming you and your family back to Hawar for another lovely island experience. Thank you again for your kind words and for recommending us. Warm regards, Muneera Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Leen, Thank you so much for your wonderful feedback and for giving us a perfect score. We are very happy to know that you had a comfortable and memorable stay with us, and that you enjoyed the resort, our team, and the ALL Accor recognition during your visit. Your kind words mean a lot to the whole team and will be shared with them. We are especially pleased to know that the welcome amenity and room upgrade exceeded your expectations. It was a pleasure having you and your family with us at Hawar Resort by Mantis. We look forward to welcoming you back again soon for another special stay. Warm regards, Muneera Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Anas, Thank you for sharing your feedback with us. We are happy to know that you enjoyed the villa, cleanliness, breakfast, and the beauty of the resort. We truly appreciate your comments and will continue working with our teams to make the overall experience even better for our guests. It was a pleasure having you and your family with us, and we hope to welcome you back to Hawar Resort by Mantis for an even more enjoyable stay. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Abdulla, Thank you for your feedback and for the 90% score. We are happy to know you had a very good stay with us. We also appreciate your comment and will work with our Housekeeping team to ensure the room service is completed on time. We hope to welcome you and your family back to Hawar Resort by Mantis soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Ibrahim, Thank you so much for your wonderful 10/10 rating and for sharing such kind words about your stay with us. We are delighted to hear that you enjoyed the cleanliness, service, and warm hospitality of our team. It truly means a lot to know that you had a comfortable and enjoyable experience. Thank you for recommending us, and we sincerely hope to welcome you back to Hawar Resort by Mantis very soon! Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Jalal, Thank you for taking the time to share your feedback with us. I’m sorry to hear that some parts of your stay did not meet your expectations. We are also sorry for the inconvenience you experienced with the room, luggage delivery, air conditioning, and some of our facilities. We truly appreciate your comments regarding the pool and beach timings, food variety, and supermarket, and we will share your feedback with the relevant teams for review. Thank you again for your honest feedback. We truly value it and hope to have the opportunity to welcome you back and provide you with a much better experience. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Nahar, Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you found your stay beautiful, relaxing, and comfortable, and that you would recommend Hawar Resort by Mantis to your friends and family. It is especially encouraging to hear that you enjoyed your overall experience and would love to visit us again. At the same time, please accept our sincere apologies for the cleanliness issues you experienced . This is certainly not the standard we aim to provide our guests. Your comments have been shared with our housekeeping team for immediate attention and follow-up to ensure these details are properly addressed. Thank you once again for your valuable feedback and for giving us the opportunity to improve. We truly look forward to welcoming you back to Hawar Resort by Mantis for an even more enjoyable and comfortable stay. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Alanood, Thank you for sharing your feedback with us. We are very happy to know that you enjoyed the warm welcome, our facilities, room service, cleanliness, and our team. We are sorry that the buffet did not meet your expectations. We appreciate your comments, and we will share them with our F&B team to help us improve. Regarding the air conditioning, the system is connected to the balcony doors and automatically pauses when the door is opened. This is a common energy-saving feature in hotels and helps us reduce energy use. We truly appreciate you sharing your feedback with us. Thank you again for your honest feedback. We hope to welcome you back to Hawar Resort and provide you with an even better experience. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Shaima, Thank you very much for taking the time to share your feedback with us. We are happy to know that you enjoyed your stay, found our team helpful and respectful, and were pleased with the cleanliness, accommodation, and services provided during your visit. We also truly appreciate you sharing your suggestions with us. Your feedback is very important, and we will make sure your comments are shared with the concerned teams as we continue working together to improve the guest experience and make Hawar Resort even more enjoyable for families. Thank you as well for your kind words about our Heartists. It means a lot to our team to know that their care and cooperation made a positive difference during your stay. We hope to welcome you and your family back to Hawar Resort very soon and give you an even more enjoyable experience next time. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Zubaida, Thank you for taking the time to share your lovely feedback. We are delighted to know you enjoyed your stay, our beautiful location, and the warm hospitality from our team. Thank you also for your suggestion regarding the boat seating. Please be assured that the comfort and safety of our guests are always our priority. Our team gives special attention to elderly guests, children, pregnant ladies, and anyone who may need extra assistance by offering the most comfortable seating whenever possible. The seating arrangement may also change depending on the weather and sea conditions to ensure a safe and comfortable journey. As boarding begins after the check-in process is completed, guests who arrive earlier are welcome to relax at our Durrat reception lounge, enjoy a welcome drink or coffee, and experience our team's hospitality while waiting for the next boat. Thank you once again for your valuable feedback. We look forward to welcoming you back to Hawar Resort by Mantis for another relaxing stay. Warm regards, Muneera Al Balochi Guest Experience Manager Hawar resort by mantis

Dear Mr. Fares H. A., Thank you for taking the time to share your feedback with us. We are happy to know that you had a relaxing stay and enjoyed your experience at Hawar Resort by Mantis. Your kind words mean a lot to our team, and we are grateful for your recommendation. Thank you for choosing to stay with us. We hope to welcome you back again soon for another peaceful getaway. Warm regards, Muneera Al Balochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Fatema K. J. M. B., Thank you so much for your lovely review and for giving us a perfect score. We are very happy to know that you and your family had a wonderful stay with us. A special thank you for mentioning Ahmed from our Front Office. We will be sure to share your kind words with him and the whole team. We are also glad he was able to help you return your forgotten item. Thank you for choosing Hawar Resort by Mantis. We hope to welcome you and your family back again very soon. Warm regards, Muneera Al Balochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Ali, Thank you so much for your lovely feedback and for giving us a perfect score of 100/100. We are really happy to know that you and your family had a comfortable and enjoyable stay with us. It made us very happy to hear that you found everything special and that you were happy with our rooms, cleanliness, breakfast, service, and the whole team. Your kind words truly mean a lot to us. Regarding your special discount request , you are always welcome to reach out to our Reservations team before your next visit. They will be happy to check the best available rate for you at the time of booking. Thank you again for choosing Hawar Resort. We really hope to welcome you and your family back again soon for another lovely stay. Kind regards, Muneera Al Balochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Zahraa, Thank you so much for taking the time to share your feedback with us. We are very happy to know that you had a wonderful and enjoyable stay and that you loved the peaceful location, our service, and the overall experience. We are very sorry to hear about your experience during the horse ride, and we truly hope you are feeling well. Please note that horses are animals and their movements and reactions can sometimes be unpredictable. Before taking part in the activity, guests are also required to sign a waiver acknowledging the nature of the activity and the related risks. Nevertheless, we take your feedback seriously and have shared your comments with the relevant department for their review and follow-up, with guest safety always being very important to us. We also appreciate your suggestion regarding the dinner and have shared your feedback with our F&B team for their review and consideration. Thank you again for your kind words and for recommending Hawar Resort. We hope to welcome you back again soon for another enjoyable stay. Kind regards, Muneera Al Balochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Faisal, Thank you so much for your wonderful feedback and for giving us a perfect score of 100/100. We are very happy to know that you and your family had such an enjoyable stay and loved the peaceful feeling and privacy of Hawar Resort. It is lovely to know that you were happy with our service, room, cleanliness, breakfast, team, and all the facilities and services during your stay. We are also very happy to see that you enjoyed the pool, entertainment, room service, and dinner. We have shared your wonderful feedback with the relevant departments and our team. Your kind words mean a lot to all of us. Thank you again for choosing Hawar Resort and for recommending us. We truly hope to welcome you and your family back again soon for another relaxing and memorable stay. Kind regards, Muneera Al Balochi Guest Experience Manager Hawar Resort by Mantis