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伦敦希思罗诺富特酒店 - M4 Jct 4 4 星

客户意见评级 (ALL 评级) 4.2/5 11,778 评论

安心悦界(ALLSAFE)认可酒店

伦敦希思罗诺富特酒店 - M4 Jct 4
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+ 21 服务

酒店其他优惠

  • 酒店获得了 Clifton 的 ALLSAFE 认证

  • 距离希思罗机场 10 分钟车程,距离斯托克利商业园 5 分钟车程

  • 酒店设有餐厅和休闲设施,包括健身房和室内温水游泳池

  • 室内温水游泳池和设施齐全的健身房

酒店位置

伦敦希思罗诺富特酒店 - M4 Jct 4

Cherry Lane
West Drayton
junction 4m4
UB7 9HJ 希思罗
英国

电话: +4401895431431

传真: (+44)1895/431221

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • H51 :  H51 HEATHROW T 4&5 (Paying)

  • HEATHROW HOPPA :  H 1 HEATHROW T 123 (Paying)

  • UXBRIDGE - HOUNSLOW :  222 UXBRIDGE/HOUNSLOW (Paying)

  • PICCADILLY LINE :  Picadilly Line HEATHROW Terminals 1, 2 & 3

  • 乘飞机

    LONDON CITY AIRPORT 达到 35公里 / 21.88 英里

  • 乘飞机

    LONDON GATWICK 达到 100公里 / 62.5 英里 - 班车服务 付费

  • 乘飞机

    LONDON HEATHROW 达到 1.53公里 / 0.95 英里 - 班车服务 付费

  • 乘飞机

    LONDON STANSTED 达到 150公里 / 93.75 英里 - 班车服务 付费

  • 乘船

    NEWHAVEN 达到 150公里 / 93.75 英里

  • 乘船

    SOUTHAMPTON 达到 100公里 / 62.5 英里

  • 乘直升机

    NORTHOLT 达到 13公里 / 8.13 英里

  • 乘汽车

    MOTORWAY 25 达到 5公里 / 3.13 英里

  • 乘汽车

    MOTORWAY 4 达到 1公里 / 0.63 英里

  • 乘火车

    HAYES & HARLINGTON 达到 5公里 / 3.13 英里

  • 乘火车

    WEST DRAYTON 达到 2公里 / 1.25 英里

GPS :51.497383, -0.455642

酒店服务

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 1 餐厅
  • 1 酒吧
  • 早餐
    • 自助餐 额外收费
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 8 会议室
  • 商务中心
    • 商务中心提供工作人员支持服务
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 178 间客房
    • 5 间残疾人士客房
    • 34 间家庭客房
    • 10 间相通客房
    • 0 间禁烟客房
    • 3 多个楼层
  • 酒店使用的语言
    • 德语
    • 英语
    • 西班牙语
    • 法语
    • 意大利语
    • 波兰语
    • 俄语
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 公共区域提供无线网络
    • 高速无线网络
    • 酒店提供无线网络
    • 高速网络 额外收费
  • 空调
    • 空调
  • 针对行动不便人士提供的设施
  • 100% 无烟酒店
  • 入住/退房设施
    • 延迟退房
    • 快捷退房
    • 快捷入住
  • 接待处提供保险箱
    • 接待处提供保险箱
  • 货币兑换
    • 货币兑换
入住酒店
  • 穿梭巴士
    • LONDON STANSTED 额外收费
    • LONDON GATWICK 额外收费
    • LGW 额外收费
    • STN 额外收费
    • LHR 额外收费
    • LONDON HEATHROW 额外收费
护理
  • 室内温水游泳池
    • 覆盖区
  • 健身房
    • 酒店内
家庭
  • 儿童服务
    • 卡通电视频道
    • 儿童图书室
    • 视频游戏区
    • 游乐园

