客户意见评级 (ALL 评级) 4.2/5 11,778 评论
酒店获得了 Clifton 的 ALLSAFE 认证
距离希思罗机场 10 分钟车程，距离斯托克利商业园 5 分钟车程
Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.
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Y. T. 家庭住宿 - 09/03/2021 所有已确认评论
An essential travel stay
Margaridarauj0 15/01/2021 经 TripAdvisor 认证的评论
We had a great stay due to the circumstances we are currently in this pandemic. We had to stay 3 days at the Novotel to wait to fly out of the UK. The room had an okay layout, I was sharing with my friends and felt that we all had our privacy when needed. The main thing that bothered me was the some shady stains on the wall. Everything else was clean in the room. My stay was great because of Corina, she is absolutely amazing and I can only wish her the best for her future. She was helpful, friendly and super quick with any of our requests. I would come back if I needed to stay overnight in Heathrow knowing that Corina was there and could say hi to a friendly face again! Value for money is there as it was quite cheap. I think my overall score would have been higher if I had visit the Hotel when all the facilities were open. This score is based on the fact that we are in a middle of a pandemic and the room itself did not have the best walls, carpet stains and tv (only two channels).
Nice stay but no 24 hour room service like stated.
lisa340d0nnell 05/11/2020 经 TripAdvisor 认证的评论
Food was nice pool was nice. However wanted to order room service for food after 11pm to be told they they didn't want to turn the ive back in and there was only one member of staff on duty so he could not cook and watch reception at the same time. So had to order food which took over 1 and half hours to come as it was a Sunday. But over all a great stay.
not happy with the service no communication via the accor reservation to the hotel bookings wrong i have emails asproof
safiashah1927 16/08/2020 经 TripAdvisor 认证的评论
i am not happy with our stay to novatel im a loyal customer i travel 3 hours every year maybe x2 in a year to visit this hotel this time round im really upset and annoyed with the service communication the whole week of our holiday runied my anixty levels are really high i came to relax enjoy my self instead i been upset and low not good at all
Very pleasant hotel and staff
hgospic 23/06/2020 经 TripAdvisor 认证的评论
I stayed in the hotel with my dog for a night in the midst of the Corona pandemic, when most of hotels were closed or not accepting visitors. I am very grateful for that. The hotel is very clean, the staff is most kind. I would definitely return here.
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