我们的客房

诺富特客房空间宽敞、设计现代、功能多样,是优雅生活的上佳之选,可以完美地满足您的所有需要。

您的会议和活动

我们的会议室

  • 会议室数量:15

  • 最大面积:230 平方米

  • 最大容量:180 个人

  • 最大宴会容量:120 个人

了解更多信息

伦敦希思罗诺富特酒店 - M4 Jct 4
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.2/5

11,778 评论

TripAdvisor 评级 4.0/5

3,350 评论

位置好

客户意见评级 4.5/5

Y. T. 家庭住宿 - 09/03/2021 所有已确认评论

服務好

尊敬的 T. Y.: 感谢惠赐有关下榻 Novotel London Heathrow Airport - M4 Jct 4 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

An essential travel stay

Tripadvisor 评级 3.0/5

Margaridarauj0 15/01/2021 经 TripAdvisor 认证的评论

We had a great stay due to the circumstances we are currently in this pandemic. We had to stay 3 days at the Novotel to wait to fly out of the UK. The room had an okay layout, I was sharing with my friends and felt that we all had our privacy when needed. The main thing that bothered me was the some shady stains on the wall. Everything else was clean in the room. My stay was great because of Corina, she is absolutely amazing and I can only wish her the best for her future. She was helpful, friendly and super quick with any of our requests. I would come back if I needed to stay overnight in Heathrow knowing that Corina was there and could say hi to a friendly face again! Value for money is there as it was quite cheap. I think my overall score would have been higher if I had visit the Hotel when all the facilities were open. This score is based on the fact that we are in a middle of a pandemic and the room itself did not have the best walls, carpet stains and tv (only two channels).

Nice stay but no 24 hour room service like stated.

Tripadvisor 评级 5.0/5

lisa340d0nnell 05/11/2020 经 TripAdvisor 认证的评论

Food was nice pool was nice. However wanted to order room service for food after 11pm to be told they they didn't want to turn the ive back in and there was only one member of staff on duty so he could not cook and watch reception at the same time. So had to order food which took over 1 and half hours to come as it was a Sunday. But over all a great stay.

Dear lisa340d0nnell, Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do have full room service menu available until 23:30hrs, limited room service menu thereafter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

not happy with the service no communication via the accor reservation to the hotel bookings wrong i have emails asproof

Tripadvisor 评级 1.0/5

safiashah1927 16/08/2020 经 TripAdvisor 认证的评论

i am not happy with our stay to novatel im a loyal customer i travel 3 hours every year maybe x2 in a year to visit this hotel this time round im really upset and annoyed with the service communication the whole week of our holiday runied my anixty levels are really high i came to relax enjoy my self instead i been upset and low not good at all

Dear safiashah1927, Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is very appreciated and it assists us in making improvements to our services. Our team has been in contact with you and have now resolved your issue. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

Very pleasant hotel and staff

Tripadvisor 评级 5.0/5

hgospic 23/06/2020 经 TripAdvisor 认证的评论

I stayed in the hotel with my dog for a night in the midst of the Corona pandemic, when most of hotels were closed or not accepting visitors. I am very grateful for that. The hotel is very clean, the staff is most kind. I would definitely return here.

Dear hgospic, Thank you for your review. I am so pleased that you enjoyed your stay with us. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

This Place Has Changed For The Worse...

Tripadvisor 评级 3.0/5

Jimburbs 11/03/2020 经 TripAdvisor 认证的评论

Turned up early, having selected a pre-noon online check-in time, as I always have. The jobs-worth we encountered wanted £20 per room to facilitate this. I have stayed here more than 10 times and never encountered this previously. I told her that we would just store bags and check in later, but then found that we needed to pre-pay car park as that had been sold off to a private contractor. As we stayed an hour over 24 hours, I expected to be charged another few for parking. I offered to pay whatever was due, but was told that this would not be necessary. Whilst this was welcome, I am not confident and would not be surprised to be billed £100 by some random 3rd party. I stay at Accor hotels venues 10-12 Times a year. I might be finding a new provider...

Dear Jimburbs, Thank you for your review. We indeed charge early check in fee should you wish to check in early hours, alternatively we do give an option to our guests to store bags in our luggage room. With regards to the car park, we have ANPR system which most hotels use nowadays and is managed by third party company. I hope you will give us a chance by staying with us again. Kind regards, Agnello

Good Location

Tripadvisor 评级 4.0/5

James A Business - 16/02/2020 经 TripAdvisor 认证的评论

Hotel well located on the edge of the Motorway links. Also very close to Heathrow airport. Room was large and the bed very comfortable. Breakfast had a good selection to cover most tastes. Bar area was large open and bright with a reasonable selections of drinks available. Staff were helpful and friendly.

Dear James A, Thank you for your review. I am so pleased that you enjoyed your stay with us, including the location. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

Great quality, value and location!

Tripadvisor 评级 5.0/5

curvychrisandra2 07/02/2020 经 TripAdvisor 认证的评论

This is an excellent hotel to stay at if you need to get to the LHR airport quickly. It really is a 5 min drive away! The hotel is very modern and has a nice restaurant/bar. Unfortunately, I didn’t have get the chance to use the pool. The hotel staff was helpful and kind.

Dear Escape10702598792, Thank you for the great review. I am truly delighted to read such a good feedback following your stay. Your positive feedback about the hotel is rewarding and I made sure to share with the team. I look forward to welcoming you back in the near future. Kind regards, Agnello Front Office Manager

OK hotel to stay a night or two

Tripadvisor 评级 4.0/5

psochon Business - 25/01/2020 经 TripAdvisor 认证的评论

This is a nice hotel. I liked the lobby and bar area and the rooms are quite spacious. I find it a bit too expensive for what it offers though. Room service price of £5 seems to be also on the high side. What I didn't like the most is the car park payment system which is ridiculous. At reception desk they give you 3 options. Either install an app which has 1.5 star rating on Google Play, call some number to pay by card or pay at the machine with coins. I can't think of anything less convenient.

Dear psochon, Thank you for taking the time to tell us about your experience in detail at Novotel Heathrow M4/J4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We have now started taking car park payments at the reception too for convenience to our guests. Again, thank you for choosing our hotel. Kind regards, Agnello

Good stop over

Tripadvisor 评级 5.0/5

John A Solo travel - 13/01/2020 经 TripAdvisor 认证的评论

This was a very convenient place to stay. Easily accessed by Hotel Hoppa bus from both terminal 3 and terminal 5. The accomodation was comfortable and easily accesible. The check in and check out went smoothly.

Dear John A, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at NOVOTEL London Heathrow and that we exceeded your expectations. We look forward to welcoming you back again soon. Kind regards, Agnello Silveira

雖然是聖誕,但房間一點空調都沒有,非常難忘!

客户意见评级 2.0/5

Jo 家庭住宿 - 07/01/2020 所有已确认评论

雖然是聖誕,但房間一點空調都沒有,出風口一點風都沒有,小朋友和我倆竟然熱到出汗,找員工亦不容易,好像人手不夠,其後也有換房,因這間不見天日的房是不可樣人住的。房間大部份個人用品,如牙擦、牙膏、梳、棉棒、拖鞋、護髮和護膚用品等都沒有,非常難忘!

尊敬的 LIU M.: 十分感谢您花时间告诉我们有关您在 Novotel London Heathrow Airport - M4 Jct 4 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Novotel,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Mrs martina smith

Tripadvisor 评级 1.0/5

Wander820025 Family - 04/01/2020 经 TripAdvisor 认证的评论

I stayed there on the 30th of December 30 to the 1st of January it was a disaster the heater in my room was broke the manager was not helpful I asked for my money back they would not give it back I could not breve in the room as I have asthma not happy The staff and the manager was not helpful very unpleasant

Dear Wander820025, Thank you for your review. I am sorry to hear about your experience again and that our service was not up to your standards.As mentioned via the email, the setting for AC unit was incorrect and our maintenance team did resolve the issue. I hope you give us another try if you're back in the area as we'd love to make that next one more remarkable than the last. Sincerely, Agnello

Good location just off the motorway

Tripadvisor 评级 3.0/5

hpa048 Couples - 01/01/2020 经 TripAdvisor 认证的评论

Hotel is located just off the M4 and easely reached. Parking limited with old fashion ticket machine with coins. Reception good and friendly personel , rooms good although little dated. Good breakfast with multiple choice.

Dear hpa048, Thank you for your review. Your feedback is very appreciated and it assists us in making improvements to our services especially our car park system. On a positive note we are glad you found the location of our hotel convenient to your needs and our staff looked after you. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

Another great stay

Tripadvisor 评级 5.0/5

Safari40395840062 Couples - 31/12/2019 经 TripAdvisor 认证的评论

Another great stay at Christmas, staff very friendly and welcoming, room clean and tidy as always, breakfast really great with large choice. Christmas lunch to die for. Many many thanks to all concerned

Wonderful Staff!

Tripadvisor 评级 5.0/5

Palmetto8 Solo travel - 31/12/2019 经 TripAdvisor 认证的评论

The hotel is a bit dated, and the wine is very expensive. However, the staff are exceptional. They are friendly, helpful, professional and make the stay worthwhile. The housekeeping staff are also lovely. I like the location, as it is an east walk to West Drayton shops and services. The bar normally has sports on, the breakfast and pizza are really nice.

How times have changed

Tripadvisor 评级 3.0/5

sefton69 Family - 26/12/2019 经 TripAdvisor 认证的评论

Unfortunately, the hotel has changed since we visited last. Parking is controlled by outside company, which reflects how poor the tidiness of the car park was. Tons of old rotting leaves everywhere and car park used as a holding area for a travel companies vehicles. Decor dated and not much atmosphere in the main reception area. Drinks very expensive so bring your own if you have children.

Dear sefton69, Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is very appreciated and it assists us in making improvements to our services. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

Nice time spend with family.

Tripadvisor 评级 4.0/5

Karbhaskar Family - 25/12/2019 经 TripAdvisor 认证的评论

Nice time stay with family. Kids enjoyed a lot because there was a kids playing zone. Swimming pool also a good to make yourself relax. The rooms are tidy and clean, enough space to stay with your family’s. Nice location all facilities are good.

Dear Karbhaskar, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager

Excellent

Tripadvisor 评级 5.0/5

paragzute27 Family - 22/11/2019 经 TripAdvisor 认证的评论

Very well maintained hotel value for money. Great rooms great staff. I was with my family very helpful staff at breakfast n reception as well. Special thanks to valley from reception and all the staff from breakfast team to make our stay memorable.

Dear paragzute27, Thank you for your great review on the hotel. It's great to see how impressed you were with the hotel and the team. They are the ones who make our guests stays memorable for all the right reasons. We will no doubt see you back again soon. Kind regards, Agnello Silveira Front Office Manager

Very average

Tripadvisor 评级 3.0/5

tubularspaghetti Solo travel - 18/11/2019 经 TripAdvisor 认证的评论

Not the nicest Novotel you can stay in. Rooms are dated and beds very firm and uncomfortable. Service in bar and restaurant was quite average and food was very mediocre for the price point. Overall I expected more from a Novotel as I know they can be much better than this.

Dear tubularspaghetti, Thank you for your review. I am truly sorry that your stay fell short of our usual high levels of service and standards. Please accept my sincere apologies. I hope to have the pleasure of welcoming you back in the near future. Kind regards Agnello Silveira Front Office Manager

A very pleasant stay

Tripadvisor 评级 5.0/5

KaffP Family - 17/11/2019 经 TripAdvisor 认证的评论

The usual good standards of cleanliness, comfort and service are all there but with the added bonus of a restaurant serving good food. A rare find at an airport hotel! We enjoyed our brief stay immensely and will certainly return.

Dear KaffP, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager

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